商务英语视听说答案

1、扩展商务英语视听说1-8单元答案Unit 1Part I Liste ning and Speak ingTask 1Q1.I am graduat ing in June from ABC Uni versity and my major is hotel man ageme nt. I am an outgo ing, en ergetic pers on. I enjoy teamwork very much. As part of my degree program, I n eeded to finish differe nt projects with my teammates.

2、I possess excelle nt in terpers onal skills and a very positive attitude. My career aspirati on is to become a successful hotelier. During my intern ship at the Grand Hyatt, I worked as a recepti oni st. My duties included offering friendly and efficientcheck-i n and check-out service to guests, an

3、sweri ng phone calls, tak ing and pass ing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide En glish and computer con tests. I enjoy work ing with people from differe nt backgro un ds. I am good at com muni cat i

4、ng, orga nizing and coord in at in g. If someth ing blocks my path, I will look for a soluti on. I n ever give up easily.Sometimes I receive comme nts that I n eed to improve in the area of fili ng. I am now trying to improve by lear ning from others. Q3.In terest and career developme nt are two of

5、my criteria in choos ing a job. I nterest is the best motivati on. I love the hotel bus in ess, so I will defi nitely devote myself to it. Moreover, high job satisfact ion can be atta ined whe n the job is what I am in terested in.Career developme nt is very importa nt for me whe n choos ing a job.

6、From what I know, Shan gri-La provides equal career adva nceme nt for all staff. The job rotatio n pla n and in dividually tailored trai ning program are really excit ing and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid ask ing in terviewer pers ona

7、l questi ons or making pers onal comme nts. Could you tell me how much the new job pays?The in terviewer might infer from these questi ons that you are only in terested in your own n eeds and not those of their compa ny. Wait un til the employer raises these subjects to discuss them.What about the p

8、aid holidays, in sura nee, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your bran ches? And where is your compa ny based?It is also un wise to ask about things you should have already known. You are only telli ng the in terviewer that you

9、 have n't done your homework.Part II Lan guage FocusName: CaiNi ngPerson ality: serious-min ded; calm; humorous; easy-go ingStren gths: the ability to work with all types of peopleWeak ness: perfecti oni st; impatie ntWork experienc e: six years ' financial industry experienee with severalco

10、mpa ni es; two years ' experie nee in an in vestme nt bankQualification: graduated from Peking University in 2001 majoring inacco unting; flue nt En glish; bookkeep ingand acco un ti ng proficie ncy inEn glish.Reas ons for leavi ng last job: want to find a job that is challe nging.Questi ons abo

11、ut the job: Would I be able to work abroad in one of youroverseas bran ches?Part III View ing and Speak ingVideo 1Reasons for joining the It is one of the leading international consultant corporati on scompa ny which came to China after China en teredin thiscompa ny would give him the best cha nee t

12、o use what he haslear ned at uni versity.Releva nt work experie nee He was in volved in a factory restorati on in Nanjing.Questi ons Are there any opport un ities for Chin ese employees to betran sferred to the head office in New York or other branchoffices around the world?Result of the in terview

13、Chen Bo will be no tified of the final decisi on by Friday.Video 21. F T F F T2. 1) Sales Man ager2) Five3) Brand Ma nager4) biscuits5) Busin ess Adm ini strati on6) oral En glishIV Case An alysisHi nt:She is not likely to get the job because she did poorly in the job in terview.Things went wrong:1.

14、 Use filler words (“ you know ) tootimany2. Bad-mouth former employer.3. In appropriate an swers to in terviewer' s questi ons, eg, "I would rather like toestablish my own compa ny4. Ask in appropriate questi ons, eg.“ Can I take time off for vacati on?5. Self-c on ceit " I have no wea

15、k ness.6. Too much emphasis on travel.Scripts Un it 2Part I Liste ning and Speak ingTask 11) I haven ' t seen you for years.2) What do you do now?3) I ' m in the Research and Development Department.4) I knew you ' d do something very challenging and creative.5) I sometimes stay in the of

16、fice after work to deal with unfini shed tasks.6) I am still the acco untant of that cosmetics compa ny.Task 21) pers onnel man ageme nt2) develop ing markets3) pla nning4) executi on5) sales targets6) team performa nee7) customer base8) customer satisfact ion9) select ing, develop ing and man agi n

17、g10) cost-effective11) on time12) of good quality13) huma n and material resources14) tra ining n eeds15) c on ti nu ous improveme ntPart II View ing and Speak ingVideo 11. Caroli ne Cli nton: finan cial acco untsLucy White: data process ingAdaBalck: man ageme nt acco unts2. Adm ini strati on; Marke

