旅游英语bookUnit_

1、Unit 2Flight Service &ImmigrationWarming-upReading AListeningSpeaking4123Reading B5Writing6Project7Vocabulary and Structure8Self-evaluation9Warming-upTask 1Task 2Warming-up1. Scandinavian Airlines 2. Air Canada3. Russian International Airlines 4. Delta Air Lines5. Dragon Air6. Germany Lufthansa

2、Airlines7. Thai Airways International 8. Emirates Airlines Task 1a. 阿联酋航空公司b. 北欧航空公司c. 德意志汉莎航空公司d. 加拿大航空公司e. 美国达美航空公司f. 俄罗斯国际航空公司g. 泰国国际航空公司h. 港龙航空公司Match the airline companies with their Chinese names.Match the airline companies with their Chinese names.bdfehcgaWarming-up1. Frankfurt Airport2. Chan

3、gi Airport3. Kuala Lumpur International Airport 4. Kennedy Airport5. Heathrow Airport6. Narita International Airport7. Charles de Gaulle International Airport 8. Bangkok International Suvarnabhumi AirportTask 1a. Malaysiab. Britainc. Germanyd. Francee. Japanf. Singaporeg. Thailandh. AmericaMatch the

4、 international airports with their countriesMatch the international airports with their countriescfahbedgReading ATextTask 1Task 2Task 3Task 4Background InformationReading ABackground InformationDuty-free shopDuty-free shopDuty free shops Duty free shops are retail outlets that are exempt from the p

5、ayment of certain local or national taxes and duties, on the requirement that the goods will be sold to travelers who will take them out of the country.Task 1Discuss in group. What do you think should be the Discuss in group. What do you think should be the most important elements for an internation

6、al airport? most important elements for an international airport? Reading AA New Experience at Frankfurt Airport Whether you are departing from or arriving at Frankfurt Airport, you may like to take advantage of the convenient and special services that are available here: transportation, passenger a

7、ssistance, shopping, and relaxation. Transportation Not only is Frankfurt Airport one of the biggest airports in Germany and the second biggest in Europe with over 100 airlines operating, it has excellent and convenient transportation links into the city and beyond. Comfortable trains whisk passenge

8、rs to and from the airport. Many trains have direct links to local destinations and regional and long-distance train routes can be conveniently reached by changing trains at the main railway station in Frankfurt.Reading A Passenger Assistance The passenger service at Frankfurt Airport puts “Guests f

9、irst. The services available for disabled passengers and those with limited mobility are of particular note. Such passengers can reserve a personal porter or escort service, to help them to their destinations comfortably and via the shortest route. Special parking bays for disabled people are availa

10、ble in the car park. Shopping Shopping at Frankfurt Airport is a special experienceensured by the wide variety, stylish atmosphere and international flair of the many shops in both terminals, before and behind the security checkpoints. Duty Free shops offer travelers many opportunities to snap up re

11、al bargains. An official price survey revealed that customers pay less than the best prices offered at other German retail outlets for more than 90 percent of all products sold in the Duty Free shops at the airport.Reading A Relaxation People will have plenty to choose from if they want to relax whi

12、lst waiting for their flight to board. They can be revitalized with a massage, visit a hair salon, or go on a tour of the airport. For those who prefer reading or using their computers, there is a well-designed waiting and rest area with comfortable furniture.Reading A法兰克福机场新体验法兰克福机场新体验 无论你是从法兰克福机场登

13、机出发还是乘机抵达此地，你都应该会喜欢享用这里既便利又有特色的服务，包括交通服务、旅客协助、购物及休闲设施。交通服务 法兰克福机场是德国最大的机场之一，也是欧洲第二大机场，运营逾百条航线。不仅如此，它还拥有完备、便利的交通线，通往市内及其周边地区。舒适的火车快速来往于机场，接送旅客。多趟火车直达各本市车站，人们在法兰克福主火车站可以方便地转车至各城镇区间车及长途火车线。Reading A旅客协助 法兰克福机场的旅客服务秉承“顾客至上”的信条，为残疾旅客和那些行动不便的旅客提供的服务尤其值得一提。这些旅客可以预约行李搬运人员及个人陪同服务，帮助他们通过最快捷的途径顺利抵达目的地。在停车场也设有专

