过程关系图及KPI考核指标

1、精选优质文档-倾情为你奉上信 息 流顾客沟通：营销活动合同评审采购过程：物料采购供方控制产品策划过程：项目管理、质量计划、过程的设计和开发、开发变更产品标识和可追溯性、顾客财产、产品防护交付：销售过程、服务过程机加工 (特种工艺) 检验 包装 入库生产计划、作业准备验证、过程控制制 造 过 程产品监视和测量、不合格品控制(棒)坯料压蜡模 制壳 浇铸 切割物 流产品实现过程企业战略质量方针质量目标组织机构职责权限管理评审项目监控价格审批产品安全性目标制定/监控 管理职责 产品管理管理过程顾 客 满 意顾 客 需 求顾客反馈文件控制记录控制设备的管理工装管理设施的管理监视和测量装置管理人力资源信息

2、管理应急计划顾客满意度的测量和监视过程监视和测量数据的分析和使用统计技术内部质量体系审核持续改进纠正措施预防措施文件管理 资源管理 内部沟通 顾客满意度 数据分析 内部审核 质量改进支持性过程第四章 过程定位图（汇总） 注：Site1主要过程：主要包括管理过程（战略方针、管理评审等）；铸造产品实现过程、特殊工艺过程（热处理、NDT、材料实验室）等产品实现过程和人力资源、设备资源等支持性过程；Site2主要过程：主要包括顾客相关过程、产品策划过程、采购过程、机加工产品实现过程、检验包装等产品实现过程和设备资源管理等支持性过程；Site3主要过程：主要包括化学处理产品实现过程（特殊工艺）和设备资源

3、、人力资源等支持性过程。专心-专注-专业第四章 过程定位图（Site1） 第四章 过程定位图（Site2） 第四章 过程定位图第五章 质量体系过程目标监视和测量表 (一) ter Process子过程Sub-process小过程Minor Process输入Input输出Output责任部门Responsible Department监视和测量目标Monitor and measuring target频次Frequency参考文件Reference负责部门Responsible配合部门Supporting管理过程 management process目标制定和监视Target establi

4、shment and monitor战略计划、质量目标的制定、监控、实施和评价Establishment, monitor, implementation and evaluation for strategic plan and quality target市场预测、董事会要求、同行竞争对手分析、公司级数据、中长期规划Marketing foresee, BOD requirement, competitors analysis, company-level data and medium-and-long-term planning企业战略计划、运营结果分析Enterprise strat

5、egy plan, operational output analysis总经理General Manager各部门Related departments管理职责Management responsibility管理评审Management review质量目标完成情况、新产品、质量情况报告、市场情况、业务计划Quality target completion status, new product, quality performance reporting, marking status, operational plan管理评审报告、改进和提高措施Management review re

6、port, improving and enhancing actions管理者代表Management Representative各部门Related departments资源管理Resources supply人力资源Human resources人力资源计划Human resources plan人力资源配置Human resources allocation人力资源部HR Dept设备资源Equipment resources技改计划Technical improvement plan修理计划Repair plan计划审批Plan approval设备部Equipment Depa

7、rtment相关部门Related departments产品管理Product management 航空零件客服部Aerospace Commodity Unit产品目录定期更新Update product catalyst periodically第五章 质量体系过程目标监视和测量表 (2) 程Master Process子过程Sub-process小过程Minor Process输入Input输出Output责任部门Responsible Department监视和测量目标Monitor and measuring target频次Frequency参考文件Reference负责部门R

8、esponsible配合部门Supporting产品实现过程Product realization process顾客沟通Customer communication营销活动Marketing初始材料清单、产品技术可行性分析、成本分析Original material list, product technical feasibility analysis, cost analysis立项表Project approval list产品部Product Department相关部门Related departments合同评审Contract review常规合同、特殊合同评审申请、发货审批表

9、Regular contract, special contract review request, shipping request执行表Implementation list客服部Business Department相关部门Related departments产品策划过程Product planning process项目管理、质量计划、产品和过程（或FAI）批准、开发变更Project management, quality planning, product and process (or FAI) approval, development change项目流程计划、立项申请书、

10、工作令Project process flow plan, project request, work directions项目阶段评审表、项目按时完成统计表Project stage review list, project on-time completion list产品部Product Department相关部门Related departments样品交货计划执行率Performance of sample on-time delivery工装/工艺开发计划执行率Performance of tooling/process development plan每季度Quarterly每

11、月Monthly项目流程计划、顾客要货通知单或订单、顾客评审通知、顾客代表通知Project process flow plan, customer shipping notice or order, customer review notice, customer representative notice顾客试验报告、顾客通知、顾客评审报告Customer inspection report, customer notice, customer review report产品部Product Department相关部门Related departments第五章 质量体系过程目标监视和测

