管理体系手册英文版

1、XXXXXX有限公司XXXXXX科技有限公司XXXXXX技术有限公司QEO Management Manual (Basis of ISO9001:2008/ISO14001:2004/OHSAS18001:2007)Document No.: HM-QEOM-2015 Version: D/0 Compile : Distribute No : Review : Control state : Approve : Effect date : 2015 .01. 10 XXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management ManualCatalogVer.

2、 D/0HM-QEOM-2015Page 1/1ChapterTitlePagesRevision 1 page01Release notice1 page02Representative Appointment1 page03QEO Policy and objective1 page04Enterprise profile1 page05QEO Organization Chart1 page06Process of production1 page1Scope and purpose1 page2Standard Quoted1 page3Terms and definitions2 p

3、ages4QEO management system3 pages5Management responsibility7 pages6Resource management2 pages7Product realization&Environment/Safety operational control6 pages8Measurement, analysis and improvement6 pagesAtt 1List of documented procedure1 pageAtt 2QEO system standards and responsibility assignme

4、nt chart1 pageAtt 3重要环境因素清单Att 4重大危险源清单Att 5法律、法规和其他要求清单Att 6环境、职业健康安全目标、指标和管理方案一览表Att 7公司部门质量、环境、安全目标分解表XXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management ManualRevision Ver. D/0HM-QEOM-2015Page 1/1Each department: After receiving the modification and revision of the document, the holding department sha

5、ll immediately replace the old one, and return it to administration.NoRevise pageRevise No.MethodRevise dateMender Approver 1Whole201501Change versionXXXXXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual0.1 Release NoticeVer. D/0HM-QEOM-2015Page 1/1This <QEO Manual> is worked out based on IS

6、O9001:2008, ISO14001:2004, OHSAS18001:2007, also is the programmatic document of QEO system, and is the public commitment for Customer & Social & Staff, and is the basic standard of all the employees behavior.This manual is a controlled document and approved & issued & implemented by

7、 General Manager. And Administrative is responsible for all the management about this manual. Nobody can show this manual to any other person without Management representatives authorization. This manual should be returned to Administrative if the manual holder leaves company.The holder should keep

8、the manual carefully, and shall not be damaged, lost, scribbled.The Dept. manager should summarize all advice and feedback to Administrative timely if any changes; Administrative should review the applicability and validity periodically, if necessary, should revise the manual based on relevant previ

9、sion of <Document control procedure>.Through audit, <QEO Manual > is up to the standard of ISO9001:2008(Quality management system), ISO14001:2004(Environment management system), OHSAS18001:2007（Occupational Health and Safety management system）, and meets the actual situation of our compa

10、ny, also meets the requirement of our QEO system.This manual is issued now, hope all employees comply with it. General Manager: XXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual0.2 Representative AppointmentVer. D/0HM-QEOM-2015Page 1/1To implement the standard of ISO9001:2008, ISO14001:2004, OHSA

11、S18001:2007, and enhance the leadership of the operation of QEO system, so company decides to appoint XXX to be the Management representative. Responsibility of Management representative:1. ensure that processes needed for the quality management system are established, implemented.2. organize &

12、coordinate & judge all the important items on behalf of top management.3. report to top management on the performance of the quality management system and any need for improvement and solve any other problem.4. publicize and carry out relevant laws,rules,regulations,standards. Ensure the promoti

13、on of awareness of meeting customer requirements and social commitment5. liaise with external parties on matters relating to the quality management systemAppoint XXX to be employee representative.Responsibility of employee representative1.be responsible to all employees, and reflect the views and st

14、atus of OHSASs operation to management representative or general manager.2. acquire the OHSASs satisfaction of employee and relevant party, communicate and advise timely. General Manager:XXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual0.3 QEO Policy and objectiveVer. D/0HM-QEOM-2015Page 1/11.1 P

15、olicy:Quality first and treat the customer as supremacy; Full participation and continuous improvement.Safety first and precaution crucial; Law-abiding and anti-consumption.Whats said above is that providing the best quality to customers efficiently/fast/timely, though continuous improvement&ant

16、i-consumption&law-abiding.1.2 Objective:A:Customer satisfaction 85%B:Scarp rate 1%C:Reduce the consumption of resourceD:The noise and waste water will meet the standardE:Prevent and reduce the impact of environment by civilized services and beautify environment, so that meet the requirement of s

17、tandardF:Safety first and precaution crucial, improve OHSs conditions and eliminate or reduce the OHSs risk of staff & relevant party. Completely eradicate any fire-accident or major accident, the rate should be 0.2%G:Observe the laws/regulations/other requirements of nation or localAlso, we are

