凤凰职教第三册Unit3电子教案学习资料

1、学习资料名称项目Unit 3课时课时分配基础课May I Help You?61,2Warming-up，listening and speaking3,4，5Reading and writing课型New特点6，7，8Real life skills授课班级地点5 号楼教学目标能力（技能）目标知识目标素质目标1. To improve Ss ' ability of getting information through reading & listening.2. To know how to ask questions to know customers ' n

2、eeds and understand the important role of a server.1. To master new words and phrases; to finish exercises.2. To get the main idea of the whole passage.1. Try to use proper words and body languages to serve customers efficiently and politely.2. Students will be able to use up-selling techniques.重点难点

3、 及解决方法Key points ： to get the main idea of the reading passage. 全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客 需求。Difficult point： to use the useful expressions to ask questionsat check-in and taking orders.听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式。教学策略 与方法根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设置 思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反 三的运用一定

4、的方法实现优质服务。教学资料 及教学准备Exercise book and students ' books Test papers Some example sentences板书设计Unit ThreeNew words and expressions:language points:教学后记本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾馆前台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要出色的专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客为中心的宗 旨。教学过程教学程序与内容教师活动 -导学生活动 -演设计意图Unit Three 第一课时

5、 (前台接待) Warming-up ,Listening & Speaking AStep One :Warm-up Activity1: Some people are talking about the service they've received. Have they received good or bad service? Write G for good or B for bad in the blanks.Activity2 ： Discuss in groups: What should be done to improve the bad service

6、 mentioned above?StepTwo: Listening&Speaking AActivity1: Listen to the conversation and tick( ) where it happens.Activity2 ：Intensive Listening Listen again. Then. underline the questions asked by the ho clerk.学生自主进行信息判 断。分组讨论，派代表向全 班汇报。听录音，关注工作流程 中的关键词来获取答 案。tel学生听并画线找出宾馆 接待员提出的问题，同 时模仿其语音语调。了解

7、好的服 务和不好的 服务，形成优 质服务的态 度。进一步帮助 学生进入到 顾客接待情 境，引导学生 思考在顾客 接待过程中 如何改善服 务质量。辨析对话中 人物所在的 场所。掌握常见的 宾馆前台接 待对话， 同时 模仿语音语 调。Questions Asked at Check-inDo you have a reservation?How long will you be staying?Do you prefer a smoking or non-smoking room?Will you be paying by cash or credit card?Could you fill ou

8、t this registration form, please?鼓励学生从已学对话中找出符合的问句，在此 t基础上，让学生自行编写问句进行扩充。y.。巩固学生在 活动 2 中所学 到的顾客接 待用语与宾 馆前台接待 登记入住时 的顾客信息 收集；同时， 为活动 4 的模 拟真实情境 中的恰当运 用做准备。复习巩固宾 馆前台接待 对话， 并能够 进行简单的 日常对话。Possible ResponsesYes, the name is Joe Smith.I 'll be checking out on Friday.Non-smoking, if you please.Credit

9、card, if you accept Visa.Do you need to see my passport.Activity 3：Suppose you work a the front desk of a hotel. Ask proper questions to get the following information.Activity 4: Complete the conversation and then role-pla it with your partner.Step Three: Summary Useful Expressions about questions a

10、sked at checked-inStep Four: Homework As a hotel cleark, know how to ask questions at check-in.Notes:Clerk kl :k n . 旅馆服务台 接待员；职员 Coupon ?ku:p? n n. （购物 的）赠券，优惠券 Check in 登记入住I'll ring the hotel. I'll tell them we'll check in tomorrow. 我来给旅馆打电话， 通知他 们我们明天入住。 Check out 结账离开，结账退 房They pack

11、ed and checked out of the hotel. 他们收拾好东西， 办理了退 房手续。I was disappointed to miss Bryan, who had just checked out.我非常失望没有见着布赖 恩，他刚退房走了。 Reservation?rez? 've ?n n. 预定，预约He went to the desk to make a reservation. 他到服务台进行了预订。Do you have a reservation? 你有预定吗？ manage 'm? n?d? vt. 管 理，经营Mr. Smith mana

12、ges a large department store. 史密斯先生经营一家大型百货 公司。 manage to do sth 经过努力克 服困难，设法做成某事 Given a chance, I will manage to do the work well. 如果给我机会，我会设法做好 这项工作。Listening and Speaking B Step One: ReviewReview some useful expressions about questions asked at check-in.Ask & AnswerUnit Three 第二课时 (在餐馆) List

13、ening & Speaking BStep Two:L isteningActivity1 ：Look at the picture. What did the customer order? Tick ( ) from the list.Activity 2：Extensive listening Listen to the conversationa nd circle the correct answers.Activity 3：Intensive Listening Listen again and complete the order sheet for the waitr

14、ess.Step Three: Arrangement Arrange the sentenceb elow to make a conversation between customer and a waiter in a coffee shop.Waiter: Are you ready to order sir?Customer: Yes, please.' dI like a cup of coffee.Waiter: Cream and sugar? Customer: Just blac'sk fine. Waiter: Anything else, sir? Cu

15、stomer: And a piece of toas Waiter: Certainly, sir. Coming right up.Customer: Thank you. Step Four: Role-playRead the menu. Then work wit your partner to turns to order and take the order.Step Five:H omework Try to remember the new word and expressions.观察图片，判断客人点 的实物名称，做出正确 选择。初听再听a 学生积极思考，将餐馆 点餐句子的

