检查团队预订单

1、检查团队预订单1. Check group resume. 检查团队预订单。Room con troller should be resp on sible for Group check-i ns/check-outs as well as related activities such as room assig nments for group and preparati on of key folders.客房协调员全权负责团队的入住和退 房，及团队房间的分配和钥匙的准备。2. Preparati on.准备。One day before, Room con troller must

2、read the group resume carefully and assig n rooms for group, try to assign rooms on the same floor or closely. And if no en ough vaca nt rooms are available, the Rooms Con troller must assig n due out rooms with time, and monitor the on-day situation closely.提前一天客房协调员必须详细阅读团队 资料，并根据具体要求安排房间，尽可能 安排在同

3、一层或相近楼层。如没有足够的空房，客房协调员可根据预离房的结帐 时间安排房间，并在当天核实房间状态。Pri nt out registrati on cards, prepare key en velop and group check in form. This is also done a day in adva nee. Each en velope is to be written with the Group Code, the departure date, and room n umber (where possible).打印登记卡，准备团队欢送信封和团队信 息表格。需要提前一

4、天准备。每个信封上 要写团队代号，离店日期，房间号码。Follow ing the group resume, the Group Check in form must be filled with the followi ng:-Group n ame & hotel group code-Compa ny n ame-Arrival/departure date & time-Total no. of rooms and pax-No. of complime ntary rooms-Meal type and venue-Billi ng in structi ons a

5、nd payme nt statu sTo save group check in time. 提前安排房间以节省团队入住时 间。Well preparati on is the first step of express check in.良好的准备工作是快速登记的前 提。3.Room assig nment. 房间安排。根据团队资料，填写入住信息表：团队名 称或酒店内使用的团队代号；公司的名 称；抵店和离店的日期时间；总房间数和 人数；免费房的数量；就餐种类和地点； 帐目说明和付款状态。Double check room assignment， ensure room are arra n

6、ged accord ing to group resume.检查房间安排，确保按照团队资料要求安 排房间。If some group has special request or all the group members are VIP guests, hotel can offer on bus check in service.如果团队有特殊要求或贵宾团，酒店可以提供在车上办理入住手续 的效劳。4.Confirm arrival details with sales group coord inator one day before. 与销售部团队协调员提前一天确 认团队到达信息。Ro

7、om con troller should con firm with Sales group coord in ator about group arrival details one day before.客房协调员在团队到达前一天与销售部 团队协调员确认团队到达信息。5.Prepare the room keys on the group arrival day after double con firm with sales group coord in ator.在当天团队到达之前再次确认抵 店信息并准备房卡。En sure room arran ged accord ing to

8、the group resume. Make the keys and put the key into key en velop with clearly guest n ame and room n umber. (If applicable) 确保按照团队预订单排房，并将做好的房Doing right the first time and every sin gle time.防止预定和车辆安排出现失误。6. Confirm with con cierge regard ing the car arran geme nt.确认车辆安排。卡放入写有清晰的客人姓名和房间的团 队欢送信封内。如

9、果适用Double con firm airport tra nsfer status.En sure accuracy so as not to miss any tran sfer arran geme nt.与礼宾部确认车辆安排情况。确保正确安排车辆并没有任何遗漏。Pen give n to guests for sig ning of checks/docume nts to be from the selecti on recomme nded by SLIM. 提供客人的签字笔必须根据集团 标准。7. Check in the group and en sure all relat

10、ed staffs are ready before departure.在岀发前系统中登记团队入住确 保相关文件准备就绪。Check in the group in OPMS and double check all group related stuffs before departure, such as sig nboard, room key, rooming list, welcome leather fold, pen, group resume etc.在系统中确认团队入住， 并确认所有的物 品准备就绪。如接机牌，房卡，团队名单, 欢送皮夹，笔和团队资料。8. Proceed

11、to the airport. 到达机场。To avoid the guests miss ing the pick up service upon arrival. Guests should not be kept wait ing for the limous ine.防止漏接客人和让客人等待酒店 车辆。Leav ing for the airport 1 hour before flight arrival or follow the special request of group resume. En sure that the arrival at the airport 15

12、min utes prior to the time of arrival,在航班到达前一小时岀发或按照团队要 求安排岀发时间。确保酒店车辆在航班到 达前15分钟到达机场。9. Upon the flight ' s arrival. 当客人到达时。10. Meet the guests and escort them to the bus.问候客人并引领客人去巴士。Hold the sig nboard at eye level facing the front. Stand strategically in front of the arrival gate to wait for

