QISal01 订单评审流程

1、1. 适用范围 Range该程序适用于顾客订单的接收、评审、反馈与变更的管理。This procedure is applicable to management of receiving, assessment, feedback and change of customer orders. 2. 目的 Purpose本流程目的在于规范本公司的客户订单处理流程, 及时准确地了解顾客需求，保证订单的有效性, 准确性以满足客户的要求，避免本公司遭受不必要的商务风险。To regulate the companys processing procedure of customer orders;

2、to get informed with customer requirements correctively and in time; to ensure the validity and veracity of orders to fulfill customers demands; to avoid unnecessary risks. 3. 定义 Define特殊产品：是指新顾客所需产品和现有顾客首次使用的产品。Special product: Products required by new customers or products initially used by existi

3、ng customers.常规产品：是指已签订技术协议，正常批量销售的产品。Conventional Product: Products normally sold in batch and the related technical agreement has already been signed.4. 职责 Responsibility销售部为本过程负责人。 Sales department is responsible for this procedure.销售人员负责与顾客和公司内部人员沟通和明确订单的交货条件、特殊要求以保证顾客订单的有效性和正确执行。Sales personnel

4、 is responsible to communicate with customer and inner-company stuff and make clear the delivery terms and special requests so as to ensure the validity and corrective implementation of customer order. 生产计划员负责向Oracle系统输入顾客订单，同时负责交货协调以及Oracle系统中有关顾客的维护工作,确保交付的及时性和准确性。Production planner is responsible

5、 to input customer orders into Oracle system coordinate delivery and maintain related customer in Oracle system to ensure the timeliness and accuracy of the delivery. 工程部负责对新顾客所需产品和现有顾客首次使用产品进行适用性评审；负责对特殊产品适用性进行评审和释放。Engineering department is responsible to review the applicability of products requi

6、red by new customers and products initially used by existing customers; and responsible to review and release applicability of special product.5. 程序 Procedure5.1 常规产品订单的处理 Order Process of Conventional Product5.1.1 顾客应以书面形式明确订货要求，包括产品名称，型号或规格，数量，价格，付款方式，币种，包装要求，交货期，交货地点，产品质量和服务要求等信息。Customers should

7、 make clear in written form the order requirement, including product description, type, specification, quantity, price, payment method, kind of currency, packaging requirement, delivery time, delivery place, requests on product quality and service etc.5.1.2销售人员负责相关顾客订单的接收并且与顾客确认订单的具体要求，填写订单跟踪表，及时准确的

8、将信息传递到物流部。如产品价格发生变化，应填写«顾客价格创建/变更申请表»，由相关部门领导签字生效。Salesman is responsible to accept related customer orders and affirm the requirement details of the order together with the customer, filling in the “Order Tracking Table” and sending the accurate information to supply-chain department in t

9、ime. If the product price changes, the salesman should fill in the “Customer Price establishing/varying Application” which shall take effect with approvals of related departments. 5.1.3 物流部物料计划员将根据订单跟踪表的订单信息在Oracle系统中直接输入订单；同时根据预测、实际到货情况在两天内确定交付时间并在订单跟踪表内确认。The supply-chain department material plann

10、er shall input the order information directly into the order in Oracle system according to “Order Tracking Table”; at the same to determine the delivery time according to expected and actually conditions and confirm it in the “Order Tracking Table”. 5.2 特殊产品定单的处理Order Process of Special Product对于特殊产

11、品，在进入常规订单程序之前需由工程部对该产品的适用性进行审核。销售人员需与顾客签定购买协议，明确定货产品，数量，价格，运输方式，交货期及付款方式等信息。As for special product, product applicability shall be assessed by engineering department before turns into conventional order process. Salesman need to sign a purchase agreement with the customer, making clear the ordered p

12、roduct, quantity, price, transportation mode, delivery time and payment method etc. 5.3 订单的交货、变更和取消 Delivery, Change and Cancellation of Orders订单一旦输入Oracle系统即为有效订单，物流部应根据订单跟踪表中确认的时间安排发货；如果发现不能按客户要求交货的情况，应及时将信息通知销售部门相关人员。An order shall get valid once be input into Oracle system, supply-chain departme

13、nt shall arrange delivery according the time confirmed in the “Order Tracking Table”; if delivery cannot be conducted as the customer requires, personnel of sales department should be noticed in time. 对于要求阿文美驰公司负责运输的客户，我公司应将货物送到客户指定的地址，并要求客户在送货单上确认签字，送货单应由物流部回收存档。If the customer demands that ArvinMe

14、ritor Company shall be responsible for transportation, we should deliver the goods to the place indicated by the customer. And ask the customer to sign on the “Delivery Sheet” which shall be recovered and filed by supply-chain department.公司原则上不接受因客户自身原因提出的取消定单的要求，顾客需要对由于订单取消对公司造成的损失负责，公司保留寻求法律手段获取赔偿

15、的权利。对于必须取消的订单或者订单数量发生变化，由销售人员填写订单变更通知单,由销售经理批准生效。The company by principle does not accept demands of canceling order due to the customers own reasons. Customers should be responsible for the lost of the company caused by the cancelled order. The company reserves the right to apply to legal means to

16、obtain compensation. As for the orders that have to be cancelled or changes on order quantity, the salesman shall fill in the “Order Change Notice” which shall take effect after the sales manager approved.6. 记录 Records Oracle系统内顾客订单 Customer Orders in Oracle systemPCCR申请表 PCCR Application订单跟踪表 Order Tracking Table顾客价格创建/变更申请表 Customer Price establishing/varying Application销售合同 Sales Contract订单变更通知单 Order Change Notice送货单 Delivery Sheet7. 文件