12、量表 (3) 主过程Master Process子过程Sub-process小过程Minor Process输入Input输出Output责任部门Responsible Department监视和测量目标Monitor and measuring target频次Frequency参考文件Reference负责部门Responsible配合部门Supporting产品实现过程Product realization process采购过程Purchasing process物料采购Material purchasing图纸、标准、顾客特殊要求、体系要求、过程要求、价格通知单、样品认可要求、即时供

13、货要求Print, spec, customer special requirement, system requirement, process requirement, price notice, sample approval requirement, on-time delivery requirement采购主合同、技术协议、质量协议、采购产品（材料）清单、样品认可报告Contract, technical agreement, quality agreement, purchase list, sample approval report采购部门Purchasing Dept产品部

14、Product Department质控部QC Department工程技术部Engineering Dept采购产品清单、采购/外协件要货通知单、采购物料（零件）要货计划、包装用品采购计划Purchase product list, purchased/ subcontracted part delivery notice, purchase material (part) delivery plan, packaging material purchase plan交付能力评价Delivery ability evaluation采购部门Purchasing Dept产品部Product

15、Department质控部QC Department物料部Material Department工程技术部Engineering Dept生产分厂Manufacturing Workshop采购及时率=按时按量到货批数/计划到货批数On-time purchasing= on-time and correct quantity delivery / planned delivery采购合格率=合格批数/到货批数Qualifying purchasing = qualifying lot / delivered lot每月Monthly供方控制Supplier control产品符合性记录、供方

16、审核、供方交付记录Product compliance record, supplier audit, supplier delivery record供方绩效分析、供方交付监控表、供方评审检查表Supplier performance analysis, supplier delivery monitor list, supplier audit checklist采购部门Purchasing Dept质控部Quality Control Department工程技术部Engineering Department分厂Manufacturing Workshop第五章 质量体系过程目标监视和测

17、量表 (4) 主过程Master Process子过程Sub-process小过程Minor Process输入Input输出Output责任部门Responsible Department监视和测量目标Monitor and measuring target频次Frequency参考文件Reference负责部门Responsible配合部门Supporting产品实现过程Product realization process制造过程Manufacturing process生产计划Manufacturing plan返工/返修单、业务联系单、发货计划、滚动要货计划Rework/ repai

18、r order, operation contact order, shipping plan, rollover delivery plan应急情况通知单、生产联系单、生产作业计划、采购作业计划Emergency notice, production contact order, production plan, purchase plan生产分厂Manufacturing Workshop采购部门Purchasing Center物料部Material Department生产计划执行率=实际完成数/计划完成数Production planning execution= actual fi

19、nished parts / planned finished parts每月Monthly过程控制Process control控制计划Control plan过程能力测定Process capability measurement生产分厂Manufacturing Workshop工程/质控Engineering/ QC产品质量控制过程Product quality control process不合格品控制Nonconformance control不合格品评审单Nonconformance review list返工返修、报废、让步、优先减少计划Rework, repair, scra

20、p, conditional, priority elimination plan质控部Quality Control Department相关部门Related departments产品监视和测量Product monitor and measurement控制计划、检验规程Control plan, inspection procedure现场质量记录、不合格品处理单/报废单、试验报告、纠正措施单On-site quality record, nonconformance disposition order/ scrap order, test report, corrective ac

21、tions list质控部Quality Control Department相关部门Related departments产品合格率率或废品率（适用时）Product compliance rate/ scrap rate (when applicable)每月Monthly物流过程Logistics process顾客财产Customer property顾客图纸、标准Customer print and spec顾客财产协议、鉴定资料、顾客财产台帐、日常检查完好情况Customer property agreement, appraisal data, customer property

22、 standing book, regular check condition documentary客服部Business Department产品部Product Department技术相关部门Related departments顾客工装/刀具/模具Customer tooling, tool and pattern相关部门Related departments第五章 质量体系过程目标监视和测量表 (5) 主过程Master Process子过程Sub-process小过程Minor Process输入Input输出Output责任部门Responsible Department监视和

23、测量目标Monitor and measuring target频次Frequency参考文件Reference负责部门Responsible配合部门Supporting产品实现过程Product realization process物流过程Logistics process顾客财产Customer property顾客原材料或毛坯Customer material or blank parts物料部Logistics Department相关部门Related departments顾客样品和用于设计/生产信息Customer sample and data for design and

24、production相关部门Related departments产品防护Product protection仓库管理制度Warehouse management system定期库检记录Periodical inventory check record物料部Material Department相关部门Related departments库存物资三相符率Three Compliance Rate for stock material每月Monthly运输委托单Shipment collection order运输协议Shipping agreement客服部Business Departm

