酒店部门英语

1、精选优质文档-倾情为你奉上PartHotel Departmental English酒店部门英语Part Hotel Departmental English 酒店部门英语The Maintenance Service.37工程部服务英语The Sauna and Health Service 38桑拿部服务英语The Entertaining Service. 39娱乐部服务英语The Security Service.41保安部服务英语The Foot Care Center Service.42沐足部服务英语The Housekeeping Service43客房部服务英语The Fi

2、nancial Service49 财务部服务英语The Western Restaurant Service 50 西餐部服务英语The Chinese Restaurant Service60中餐部服务英语 The Sales and Marketing Service.64市场销售部服务英语The Front Office Service.70前厅部服务英语The Maintenance Service工程部服务英语 常用词语change 更换 water faucet 水龙头 bulb 灯泡 supervisor 主管 duty manager 值班经理The air conditio

3、ning in your room needs repairing. Could you change a room? 您房间的空调需要修理，请您换个房间好吗？Could you please wait a moment? Im awfully sorry for the inconvenience./请您稍等一下好吗？非常抱歉带给您不便。Im sorry. My English isnt very good. Ill ask my manager to help.对不起，我的英语不太好，我去请我的经理来处理。 Dialogue A E : Electrician 电工 G : Guest 客

4、人E: Electrician. May I come in? 我是电工。可以进来吗？G: Yes, please. 请进。E: Good morning, sir. The TV set is not working well, isnt it? 先生早上好。是电视有问题吗？G: No, it isnt. 是的。E: May I fix it now? 现在修理可以吗？G: Well, Im busy at the moment. 我现在很忙。E: What time would be convenient, sir? 您什么时间方便？G: Could you come again when

5、 I am out? 我不在房间时你再来好吗？E: Certainly. Sorry for disturbing you. I will come again when you are out. Goodbye. 当然可以。对不起，打扰您了。您外出时我再来。再见。G: Bye. 再见。Dialogue B E : Electrician 电工 G : Guest 客人G: I am inside the elevator/lift and cant get out. What shall I do? 我被困在电梯里，不能出去。我该怎么办？E:Im sorry to hear that. On

6、 which floor, sir/madam?很抱歉您被困在电梯。先生/女士，您在哪一层？ G: The 15th floor. 在15层。 E: Dont worry. Well send the electrician to fix it right away. Could you stay where you are, sir/madam? 请不要担心，我们马上派电工去处理。请待在原地好吗？G: Hurry up please. 请快点。E: Hello? Is anyone there? 有人吗？G: Yes. Im here. 我在这儿。E: Could you step away

7、 from the door? Ill open it. 您靠里面站好吗？我要开门了。G: Ok. 好的。E: Im awfully sorry to have frightened you. 非常抱歉让您受惊了。 The Sauna Health Center Service桑拿部服务英语 常用词语For hall attendant ( 大堂服务员 )Good evening, sir/madam. Welcome to Sauna Health Center. 先生/女士晚上好。欢迎光临桑拿中心。How many people are you together? 请问几位一起？Would

8、 you like to have sauna service or massage service? 要洗桑拿还是要按摩？Just a moment, please. 请稍候。Follow me to this way please. 跟我这边来。Only sauna service is ￥60 RMB. Massage service in the hall is ￥230 RMB for 90 minutes.仅洗桑拿是60元。大厅按摩是230元，共90分钟。Sorry, sir/madam. My English is not very good. May I ask our sup

9、ervisor to talk with you?先生/女士不好意思，我的英语不太好。我请我们主管和您谈好吗？What can I do for you, sir/madam? 先生/女士，请问有什么可以帮您的？Sorry to have kept you waiting. 对不起，让您久等了。Please go this way to pay the bill. 买单这边请。Would you like to put that on your hotel bill or pay in cash? 请问是转房帐还是付现金？Would you please sign here? 请在这里签字好吗

10、？Thank you, and this is your change. 谢谢。这是找您的零钱。Hope to see you again.欢迎下次光临。Would you like to go to swimming pool? 请问是到游泳池吗？For drawing room attendant ( 休息室服务员 )Foot massage service is ￥60 RMB for 45 minutes. 脚底按摩是60元，共45分钟。Massage service in the hall is ￥230 RMB for 90 minutes. 大厅按摩是230元，共90分钟。For

11、 bathhouse attendant （ 更衣室服务员 ）What would you like to have? Pear, apple, watermelon or anything else?我们这里有雪梨，苹果，西瓜等。请问您吃点什么？Would you like to drink something? 请问要喝点什么饮品呢？We have coffee, milk tea and coke, all free of charge. 我们有咖啡、奶茶、可乐等，都是免费赠送的。 Would you like the cold or the hot? 请问您是要冻的还是热的？We al

