酒店前台常用基础英文汇总

1、年后即将迎来入职高峰期，如何让新来的小伙伴快速上手也是酒店各部门培训员的重要任务，今日分享酒店前台常用基础英文。词汇 Vocabulary前台Reception/Front Desk预订处Reservation经理Manager主管Director大堂副理Assistant Manager宾客关系主任GROGuest Relation Officer总台接待员Receptionist话务员/接线员Operator行李员Bellboy服务员Waiter/ Waitress楼层服务员Chambermaid/ Floor Attendant大堂Lobby卫生间base Room / Washroom

2、 /Restroom表格Form登记Registration /Register /Check-In接待Receive登记单Registration Form性别Gender到达日期Date of Arrival / Arrival Date离店日期Date of Departure / Departure Date公司名称Company Name职业Occupation有效期限Date of Validity入境口岸Entry Port拟住天数Length of Stay加床Extra Bed / Rollaway Bed延长退房/继住Extension of Stay换房Room Chan

3、ge/ Change Room预订单Reservation Record预订记录Reservation Record等候名单Waiting List到达/到客名单Arrival List抵店时间/日期Arrival Time / Date离店时间/日期Departure Time/ DateEstimated Time of ArrivalEstimated Time of Departure欢迎卡Welcome Card住房率/出租率Occupancy Rate超额预订Overbook每日客情预报表Rooms Forecast Daily Report客史档案Guest History金卡会

4、员Gold Club Member用正楷书写In Block Letters / In Print / In Capital Letters出生日期Date of Birth详细家庭地址Full Home Address入境签证号Entry Permit Number旺季High Season淡季Low Season空房/VACVacant Room 待修房/OOOOut of Order住客房/OCCOccupied Room酒店自用房/HUHotel Use重锁房/DLDouble Locked脏房/走客房 VDVacant Dirty请勿打扰/DNDDo Not Disturb贵宾/VI

5、PVery Important Person外宿/OOTOut of Town入住/C /ICheck in退房/C /OCheck Out有预未订入住No-Show散客Walk In Guest团体预订Group Reservation等候排房名单Waiting List接机服务Pick-Up Service / Limousine Service行李Baggage / Luggage行李寄存Leave/ Deposit/ Store /Check Baggage雨伞Umbrella叫早服务Morning Call贵重物品Valuables易碎物品Fragile Objects手提箱/衣箱S

6、uitcase身份证I.D Card / Identity Card护照Passport签证Visa入境签证Entry Visa出入境管理Entry and Exit Control团体签证Group Visa回乡证Return Home Card台胞证Taiwan Compatriots Card居留证Residence Permit国籍Nationality填写Fill in签名Signature全称Full Name姓Surname名First Name曾用名Former Name闭路电视Closed Circuit Television卫星电视Satellite Television音

7、响/高保真Hi-Fi - High Fidelity旅行社Travel Service / Travel Agency导游Tour Guide海外领队Overseas Escort旅行团（队）领队Tour Director/ Leader团队分房名单Rooming List外国零散客人F.IT.Foreign Independent Traveler长住客人Long Stay Guest常客Regular Guest / Familiar Guest / Frequent Guest回头客Repeat Guest旅行团Tour Group口讯Message投诉Complaint / Compl

8、ain处理投诉Handle / Settle Complaint道歉Apology / Apologize标准价/原价/门市价/散客价 Rack Rate团队价Group Rate优惠价Commercial Rate合同价Contract Rate折扣价Discount Rate取消Cancellation / Cancel确认Confirmation / Confirm确认预订Confirmed Reservation / Booking保证预订Guaranteed Booking更改Change延长Extension /Extent / Prolong延迟Delay票券Voucher /

9、Ticket / Coupon自助早餐（券）Buffet Breakfast(Voucher)自助晚餐（券）Buffet Dinner(Voucher)中式点心Chinese Refreshment套房Suite标准房Standard Room单人房Single Room / Single双人房Double Room / Double带淋浴的双人房Twin Beds with Shower商务套房Business Suite豪华套房Deluxe Suite总统套房Presidential Suite客房设施Room Facilities单人床Twin-Size Bed双人床Double-Siz

10、e Bed大号双人床Queen-Size Bed特大号双人床King-Size Bed加床Extra Bed / Rollaway Bed / Foldaway Bed空调Air-Conditioner中央空调系统Central Air Conditioning System温度调节器Temperature Adjuster宽敞Spacious舒适Comfortable / Cozy保险箱Safe Box小酒吧/小冰箱Mini-Bar洗衣服务Laundry Service快洗Express Laundry Service普通洗Ordinary/ Normal Laundry Service传真