14、为残障人士配备的停车区域。购物 航站楼众多商家多样化的货品选择、时尚的装修风格及其国际化风范给在法兰克福机场购物的游客带来独特的体验。无论在安检之前还是之后都是如此。免税店为旅客提供了购买便宜货的好机会。官方的价格调查显示，与德国其他零售渠道的最低价相比，90%多的商品都能够在该机场免税店以更加便宜的价格购买到。 Reading A休闲 候机过程中人们如果想找个地方放松一下，可以有多种选择。他们可以做个按摩恢复一下精力，到美发沙龙做个新发型，或者来一个机场游。对于那些想读书或者用电脑的人们，机场里有设计合理的休息等候区，里面配有舒适的设备。Reading AAssistance n.援助；帮助

15、e.g. 1.We are ready to render them economic assistance .2.You can not rely on his assistance .AssistanceAssistancen. :the activity of contributing to the fulfillment of a need or furtherance of an effort or purpose; a resource Reading Asnap up :把 . 抢到手； 争购E.g. 1.When there is a shortage, people will

16、 snap up goods.2.The cheapest articles at the sale were quickly snapped up. snapsnap upupv. :get hold of or seize quickly and easilyReading An.:an agreement between parties (usually arrived at after discussion) fixing obligations of each;Verb: negotiate the terms of an exchangeBargain ; n.交易；便宜货；契约

17、v.讨价还价；议价；(谈价钱后)卖E.g. 1.He made a satisfactory bargain with them. 2. He bargained with them for the property. BargainBargainReading ATask 21. passenger assistance _2. transportation _3. direct link _4. Guests first _5. parking bay _6. disabled people _7. Duty Free Shop _8. retail outlet _Translate t

18、he following expressions into Chinese meanings.Translate the following expressions into Chinese meanings.Reading A旅客协助交通直达顾客第一停车处残障人士免税店零售渠道( )1. Frankfurt Airport is the largest airport in Europe. ( )2. All passengers can reserve a personal porter or escort service if they want. ( )3. Disabled peop

19、le can use special parking bays in the car park. ( )4. Most goods sold at Duty Free Shops at Frankfurt Airport is cheaper than other German retail outlets ( )5. Passengers can go to the rest area if they prefer reading while waiting for the f light. Task 3Decide whether the following statements are

20、true (T) Decide whether the following statements are true (T) or false (F) according to the passage. or false (F) according to the passage. Reading AFFTTTSear online for the homepage of an international airport Sear online for the homepage of an international airport and introduce it to your classma

21、tes briefly. You may refer and introduce it to your classmates briefly. You may refer to Warming-up Task 2.to Warming-up Task 2.Task 4Reading ATask 2Task 3Task 4Task 5Task 1Chen Qiang: Excuse me, Id like to help order some drinks for my tourists. They dont know English.Stewardess: OK. What would the

22、y like?Chen Qiang: What do you have?Stewardess: We have coffee, tea, fruit juice, 1._, wine and mineral water.Chen Qiang: The gentleman in 12A would like tea and the young lady by the window told me shed like lemon juice.Stewardess: Im sorry, sir. We dont have lemon juice. What about 2._ juice or pi

23、neapple juice instead?Chen Qiang: Oh, yes. Orange juice then, thank you. Could she have ice please?Stewardess: Sure. Here you are.Task 1 Chen Qiang is a tour leader. He is talking with a Chen Qiang is a tour leader. He is talking with a stewardess to help his tourist order some drinks on a plane. st

24、ewardess to help his tourist order some drinks on a plane. Listen to the conversation and fill in the blanks with what Listen to the conversation and fill in the blanks with what you hear.you hear.soft drinksorangeTask 1 Chen Qiang is a tour leader. He is talking with a Chen Qiang is a tour leader.

25、He is talking with a stewardess to help his tourist order some drinks on a plane. stewardess to help his tourist order some drinks on a plane. Listen to the conversation and fill in the blanks with what Listen to the conversation and fill in the blanks with what you hear.you hear.Chen Qiang: Thank y

26、ou. By the way, 3._ is the flight to Frankfurt Airport?Stewardess: Less than 11 hours. Well arrive at 16:20 local time. We should be exactly on time.Chen Qiang: Thats great. Im a little anxious about our 4._ flight. Is there any way I can get any information about it?Stewardess: Yes. All the connect

27、ing flights information is in the 5._ magazine. Ill show you after Ive finished the drinks service if you like.Chen Qiang: Yes, please. Thank you very much.Stewardess: Youre welcome.how longconnectingin-flight1. Whats the symptom of the sick tourist?A. She feels like dizzy. B. She feels like vomitin

28、g.C. Her ears are buzzing. D. She looks rather pale.2. What does the stewardess suggest at first?A.The tourist should take pills for airsickness.B.The tourist should lie down.C. The tourist should have a glass of warm water.D. The tourist should go to the washroom3. What does Chen Qiang suggest?A.Mo