12、so offer complimentary lunch, would you like to have?我们还提供免费下午茶套餐，您要吃点吗？Dialogue A G : Guest 客人 C : Clerk of health club 健身俱乐部职员C : Good afternoon. Can I help you ? 下午好，有什么能为您效劳吗？G : Is there a squash court available this afternoon ? 你们今天下午壁球场有空吗？C : For what time , please ? 请问在什么时间？G : From 4:00 to

13、 6:00 . 下午四点到六点。C : Im afraid they are fully booked for that time. 恐怕那个时间段的球场已经订满了。G : What other facilities do you have ? 你们还有其他设施吗？C : We also have exercise bicycle, weights, swimming pools, tennis courts and so on. You may find more details in this booklets. 我们还有运动脚踏车，举重设备，游泳池，网球场等。您从这本小册子里会看到更多细

14、节。G : Thank you . Ill go swimming then. 谢谢。我去游泳好了。C : The swimming pool is on the 9th floor. 游泳池在9 楼。G : Do they sell swimming trunks ? 在游泳裤卖吗？C : Yes , you can find them at the shop nearby. 有的，有游泳池旁边的商店里就有。 The Entertaining Service娱乐部服务英语 常用词语For greeting and saying goodbye （ 问候与道别 ）Good evening, s

15、ir/madam. Welcome to Pharaohs Palace Night Club. 先生/女士晚上好。欢迎光临法鲁王宫夜总会。Please dont leave anything behind and thank you for your coming. 请带好您的随身物品，谢谢光临。 Watch your step and hope to see you again. 请慢走，欢迎下次光临。For serving guests （ 服务用语 ）Have you made a reservation, sir/madam? 请问先生/女士，你们有预定吗？May I know wh

16、o made a reservation for you, sir/madam? 请问先生/女士，是哪位帮你们预定的？This way please. Sir/Madam. 先生/女士，这边请。This is the reserved room, come in please. 这是你们预定的房间，里面请。This is the reserved seat, sit down please. 这是你们预定的卡座，请坐。Hot towel please. 请用热毛巾。Here is the ashtray, sir. 先生，烟盅在这边。Washroom is over there, and Il

17、l show you the way. 洗手间在那边，我带您去。Here is our drink list. Just tell me what you would like. 这是酒水牌。你们需要什么，我可以帮你点。May I repeat your order? It is . They will be ready in a minute. 你们点的酒水是。请稍等，马上就好。Here are the drinks you order. Please enjoy yourself. 这是你们点的酒水，请慢用。What can I do for you，Sir/madam? 先生/女士，请问

18、有什么吩咐？Just a moment please. Ill take care of it. 请稍等，我马上去帮您办理。Sorry to have kept you waiting. Here are the drinks you ordered.不好意思，让您久等了。这是您点的酒水（饮品）。Introduction（ 介绍用语 ）1、Our business hours are from 19:00 to 02:00. 我们的营业时间是19：0002：00。2、Our performance hours are from 22:00 to 00:30 midnights. 大厅的表演时间

19、是22：00-00：30。3、There is no minimum charge for seats at the bar. 大厅吧台不设最低消费。4、We have two kinds of seats with minimum charges, ￥218 is for a couch sitting six people, and ￥38 for each guest sitting at the small round table. 大厅有卡座和散台两种座位。卡座最低消费是218元/座，散台是38元/座。5、Room rental for a deluxe big KTV room i

20、s￥888 ; 豪华大房房费为888元/间；6、Room rental for a deluxe KTV room is￥680 ; 豪华房房费为680元/间；7、Room rental for a KTV room with balcony is￥580; 阳台房房费为580元/间；8、Room rental for a big KTV room is￥480 ; 大房房费为480元/间；9、Room rental for a middle-size KTV room is￥380 ; 中房房费为380元/间；10、Small KTV room is free of room charge

21、but with a minimum charge of ￥480 or ￥580 for food and beverage. 小房不收房费，但有480元或580元的最低消费。11、The Presidential KTV room is at ￥9,000 for room rental, plus a minimum charge of ￥2,000 for food and beverage. 总统房房费为9，000元，最低消费为2，000元。12、All prices are subject to 10% service charge.所有消费加收10%的服务费。13、We will

22、 offer complimentary fruit plate or snacks for consuming in the hall.在我们大厅消费有很多优惠，可赠送果盘、小食等。14、We will offer 20% discount on your KTV room rental and consumption of some hard liquors.在房间消费可享受8折房费优惠，以及部分酒水8折优惠。15、We are attendants for this KTV room and expect ￥200 cash for each one as service charge.

