浅水湾住宅小区前期物业管理方案书125页

1、目 录致送函 ·················································

2、;··················································

3、;······(1)申 明 ··········································

4、3;·················································

5、3;············(2)第一章 利嘉物业公司企业基本情况介绍 ··································

6、··········(3)一、利嘉物业管理公司简介 ·····································&#

7、183;··························(4)二、我们的优势 ·····················

8、83;·················································

9、83;············(5)三、利嘉物业管理公司组织结构 ··································

10、83;·····················(6)四、利嘉物业管理公司在管项目简介 ·························&

11、#183;······················(7)1、观邸城市别墅 ·························&

12、#183;·················································&

13、#183;····(8)2、天缘居城市花园 ···········································

14、·································(8)五、利嘉物业管理公司企业文化点睛 ·············

15、3;··································(8)六、利嘉物业对未来的思考 ·············

16、·················································(10)七、

17、利嘉物业管理特色与风格 ················································

18、············(11)八、利嘉物业企业风采掠影 ···································&

19、#183;··························(20)第二章 对本项目物业管理的整体设想及管理思路 ··················

20、3;·······(24)一、项目概况与特点 ········································&#

21、183;·····································(25)1、主要经济指标概况 ··········

22、;··················································

23、;········(25)2、建筑结构与配套公共设施概况 ······································

24、83;·········(25) 3、其他概况 ······································

25、83;···············································(26)二、项目管理整体设想

26、··················································

27、····················(26)1、总体思路 ····························&

28、#183;·················································&

29、#183;·······(26)2、整体设想 ········································&#

30、183;···········································(27)3、管理重点 ····

31、83;·················································

32、83;·······························(27)关于前期介入 ················

33、3;·················································

34、3;············(27) 关于物业接管验收 ···································&#

35、183;···································(28) 关于业主入伙与收费 ············

36、;··················································

37、;····(29) 关于安全与车辆管理 ···········································&#

38、183;······················(29) 关于商铺与会所 ·························&

39、#183;················································(30) 关于

40、为业主服务 ·················································

41、·························(30) 关于社区文化 ·······················

42、··················································

43、·····(31) 关于物业管理人员 ··········································

44、3;···························(31) 4、管理特色 ····················

45、3;·················································

46、3;···············(32) 三、管理策划方案 ································&#

47、183;·············································(32) 1、社区主题定位：安全文明社区 人文生态家

48、园 ·······················(32)2、实施“八化”高标准、高水平的管理措施 ······················

49、83;········(33)3、推行“十项工程”拓展物业管理深度和广度 ···························(35)4、倡导“忠于职守、记住业主、忘记自己”的服务意识 ·····&

50、#183;·····(38)5、创造优美舒适、安全文明、洁净环境的设想 ···························(39)6、体现社区文化、环境文化特色的物业管理典型模式 ········