18、 looking forward to strengthening cooperation about environment&safety with our suppliers and customers.This policy is applicable to entire company and other designated agents.Promise:We should satisfy customers requirement by high-quality goods and best service. All employees should understand

19、the policy and objective and requirement, and strengthen the consciousness of quality and environment safety, should strictly implement relevant regulations so that ensure the quality of goods and service.General ManagerXXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual0.4 Enterprise profileVer. D

20、/0HM-QEOM-2015Page 1/1XXXXXX有限公司、XXXXXX科技有限公司、XXXXXX技术有限公司 are located in the center of JIANGSU,ZHEJIANG,SHANGHAI, the north shore of Hangzhou Bay sea-crossing Bridge, relying on the 1-hour economic circle, and nearby SHANGHAI,HANGZHOU,SUZHOU,NINGBO and other cities. The transportation is very conve

21、nient. Haiyan Hama Hardware is created in 2002, it covers 5000 M2 and adds 33333 M2 in 2009.The company engages in the production/sale/trade of stamp parts,C type steel,spring nut, C type fastening parts,molds.The address is below: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX mainly engages in engineer

22、 consulting, developing and other services, and the production/sale/trade of industrial bracket, solar energy bracket, steel structure etc. We have advanced stamp forging equipments, best management system and exquisite process to ensure the stability of product quality. We have professional design

23、team to design new products to meet customers needs. We are at the leading position in the peer and our products are praised by all customers which exported to Europe, Mid East, Southeast Asia and other countries. Quality, integrity, pioneering and innovative are the purposes of our company, and we

24、adhere the policy of Quality first and treat the customer as supremacy; Full participation and continuous improvement to provide customers with the newer, more accurate and better quality products.We would like to make friends with people all over the world, lets create a better future together.XXXX

25、XX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual0.5 QEO Organization ChartVer. D/0HM-QEOM-2015Page 1/1AdministrationLABQAQualityTechnicalProductionM-RepresentativeVice-ManagerGeneral ManagerSupply&Market FDHRModelDesignPlanPurchasingSaleFittingHeadwareSTAMPWarehouseAssembleXXXXXX有限公司XXXXXX科技有限公司

26、/XXXXXX技术有限公司Management Manual0.6Process of productionVer. D/0HM-QEOM-2015Page 1/1Spring NutMterial Blanking Polish Punch Indent Coining Chamfer Tapping （Signal/Composite） Wire Spring（heat）IronShipIron SST Package Fitting Galvanize HeatSSTChannel Saw Weld Material Shaping Burring Punch Galvanize Pac

27、kage Ship SSTFitting Material Cut Saw Stamp Galvanize Package ShipBurringWeld XXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual1Scope and purposeVer. D/0HM-QEOM-2015Page 1/11. Scope1.1Generala) This manual demonstrates the ability to consistently provide product that meets customer and applicable

28、 statutory and regulatory requirementsb) Enhance customer satisfaction and achieve environment and occupational health&safety through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customerc)Accord with the

29、policy which is declared through the effective implementation and improve the system, and show the conformity to outside.1.2 QEO Manual is the programmatic document of the management system, it clarifies as follows:a) the scope of system, including any excisions and the rationalityb)including all th

30、e processes and cites that work out the documents required by management systemc)the interaction description among the processes of the QEO management system1.3Applicable scopea)Quality system: All the management behavior and process in productionb)Environment system: All the management behavior and

31、 process in production located No.388 North Zhenzhong Road,Shendang Haiyanc) All the management behavior and process in production located No.388 North Zhenzhong Road,Shendang Haiyan1.4Excision The products are based on the enterprise standard: Q/YHM01-2013(Q330424J13.1188-2013) and Q/YHM02-2013(Q33

32、0424J13.1406-2013), and it doesnt involve the design and development of new products. But it doesnt affect the company to provide products to customer, so slash the article of 7.3XXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual2.Standard QuotedVer. D/0HM-QEOM-2015Page 1/1ISO9000:2005 Quality man

33、agement systems Fundamentals and vocabularyISO9001:2008 Quality management systems RequirementISO14001:2004 Environmental management systems Requirements with guidance for useISO14004:2004 Environmental management systems General guidelines on principles, systems and supporting techniquesOHSAS18001:

34、2007 Occupational health and safety management systems RequirementsISO19011:2011 And (or) guidelines for quality and environmental management system auditingXXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual3. Terms and definitionsVer. D/0HM-QEOM-2015Page 2 All the terms and definitions are based

