人物剪影模板课件

1、人物剪影模板Community Engagementthe challenges & rewardsAngela Fletcher.Head of Libraries and HeritageLondon Borough of Suttonbc 人物剪影模板London Borough of Sutton outer London authority generally affluent, pockets of deprivation 4 star authority, improving well (CPA assessment) cultural services 3 star p

2、opulation 182,700 11% BME population no strongly or clearly defined group人物剪影模板Sutton libraries part of Cultural Services flagship service reputation for innovation & excellence best value review 3 stars 9 libraries including the Central Library and the Phoenix Centre人物剪影模板The Phoenix Centre awa

3、rd winning multi use centre defined geographical area leisure, library, youth, community services open plan self service unstaffed / single staffed community contacts人物剪影模板ThePhoenix Centre人物剪影模板Heritage Service 3 historic houses Whitehall Honeywood Little Holland House museum service archives (part

4、 of library service) traditional service人物剪影模板Whitehall & Honeywood人物剪影模板What is communityengagement?“The process whereby public bodies reach out to the community to create empowerment opportunities.”(Action plan for Community Engagement Building on Success DCLG and LGA, 2007)人物剪影模板Challengesmos

5、t people dont engage with strategies or policies.perceptionshistory of dealing with the service or counciljargon and technical languageformal meetings and documentation人物剪影模板Challengeswe need to: recognise this effect work around it using different ways train & encourage staff listen / encourage

6、 avoid jargon use social occasions人物剪影模板Community engagementhas a cost staff time, both initially and in follow-up work budget, there is no point in raising expectations without following through人物剪影模板Challengeswe need to: give weight & conviction to community engagement work at all levels polit

7、ical, senior / middle management and on the shop floor prioritise those who control budgets or staffing allow staff time to work with the community, to build trust and links celebrate good practice and give recognition build into business plans and LAAs人物剪影模板Challengesstaff dont have the skills or c

8、onfidence to do community engagement work.massive challengepart of the culturecan be at every levelshape our workforce in different waysgive opportunities & support to those who can dovalue people / social skillsinclude in recruitment, appraisals etctraining & opportunities to take risks人物剪影

9、模板Challengesthe community has unrealistic views or a range of opposing viewshistory of mistrustapathy / lack of interestgroups with unrepresentative or vested interest viewsits not possible to please one group without upsetting another人物剪影模板Challengeswe need to: be honest dont mislead seek wider vie

10、ws look for compromise build trust and deliver our promises if not be honest about why人物剪影模板Community engagementin SuttonLocal committees:Partners SCOLA, The Centre for Voluntary ServicesSafer neighbourhood committeesSpecific to libraries & Heritage:Friends groupsPhoenix consultative groupMiddle

11、ton Circle steering groupExamples:Neighbourhood history project,Middleton Circle Lottery projectLocal Access Points人物剪影模板Rewards making a difference both to individuals and the community steering the service real improvement political involvement and support funding bids protecting the service new ideas / inspiration人物剪影模板Conclu