51、·······(39)四、不变的承诺 ·········································

52、··········································(40)五、光荣与梦想 ······

53、··················································

54、···························(41)第三章 管理方案与服务内容 ····················

55、··········································(42)一、管理方式 ······&

56、#183;·················································&

57、#183;·····························(43) 二、项目定位 ··················&

58、#183;·················································&

59、#183;·················(43) 1、管理定位 ······························&

60、#183;·················································&

61、#183;·····(44) 2、效益定位 ··········································&

62、#183;···········································(44) 3、服务定位 ····&

63、#183;·················································&

64、#183;·······························(44) 三、管理服务范围 ················

65、;··················································

66、;············(44) 1、公共服务 ····································

67、;··················································

68、;(44) 2、特约服务/专项服务 ···············································

69、·····················(45) 四、管理服务沟通 ··························

70、3;·················································

71、3;·(46) 1、监察 ···············································

72、···············································(46) 2、汇报 ·&#

73、183;·················································&#

74、183;··········································(46) 3、沟通 ·····

75、3;·················································

76、3;······································(46) 五、管理培训 ·········

77、3;·················································

78、3;··························(46) 六、管理制度 ·····················

79、3;·················································

80、3;··············(47) 1、公开性文件 ·································

81、83;················································(47) 2、内部

82、管理制度 ·················································&

83、#183;····························(48) 3、质量手册及程序文件 ··················&#

84、183;···············································(48) 4、工作手册 &#

85、183;·················································&#

86、183;···································(48) 5、质量记录文件 ············

87、··················································

88、················(48)第四章 管理特色及质量标准（重点内容）······························&

89、#183;······(49)一、管理特色 ·········································&#

90、183;···········································(50) 特色之一：安全管理 ····

91、;··················································

92、;···············(50) 特色之二：社区广播策划 ································

93、·····························(55)特色之三：VI视觉形象识别系统 ·················

94、3;······························(57)特色之五：利嘉物业星级生活服务方式 ················

95、·····················(59)特色之六：社区文化与特色服务 ··························

96、;·······················(60) 二、管理重点 ·························

97、;··················································

98、;··········(62) 重点之一：工程管理 ·····································&#

99、183;·····························(62)重点之二：环境的保护和建设 ·················&#

100、183;···································(65)重点之三：公共服务和社区文化 ···········&

101、#183;·····································(66)重点之四：物业优秀达标和质量认证工作 ········&#

102、183;·························(67)重点之五：财务管理 ······················

103、················································(67) 三、质量标准

104、··················································

105、····································(68) 标准之一：工程维修 ···········

106、83;·················································

107、83;········(68) 标准之二：安全保安 ·······································

108、································(71)标准之三：清洁卫生 ···············

109、3;·················································

110、3;·····(74)标准之四：绿化环境 ··········································&#

111、183;····························(76) 标准之五：客户服务 ···················

112、;··················································

113、;··(78) 第五章 前期介入服务与接管验收及入住管理方案 ························(82)一、前期介入服务 ·················