29、ve the tourist to empty seats at the back.B.Find a doctor on the plane.C. Get some airsickness pills for the tourists.D. Let the tourist vomit into the airsick bag.Task 2 One of the tourists in Chen Qiangs group is not feeling well, One of the tourists in Chen Qiangs group is not feeling well, and a

30、 stewardess is coming over to offer help. Listen to the and a stewardess is coming over to offer help. Listen to the conversation and choose the best answer to each of the conversation and choose the best answer to each of the following questions.following questions.BCAScriptScriptStewardess: Stewar

31、dess: Sir, I see your seat light is on. What can I do for you?Chen Qiang: Chen Qiang: Excuse me, a member of my tour group feels like vomiting.Stewardess: Stewardess: Could you let me have a look? Er. Do you think she is airsick? It is a little bumpy at present.Chen Qiang: Chen Qiang: Yeah, maybe. W

32、hat can we do for her?Stewardess: Stewardess: A glass of warm water may help to settle her stomach. May I bring it for her?Chen Qiang: Chen Qiang: Yes, please. Could she move to the two empty seats at the back? Maybe she would feel better lying down.Stewardess: Stewardess: Certainly, sir. Theres an

33、airsick bag in the pocket in front of the seat.Chen Qiang: Chen Qiang: Oh, right. Thank you.Stewardess: Stewardess: Thats all right. Ill be back with the water in a minute.Chen Qiang: Chen Qiang: Thank you very much indeed.Stewardess: Stewardess: If she doesnt feel better in ten minutes, please do i

34、nform me. Ill bring some pills for airsickness.Chen Qiang: Chen Qiang: All right. Thank you. Ladies and gentlemen, now our flight has landed at 1._.The local time is 4:20 pm. The temperature outside is 2._F. Theaircraft is taxiing. For your safety, please stay in your seats until theaircraft has com

35、e to a complete stop and the Fasten Seat Belt sign hasbeen 3._. Please be careful when taking bags from theoverhead compartments and be sure to take all your belongings with you.Your checked baggage can be claimed in the baggage 4._on carousel No. 7. All transit passengers please go to the 5._ count

36、er in the departure lounge to checkyour onward flight information. Welcome to Frankfurt. Thank you verymuch for selecting Lufthansa Air today and we look forward to serving youagain. We wish you a very pleasant onward journey and time in Germany.Task 3 This is an announcement on the plane when the p

37、lane is This is an announcement on the plane when the plane is taxiing. Listen to it and fill in the blanks with what you hear.taxiing. Listen to it and fill in the blanks with what you hear.Frankfurt Airport66turned offclaim areaconnection flightTask 4 Two tourists in Chen Qiangs group cannot find

38、their luggage. Two tourists in Chen Qiangs group cannot find their luggage. Chen Qiang is now talking with an airport check about the Chen Qiang is now talking with an airport check about the missing luggage in the luggage claim area. Listen to the missing luggage in the luggage claim area. Listen t

39、o the conversation and decide whether the following statements are conversation and decide whether the following statements are true (T) or false (F).true (T) or false (F).1.The tour group has been waiting for the luggage for two hours.2.The tour group cant find two bagsone blue and the other black.

40、3.The flight number is LH721.4.The two bags were put on another flight which will arrive in about two hours.5. The tour group has to go back to pick up the two bags.FFTTF Clerk: Clerk: Good afternoon. May I help you?Chen Qiang: Chen Qiang: Yes. Weve been waiting in the baggage claim area for at leas

41、t an hour, but two of our group members still cant find their luggage.Clerk: Clerk: Could you describe their bags, please?Chen Qiang: Chen Qiang: Yes. There are two bags. One is a big blue-black leather suitcase and the other is a black backpack.Clerk: Clerk: Thank you. Which flight were you on?Chen

42、 Qiang: Chen Qiang: Lufthansa flight LH721.Clerk: Clerk: May I have a look at the luggage claim tags?Chen Qiang: Chen Qiang: Yes. Here you are.Clerk: Clerk: Please wait for a moment. Let me checkOh, Im sorry. There was a problem and the two bags missed the flight. Theyve been put on another flight w

43、hich will arrive in about two hours. Chen Qiang: Chen Qiang: Oh dear, what can we do? We cant wait for another two hours.Clerk: Clerk: No, of course not. If you would please fill in this form with the details and your hotel address and phone number, well contact you as soon as your luggage arrives.C

