模具公司质量手册QM60M5AE

1、6.1模具核心过程：工模厂运作流程图客户要求的确定Determine customers requirements总经理应确保对与客户和其他相关方相互认可的有效和高效的沟通过程作出规定，并实施和保持这样的过程，以确保充分理解相关方的需求和期望，并将其转化为内部要求。同时确保评审活动能证实本公司有能力满足这些要求。The GM should specify an effective and efficient communication process to communicate with customer and related parties. The process should be

2、implemented and maintained to understand related parties requirements and expectations and transform them into the companys requirements. Ensure to prove that the company has the ability to meet the requirements.(1) 具体要求：Specific requirement:市场部应组织相关人员确定：Marketing department should organize related

3、personnel to determine,· 客户规定的要求，包括对模具交付和交付后维修保养的要求，若客户没有提供书面要求，在接收要求前应对客户要求进行确认；Requirements specified by customer such as requirements on molds delivery and after-sales services. If customer doesnt provide hard copy requirements, then the requirements should be confirmed before accept.·

4、客户虽然没有规定，但模具使用所必需的要求，包括公司内部确定的任何有关模具的规格要求；Requirements not specified by customer but necessary for molds performance and requirements specified by the company on mold specification.· 与模具有关的法律法规要求，如安全性；Laws and regulations requirement related to mold such as security.· 确定要求后，市场部应组织相关人员评审这些要

5、求，包括：模具技术要求、设计能力和周期、品质要求和检测能力、模具制作能力和周期及物料配合并与客户沟通；After determine the requirements, marketing department should organize related personnel to review these requirements including mold technology requirements, designed capacity and cycle, quality requirements, inspection ability, mold manufacturing a

6、bility and production cycle and material coordination. The above information should be communicated with customer.· 评审并确保以下方面得到满足后才向客户承诺和签订合同：Review the following requirements, only they are met can contract be signed.-模具要求已得到规定；The mold requirements have been specified;-与以前表述不一致的要求均已解决；Require

7、ments inconsistent with previous requirements have been solved.-有能力满足规定的要求。Has the ability to meet the specified requirements.· 评审的结果及后续措施，市场部应作好并保存相应的记录。Review result and the following actions, marketing department should make and preserve the corresponding record.· 产品要求发生变更时，项目经理应与客户积极沟通

8、，以确保相关文件得到修改，并确保相关人员知道并理解已变更的要求。If theres any change to product requirements, project manager should actively communicate with customer to ensure all related document be revised promptly and related personnel know the change.新模设计和开发New mold design and development(1) 应建立新模设计开发程序，以便对新模的设计过程进行有效地控制。 Ne

9、w mold design and development procedureshould be establish to effectively control the new mold design process.(2) 设计和开发策划Design and development planning· 每套模具市场部都应委派一名能胜任此任务的项目工程师，统筹所有对客事宜，以便客户与制作部之沟通。同时，应指定一名制造工程师以统筹跟进模具整个设计和开发、制造过程。The marketing department should appointed a qualified project

10、 engineer to take charge of all issues related to customer so that information in the course of design can be delivered to customer. A manufacturing engineer should be appointed to take charge of all issues related mold design, development and production.· 制造工程师应组织相关人员对每套模具的设计和开发、制造活动编制具体计划（包括评

11、审、验证和确认），列出需要进行的活动及进度要求，明确实施这些活动的职责和权限，并知会项目工程师。Production engineer should organize related personnel to make a plan that lists the timetable and activities to design, develop and manufacture new mold. The responsibility and authority of carrying out these activities should be clearly defined and in

12、formed to project engineer.· 设计和开发计划应实施动态管理，并随设计和开发活动的进展而於适当时予以更新。The design and development project should be managed as a lively document and be updated at appreciate step during the course of the design and development operation.· 制造工程师应对参与设计和开发过程的各负责人员之间的接口加以管理，以确保有效的沟通，并明确职责。Productio

13、n engineer should manage the interface of the people responsible for design and development to ensure effective communication and clarify the responsibilities(3) 设计输入Design inputs· 制造工程师应组织相关人员确定设计输入并对其充分性予以评审，包括：Production engineer should organize the related personnel to determine the design

14、inputs and review its sufficiency, including: 利用适当的工具和方法确定所有的功能和性能要求；Use appropriate tools and methods to determine all function and performance requirements; 通过各种可能的途径，获取适用的与产品相关的法律法规要求；Obtain appropriate laws and regulations requirements related to product though all kinds of ways 适用时，应充分利用以前类似产品的

15、信息；Use the previous design information of similar product; 设计和开发所必需的其他要求，如啤机资料。The other requirements of design and development such as plastics cutting machine data.· 对设计输入中不清楚或有影响之处，制造工程师应会同提出人员研究解决。需要时，应同项目工程师协商确定。Production engineer and related personnel will tackle the problem in the desig