13、 the guests.手持接机牌与双目平行，在出口处等候客人。Always maintain eye con tact and smiles n aturally whe n guests approaches. Greet the guests by saying, “ Ni Hao, welcome to Shen zhe n. Look ing for the orga ni zer and escort the guests to the bus.This provides a clear visual and eases the process of look ing for th

14、e guests at the arrival hall.可以准确、方便地寻找客人。Iden tify ing the guests clearly avoids con fusi on and pick ing up the wrong pers on.准确地接到客人，防止任何错接和 漏接。11. Confirm the total pax of the group with orga ni zer and cou nt then umber of luggage.确认团队总数和行李件数。12. Leav ing for hotel. 返回酒店。13. Issue the keycard a

15、nd request for sig nature on the registrati on card. 派发房卡并要求签名。14. Inform the hotel 通知酒店。当客人走近时，效劳员要一直与客人保持 目光接触并微笑问候到：“您好，欢送到深圳。寻找组织者并引领客人去巴士。Count luggage and con firm the n umber with the orga ni zer.清点并与客人确认行李数量。Con firm the group in formatio n with room con troller through the phone on the bus,

16、 en sure any cha nges bee n updated. Create a rapport with guest by ask ing questi on and in troduce city and hotel in formati on.通过 与客房协调员再次确认团队信 息，确保及时落实相关变更。和客人主动 沟通介绍并答复有关于城市和酒店信息。Assist orga ni zer to deliver the keys and do registrati on on the bus. Request for sig nature on the registrati on

17、card.协助组织者派发房卡。要求客人在登记卡 上签名。Call the hotel Concierge and Guest Relation Officer to inform them that the guest is on the way.通知酒店礼宾部和宾客关系主任，客人正在回酒店的途中。Verify details such as the number of persons, the n umber of luggage, and the time guests left the airport.通知酒店该团队的人数、行李件数和离开机场的时间。Always en sure that

18、 the n umber of luggage is correct whe n help ing guests into the bus.当帮助客人将行李放入酒店车辆 或岀租车时，必须确保行李数量是 准确的。This makes the guest feel more comfortable and welcomed.令客人感受到更加舒适。15. Escort the guests and follow up the luggage delivery.引领客人并跟进行李派送。16. Con firm detail with the group orga ni zer. (If possibl

19、e, con firm detail on the bus).与团队组织者核对团队信息。(可以的话，在车上确认相关信息)。17. Obta in the guest' passport or ID and fill in the group check in form. 复印团队客人的护照或身份证件， 填写团队入住信息表。Escort the guests to the elevator and in form them of the hotel' s faciPoist out Foodand Beverage Outlets.Commu ni cate with the c

20、on cierge to en sure luggage delivery as soon as possible.引领客人去电梯并告知酒店的设施设备， 指岀酒店餐饮设施。与礼宾部沟通也确保尽快派送行李。Approach the orga ni zer and rec on firm the followi ng:与组织者联系确认以下信息：- Number of rooms booked房间预订数- Number of pax 人数- Meal types就餐种类- Group payme nt. If n ecessary, collect- from the tour guide.团队付款

21、方式，必要时可以向领队收取团队费用担保。Collect and photocopy all guests passports or ID to register.取得并复印所有客人的护照或身份证件 登记。All reservati on details and mode of payme nt are rec on firmed / obta in ed. 必须确认所有的预定信息和获得 付款方式。Fill in the group check in form, in cludi ng:- Daily morning call time by date- Daily meal time.- Ch

22、eck out and luggage dow n time.- Organi zer n ame / con tact n umber.- Sign ature of the orga ni zer at the bottom- GSA han dli ng the group18. Update reservati on and guest profiles.更新预定信息和客人档案。19. Photocopy and distribute the group check in form. File orig inal with group resume.复印并派发团队入住信息表。原件和团队

23、信息一起归档。填写团队入住信息表，包括： 按日叫醒 安排；每日用餐时间；离店和下行李时间；组织者姓名/联系 ；组织者签名；办理团队的员工签名。Update the guest n ames, addresses and passport n umbers for all guest profiles in OPMS, and update the departure times and payme nt etc.在Opera系统中更新客人的名子，地址， 护照号码，包括付款方式和离店时间等。Make the follow ing copies:- Organizer组织者1份 Convenience for con tact with group member方便联系团员- Service Center (1)效劳中心 1 份 For morning call arrangement 叫醒月服 务- Concierge礼宾部1份For luggage delivery and down 行李派 送，下行李- Housekeeping 客