ISO9001质量手册英文版

1、ISO9001 质量手册英文版WOLSTENHOLME INTERNATIONAL LIMITEDCONTENTS1.0 Scope of the Quality Management System at Wolstenholme Internatio nal Limited1.1 Statement of Quality Policy2.1 Quality Management System Documented Procedures2.1 Document Control2.2 Control of Quality Records2.3 Internal Quality Audits2.4

2、 Control of Nonconforming Product2.5 Corrective Action2.6 Preventative Action2.2 Quality Management System Processes and Interrelations3.1 Organisation Charts3.2 Responsibilities3.3 Interrelation of Processes3.4 Processes1.0 Scope of the Quality Management System at Wolstenholme InternationalLimited

3、Wolstenholme International Limited is a Company with a long-standing succe ssful history of supplying metal powders, pastes, pellets, varnish, offset ink, flexog raphy ink and other related products for use in a large range of applications, on a w orldwide basis. The scope of the Quality Management

4、System encompasses all acti vities on the Darwen Site.The Metallic Powders Operation at Darwen is responsible for the manufacture and supply of metal powders and pigments mainly in aluminium, copper and brass (bronze) based alloys, for use in printing, inks, plastics and other industrial and eng ine

5、ering applications.The Ink Operation at Darwen is responsible for the manufacture of a wide ran ge and type of printing ink, 'one-pack' gold ink, varnish and related printing produc ts.All production processes at Darwen are validated before leaving the site and a s such sub-clause 7.5.2 is e

6、xcluded.The overall operation at Darwen is controlled by the Ink & Print business unit and the Industrial business unit.Technical Service and Research and Development are vital to the future devel opment of the Company, together with understanding and developing new products and applications for

7、 our customers.The manufacturing, technical and administration functions of the Company ar e based in Darwen, Lancashire, England and employ some 210 staff at that locatio n.Through the application of Quality Management Systems and Company wide t raining programmes, Wolstenholme International Ltd. i

8、s committed to ensuring con tinuous improvements to both its processes and product technology.WOLSTENHOLME INTERNATIONAL LTD.QUALITY POLICYWolstenholme International Limited is committed to the provision of customer satisfaction. Quality in everything we do is the central ingredient in the above com

9、 mitment. Our commitment goes beyond maintaining a quality system which fully c omplies with the requirements of BS-EN-ISO 9001. We are committed to achievin g, maintaining and improving overall organisational performance and capabilities b y the application of the principles outlined in BS-EN-ISO 9

10、004:2000We will maintain and continuously improve our quality management system b y the setting of measurable quality objectives throughout the organisation and vigo rous internal audits. We will review our performance at regular management review s. Additional inputs to these reviews will also incl

11、ude customer feedback, process p erformance and product conformance. The prime output of the review will be to ens ure continuing customer satisfaction and improvement of products.As part of this commitment we will identify and meet the training needs of our employees, so ensuring that the needs of

12、our customers are met. This Policy will b e made available throughout our organisation to ensure that the commitment to our customers is clear and widely understood.Chris RavenscroftManaging Director2.1. 0th2.0YAutomatiicControlDocumentationdocument ControlAS 400 DocumentAll quality system documenta

13、tionbwebwmade available via supervision in thExternalcontrolsTriangleoliSO Achiever Plus databascusieAld edocuments relating to the quality systeand distributionm will be controlled. Changes to quality system documentation may be proposed b y any member of the Company. Such proposed changes will be

14、reviewed by the MDocument anageownen txRe>presentative who will liaise with other quality system tdocumentationdocument,userseasbnecesnsary. Deamaintains.ithin the databases.AdequcyDocumentdocument andd 叩or加glue isoAchevew Plus documeo圆wisl be archived widentifiableREF:Control of Quality RecordsA

15、ll quality records will be maintained and controlled. The records will be legi ble and stored in such a manner as to protect them from damage, loss and deteriorat ion. Quality records will also be stored and clearly located in such a manner as to fa cilitate easy retrieval of information.REF: Contro

16、l of Quality/ Environmental Records - WIQSP.2Audit Record Control2.3 Internal Quality AuditsInternal audits will be carried out in accordance with Company procedures and will be conducted for any of the following reasons:-(i) On a scheduled basis.(ii) As a result of a customer complaint (part or ful

17、l audit)(iii) As a result of the need for new procedures to accommodate new business situations.(iv) Un-scheduled Audits as requested by the Operations Director or Mana gement Representative.(v) Follow-up audits (part or full audits) will take place in order to establis h the effectiveness of releva

18、nt audit related Corrective Action Requests previously r aised.The management of internal audits will be the responsibility of the Managem ent Representative, who will also be responsible for ensuring that any necessary cor rective actions are satisfactorily implemented and closed out in the relevan

19、t depart ment by the declared deadline date.Internal audits will be carried out as laid down in the internal audit schedule b y trained personnel having no direct involvement with the department, section or fu nction being internally audited. If for any reason an audit cannot be completed as sc hedu

20、led, the Management Representative will re-schedule as required.：INReview Required(Coordinator)YVREF: Internal AuReview, Comment, Raise CAR's and adjustdits - WIQSPt.3an if RequiredAuditpCompleteGoods Code '+ Certficate ofQuarantineanalysisPassNProductMerchantedProductManufacturedQATestCan t

21、heproduct beworked off“ *Drum/label as rejectArrange offsitedisposal2.4All rPack/Labelontrol of Non-conforming jfication label, or held in clon or sto-A Y r、-sC/foinforming-Produictsed by fcustomerNjoducssclearly identified wiOff Codeirly identified areF - 1rrage areastoePwcla dsposWhere products al