16、n input. They should consult with the project engineer if necessary.· 设计输入要求及评审结果应予记录并保存。The design input requirements and review result should be recorded and preserved.(4) 设计输出Designs output· 设计输出均需形成文件，如产品图、结构草图、模图和散件图等，它们应：The design output must be recorded in the paper in the forms su

17、ch as product drawing, structure draft, mold drawing, parts drawing and so on, they should: 在按(4)评审通过后，再执行规定的审批程序，否则不得发布。Go through approval procedure after passing the (4) review,. 满足设计和开发输入的要求；Satisfies the design and development input requirements; 为采购、制作和服务的运作提供适当的信息；Provide information for purc

18、hasing, manufacture and operation. 包含或引用模具或工件验收的准则；Cover or cite the specification to accept mold or parts. 标出与产品安全和正常使用至关重要的特性要求。List out the special characteristic important to the safe normal use of product(5) 设计和开发评审Design and development review· 在适当的阶段，制造工程师应有计划地按要求组织相关人员对设计和开发进行系统的评审，内容包括

19、：Production engineer should organize related personnel (if possible, project engineer should be included) to review the design and development systematically under schedule, the items include: 已策划的设计和开发过程的进展情况；Progress of the planned design and development progress; 满足验证和确认的目标；Meet the goal of verif

20、ication and confirmation; 评价模具在使用中潜在的失效模式；Evaluate the potential failure mode of the mold in practice 问题的识别与纠正；Identify and Correct wrong doing; 设计和开发过程改进的机会；The process improvement opportunity for design and development; 模具寿命等。Mold life and so on.· 若客户要求进行评审时，应在内部评审合格后，交项目工程师，由其交客户评审。After bei

21、ng reviewed internally, the review report will be delivered to project engineer who will transfer it to customer if customer require review,· 评审的结果及根据评审所采取的措施应予记录并按规定保存，制造工程师应跟进这些措施，确保得到落实。Review results and corrective actions should be recorded and preserved. Production engineer will follow up

22、 those actions to ensure its enforcement.(6)设计和开发验证、确认见。Verification and confirmation of design and development refers to .(7)设计和开发更改的控制Design and development change control· 所有的设计和开发更改在实施前，都需反馈给制造工程师，由其组织相关人员对更改方案进行评审/验证/确认，必要时需知会项目工程师，并在实施更改方案前应获得再次批准。所有的设计和开发更改包括所采取的措施都应以ECN等形式记录。All design

23、and development change must be reported to production engineer before implementation. Then production engineer should organize related personnel to review, verify and confirm the change program. If necessity project engineer should be informed about the change. Each change program must be approved b

24、efore implementation. All actions in the design and development change should be recorded in ECN format.6.1.3采购及来料控制Purchases and material control(1) 应建立采购管理制度，总经理应确保对评价和控制采购产品的有效和高效的采购过程作出规定并予以实施，从而确保采购的产品能满足公司以及相关方的需求和期望。Purchasing management systemshould be established. GM should establish and im

25、plement an effective and high efficient purchasing process to ensure the purchased product is able to meet the company and related parties requirements and expectations.(2) 总经理应确保建立一个能有效和高效地获取市场信息和控制采购价格的系统，从而保障公司的利益。为确保有效和高效地实现公司的业绩，应在采购过程进行以下活动：General manager should ensure to establish a system t

26、o obtain the market information and control material price to benefit the company. To assure an effective and highly efficient way to improve companys performance, the following activities should be done during purchase:· 及时、有效和准确地识别需求和采购产品规范；Identify the needed purchasing material and specific

27、ation for the purchased material Punctually, effectively and accurately;· 评价采购产品成本，考虑其性能、价格和交付情况；Appraise the price, performance and delivery of the purchased material· 规定对采购产品进行验证的需求和清晰的准则；Stipulate the inspection requirements and pass standard of the purchased material· 对不合格采购产品及时处理

28、，包括更换；Deal with the purchased material timely, return it to supplier for alternative if necessary· 产品标识和可追溯性及防护要求；Product identification and trace and protection requirement;· 识别并减轻与采购产品有关的风险。Identify and lower the risks related to purchase product (3)只要可行，应与供方共同制定对供方过程的要求和产品规范，以利用供方的知识使公司

29、获益；还应吸收供方参加与其产品相关的采购过程，以提高采购过程的有效性和效率。If possible, define requirements to the suppliers process and standard to the purchased product with supplier to benefit the company with suppliers knowledge. Get supplier involved in purchasing process related to its product to ensure the efficiency and effecti