23、我们是这间KTV房的专房DJ服务员，我们每人将收取200元的现金服务费。16、Here are our daily snacks and tissues. This fruit plate and other snacks are free of charge, Please enjoy yourself. 这是我们的例牌小食、纸巾。这个果盘和小食是赠送的，请慢用。17、What do you think of our performance in the hall. Is it wonderful? 我们大厅的表演怎么样？精彩吗？18、Another glass of drink? 还要来一

24、杯吗？ For paying the bill（结账）1、How would you like to pay the bill? Go Dutch or pay together?请问您打算怎样买单？是分开买还是一起结账？2、Here is your bill sir/madam. Would you like to pay in cash, by credit card or else? 先生/女士，这是您的账单。请问您付现金、刷卡还是其他方式？3、Here is your credit card sir/madam. Please sign on the bill. 这是您的信用卡，请在单

25、据上签名。4、If youd like to put that on your hotel bill, could you write your room number and sign on the bill? 如果您想转房账，请在账单上写上房号及签名。5、Im sorry but your signature is different from the one at the Front Office. Would you please sign again? 对不起，您的签名与前台的不一致。请再签一次好吗？6、This is your change and invoice, sir/mad

26、am. 先生/女士，这是找回您的零钱和发票。Dialogue A G : Guest A : AttendantA : Good evening. Sir . Welcome to Welcome to Pharaohs Palace Night Club. The Security Service保安部服务英语 For greeting and saying goodbye （问候和道别）1、 Welcome to Jia Hua Grand Hotel. 欢迎光临嘉华大酒店。2、Good morning/afternoon/evening, sir/madam. 先生/女士，早上好/下午好

27、/晚上好。3、What can I do for you, sir/madam? 先生/女士，请问有什么需要帮助的吗？4、Just one second please. / Just a moment please. 请稍候。5、Sorry, I beg your pardon? 对不起，请您再说一遍好吗？6、Sorry to have kept you waiting/Sorry to keep you waiting. 对不起，让您久等了。7、Its my duty. 这是我应该做的。8、Have a safe trip home. 一路平安。 For serving guests（服务用

28、语）1、Please show your staff card, sir/madam. Thank you. 先生/女士，请出示您的工牌，谢谢。2、Please show your ID card and register. 请出示您的证件登记。3、For security, please show your ID card and relevant licenses. 为确保您的安全，请出示相关证件查验。4、Please show your luggage pass. 请您出示物品放行条（物品出闸单）。5、Im sorry but it is my duty. Could you pleas

29、e cooperate with us? Thank you.对不起，这是我的工作。请您配合。谢谢。6、Thank you for your cooperation. 谢谢您的合作。 For parking service（停车服务）1、Welcome to Regal Palace Hotel, sir/madam. This is your parking card. Please keep it.先生/女士，欢迎光临嘉华大酒店。这是您的停车卡。请妥善保管。2、Im sorry but you are not allowed to park here. Could you park on

30、the proper place? 不好意思，这里不能停车。请您停在车位上。3、Please lock the windows of your car and take care of your belongings. 请锁好车窗，保管好您的物品。4、Excuse me, could you please show your parking card? 对不起，请出示您的停车卡。5、Could you think over where you put your parking card, sir/madam? 先生/女士，请您仔细想一下，停车卡放在什么地方了？ Others（其他句子）1、Wo

31、uld you like to have a seat in the lobby? 请到大堂沙发休息好吗？2、Just a moment, Ill help you to get into contact. 请稍等，我马上帮您联系。3、Im sorry but the person you are looking for isnt in. Could you come another day?不好意思，您要找的人不在，请您改日再来好吗？4、For security, please lock the door of your room, sir/madam. 先生/女士，为了您的安全，请您锁好房

32、门。5、Please turn down the volume, sir/madam. 先生/女士，请您调低音量。6、Please go ahead/turn left/turn right. 请向前/向左/向右。7、 Please go ahead a little and then turn left/turn right. 请向前一点再左转/右转。The Foot Care Center Service沐足部服务英语 For greeting and saying goodbye （问候和道别）1、Good morning/afternoon/evening, sir/madam/pre

33、sident. Welcome to Foot Care Center. 先生/女士/老总，上午/下午/晚上好。欢迎光临沐足中心。2、Good evening, sir/madam. Nice to meet you. How are you? 先生/女士晚上好。见到您很高兴。你好吗？3、Happy New Year. / Merry Christmas. 新年快乐/圣诞快乐。4、Have a nice festival. 节日快乐。 5、Wishing you happiness and prosperity! 恭喜发财！6、Please dont leave anything behind