22、 thertm aseWomargOff Jesting required, they wil Ir eb(ensarly| identifiedect to passing thstore-tesMWhereremo1noneY力打Susas呼g岛orn d taesuitabproducts are fin accordance witorrective and Peve the root cause(JNon-。咻relPut intoStockroomderManufactured ved from normasuch ance end use identified.Jn or re-

23、for use subj_ , Work Off Area . , 、1c>nd to be outsud sys pdecification, they may be re-workedli1k Concession ”cession sought from the customer.ntitivec嬲第瓢rCbffimPemPack/Latele non-conformance.entedPere nee?esfor return toSupplierary to determinhmngf prodg依s1tdeteceeze at the goods inward stage M

24、ill be rejected,and the question of disProductpDos/dadiscussed with 拈elier. The supplier will be advisd of the rejectionDespatchthe Purchasingc _ _ DespatchDepartment.Despatch toREFCo阐 uffR繇豳mCustomerEndEndGoods returned by Customer2.5 Corrective Action曾比Powefer, ng ProducssmeWIPasteENDOff-SiteDispo

25、salCorrective action will be raised as a result of non-conformances identified duri ng internal audits, when suppliers provide defective materials or services, when customers have cause to complain or following in-progress/ final inspection. Correctiv e action requests may also be raised in an effor

26、t to improve current working practis es. Corrective actions and customer complaints will be reviewed at Management R eview Meetings.When non-conforming products or services are identified, the root cause of the problem will be investigated, corrective action taken and preventative measures ini tiate

27、d to preclude a recurrence.REF: Corrective Action - WIQSP.5satisfiedCAR closed down2.6 Preventative ActionCorrective action is taken as a result of Product or process nonconformity. It is hence a reactive measure and does not necessarily prevent further non conformanc e. Preventive action aims to id

28、entify product or process conformity before such an e vent happens and. is thus a proactive measure. The requirement for preventive acti on is established by the analysis and review of measurement data within the Compa ny. All such data within the Company will be subject to evaluation as to the requ

29、ire ment for preventative actions to be taken in order that potential processes or produc t non conformities are identified.REF: Preventative Action - WIQSP.6reaEtten Leur,M arket ing Servi cesManagerJean AdamsonHol landQuirin van SteynE uropean SalesM anagerSteve CottonA ea Sales M anagerMichelle D

30、aviesSal esAdm i ni strat ionAssi st antMargot KepersD ata Managem ent3.0 Quality Management Systems Proce& sseAssOanid Interrelations1.2.2 ResponsibitiesManaging DirectorThe Managing Director is responsible to the Wolstenholme International Ltd B oard of Directors and has overall responsibility

31、 for all Company operations such as sales, quality, design and development of the products/ services supplied to the cus tomer.Operations DirectorThe Operations Director is responsible to the Managing Director for all produc tion and engineering operations. The Operations Director also reports to th

32、e Board of Management on the operation of the ISO 9001 Quality System.SARA (Management Representative)The SARA Manager is responsible to the Operations Director for the upkeep and maintenance of the quality system to the requirements of BS-EN-ISO 9001 :20 00 The SARA Manager (MR) represents the Comp

33、any on all quality assurance mat ters, pertinent to the quality system as established by the contract requirements, reg ulatory requirements and quality policies and procedures.The SARA Manager (MR) has the primary responsibility to structure the qual ity system which will involve all sections and a

34、lso to ensure compliance with all qu ality system requirements.Specifically, the Management Representative is involved in areas such as:- Drafting the policy on quality assurance of the Company along with th e Operations Director.- Setting the quality management objectives of the Company.- Reporting

35、 on the performance of the Quality System at Management Review Meetings.- Determining and reporting the principle causes of quality system non-c onformances.- Monitoring the quality system to determine where improvements are needed and monitoring the necessary corrective action.- Maintain contact wi

36、th the external Registration Body on matters relating to t he operation of the Quality System.SARA Manager is responsible to the Operations Director for the upkeep and maintenance of all the ISO Systems and the Company Health and Safety Policy. Th e SARA Manager is also responsible for driving the E

37、,H&S policies within the Co mpany.Technical DirectorsThe Technical Directors for pigments and inks are responsible to the Managin g Director . and ink and print Director respectively for ensuring that processes and equipment are designed and developed such that product of the highest attainable

38、q uality is produced consistently and efficiently.Human Resources and Administration ManagerThe Human Resources and Administration Manager reports to the Managing Director and is responsible for managing all aspects of the personnel function, whic h includes the facilitating, co-ordinating, recordin

39、g personnel issues and training, w ithin Wolstenholme International Ltd.Ink Manufacturing ManagerThe Ink Manufacturing Manager is responsible to the Operations Director for t he control of stocks, manpower and the process necessary to produce products to th e correct specification within a given tim

40、e.Sales DirectorsThe Sales Directors are responsible to the Managing Director for ensuring that customers' requirements for the sale of printing/ industrial powders, pastes, pellets, inks, varnishes and related Company products are taken, reviewed and dealt with e fficiently.UK Financial Control

41、ler and Purchasing Manager.The UK Financial Controller & Purchasing Manager is responsible to the Fina ncial Director for the effective control and reporting of manufacturing costs incurre d by the manufacturing facility at the Darwen site.There is also a responsibility to the Financial Director

42、 for the effective and eco nomic procurement of raw materials and consumables used in the business of the C ompany.Research and Development ManagersResearch and Development Managers are responsible to Technical Directors f or managing Research and Development projects, maintaining customer contact du ring the project development stages and the general running of research laboratorie s.Bronze Manufacturing Manager / Offset Ink R&D ManagerThe Bronze Manufacturing M