18、ti ng; Engin eeri ng; Project Preparati on; Acco untingVideo 21. self-employed en trepre neur, buyer, Line Supervisor, Advertis ing Executive, Public Relati ons Man ager2.NamesJeromethi ngs Likes Dislikes making a lot more mon ey; hav ing lots of in depe ndence in doing feeling tired sometimesRobin

19、having been to a lot of places too much traveling; having very little time tospe nd with his familyColi n good salary and ben efits no isy work environment; seldom havi ng theopport unity to go outFrank new challe nges; a lot of experie neeJanet meeting a lot of new & interesting people often ha

20、ving dinner parties in the evening; havi ng little time with her family and babyUnit 3Part I Warm-up1) en sure smooth bus in ess com muni cati on2) the purpose of your call3) all the documents you ' ll need4) schedule a specific time5) all distract ions.6) confirm that you have un derstood each

21、point.7) in terrupti ons.8) strong acce nt.9) you sound polite and agreeable.10) the opti onal choice method,11) len gthy calls.12) smile while you are talki ng.Part II Liste ning and Speak ingTask 1F F TT F T F FTask 2 Leavi ng a messageMessage Note To: Louise Paulson From: Paul Jackson Pho ne: 979

22、-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some cha nges to the order. It' s urge nt. Take n by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we' ve just received your saiofpdhje newassembly coffe

23、e table and are quite happy with it?Message 2) Please tell Mr. Matthews we' re quite happy with the quality and designof the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won ' t be able to get to your companyearly on Saturday b

24、ecause of the rail strike. I probably won' t arrive until that afternoon.Video 21.1) A 2)C2.1) “ Hold on, please. I ' ll connect you. 2) "I ' m afraid you ' ve dialed the wrong extension.3) “ Oh, sorry to have interrupted you. Can you give me Henry Miller' s extension,please

25、? 4) "I ' m very sorry, I didn' t notice that. I ' II put you through right now. Please wait aminute. 5) " It ' s me aga in Ms. Man del. I ' m still havi ng trouble gett ing through to HerMyier, Can you help? 3) C 4) C 5) B 6) C6) “ Oh, I ' m terribly sorry for the

26、trouble.Unit4Task 11Formal*Good after noon, I' d like to call the meeti ng to order.* First of all, let' s discuss,2In formal*OK, every one is here,*So, why don ' t we start with,3In formal* Right, you know why we are here.* Maybe we should do it like this,4Formal*Welcome to BCG, and to

27、what I am sure will be the beginning of a major new allia nee.* Today our purpose is to,5In formal*Right, let ' s get dow n to bus in ess,* I suggest we deal with that,6Formal*Well, gentleman, it' s a pleasure to be here today,*1 ' d like to start with,Task 21) Arrive at the meeting ahea

28、d of schedule.2) Con sider using a tape recorder.3) Use a con siste nt format.4) Follow the age nda.5) Be con cise.6) List specific outcomes.7) After the meeti ng, write a meet ing report from your no tes. Part II Viewi ng & Speak ingVideo 1F FF T FVideo 21) To figure out the reas on for the sal

29、es drop and the actions to be take n.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Liste ning and Speak ingTask 1C B B C ATask 21) daily routi ne in the office2) whether the visitor has an appo in tme nt or n

30、ot3) greet the visitor4) the visitor' s name, title and position5) apologize and make some suggestio ns6) express regret and expla in why7) date, time, name and the firm the visitor works for.8) c on siderate and warm9) keep the visitor fully in formed of the situati on.Part II View ing and Spea

31、k ingVideo 11)George is travell ing on bus in ess.2He will stay for about a week.3He has bee n in vited to atte nd the trade fair by his bus in ess associates.4) His laptop computer is in the bag. Itfees duty5) No, good for pers onal use rather tha n commercial use are not subject to duty, and they

32、are within the limit.Video 2Unit 6Part I Liste ning and Speak ingTask 11. we are hiri ng for2. bus in ess software and con sult ing services3. 4,0004. large corporati ons5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Compa ny Profile1) Mon ica Li2) Man ager of the PR Depa

33、rtme nt of Oracle China3) en terprise software compa ny in the world the first4) global software gia nt in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beiji ng Oracle Software Systemsin10) 1991.11) Che ngdu.12) educatio n and support services.Part II View ing and Speak ing

34、Video 1B A D E CVideo 2The things that Joa n Copper does badly1. She does n't con sider the audie nee2. She does n'thave clear objectives3. Her prese ntati on isn't well-prepared4. There isn't a clear structure (begi nning, body, end)5. she does n't speak clearly6. she does n't speak at the right speed7. she does n't mai ntai n eye con tact with the audie nee8. she does n't appear con fide nt and positive9. the visual aids aren't clear and