16、顺序重排。角色扮演t. 掌握重点单词用法，做 好课后复习。hs转换场景， 进 入“餐馆”这 个职业情景， 迅速进入 waiter 这个角 色。通过听去实 现筛选信息。训练学生熟 悉工作流程 中要用的问 答，为下一个 综合对话活 动做句子准 备。理解并掌握 重点单词的 读音，词义及 其用法。仅供学习与参考Unit Three 第三、四课时 一名服务人员的重要 性）ReadingNotes:Care for想要；喜欢Would you care for something to drink ?你想要喝点什么吗？ She does'nt care for that color. 她不喜欢哪种

17、颜色。ReadingHow Important Are You?Step1:SkimmingRead the passage and find what通过快速浏“your” job is.览课文， 找出Answer: “You ” are a worker快速阅读作为服务人whose main job is to dealwith customers.员的“”。From: You will realize thatdealing with customers is amajor part of your job.Step2:S canning1阅读问题和Read the passagea g

18、ain to get选项， 运用针the main idea. of the first twoparagraphs.对问题找出a. “You” play an important role任务阅读1（段落1 和2）答案的阅读in the success of a business.策略，进行阅b. “You”should work hard to读，完成阅读run a successful business.任务。c. Dealing with customers isonly part of“ your” job.Step3:S canning2通过阅读后Read the passage

19、again to两段，让学生find the two examples on任务阅读2（段落3 和4）使用查找的how to make customers feel方法， 提高阅important.读技巧， 完成 Give the customeryour full attention.阅读任务。 Look at the customerin the eye.让学生灵活Step4:Application看图, 分析顾客心理 ,找使用所学句Look at the pictures below and出顾客的”需要”,提供合型;让学生灵read the “signs”the customersgi

20、ve. The man is in a hur.r y What should the waiter do Suggest him some foods适的服务.?ort?d ndPractice & try toremember the key points.活使用服务 技巧 , 努力 提 供优质服务 .及时复习巩 固，注意查漏 补缺。除掌握英语 各 个 语 言 知 识点的一般 规律之外， 还 需要注意英 语各个语言 知识点的特 殊规律。that can be served in a sh time. The woman thinks the dishes are too expen

21、sive. What should the waiter do Suggest her some nicemeals that are not tooexpensive.Step5:S ummary1. Language points2. The important role of a serverStep6:HomeworkTry to remember the words an expressions learned in class a master the usage of them.Notes:1, avoid vt. 避免avoid something避免某事 avoid some

22、body避免某人 avoid doing something 避免 做某事The pilots had to take emergency action to avoid a disaster. 飞行员不得不采取紧急措施 避免灾难的发生。She felt that her friends tried to avoid meeting her purpos.e ly 她感觉到她的朋友在故意躲 着她。2. in addition另 外in addition 副词，位于句尾 时，相当于 as wel；l in addition to 复合介词， “除之外” ，相当于 as well as和 besi

23、des,后 接名词， 代词、动名词。In addition to lending me his camera, he taught me how to use it. 除了把相机借给我，他还教我 如何去使用它。当主语后跟有 in addition to 引导的短语时， 谓语动词仍 与其前的主语保持一致。The teacher,i n addition to his students, is interested in the fil 老师和他的学生都对这部电 影感兴趣。m.Unit Three 第五课时 （填送货单） WritingWritingStep1：RevisionReview the

24、 passage How Important Are You?.Step2：ReadingReadt he phone conversation below and underline the key information the clerk shouldn't miss.A pizzaDeliveryMy namei s Angela Smith. My address is number two Front Street.A large pizza with mushrooms,o lives and extra cheese.Step3：Role-playUse the men

25、u on page38 to ro复习阅读部分课文阅读角色扮演&填写送货单le通过快速阅 读的查找技 巧，莪让学生 在对话中敏 感的抓住重 要信息， 为下 一个环节的 写作做好准 备。依据送货单 的项目， 编写 并在模拟真play a conversationb etween a customer and a take-out clerk. The clerk needs to complete th form for delivery as shown below.Step4：SummaryHow to fill out a form for delivery.Step5：Homew

26、ork Review what have been learne in the unit.ed实职业场景 中进行顾客 和职员之间 的对话。Unit Three 第六课时 （提升销售）Real Life SkillsReal Life SkillsStep1:L ead-inSuppose you work at a supermarket. Read the poster and choose the appropriate description from the box for each one.Answer:a. clearanceb. regular-priced merchandis

27、e c. coupond. special promotione. saleStep2:M atch upLook at some customer's shopping carts and up-sell another product to each of the Be sure your offer is relevant t what they've bought.Step3:R eadingRead the conversation below. How many times did the waiter导入按要求寻找相关信息匹配练习m.o将学生分成2 人一组， 读对话，并画出有提升 销售的地方，全班核对。本活动为项 目的导入部 分，让学生从 阅读和分析 各类超市海 报着手， 一是 让学生进入 到模拟真实 的情景中； 二 是储备项目 任务提 升销售 所需要的信 息，让学生做 好准备， 找出 推销的内容 和理由， 并运 用本单元所 学的语言和 职业技能来 解决问题， 为 下面的活动 做好铺垫。try to up-sell? Mark them in the conversation. Would you like to upgrade to a medium on