MarkingGuestLaundry为客衣打码

1、STANDARD OPERATING PROCEDURE标准操作程序MARKING GUEST LAUNDRY为客衣做打码T ASK N UMBER :LA-0002任务号 :D EPARTMENT:Housekeeping部门 :客房部D ATE I SSUED :August 2005制定日期 :2005年 8 月GI expect my laundry items to be returned. I lose confidence in the hotel if I receive anotherUESTEXPECTATION:guest s laundry or my items go

2、 missing.客人期望 :我期望我的衣物能原物回归 ,如果我收到其他衣物或我的衣物被遗失,我将会对酒店感到非常的失望 .T IME TO T RAIN :25 minutes培训时间 :25 分钟Why is this task important for you and our guests?为什么这对你和客人都如此重要?Answers:回答：1.I understand the importance of marking Guest Laundry.我了解在客衣上做记号的重要性.2. It is my responsibility to ensure that guests are c

3、onfident in our abilities and can rely on our service我.的责任是确保客人对我们的能力有信心并且依赖我们的服务 .3.I can save money for the hotel to ensure no items are lost or forgotten.本着为酒店节约经费,我确保没有一件衣物遗失或被遗忘.4.This shows our professionalism.这体现了我们的专业能力 .5.This can increase our GSTS这.可以提高我们对客的服务质量.WHAT/ STEPSHOW/ STANDARDSTR

4、AINING QUESTIONS什么/步骤如何做 / 标准培训问题WHAT/ STEPSHOW/ STANDARDS什么/步骤如何做 / 标准1) SortingUnderstand each line of the laundry list.分类理解洗衣清单的每一条 .Make sure each item is marked on the correct place onthe garment.确保衣物记号标在了正确的位置上Do not use the collar of a shirt or blouse to mark.不要在衬衣或宽松的上衣领上打记号.2) CheckFabrics

5、woven in silk, nylon, rayon, 100% polyester, or检查high-combed wool, should not be sealed directly.丝制品 ,尼龙制品 ,人造丝 ,100%聚脂 , 或羊毛制品衣物不应该直接的密封 .Use a thermo seal flag to prevent damaging the fabrics.用手写码条打以免损坏织物 .3) MarkingGarments put into washing should be seal-marked,做标记garments put into dry-cleaning

6、should be paper-marked.衣物在送洗时应有密封记号,被送干洗时应有适当的记号 .Make a special mark for:特殊记号-Express service快洗服务-Pressing only service净熨服务-Starching,(light, medium, heavy)有淀粉沉积物的衣物(轻微的 ,中型的 ,严重的 )-No pressing不需熨烫服务-Any other specific instruction 任何其他的特殊说明TRAINING QUESTIONS培训问题Why do I need to understand each line

7、 on the list?为什么我需要理解清单上的每一项?Where can I mark?我该在什么地方做记号?Why is this check so important?为什么这个检查如此重要?What is the difference between the different services?不同的服务有什么不同之处?4) DistributionTo send marked laundry to dry-cleaning or washingDo I have to take special care when distributing?area, pressing only

8、service to pressing area.在送洗洗衣时 ,我是否需要特别的注意?送洗洗衣5) Laundry List Hand-Over洗衣清单移交送打好标记的衣物去干洗或洗涤处:净熨衣物送去熨烫地点 .The marked laundry should be returned back to theWhat happens if I have a mix up there?guest service properly for further reference check.如果衣物混合在一起会发生什么事情?打好标记的洗衣单应被送回客衣组,以便深入检查.Summary questions:问题概况 :1.What is important about marking laundry?打标记洗衣最重要的是什么?2.What happens if the Laundry is wrongly marked?如果洗衣标记打错了将会怎样?3.Why do I have to take care when distributing?为什么在送洗洗衣时应该特别注意?4.What different services can be marked?不同的服务有哪些不同的标记?5.How do I mark and where do I mark