30、veness of the purchasing process.(4)在与供方通前，应确保规定的采购要求是充分与适宜的。在与供方沟通时，采购人员应考虑用最佳的沟通方式以确保采购要求能被供方完全理解。Ensure the specification of purchasing material is sufficient and suitable before communicate with supplier. When communicating with supplier purchaser should choose the best communication way to ensu

31、re the supplier fully understand the purchase requirement.(5)来料控制程序，产品均应按规定的要求实施检验或其他必要的活动，以确保采购的产品满足规定的采购要求。Incoming Material Control ProcedureShould be established. Incoming materials should be inspected or other be disposed by other necessary measures to ensure the purchased material can meet the

32、 purchasing requirement. 当来不及验证而放行时，应对该产品作出明确标识，并作好记录，以便一旦发现不符合规定要求时能立即追回和更换。If it is emergent that the incoming material is put into use without inspection, the material must be identified clearly and recorded so that the material can be traced if it is found not in conformance. 公司或客户拟在供方之现场实施验证或其他

33、必要活动时，应在采购信息中作出相应规定，并与供方沟通好。If TK or its customer wants to carry out inspection or any other necessary activities in the supplier sites, the required specification should be defined in the purchasing information and inform it to supplier.(6) 总经理应定期组织检讨采购管理方面的问题，包括（不限於此）：General manager should organi

34、ze a meeting to discuss the problems in the purchasing management regularly. The problems including but not limited: 供应商表现；The supplier performance; 采购周期和效率；Purchasing cycle and efficiency; 采购价格走势和成本控制；Purchasing price trend and cost control; 采购过程中的沟通；The communication in purchasing process; 采购管理中的其

35、它问题。Other problems in purchasing management. 检讨结果及随后采取的改善措施应保持记录并知会相关人员。The discussion result and improvement measures adopted afterwards should be recorded and officially informed to the related personnel.制程管理Production process management(1) 应建立模具制造过程控制程序，以：Mold production process control procedure

36、should be established to · 不断提升品质和效率，确保满足客户要求；Continually improve the quality and efficiency to ensure customer requirements be met;· 减少浪费，降低成本。Reduce waste and lower cost.(2) 加工/制作部（包括精密模具部，以下均同）在模具制作前，应有充分的策划，包括： Processing/production department (including precision mold department,) sho

37、uld have a complete plan before manufacture, including:· 作好物料采购计划，以确保物料按期到位；Make purchasing plan to ensure the material deliver on time;· 作好模具加工制作计划，以确保生产有序和高效率地进行；Make a mold processing plan to ensure the production smoothly and high efficiently;· 作好充分的沟通，预测制程可能发生的失效，采取适当的措施并予实施，以提高制

38、程的有效性。Make good communication, forecast the possible failure occurring in production process and take appropriate measures to enhances the effectiveness of production process(3) 与模具制作相关的员工应得到充分的培训，其上级应确保他们能胜任各自的工作。The staff related to mold manufacturing should be well trained; their supervisor shoul

39、d guarantee them to be competent to their job.(4) 所有的模具加工都应有图纸(包括模图、散件图等), 生产过程所必要的全部作业活动和工艺品质要求，应在有关的图纸、工艺文件、作业指导书及质量体系文件中予以描述清楚。All molds manufacture processes should have drawings (including mold drawing, part drawing and so on),.All necessary working activities and the quality standard for the p

40、roduction process should be described clearly in related drawing, craft document, work instruction and quality system document.(5) 加工/制作部应明确模具在制造过程中的标识方法并予严格执行，确保工件的唯一性标识和可追溯性，同时作好适当的防护措施。 Processes/production should specify the way to identify mold in the process and implement it strictly to ensure

41、 each part has its own identification as well as take necessary measure to protect part.(6) 加工/制作部应对制程予以监控和测量，以确保制程的稳定性，包括对工艺参数的控制。 Processing/production Department should monitor and measure the production process including to control parameter setting of machine to ensure the production process st

42、able.(7) 产品的检验和测量：Product monitoring and measurement:· 各工序加工完成后，均应进行自主检查；Each processing procedure should do self-inspection after its work is completed· 应设置专职检验点并按要求实施。Set special inspection station and carry out inspection based on requirements· 检验和测量依据，包括图纸、工艺文件和相关作业指导书等。Inspection

43、 and measurement should be done based on drawing, craft specification and work instruction.(8) 检验和测量合格的工件转下道工序；不合格工件则应按规定作出标识、记录，评审和处置(详见7.4)。The passed parts will be transferred to the next process, bad parts will be marked and recorded and then be reviewed and disposed (for details see 7.4).·

44、 若客户规定不准烧焊处理时，则不合格工件不得考虑尝试采用烧焊的方法，否则严究其责。即使客户未作规定，亦当慎用，特别是对产品质量有影响时，必须与客户沟通并获得其同意后方可作出处理。If customer bans welding processing, non-conforming products can not be reworked by weld processing, otherwise penalty will be imposed to responsible person. Even if customer agrees to use weld processing it sho