11、机Fax Machine / Facsimile Machine彩色打印机Color Printer激光打印机Laser Printer电脑Computer扫描仪Scanner录相机Video Recorder投影仪Overhead Projector幻灯机Slide Projector碎纸机Paper Scraper传真首页Cover Sheet圆珠笔Ballpoint Pen日历Calendar白板笔Marker笔记本Notebook信纸Writing Paper信封Envelope邮票Stamp邮政编码Zip Code报纸Newspaper杂志Magazine快递服务Express Ma

12、il Service文件夹（夹子）Clip文件夹（合页）Folder文件夹（垫板/写字板）Clipboard / Arch board扣钉文件夹Fastener Binder文件袋File / File Bag / Clear Bag尺子Ruler小刀Knife剪刀Scissors橡皮擦Eraser回形针Paper Clips大头针Pin胶水Glue印台Stamp Pad打孔器Punch / Paper Punch计算器Calculator电脑Computer显示器Video Monitor键盘Key Board鼠标Mouse电话机Telephone Set电话号码Telephone Numb

13、er外线电话Outside Call内线电话House Call分机Extension电话号码薄/电话索引Telephone Directory国内长途直拔电话DDDDomestic Direct Dialing国际长途直拔电话IDDInternational Direct Dialing打长途电话Make A Long Distance Call市内/本地电话Local CallIP电话I.P. Call国际长途电话International Call转接电话Transfer Call紧急电话/加急电话Urgent Call无人接听No Answer国家/地区代码Country Code /

14、 Region Code地区代码Area Code电话号簿Telephone Directory电话黄页Yellow Pages占线Engaged/Busy服务费Service Charge 八折Twenty Percent Discount手机/移动电话Mobile充电器Charger 沙发Sofa椅子Chair商务洽谈室Business Meeting Room书架Bookshelf委托代办服务Miscellaneous Service For The Guest代印名片Namecard-Printing Service地图Map烟灰缸Ashtray垃圾筒Trash Bin / Waste

15、 Basket插座Socket插头Plug/Adapter鲜花店Flower Shop鲜花Fresh Flower花蓝Floral Basket/A Basket Of Flowers盆景Miniature航班号码Flight Number时刻表Timetable不定期机票Open Ticket直达航班Direct Flight包机Charter Flight正常/定期航班Regular Flight免费托运行李重量Free Baggage Allowance头等舱First Class商务舱Business Class经济舱Economy Class单程机票Single Ticket/One

16、 Way Ticket双程机票Return Ticket/Round Trip Ticket确认/再确认Confirm/Reconfirm旅程/行程Journey/Trip纪念品Souvenir手推车Trolley/Cart走廊Corridor/Passage/Passageway邮件Mail分发Delivery/Distribute包裹Parcel/Package方便/便利Convenience/Convenient不便/麻烦Inconvenience/Inconvenient通知Inform提醒Remind赠偿Compensation/Indemnity损坏/损毁Damage语句 Sent

17、ence01预订 reservations1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?晚上好，XX酒店，总台，需要帮忙吗？2、What kind of room would you like to book?您要什么样的房间呢？3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.我们有单人房、双人房、商务套房、豪华套房和总统套房。4、What kind of

18、room do you want? And for when?您想订什么房间？什么时候要？5、Forwhat dates, please?什么日期的？6、Wait a moment, please. Let me check the recent reservations.请稍等一下，让我查一下最近的订房情况。7、Just amoment, please. Let me check and see if there is a room available?请稍等，我查一下是否有空房？8、Yes, we do have a single room for tomorrow.我们明天有单人房。9、

19、Im sorry, but werefully booked for single rooms. Would you like to have a double room?很抱歉，单人房全部预订出去了。双人房可以吗？10、Im sorry, but the hotel is full on that date.很抱歉，但那天，酒店客满。11、Itsyuan per room per night, with breakfast.一个晚上是.元，包含早餐。12、We offerpercent discount for a group reservation, sir.先生，我们对团体预订提供折优惠

20、。13、This is the best price we can offer,because the company doesnt make a contract/anagreement with us.该公司未跟我店签约，这是我们能提供的最低折扣。14、Ingeneral, we offer the walk-in guest a 20% discount. But the 40% discount can be considered if you want more than ten rooms.一般散客只打八折，如果您需要十间以上，我们会考虑提供六折优惠。15、Is it too ex

21、pensive for you? How about you check in now, then Ill speak to my manager and try to give a better price.是否标准不够，这样好吗？您先住下来，我马上请示经理，争取给您更优惠的价格。02订金/押金 deposit16、could you ask your company/host unit topay/remit the deposit to us ahead of your arrival, if they will cover your expenses?如果您的费用由公司/接待单位帮您付

22、，能否请他们预交押金？17、please payyuan in advance.请预付元。18、please remit us 30% of the total amount and confirm your reservation before you arrive.请汇款总房价的30%，并在您到达前确认一下订房。19、please pay the deposit over there first.请您先到那边付一下订金。20、There is not any discount for service charge.服务费恕不打折。21、Could you give me your name