34、 and thank you for your coming. 请带好您的随身物品，谢谢光临。 7、Watch your step and hope to see you again. 请慢走，欢迎下次光临。8、Goodbye. 再见。9、See you tomorrow. 明天见。 Thanks and apology（道谢和致歉）1、Thank you. / Thank you very much. 谢谢。/ 非常感谢。2、Thank you for your kindness. 谢谢你的好意。3、You are welcome. / Its my pleasure. 不客气。/ 乐意效劳

35、。4、Im sorry. 对不起。5、Sorry for disturbing you. 对不起，打扰您了。6、Its my fault. 失礼了。7、It doesnt matter. 没关系。 For serving guests（服务用语）1、Excuse me, what can I do for you? / may I help you? 打扰您了，请问有什么可以帮您吗？2、How many people are you together? 请问几位？3、This way please. 这边请。4、Sit down please. / Take a seat please. 请坐

36、。5、Please take off your shoes. Here are the slippers. 请松脚，这里有拖鞋。6、Is there anything else I can do for you? 请问还有什么可以帮到你？7、Our free drinks are What would you like? 我们的免费饮品有请问您喝点什么？8、These are the drinks you order. Please enjoy them. 这是您点的饮品，请您慢用。9、Our shoes polishing service is free. Would you like to

37、 have? 我们有免费的擦鞋服务，请问您的鞋方便擦吗？ Others（其他句子）1、Could you assist us with 请您协助我们2、Is it all right? 您看这样好不好？3、Our hotels regulation is that 我们酒店的规定是这样的4、Yes. / All right. / I see. 是的。/ 好的。/ 我明白了。The Housekeeping Service客房部服务英语Part One: Useful SentencesGreeting and saying goodbye (问候和道别)1、Good morning/after

38、noon/evening, sir/madam. 先生/女士，早上/下午/晚上好。2、Have a nice day, sir/madam. 先生/女士，祝您有愉快的一天。3、Hope you enjoy your stay here. 祝您入住愉快。4、Have a nice trip. 祝您旅途愉快。5、Good night. 晚安。/ Good luck. 祝您好运。/ Congratulations! 祝贺您！6、Happy New Year/Merry Christmas/Happy Birthday! 新年/圣诞/生日快乐！ Not understanding (未听懂)1、Par

39、don me? 抱歉，您能再说一遍吗？ 2、I beg your pardon? 很抱歉，您能再说一遍吗？ 3、Im sorry, one moment please. Ill ask my supervisor to help.很抱歉，请稍等，我叫主管来帮助您，好吗？4、Sorry, I dont understand. But Ill ask our supervisor to help you. Just a moment please. 很抱歉，我听不懂。我叫领班来帮助您。请稍等。Asking for waiting (要求等待) 1、One moment please. / Just

40、 a moment please. 请稍等。2、Ill be back right away. 我马上回来。 3、Ill be back in 5 minutes. 我5分钟后回来。4、Ill bring the soap for you in 5 minutes. 我5 分钟后送香皂过来。5、It will be ready in about 5 minutes. 大约5分钟后准备好。6、It wont be more than 10 minutes. 不超过10分钟就好。7、We are just making up your room.，and it wont be long. 我们正在

41、清理您的房间，就快好了。 8、Your room is almost ready. 你的房间基本准备好了。 Apologizing (道歉)1、Im very sorry for the delay. 很抱歉，耽搁了。2、Sorry to have kept you waiting. 很抱歉让你久等了。3、Im sorry, sir/madam. Your room will not be ready till lunch. 先生/女士很抱歉，您的房间午饭后才能准备好。Thanks（道谢）1、Thank you./Thank you for your advice/information/he

42、lp.谢谢/谢谢你的建议/你提供信息/你的帮助。2、You are welcome./My pleasure. 不客气。/ 乐意效劳。Not sure (不确定)1、I will check and then let you know. 我查一下再告诉您。2、Let me check, and then tell you. 我查一下再告诉您。 3、Good question. Ill ask my supervisor to come here. 您提出的问题很好，我去叫领班来。Offering help（提供帮助） 1、The concierge can buy cigarettes for

43、 you. 礼宾部可以为你买烟。 2、The laundry can press clothes for you. 洗衣房可以为你烫衣服。 3、The Duty Manager can open the safe for you. 大堂副理可以为你开保险柜。 4、My supervisor can replenish your mini-bar. 我的领班可以为你补充小酒吧。5、What can I do for you?/May I help you? 我能为您效劳吗？6、Let me get that for you. 让我来拿。7、If there is anything else we