45、uld be done with care. If weld affect quality of customers product, only the customer get informed raise no objection can weld processing be done.(9) 加工/制作部负责生产现场之控制与改善，建立并保持与产品相适宜的工作环境，同时关注员工的满意状况。Processes/production department is responsible to control and improve working site, establish and main

46、tain a suitable working environment, also pays attention to staff's satisfaction status.(10) 应建立外发加工控制程序，总经理应授权有资格的人员对烧焊（外发）、热处理(外发)、蚀纹(外发)等特殊过程予以确认。Subcontract Control Procedureshould be established. General manager authorizes qualified personnel to confirm the subcontract procedure of weld, he

47、at treatment and etching processes.6.1.5模具验证和确认Molds verification and conformation(1) 应建立模具验证和确认程序，以确保设计和开发输出满足输入的要求。Mold verification and conformation procedureshould be established to ensure the design and development output can meet input requirement.模具验证和确认的结果及任何要求的措施，制造工程师应作好记录并按规定保存。The verifi

48、cation and conformation result of mold and any required measures should be recorded and preserved by manufacturing engineer.所有模具在交付前应按模具最终测试程序进行测试。All molds should go through test procedure according toFinal Mold Testing Procedure。(2) 制造工程师应对第1次试模后的过程进行有效控制，以减少试模成本，争取一次做好，应：Production engineer shoul

49、d control the processes after T1 to reduce trial cost. Try to make it perfect in the first time. 与客户和内部相关人员充分有效地沟通存在的问题及相关信息；Production engineer should carry out effective communication with customer and related personnel in the company on the existing problem and related information. 积极跟进修/执/改模效果至满

50、意才予再次试模。Actively follow up processes to rework, revise and modify mold it can meet requirements to try run.6.1.6模具交付管理Mold delivery management(1) 应建立模具交付程序，以便有效控制模具的交付过程。 Mold Delivery Procedureshould be established to effectively control the mold delivery process.(2) 模具需验证和确认合格后，并经项目工程师和客户确认和市场部经理批

51、准后方可交付客户。Only mold passes verification and confirmation processes and is confirmed by project engineer and customer and get approved by marketing manager can it be delivered to the customer.6.2支援性过程Supportive process6.2.1客户财产管理Customers properties management(1) 应明确在本公司控制下或本公司正使用的与客户和其他相关方所拥有的财产及其它贵重

52、物品有关的职责，以保护这些财产的价值。Responsibilities related to customer or other relevant partys property that is under our companys control or used by our company to protect the value of the property.(2) 识别、验证、保护和维护供本公司使用的客户财产，包括： Identify, verify, protect and maintain the customers property which used by our comp

53、any, including:· 客户提供的构成产品的部件或组件；The customer-provided part or components that is part of our product;· 客户提供的用於修理、维护或升级的产品；The customer-provided product used to repair, maintain or upgrade;· 客户直接提供的包装材料；The customer-provided packaging material;· 服务作业（如贮存）涉及的客户的材料；Material provide

54、d by customer is used in service · 代表客户提供的服务，如将客户的财产运到第三方；The service work done for customer such as shipment of customers property to the third party;· 客户的知识产权，包括规范、图样和专利方面的信息。Customers intellectual property rights covering specification, drawing and patent.(3) 客户提供的财产应在接收时得到有效的验证，以确保其符合规

55、定要求，否则应及时与客户沟通处置方法。 The customer-provided property should be effectively inspected when received to ensure it meet the specified requirement. Otherwise should customer should be informed to determine disposal manner.(4) 当客户财产发生丢失、损坏或发现不适用的情况时，应及时报告客户及内部相关人员，并保持记录。 When customers property is lost, da

56、maged or found not suitable to use, it should be promptly reported to the customer and internal related personnel. Relevant records should be preserved.(5) 当任务完成后剩余的客户财产，应与客户沟通处理方法并保持相应记录，不得擅自处理或作它用。绝不容许出现因接收不符要求之客户提供物品而推卸向客户交付合格产品之责任的现象。Remains of customers property after one contract should be inf

57、ormed to customer to determine how to dispose it, it is forbidden to deal with it without permission from customer. It is not permitted that somebody does not take the responsibility to deliver good property only because receipt of bad customers property6.2.2供应商管理Supplier management(1) 总经理应明确供应商管理策略

58、，并确保被各阶层员工所理解。 The GM should clarify the supplier management strategy and ensure it understood by various level staffs.(2) 应建立供应商管理制度，明确新供应商和旧供应商的管理要求。所有新供应商都要进行以下活动才能视为认可供应商。 Supplier management system should be established to specify requirement to new supplier and old supplier. Only meeting the following requirements can a company be