35、on the standard of ISO9001:2008, ISO14001:2004, OHSAS18001:2007.3.1 QEO management system: Short for Quality, Environment, Occupational health and safety.3.2 Continual improvement: The organization shall continually improve the suitability, and effectiveness of the environmental management system ba

36、sed on the policy to enhance environmental performance3.3 Environment: Surroundings in which an organization operates including air, water, land, natural resources, flora, fauna, humans and their interrelations3.4 Environment aspect: Element of an organization's activities or products or service

37、s that interacts or can interact with the environment3.5 Environment impact: Change to the environment, whether adverse or beneficial, wholly or partially resulting from an organization's environmental aspects3.6 Significant environment aspect: The aspect can or maybe result from an important en

38、vironmental impact3.7 Objective: Objective set by the organization consistent with the environmental policy/in terms of OH&S performance, that an organization sets itself to achieve, Objective should be quantified wherever practicable.3.8 Environment performance: performance related to the manag

39、ement of environmental aspects3.9 Environment policy: intentions and direction of an organization related to environmental performance, it provides the scheme for the establishment of behavior and objective and target.3.10 Environment target: Come from environment objective, or the detail requiremen

40、t to achieve the environment objective, its applicable to whole organization or partly，target should be quantified wherever practicable.3.11 Interested party: person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity3.12 Prevention of polluti

41、on: reduce or control any type of pollutant, use of processes , practices, materials, products, can include process changes, efficient use of resources, material and energy substitution, recycling. 3.13 Incident: events in which in injury or ill health or fatality occurred, or could have occurred.3.

42、14 Hazard: source, situation, or act with potential for harm in terms of human injury or ill health, or a combination of these3.15 Major hazard: the hazard cant be accept or is prohibited after identification3.16 Nonconformity: can be any deviation from relevant work standards, practices, procedures

43、, legal requirements etc. Directly or indirectly result from in injury, property loss etc.3.17 Risk: combination of the likelihood of an occurrence of a hazardous event3.18 Risk assessment: process of evaluating the risk and deciding whether or not the risk is acceptable.3.19 Safety: eliminate the s

44、ituation of unacceptable risk 3.20 Ill health: Diseases caused by exposure to occupational hazards by a work activity or work-related situation3.21 Environment measure: process of measuring the characteristic related to its operation that can have a significant environment impact.3.22 Environment mo

45、nitor: process that qualitative check the objective, target and legal requirements when cant be measured the characteristic related to its operation that can have a significant environment impact.3.23 OHS measurement: process of measuring the characteristic related to the OHS performance thats quani

46、tative3.24 OHS monitoring: process of monitoring the characteristic related to the OHS performance thats qualitative3.25 Hazardous waste: substances of highly toxic, explosive, radioactive, radiation and infectious may be harmful to the surrounding or human health.3.26 Recyclable waste: non-hazardou

47、s waste from normal producing activity and life activity, and part can be recycle, such as the packaging material, fitting, maintain material which can be fixed.XXXXXX有限公司XXXXXX科技有限公司/XXXXXX技术有限公司Management Manual4.QEO management systemVer. D/0HM-QEOM-2015Page 34.1General requirements The organizati

48、on shall establish, document, implement and maintain this management system and continually improve its effectiveness in accordance with the requirements of the ISO9001, ISO14001 and OHSAS18001.As follows: a) determine the processes needed for the system and their application throughout the organiza

49、tion b) compile procedure, WI in accordance with the processes, to determine the sequence and interaction of these processes and the method of process controlling, ensure the operation effective c) ensure resources and information necessary to support the operation and monitoring of these processes

50、d) measure, monitor, analysis these processes in accordance with the responsibility and procedure e) achieve planned results through control the process implementation f) implement actions necessary to continual improvement of these processesThese processes shall be managed by the organization in ac

51、cordance with the requirements of this Standard.Any outsource processes for HEAT and GALVANIZE are controlled according to requirements of Purchasing control, and implement appropriate document of level-or QEO are kept separate from four processes: management activities, provision of resources, prod

52、uct realization, measurement, analysis and improvement, and this four processes further identify subprocess, all above processes are applicable to PDCA Description the sequence and interaction of management activities, provision of resources, product realization, measurement, analysis and improvemen

53、t 4.2 Documentation requirements General The system documentation shall include a) documented statements of a management policy and management objectives b) management manual c) documented procedures and records required by this system d) documents and records that determined by the organizat

54、ion to ensure the effective planning, operation and control of its processes Company plans all the documents according to the QEO management system to make up a complete system, and describe the system from different side and level to the effective operation and continual improvement Administration compile <QEO management manual> and procedure document, should concern any aspects of company scale, process complication and employee competence to ensure all the documents are consistent an