114、··················································

115、·············(83)1、规划设计阶段 ···································

116、;···········································(83)2、建设施工阶段 ····

117、3;·················································

118、3;·······················(83)3、竣工验收阶段 ························

119、83;·················································

120、83;···(84)4、物业销售阶段 ············································&#

121、183;·································(84)二、项目的接管验收与移交 ·············

122、83;················································(85)三、入伙管

123、理方案 ·················································&#

124、183;····························(86)1、入伙管理要点 ···················&

125、#183;·················································&

126、#183;········(86)2、业主入伙流程 ·······································

127、······································(86)3、入伙作业标准 ··········

128、;··················································

129、;··················(87)4、入伙作业检查规范 ·····························&#

130、183;········································(87)第六章 拟采取的工作计划和物资装备计划 ·····&#

131、183;································(89)一、拟采取的工作计划 ···············

132、;··················································

133、;·····(90)1、前期介入与筹备工作计划 ··········································

134、;················(90)2、业主入伙前的工作计划 ·······························

135、·······························(96)3、业主入伙工作计划 ················

136、83;·················································

137、83;···(96)4、业主入伙后的工作计划 ···········································

138、3;··················(97)二、物资装备计划 ·····························

139、83;················································(98)1、物业管

140、理用房 ·················································&#

141、183;····························(98)2、物业管理用房的配置要求 ··················&#

142、183;·······································(98)3、管理设施的配置要求 ·······

143、3;·················································

144、3;········(99)4、关于开办费及其他 ·······································&

145、#183;····························(101)第七章 管理组织架构与人员编制 ·················

146、3;··································(102) 一、管理组织架构及职能说明 ············&#

147、183;···········································(103) 二、公司总经理情况简介 ···&#

148、183;·················································&#

149、183;··········(105)三、管理处组织机构及岗位设置 ····································

150、··············(105)1、客户服务中心（办公室） ·································

151、;·······················(106) 性质与任务 ·························

152、;··················································

153、;·····(106) 管理架构 ···········································

154、·········································(106) 人员配置 ·······&

155、#183;·················································&

156、#183;··························(106) 3、工程部 ·····················&

157、#183;·················································&

158、#183;················(106) 性质与任务 ·······························&

159、#183;················································(106)管理

160、架构 ·················································

161、83;··································(107)人员配置 ··············

162、;··················································

163、;····················(107)3、保安部 ····························

164、··················································

165、··········(107)性质与任务 ······································&

166、#183;·········································(107)管理架构 ······

167、83;·················································

168、83;···························(107)人员配置 ·····················

169、;··················································

170、;·············(108)4、环境部 ···································

171、··················································

172、···(108)性质与任务 ·············································&

173、#183;·································(108)管理架构 ··············

174、83;·················································

175、83;··················(108)人员配置 ······························

176、;··················································

177、;···(108)四、管理处主要人员资质简历 ···········································

178、3;···········(109)第八章 物业管理服务费用测算 ···································&#

179、183;···················(110)一、物业管理费用预算 ···························

180、3;·······································(111)1、费用预算编制说明 ········

181、··················································

182、·········(111)2、管理费用分析 ······································

183、3;···································(111)3、管理成本预算 ············&#

184、183;·················································&#

185、183;···········(112)二、管理收费标准预估表 ···································

186、83;···························(115)三、管理收支平衡情况与保证措施 ···················

187、····························(115)1、收支平衡测算 ···················

188、3;·················································

189、3;·····(115)2、盈利保证措施 ··········································&#

190、183;·······························(115)四、关于前期物业管理介入费用与建议 ··············

191、83;························(117)五、关于奖励 ·······················

192、83;·················································

193、83;·········(117)六、关于维修基金 ······································&

194、#183;····································(117)结束语 ···········

195、3;·················································

196、3;·····································(119)致 送 函尊敬的荆州市久代房地产开发有限公司领导：您们好！诚挚感谢您们，给予我们这样一次能充分展示自身实力的机会。我公司是一家新兴的物业管理服

197、务企业，是荆州市物业管理协会会员单位，目前接管项目为观邸城市别墅住宅小区，另有一个待接管项目为天缘居城市花园住宅小区。我们深信，在久代地产公司领导支持和关心下，通过我们的努力，“利嘉物业”和“浅水湾”结合，一定能在更大程度上提高楼盘品质，确保浅水湾中央广场安全、高尚、优雅、舒适的居住环境，确保浅水湾中央广场业主们购置物业保值、增值。在此，我们郑重承诺：秉承利嘉物业“服务创造价值·品质成就未来”的企业理念，推行“客户满意是我们永恒的追求”的全员服务宗旨，倡导“管理严谨化、服务优质化、客户亲情化、理念超前化”，最终形成以“高档物业特征、优质服务标志、合理收费取向”为核心的利嘉物业管理品牌

198、风格。 我们根据与久代地产公司领导就浅水湾中央广场物业管理的相关洽谈中贵公司要求及所得资料，精心制作了此份物业管理方案书，希望能凭我们在高端物业项目的物管心得和经验，结合政策法规和客户实际需要，向久代地产提供促进销售、节约投资、方便物业管理的专业化物业管理服务建议。恭请各位领导在百忙之中细阅赐教。顺颂祺祥！荆州市利嘉物业管理有限公司二零零六年六月十八日郑重申明本方案书内容为我公司商业机密，仅对有合作意向的荆州市久代房地产开发有限公司公开。本公司要求久代地产公司收到本方案书时做出以下承诺： n 本方案书仅供久代地产公司高层人士在决策项目前期物业管理合作单位时使用。 n 妥善保管本方案书，未经我公司同意，不得以任何理由、任何形式向第三方公开本方案书内容。否则，我公司将保留因此对我方名誉及经济上可能造成损失的索赔权。n 若本方案书未被贵公司采纳，则我方将予以收回。 特此申明！荆州市利嘉物业管理有限公司二零零六年六月十八日 第一章利嘉物业公司企业基本情况介绍一、 利嘉物业公司简介1.