23、 and telephone number, please?/ Could you tell me your friends name?请问您贵姓？电话号码是？请问您朋友的名字？22、Who is the reservation for, madam?女士，给哪位预订的？23、How do you spell it, sir?怎么拼写？24、Could you tell me the flight number,please?请问航班号是25、Please tell your friend to check in before six tomorrow evening.请通知您的朋友在明晚6点

24、前登记住店。26、you can make a room reservation by correspondence, telephone, fax, or email. Well reply according to the situation.您可以写信，或通过电话、传真、电子邮件预订房间，我们会根据情况给予答复。27、For further information, please call the sales department, the tel.is 详情，请与销售部联络，电话是 28、We have taken a note /notice of that.Please confi

25、rm the specific date by telephone,fax or email the day before youarrive.我们已为您做好记录，请您在到来的前一天打电话、发传真或电子邮件通知我们确认一下具体时间。29、Thank you for calling, Mr. Smith.Good-bye. We look forward to having you with us soon. Smith先生，谢谢您的电话。希望早日见到您。03登记入住 Work in30、Do you have any reservations, sir?/Have you made a res

26、ervation?请问您有预订吗？31、Have you got the confirmation of your reservation?您有订房确认函吗？32、Who made it for you? The(company name) or some other unit?请问谁帮您订房的？是（公司名称）还是其他单位？33、May I have your name？可以知道一下您的名字吗？34、What kind of rooms would you like?Single or double?先生，请问您要什么房？单人房还是双人房？35、How long will you be wit

27、h us?/How long are you going to stay here?您打算住多久？04介绍房间 About the Rooms36、We have different types of rooms: singles, doubles and suites. And they vary in rates:yuan and yuan for a single room，我们有不同种类的房间：单人房、双人房、套房，价格是多种的，单人房：元、元， 37、The facilities in all rooms are the same.每个房间里的设备都是一样的。38、There is

28、closed circuit television and a hi-fi system in the room.房间里有闭路电视和音响。39、I think they are equally elegant and comfortable.我觉得它们都很雅观、舒适。40、Your room is facing the garden / street/and it is lovely.您的房间面向庭院/闹市/，景色很不错的。05推荐其他房间 Recommendations41、Sorry,sir. All double rooms are occupied. How about having

29、a suite?对不起，先生，双人房满了，套间怎么样？42、Sorry,all our rooms fully occupied.对不起，所有的房间都客满了。43、Sorry,most of the rooms are occupied.Now, we only have some suites. A suite include sitting-room , a bed-room(withtwo beds) and a bathroom. The rate isyuan.How about taking a suite for tonight?很抱歉，大部分房间都客满了，现在只有套房。套房包括

30、客厅、卧室（双床）和浴室，房价是元，先住一个晚上，好吗？44、Would you please take a double room for tonight?今天晚上您先住一间双人房，好吗？45、Sorry,since most of the rooms are occupied at the moment, we can only give you two rooms on different floors. Will that be all right?对不起，因为大多数房间都客满了，我们只能给您两间不同楼层的房间，可以吗？46、A guest will check out at 3:00

31、 this afternoon. We can give you that single room if you dont mind waiting. 一位客人下午3点离店，如果您不介意多等候，我们将为您安排那间单人房。47、Dont worry,sir. There are some other hotels around here and the nearest one is the Hotel.别担心，先生，这里附近还有别的酒店酒店是最近的一间。48、You may come here again tomorrow morning if you want to make a change

32、.您要换房的话，明天早上再来办理，好吗？06办理入住 Check-in49、May I have a look at your passport, sir?Would you show me your passport, please?Have you got any identification, madam?请出示一下您的护照/证件，好吗？50、Would you please show me your valid identity certificate? Thank you.请出示一下您的有效身份证明，好吗，谢谢！51、Would you please fill in this for

33、m?Would you mind filling in the registration form,madam?麻烦您填写一下这张表/登记表，好吗？52、Excuseme, whats your latest entry port and date?请问，您最近一次的入境口岸和日期是？53、Excuseme, where is the date of expiration on your passport?请问，您签证盖章在护照的哪一页？54、please fill in your passport number.请填上您的护照号码。55、Have you got a group visa,

34、sir? May I make a copy of it?您有团体签证吗？我复印一份，可以吗？56、Would you sign here, please?麻烦您在这签一下名。57、How are you going to pay, in cash or by credit card? / How would you like to pay?请问您打算如何付款，用现金还是信用卡？58、Please pay when you check out.请您退房时结帐。59、Mr.Smith, your room number is 907, and here is your room key.Smith先生，您的房间是907，这是钥匙。60、your room is 1006. This is your welcome card. It will be more convenient and enjoyable for you to use it in our hotel.您的