25、ent相关部门Related departments产品实现过程Product realization process交付过程Delivery process需求计划Demand plan入库单Warehouse receiving list销售滚动要货Sales rollover delivery list经济责任制表Economic responsibility sheet客服部Business Department物料部Logistics Department相关部门Related departments销售管理Sales management适时发货计划、发货计划Real time s

26、hipping plan, shipping plan适时供货遵守表、交付回单Real time supply compliance sheet, delivery acknowledgement note客服部Business Department物料部Logistics Department相关部门Related departments交货计划执行率（对外）Delivery performance (external)成品入库执行率（对内）Finished parts warehousing performance (internal)每月Monthly服务过程Service proces

27、s服务信息反馈Service data feedback纠正措施单、8D方法Corrective actions list, 8D method客服部Business Department质控部QControl Department工程技术部Engineering Depart相关部门Related departments出厂产品PPM、顾客投诉次数Delivered product PPM, customer complaint frequency每月Monthly第五章 质量体系过程目标监视和测量表 (6) 过程Master Process子过程Sub-process小过程Minor Pr

28、ocess输入Input输出Output责任部门Responsible Department监视和测量目标Monitor and measuring target频次Frequency参考文件Reference负责部门Responsible配合部门Supporting支持性过程Supporting process文件管理Documentation management文件控制Documentary control文件检查登记表Documentary check list受控文件目录Controlled document index持续改进部CD Department产品部Product Dep

29、artment工程技术部Engineering Departmen质控部QC Dept相关部门Related departments记录控制Record control质量记录清单Quality record list检查记录Check record持续改进部CD Department产品部Product Department工程技术部Engineering Department质控部QC Dept相关部门Related departments支持性过程Supporting process资源管理Resources management设备管理Equipment management设备运行班

30、制、非计划停机时间Equipment running shift, exceptional shut down time设备维护计划Equipment maintenance plan设备部Equipment Department相关部门Related departments设备维护计划完成率Equipment maintenance performance故障停机率Exceptional shut down frequency每月Monthly工装管理Tooling management工装设计任务书、设计方案、图纸Tooling design assignment, design sche

31、me, print评审检查表、工装/模夹具制造、工装模具验证单Review checklist, tooling/ fixture manufacturing, tooling/ pattern verification list产品部Product Department工程技术部Engineering Department相关部门Related departments工装维护计划执行率Tooling maintenance performance设施管理Facility management设施危险性评价标准Facility risk evaluation criterion部门自评结果、安

32、全性评价Self-evaluation results, risk evaluation设备部Equipment Department使用部门Utilization departments第五章 质量体系过程目标监视和测量表 (7) 主过程Master Process子过程Sub-process小过程Minor Process输入Input输出Output责任部门Responsible Department监视和测量目标Monitor and measuring target频次Frequency参考文件Reference负责部门Responsible配合部门Supporting支持性过程Su

33、pporting process资源管理Resources management监视和测量装置管理Management of monitor and measurement instrument新产品量具配置计划、专用量具/检具技术要求、技术文件通知Gage allocation plan for new product, special gage technical requirement, technical document notice周期计划、检定记录、标识质控部Quality Control Department相关部门Related departments人力资源管理Human

34、resources management岗位任职标准、培训计划Position qualification criterion, training plan培训记录、培训有效性评价人力资源部Human Resources Dept相关部门Related departments培训计划完成率Training plan completion performance培训有效率Training effect每月Monthly每季度Quarterly内部沟通Internal communication信息管理Data management内外部信息Internal and external data展示

35、栏总经理General Manager各部门Related departments应急计划Emergency plan各职能部门紧急报告Emergency plan for each functional department效果验证记录总经理General Manager各部门Related departments顾客满意度Customer satisfaction顾客满意度Customer satisfaction顾客满意度调查表Customer satisfaction survey顾客满意程度分析报告客服部Business Department相关部门Related departmen

36、ts外部顾客满意度External customer satisfaction每半年Semi- annually第五章 质量体系过程目标监视和测量表 (8) 主过程Master Process子过程Sub-process小过程Minor Process输入Input输出Output责任部门Responsible Department监视和测量目标Monitor and measuring target频次Frequency参考文件Reference负责部门Responsible配合部门Supporting支持性过程Supporting process数据分析Data analysis过程监视和测量Process monitor and measurement控制计划、过程能力研究计划、过程指导书Control plan, process capability research plan, process instruction过程监视和测量结果、纠正和预防措施计划Process monitor and measurement results, corrective and preventive actio