酒店前台部英语培训

1、前台部英语培训(一) 自我介绍/Selfintroduction姓名/Name年龄/Age性别/Gender身高/Stature名族/Nation语言/Language婚姻/Marriage兴趣爱好/Hobby特长/One'sStrongSuit教育/Education工作经验/WorkExperienee工作成绩/WorkAchievement职位/Position工作年限/WorkDuration面试/Interview(二) 酒店设施设备客房/GuestRoom:普通房/StandardRoom豪华房/DeluxeRoom套房/SuiteRoom行政套房/Executivesui

2、te总统套房/PresidentialSuite公寓/ApartmentRoom复式套房/CompoundRoom单人房/SingleRoom双人房/TwinRoom三人房/TripleRoom餐饮/Food&Beverage:中餐厅/ChineseRestaurant(TheGardenRestaurant)会议室/ConferenceRoom宴会室/BanquetRoom西餐厅/WesternRestaurant(TheMienCaf)酒吧/Bar(TheLongBar)康体娱乐设施/Heath&EntertainmentFacilities:羽毛球/BadmintonCo

3、urt篮球馆/BasketballCourt网球馆/TennisCourt沐足馆/MassageRoom麻将室/Mah-jiongRoom桌球/Snooker泳池/Swimmingpool(OutDoor)(三) 对话练习DialogueAG:ThisisJohnspeakingfromroom6311,Iwantsomebodytohelpmetakemyluggage.S:Certainly!Mr.John!CanIaskhowmanypiecesofluggagedoyouhave?G:Five.S:OK,Thebellboywillcometotakethemrightnow!G:By

4、theway!Canyoupreparemybillnow?I'minhurrytocatchtheflight/gototheairport.S:Noproblem!DialogueBG:Canyouwakeupmetomorrow?S:Yessir!MayIknowyourroomnumber?G:6311.S:MayIknowwhattimewouldyouliketowakeup?G:Aquarterto7o'clock/sixfortyfive.S:OK.Wewillcallyouontime.Goodnight!G:Thankyou!Bytheway,whereis

5、thebreakfast?S:It'sinthewesternrestaurant.And'itsfrom7-10o'clock.G:Whereisit?S:It'sonthefirstfloorof6thblock.G:Isee.Thankyou!Goodnight!DialogueCG:It'ssomethingwrongwithmyair-conditionintheroom./Mytoiletisnotwork.S:I'msorrysir.MayIknowyourroomnumber?G:6311.S:Don'tworrysir!

6、Theengineerwillcometocheck&fixitassoonimmediately!S:Goodevening!Sir.Thecallingfromreception.Wearesosorrytoinformyouthattheair-conditioncouldnotreadytonight!Therewasaterribleproblemofif,weshouldcontacttoprofessionalpeopletofixittomorrow.Canwehelpyoutochangeanotherroom?G:OK!Whichroom?S:Thenewroomi

7、s6310.Pleasepackyourluggageandwaitinginyourroom.Thebellboywillcome&helpyouchangetheroom.G:OK!DialogueDG:Doyouhavelaundryservice?S:Yes!Therearelaundrylist&laundrybagsintheroom.Pleasefillinit&packyouclothes.Thenjustleaveitsonthebed.Thehousekeepingwilltakeitsinthemorning.G:WhencanItakeitsba

8、ck?S:Ifdeliverbefore10o'clockinthemorning.Itscansentbackat7o'clockintheevening.G:Doyouhaveexpressservice?S:Yes!Wehave.Expressservicecantakeitbackaftersixhoursfromdelivering.Butitshouldbesentbefore5o'clock.G:Isee.Thankyouverymuch!YourEnglishisverygood.S:Thankyou!It'smypleasuretohelpyo

9、u!Wehopeyouwillenjoyyoustaywithus!DialogueEG:Doyouhaveroomservice?S:Yes!Thereisamenuinthedrawer.Andtheroomservicephonenumberwasmarkedonthetelephone.It'sopenuntil2o'clockintheearlymorning.G:Thanks.CanIaskmassageserviceinroom?S:Sorry!Sir.Wedon'thavemassageserviceintheroom.You'dbetterto

