Howtospotclean怎样清洁污迹

1、STANDARD OPERATING PROCEDURE标准操作程序HOW TO SPOT CLEAN怎样清洁污迹T ASK N UMBER :PA-0019任务号：D EPARTMENT:Housekeeping部门：客房部D ATE I SSUED :August 2005制定日期：2005年 8 月GI expect that carpets are clean and not worn. I don observing spotsafterlikebreakfast whichUESTEXPECTATION:are still there the next day. I expect

2、people who work in upscale hotels to be detail oriented.客人期望：我希望地毯干净完好 .我不希望在早餐是看见地毯上有污迹 ,而第二天它还没有被清除 .我希望高星级酒店的工作人员工作都非常细心 .T IME TO T RAIN :25 minutes培训时间：25 分钟Why is this task important for you and our guests?为什么这项工作对客人和我们都很重要?Answers:回答 :1.I understand the importance of spot cleaning.我明白清除污迹的重要性

3、 .2.I understand that it is not always necessary to clean the whole carpet我.明白地毯不是经常被整体清洗的.3.It is important for us to take good care of our material, as this shows our professionalism.良好的维护我们的物品代表了我们的专业.4.We can increase the GSTS score增.进客人的满意度 .WHAT/ STEPSHOW/ STANDARDSTRAINING QUESTIONS什么 / 步骤怎样

4、/ 标准培训问题1)PreparationPrepare all cleaning tools and chemicals that areWhy do I need to prepare all this items for spot准备required.cleaning?准备所有的清洁用具和清洁剂.为什么我需要准备这些用品?2)Daily maintenanceRemove spots from carpets immediately whenWhy does this need to be done immediately?日常维护finding a stain.为什么需要立即清除 ?当

5、发现有污迹的时候立即清除 .3)Type of stainsFood and beverage stains, e.g. coffee, juices, etc. can be What different spots do you know?污迹种类removed with carpet shampoo.你知道其它什么不同的污迹 ?食品和饮料污迹 ,例如咖啡 ,果汁 ,可以使用地毯清洁剂清除 .What is difficult about red wine? What should I doRed wine stain cannot be removed once it has beenw

6、hen red wine has stained upholstery?spilled on the carpet.红酒迹有什么不同的地方 ?当装饰品上有红酒迹红酒污迹 ,不能够一次性清除 .后我应该怎么办 ?Put SOLD on the spot when fresh (or other Hotelstandard cleaning agent)当污迹是新的时候 ,将 SOLD 清洁剂或者其它酒店How can I get read of oil spots?使用的清洁剂喷洒在污迹表面 .我如何清除油迹 ?Oil stain can be removed with TARGO or sol

7、vent (orWhat can I do with chewing gum?other Hotel standard cleaning agent)我如何清除口香糖 ?油迹 ,可以使用 TARGO 或者 solvent 清洁剂清除 (或Why do I need to press the cloth on the stain when者酒店使用的其它类型清洁剂 ).still wet?Chewing gum can be removed with Anti-gum orhardened with ice and then scraped off.口香糖可以使用口香糖清除剂清除,或者用冰将其硬

8、化后再清除 .当污迹是湿的时候,为什么我需要用干布按在上面 ?Press a dry cleaning cloth over the stain if it is still wet,to absorb as much of the stain as possible.如果污迹还是湿的,用一张干净的干布按在污迹上,让干布尽量吸取污迹.WHAT/ STEPSHOW/ STANDARDSTRAINING QUESTIONS什么/步骤怎样/标准4) Removing stainsSpray carpet shampoo or TARGO on the stain.清除污迹在污迹上喷洒地毯清洁剂或者T

9、ARGO.Agitate the stain with a hand brush. Brushing lightly, becareful not to spread the soil to a larger area.用刷子轻刷污迹,注意不要让污迹范围扩大With a clean damp cloth, absorb the soil from thecarpet by pressing the damp cloth onto the stain, fromthe outer edge of the stain inwards.用一张干净的湿布按在污迹上,由外向内的吸取污迹 .When th

10、at part of the cleaning cloth is dirty, turn toanother clean part and repeat the process until the staindisappears.当布脏后 ,更换一面 ,重复以上步骤.5) StoreClean and dry equipment and tools and store themneatly in the appropriate places.存放清洗并晒干用具,并放回指定位置.Clean the scrubbing brush and hang it up to dry.清洗刷子 ,并将其挂起

11、来晒干.Clean and put the signage away properly.清洁标示牌 ,并存放 .培训问题Why do I need a damp cloth?Why do I need to turn the cloth?Why do I need to store items and equipment neatly?为什么我需要使用湿布?Does the brush need to hang?为什么我需要更换一面?6) Report defectsReport maintenance problems found while cleaningimmediately.Why

12、do I have to report immediately?为什么我需要立即报告?问题报告清洁期间有任何问题立即报告 .Summary questions问题概述 :1.What is important to know about stains? 为什么需要熟悉污迹类型?2.What different types of stains exist? 污迹有哪些类型 ?3.Where might I find“ spot 我”在stains?什么地方可以发现污迹 ?4.Is it important to use the right chemical? 使用正确的清洁剂重要吗?5.How do I spot clean red wine stains? 我如何清除红酒污迹?6.How do I need to store the equipment? 我如何存放清洁用具?7.Do I need to