高中英语选修8北师大版课件：Unit+23-Conflict+23单元写作指导

1、单元写作指导如何写投诉信如何写投诉信写作指导在生活中,人们经常会遇到一些令人伤脑筋的事情,比如消费者的利益受损,正常生活和工作受到干扰等,此时写封投诉信不失为一个解决问题的办法。投诉信是向对方说明自己所受的不礼貌待遇或者对对方的不符合条例之举而表达自己的想法的一种信件。在写作的时候要注意用词简洁、达意。投诉信通常包括以下几个方面:说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过,切记不要夸大其词;指出问题引起的后果;提出批评及处理的意见或敦促对方采取措施,或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律:第一段:表明来信所要投诉的问题,尽可能做到客观礼貌,给读信人留

2、下好印象。应该记住读信人不一定就是错误的责任人,但他对事情的最终圆满解决起着非常重要的作用。第二段:写明投诉的原因、问题产生的经过及产生的后果。第三段:提出解决方案,不需展开。这一段应体现书信的礼貌原则,还要注意做到公平、公正。常用句型1.段首常用语:(1)I am writing to make a complaint about.(2)I am most reluctant to complain,but.(3)One annoying aspect of your service is.(4)I have been pleased with your services for years

3、,but now I feel very disappointed.(5)I would like to draw your attention to the problem/fault.(6)I am writing to inform you that I find.unsatisfactory.(7)I wish to express my dissatisfaction/disappointment about.2.段尾常用语:(1)It would be highly appreciated if you could.(2)I believe you will take my com

4、plaints seriously and.(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly.(6)I would appreciate it very much if you could.写作模板模板一Dear ,I am (自我介绍).I feel bad to trouble you but I a

5、m afraid that I have to make a complaint about (抱怨的事情).The reason for my dissatisfaction is (总体介绍).In the first place,(抱怨的第一个方面).In addition,(抱怨的第二个方面).Under these circumstances,I find it (感觉)to (抱怨的方面带来的后果).I appreciate it very much if you could (提出建议和请求),preferably (进一步的要求),and I would like to hav

6、e this matter settled by (设定解决事情的最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,(署名)模板二Dear (称呼),Im writing to (写信的目的).Though you sent it to me in time,there was something wrong with (简短叙述此次写信的缘由).In your advertisement,you claimed that (广告中的承诺).How

7、ever,what I have received was (产品与广告的不相符之处).Whats worse,(其他的抱怨理由).Here Id like you to (表明自己对事情处理要达到的愿望).Ill write to (表明自己的做法) unless I (表明自己的态度).Looking forward to hearing from you.Sincerely yours,(署名)针对训练网上购物已成为年轻人的时尚。假定你是李华,上个月,你通过某网站购买了一款“Canon Digital 97SR”相机,使用时发现该商品存在一些质量问题。请给经销处王先生写一封投诉信,反映情

8、况,要求其更换相机或做退款处理。要点:1.款式和价格与广告内容有出入;2.图像不清,自动调光系统不灵敏;3.充电器插头与常见的插座不匹配。参考词汇:plug 插头;socket插座参考范文A Letter of ComplaintDear Mr Wang,I am writing to you about Canon Digital 97SR which I bought through the Internet last month.Though you sent it to me in time,there was something wrong with the camera.In yo

9、ur advertisement,you claimed that the camera was of good quality in fashion,besides,it was much cheaper than some other types in the market.However,what I have received has some differences with the one the advertisement showed to me.It cant work well in the darkness or indoors,and even its pictures

10、 arent quite clear.Whats worse,the unique battery charger plug cant match common electric sockets,so it bored me very much.I have ever phoned your company,but without any result.Here I would like you to refund my money or exchange the camera for another one for me.I will write to the Consumer Association unless I can receive a satisfactory reply.Looking forward to hearing from you.Yours,Li Hua1、书籍是朋友,虽然没有热情,但是非常忠实。2022年3月30日星期三2022-3-302022-3-302022-3-302、科学的灵感，决不是坐等可以等来的。如果说，科学上的发现有什么偶然的机遇的话，那么这种偶然的机遇只能给那些学有素养的人，给那些善于独立思考的人，给那些具有锲而不舍的人。2022年3月2022-3-302022-3-302022-3-303/30/20223