10、gotothemassagecentre.I'tsonthe5thblock.Businesstimeis10o'clockinthemorningto12o'clockatnight.G:Thankyou!DialogueFG:Iwanttoplaygolftomorrowmorning.CanIbookyourgolfcarat7o'clock.S:Noproblem!Howmanypeoplearethereinyourparty?G:Onlyone.S:Ok!Thecarwillwaitingforyouontimetomorrowmorning.G:B

11、ytheway,canIaskalatecheckout?S:Sowhenwillyoucheckout?G:Aboutthreeo'clock.S:I'msorrysir!Weonlycanapproveyoufreelatecheckoutuntiloneo'clock.Afterityoushouldpayhalfcharge.DialogueGG:Cangetmoreslippers/bathrobe/toothbrush?Canyousentmeaadapter/hairdryer/iron&ironboard?S:Noproblem.MayIknow

12、yourroomnumber?G:6311.S:OK!Theroomattendantwillbringtoyouimmediately.DialogueHS:Goodafternoon!Reservation!TracyspeakingmayIhelpyou?G:IwanttobookasingleroomonthisFriday.S:Pleasewaitamoment.Letmecheckourroomsavailabilities/vacancyofthatdate.Sorrytokeepyourwaiting,madam.Yes,wehavethevacancy/don'tha

13、veanysingleroomsavailableofthatdate.MayIknowinwhosenamewouldyouliketobook/wouldyoumindatwinbedsroomtoinstead?G:MICHELLS:Howmanynightwouldliketostay?G:Three.S:SothepriceisRMB922netontheweekend&RMB717netontheweekdays.G:OK!Igetit.S:MayIknowyouphonenumber?G:12345111S:Mayknowwhenwillyouupon?G:Aboutni

14、neo'clockintheevening.S:OK!Ms.Michell.yourroomwasbooked,letmerepeatyourreservation.It'sasingleroomforMs.MichellfromthisFridaytoMonday.ThepriceisRMB922net&RMB717met.G:Correct!S:Thanksforyourbooking.Wearelookingforwardtoservingyou.DialogueIG:Ihaveareservation.S:MayIhaveyournameoryourpasspo

15、rt?G:Hereyouare.S:Yes,yourbookingisasingleroomstayhereforthreenights.G:Correct!S:Pleasefillin/writdownyourhomeaddressandsignyournamehere.S:MayIaskhowwouldyouliketopay/settleyourdeposit/bill?Bycreditcardorincash?G:Bycreditcard.S:MayIhaveit?S:Thisisyourcreditcardauthorizationvoucher.Pleasesignyourname

16、here.S:Thisisyourroomcard.Theroomnumberis6311,onthethirdfloorof6thblock.Pleasesignyournameheretoconfirmallthedetails.Thebreakfastitinthewesternrestaurant.It'sfrom7-10o'clock.It'sincluded.Justshowyourwelcomecardtotakeit.Outbellboywillshowyoutoyourroom.Wehopeyouwillenjoyyourstayingwithus.D

17、ialogueJG:Iwanttostore/keepmyluggage.S:Isthereanythingvaluableorbreakableinside?G:No!S:Mayaskwhattimewillyoutakeitback?G:About5o'clockintheafternoon.S:OK!Itstotallythreepieces.Pleasesignyounameonthisluggagetap.G:Hereisyourtap.Pleaseshowitwhenyoutakebackyourluggage.（四）常用句子UsefulSentences1. Couldy

18、ouspeakslowlyandloudly?2. Pardon?I'msorrysir.Idon'tknowwhatdoyoumean.Pleasewaitamoment/holdtheline.Iwillbringmymanagertoyou.3. Thankyouforyourunderstanding.4. I'mafraidit'sagainstourpolicy.5. Wehaveshuttlebusfromhoteltogolfclub/swimmingpool.It'sleavingforeveryonehour.6. Anythinge

19、lseIcandoforyou?Justletmeknow.7. Letmehelpyouwithyourluggage.8. I'malwaysatyourservice.9. I'mafraidtheroomisnotreadyyet.Thewillbedelayabouthalfanhour.10. Weapologizefortheinconvenience.Whatabouthavingsomedrinkinthewesternrestaurant.Andwewilltakecareofyouluggage11. Wereallyapologizeforthedelay.12. I'msorry,therecouldbesomemistakes.13. Neve