44、hen Qiang: Chen Qiang: Do we have to come back here to pick them up?Clerk: Clerk: No. Well deliver your luggage directly to your hotel.Chen Qiang: Chen Qiang: Thats great! Thank you so much!Clerk: Clerk: My pleasure.Task 5Chen Qiangs tour group has been waiting for the local guide, Chen Qiangs tour

45、group has been waiting for the local guide, Angela, for about 20 minutes at the airport, but she still hasnt Angela, for about 20 minutes at the airport, but she still hasnt shown up. Now Chen Qiang is calling her. Listen to the shown up. Now Chen Qiang is calling her. Listen to the conversation and

46、 answer the following questions.conversation and answer the following questions.1.Where is Chen Qiangs tour group now?_2.Why is Angela late?_3.When will Angela get to the airport?_4.What does Angela suggest the tourists do?_At the international exit.There is a traffic accident on the road.In about 3

47、0 minutes.Wait in the rest area to the right side of the exit.Chen Chen QiangQiang: : Hello, is this Angela?Angela: Angela: Yes?Chen Chen QiangQiang: : This is Chen Qiang, the tour leader from China International Travel Service. My tour group is now at the international exit, but we cant find you.An

48、gela: Angela: Oh, Im terribly sorry for the delay. There was a traffic accident on the road. Weve been stuck in a traffic jam.Chen Chen QiangQiang: : When do you expect to get to the airport?Angela: Angela: In about 30 minutes. Theres a rest area just to the right side of the exit. Could you please

49、wait there?Chen Chen QiangQiang: : Oh, I see the place. Some of the tourists are really tired now after the long flight.Angela: Angela: Yes, Im sorry. Please take good care of your luggage. When I arrive, Ill ask some porters to help.Chen Chen QiangQiang: : Thank you.Angela: Angela: Now the traffic

50、is moving. I dont think it will be much longer.Chen Chen QiangQiang: : No problem. Well be waiting for you in the rest area. See you later.Angela: Angela: See you later. Task 2Task 3Task 4Task 1Task 1 Tour leader What kind of food do you have? Id like to have please. Do you have some soft drink? Id

51、like May I also have ice please? Thank you. Airport clerk We will be serving you with Please put down the table in front of you. Yes, we have What would you like? Of course. Here you are. You are welcome.Work in pairs. Suppose you are a tour leader, and you are Work in pairs. Suppose you are a tour

52、leader, and you are ordering dinner in flight. Practice making a conversation with a ordering dinner in flight. Practice making a conversation with a stewardess with reference to the expressions below.stewardess with reference to the expressions below.Task 2 Work in pairs. A tour leader and a stewar

53、dess are talking care Work in pairs. A tour leader and a stewardess are talking care of a tourist who is airsick. Practice making a conversation of a tourist who is airsick. Practice making a conversation between the tour leader and the stewardess according to the between the tour leader and the ste

54、wardess according to the following instructions.following instructions. Stewardess Ask what the matter is. Help to find the airsick bag. Say yes, and offer to provide a pillow and blanket. Promise to get the water, and will bring some pills for airsickness. Tour leader Say a tourist is airsick. Ask

55、if the tourist can move to the two empty seats at the back. Ask for hot water to settle down the tourists stomach. Express thanksTask 3 Work in pairs. A tour leader is helping one of his/her tourists Work in pairs. A tour leader is helping one of his/her tourists look for the missing luggage at the

56、airport. Practice making a look for the missing luggage at the airport. Practice making a conversation between the tour leader and the airport clerk conversation between the tour leader and the airport clerk according to the information below.according to the information below.ProblemOne of the tour

57、ists cannot find his/her luggage in the luggage claim areaDescription of the lost luggageA red leather suitcase, with a blue name tag. There are some important written materials in it.Flight informationCA965, from Beijing to Frankfurt.Solution Leave the hotel address and phone number. The airport wi

58、ll contact them as soon as they find the luggageTask 4 Work in pairs. A tour group is about to take a connecting flight, Work in pairs. A tour group is about to take a connecting flight, which is now delayed. Suppose you are the tour leader, and which is now delayed. Suppose you are the tour leader,

59、 and now you are asking the airport clerk about the matter. Practice now you are asking the airport clerk about the matter. Practice making a conversation according to the information below.making a conversation according to the information below.Flight numberACA 251DestinationCanadaReason for delay

60、 Mechanical problemsHow long to waitAbout 3 hoursTourists troubleSome old people and children in the group need a place to rest.Solution Offer free dinner and drink for the passengers; passengers can have a rest at a coffee bar.Task 1Task 2TextTask 3 CHINA CUSTOMS CHINA CUSTOMS BAGGAGE DECLARATION FORM