44、 can help just call the housekeeping at extension“5”.如果你有其它的需要可以通知客房中心，请拨内线5。8、If you need anything else please let us know. 如果你还有其他的需要请通知我们。9、Goodbye. We hope to see you again. 再见，希望能再次为您服务。10、May I have you name/room number? 请问您的姓名/房间号码？11、Its my duty. 这是我的职责。Showing directions (指引方位)1、Take the el

45、evator up (down) to the 2nd floor. 乘电梯上（下）到二楼。2、Please go ahead at the 1st corner. 请在第一个拐弯处一直往前走。3、This way, please. 这边请。 4、After you. 您先请。5、Going up (down), sir/madam? Which floor please? 先生/女士，您上楼（下楼）吗？到哪一层？6、Excuse me, where is the washroom? 请问洗手间在哪儿？7、Turn left/right. 向左/右转。8、Go straight ahead.

46、一直往前走。9、Please follow me, sir/madam. 先生/女士，请跟我来。10、Where is the caf? Its beside the lobby. 咖啡厅在哪儿？在大堂旁边。11、This way please. The elevator is over there. 这边请。电梯在那边。12、Excuse me, where can I have my documents copied? 请问在哪儿可以复印文件？13、You can go to the Business Center, which is on the 2nd floor. 您可以去二楼的商务

47、中心。Part Two: Situation English For Room Attendant1、RA: (Knocking at the door first) Housekeeping, may I come in? 我是服务员，可以进来吗？G: Sorry, Im busy right now. Can you come later? 抱歉，我现在正忙。你能等会儿来吗？ RA: Certainly. What time would be convenient for you? 好的，那何时方便呢？G: About 10:30 in the morning. 上午10:30 左右。 R

48、A: I will come over after 10:30。 好的，那我10:30 后再来。.2、RA: (Knocking at the door first) Housekeeping. May I come in and make up your room now?我是服务员，可以进来清洁房间吗？G: Could you wait a few minutes please? 请等会儿好吗？RA: Certainly. Madam. When would you like me to come over? 好的夫人。何时您方便我过来呢？G: In 15 minutes. 再过15分钟吧

49、。RA: Ill be back in 15 minutes. Can I take your laundry now or later? 15分钟后我再来。现在能收洗衣吗？或是等会儿。 G: Oh thank you. You can take it now. 哦,谢谢，现在可以收。 3、G: Excuse me, could you tell me what time it is now? 请问现在几点了？RA: Certainly, its 7:15 a.m. 早上7：15。G: Thank you. 谢谢。RA: You are welcome. ( Its my pleasure)

50、不用谢。 4、G: Where is room 1218? 请问1218房在哪？RA: This way please。这边请。Room 1218 is on your left (right). 1218房在你的左手边（右边）。 Room 1218 is the third one on the left. 1218房在左手边第三间。 5、G: Excuse me, could you bring me a bar of soap? 你能给我一块香皂吗？ RA: Certainly, Ill be back right away. 好的，马上送来。6、G: May I have some t

51、owels? 能给些毛巾吗？RA: Certainly, one moment please. I will be back right away. 当然可以。请稍等，马上送来。RA: Excuse me, here are the towels. 打扰一下，这是你要的毛巾. 7、RA: Housekeeping. May I come in to pick up your laundry? 我是服务员，可以进来收取衣物吗？G: Come in please. 请进。RA: Do you need dry cleaning or pressing? 您要干洗还是净烫？G: Dry cleani

52、ng please. 干洗。RA: Do you need express service? 您需要快洗服务吗？G: Yes, Id like it back as soon as possible. 需要。我需要衣物尽快返回。RA: It takes only 4 hours. 快洗衣物只需要4个小时。G: Fine, please do it. 好的。就快洗吧。RA: Your laundry will be back in 4 hours. 4个小时后您的衣物会被送回。Part Three: Situation English for Housekeeping Center Staff

53、Making up the room1、H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。房务中心。请问现在可以打扫您的房间吗？G: Ok, please. 好的，请吧。H: Thank you. I am sorry for disturbing you. / I am sorry to have disturbed you. 谢谢。很抱歉，打扰了。2、H: Good morning, sir/madam. This is Housekeeping.

54、 Can we make up your room for you now?先生/女士，早上好。房务中心。请问现在可以打扫您的房间吗？G: No, not now. Thanks. 现在不要。谢谢。H: When is the most convenient time for you? 您什么时间方便呢？G: Can you make it up when I am out? 我出去的时候打扫好吗？H: Certainly. Could you telephone us when you are out? Our number is 5.当然可以。您出去的时候打我们电话好吗？我们号码是5。G: Ok. I will. 好的。我会的。H: Thank you. Sorry for dis