Howtoshampooacarpet怎样清洁地毯

1、STANDARDOPERATINGPROCEDURE标准操作程序HOW TO SHAMPOO A CARPET怎样清洁地毯T ASK N UMBER :PA-0001任务号 :D EPARTMENT:部门 :D ATE I SSUED :制定日期 :GUESTEXPECTATION:客人期望 :T IME TO T RAIN :培训时间 :Housekeeping客房部August 20052005年 8 月I expect that carpets are clean and regularly shampooed. Carpets are a breeding ground for dus

2、t mites and other small inspects. Some sections of carpets are also subject to high traffic and wear faster. I expect regular shampooing to protect and uphold the quality of carpets.我希望酒店使用清洁剂清洗地毯,使其干净。地毯容易沾染灰尘及其它小的垃圾物，有些地方的地毯使用相当频繁，所以我希望酒店有计划的使用清洁剂清洗地毯 ,这样能保护并维持地毯的质量25 minutes25 分钟Why is this task

3、important for you and our guests?为什么这项工作对客人和我们都很重要？Answers:回答 :1.I can increase the GSTS score可.以增进客人的满意度.2. It shows my professionalism. 展示我们的专业3.I understand that cleanliness is important for the image of our hotel. 地毯的清洁对酒店的形象很重要.WHAT/STEPSHOW/ STANDARDSTRAINING QUESTIONS什么 / 步骤如何做 / 标准培训问题1) Pre

4、paration准备WHAT/STEPSHOW/ STANDARDSTRAINING QUESTIONS什么 / 步骤如何做 / 标准培训问题Check the machine and ensure all accessories areWhy do I need to check the machine functionprepared.First?检查机器并确认所有的用品都已准备好为什么我首先要检查机器的性能？Get carpet shampoo, signage, a pail and some cleaningcloths.准备清洁剂、标示牌、桶和清洁布2) Remove furnit

5、ureRemove as much furniture as possible and vacuum the移动家具carpet.尽可能的把家具移开，使地毯空置。3) Dilute ChemicalDilute carpet shampoo with hot water in a pail, follow稀释清洁剂dilution rate.在桶里用热水稀释清洁剂，参考稀释标准。4) Shampoo the carpetPrepare the carpet extractor and accessories.清洗地毯准备地毯清洗机和其它用品。Put shampoo solution into

6、the solution tank. Turn onthe three buttons, brush, shampoo jet and vacuum.将清洁剂放入水箱内。打开刷子、水箱喷洒和抽吸三个按钮打开Pull the carpet extractor in a straight line over a lengthof one and half meters.将机器在范围在1.5 米的直线上运行。Turn off the shampoo jet and run the machine over thesame area twice to vacuum the shampoo.关掉水箱喷洒

7、，将机器在相同的地方运行两次，使清洁剂均匀洒在地毯上。Do not pull the machine too fast; ensure regular speed.注意机器不要运行过快，速度要均匀。When first row is completed, move the machine tocover the next row ensuring you overlap the first row.第一次运行完后，注意第二次运行要完全覆盖第一次运行的范围。STOP USING THE MACHINE IF ANY SMELLOR BURN ACCURES!如果有任何异味请立即关闭机器。5) C

8、ompletionWhen shampooing is completed, use damp cloth and结束clean all the wooden skirting.清洁结束后用湿布清洁木制地脚线。6) Clean and store equipmentClear the solution tank and clean accessories before清洁和存放用具returning them to the store.Why do I need to remove furniture?为什么我要移开家具？Why do I need to dilute the shampoo

9、with hot water?为什么我要用热水稀释清洁剂？Why do I need to turn on three button?为什么我要打开三个按钮？Why do I need to keep this technique?为什么要按照这项技术执行？Why do I have to shampoo, and vacuum twice? 为什么要使用清洁剂，并真空两次？Why can I not speed up the process?为什么运行不能过快？Why do I need to keep this system?为什么我要按照标准执行？Why do I need to cle

10、an the wooden skirting with a clean cloth?为什么要用布清洁木制地脚线？Why do I need to clear the tank when I am using the cleaner again?WHAT/STEPS什么/步骤7) Report defects报告Summary questions:问题概述：HOW/ STANDARDS如何做 / 标准在存放之前清洁水箱和其它用具。Clean and dry the pail and signage and place them in the store in an orderly manner.

11、清洁桶和标示牌，并按序放入仓库。Tips: Do not shampoo the carpet too often as it will shorten the lifespan of the carpet.提示：过于频繁地清洁地毯会缩短地毯的使用寿命。Do spot cleaning when necessary.必要时做地毯去污To report immediately of any maintenance problem is found while cleaning.在清洁期间有任何问题需要立即报告。TRAINING QUESTIONS培训问题当重新使用机器时时应清洁水箱Why do

12、I have to place these items in a orderly manner?为什么需要将设备按照标准存放Why do I shorten the lifespan?为什么会造成减短地毯的使用寿命？Why is spot cleaning better?为什么要按序存放用品？Why do I have to report immediately?为什么我要立即报告？1.What is important during the preparation process? 在准备期间重要之处是什么?2.Can I clean around furniture? 我能围绕家具清洁地毯吗 ?3.Why do I need to dilute the chemical with hot water? 为什么我要用热水清洁地毯?4.What do I have to do before really completing the task? 在完成之前我必须做什么?5.What is important before cleaning and storing t