酒店英语中餐点菜服务培训讲学

1、酒店英语中餐点菜服务一一. Service Procedures of Taking Orders 中餐点菜服务程序中餐点菜服务程序 Finding mistakes If you are the waiter ,what would you do？观看视频回答问题观看视频回答问题 watching and answering一一. Service Procedures of Taking Orders 中餐点菜服务程序中餐点菜服务程序观看视频回答问题观看视频回答问题 watching and answering这是您的菜单这是您的菜单_您准备好点菜了吗？您准备好点菜了吗？_1.Greetin

2、g and presenting the menu 问候并递问候并递上菜单上菜单你你能推荐一下吗？能推荐一下吗？_我认为我认为很好吃很好吃_来点喝的吗？来点喝的吗？_ 您点了您点了._Kongpao chicken, broccoli with crabmeat, and beer served with the meal. 确认所点菜肴确认所点菜肴五分钟后给您上菜五分钟后给您上菜_ 表达祝愿表达祝愿Here is your menuAre you ready to order now?What would you recommend ?I think. is quite good Would

3、 you like something to drink?Youve orderedYour order will be ready in five minutes 点菜并推荐菜肴点菜并推荐菜肴听录音并填空听录音并填空 listening and filling一一. . Service Procedures of Taking Orders 中餐点菜服务程序中餐点菜服务程序问候并递上问候并递上菜单菜单点菜并推荐点菜并推荐 菜肴菜肴确认所点菜肴确认所点菜肴表达祝愿表达祝愿一一.Service Procedures of Taking Orders 中餐点菜服务程序中餐点菜服务程序二二.Usef

4、ul Sentences in Each Procedure 各个程序常用句型各个程序常用句型Greetings and presenting the menu问候并递上菜单问候并递上菜单 Good afternoon/evening, sir/madam/ ladies and gentlemen/Mr. Wang 2. Here are the menu and wine list.3. You may have a look at it. 4. Would you like to order now? 5. May I take your order now or you need an

5、other minute ? 6. Please take your timeService procedures服务程序服务程序2.Ordering and recommending the dishes 点菜并推荐菜肴点菜并推荐菜肴4. expressing the wishes 表达祝愿表达祝愿3.Confirming the dishes 确认所点确认所点菜肴菜肴二二.Useful Sentences in Each Procedure 各个程序常用句型各个程序常用句型1. May I suggest theits our house specialty/chefs recommend

6、ation2. Would you like to try.? What about ? Would you like. or .? 3. The spinach is in season now, would you like to try it? 4. It looks good, smells good and tastes good. 5. Its very popular among the guest. 6. Im sorry, there is notoday.So youd like to have. Am I correct? 2. So thats . Anything e

7、lse, please?3. Sir, Id like to confirm your dishes, is that right?1. Thank you, sir. Your dishes will be served in a minute.2. Your order will be ready in a few minutes.3. Have a nice meal.4. I hope you have a wonderful evening2.2.Ordering and recommending the dishes 点菜并推荐菜肴点菜并推荐菜肴 二二.Useful Sentenc

8、es in Each Procedure 各个程序常用句型各个程序常用句型三三.Traditional Well-known Chinese Dishes 中国传统名菜中国传统名菜A. Mapo Bean curdB. Beijing roast duck C. Roast suckling pig 麻婆豆腐麻婆豆腐北京烤鸭北京烤鸭烤乳猪烤乳猪 连线题连线题 connection problem三三. Traditional Well-known Chinese Dishes 中国传统名菜中国传统名菜 Buddha jump over the wall Steamed crab Changsh

9、u beggars chicken 佛跳墙佛跳墙蒸蟹蒸蟹常熟叫花鸡常熟叫花鸡 连线题连线题 connection problem四四. Consolidation and Practice 巩固与练习巩固与练习1. 我可以推荐一下北京烤鸭吗？ 他色香味俱全。2. 麻婆豆腐是我们餐厅的特色菜。3. 您可以试试佛跳墙，客人们都 喜欢。4. 很抱歉，今天的蒸蟹没有了，试 试叫花鸡怎么样？5. 先生， 为您重复一下菜单，您 点了烤乳猪，蒸蟹，麻婆豆腐， 和两瓶青岛啤酒，对吗？你的菜 马上就好，祝您用餐愉快。讨论发言讨论发言 discussing and speaking四四. Consolidatio

10、n and Practice 巩固与练习巩固与练习 (A) Smith (A) Smith 先生喜欢吃辣的食物，这是他第一次来到中国并到贵餐厅先生喜欢吃辣的食物，这是他第一次来到中国并到贵餐厅 吃中餐，他对中国菜不是很了解，你向他简单介绍川菜并推荐吃中餐，他对中国菜不是很了解，你向他简单介绍川菜并推荐 你们餐厅的招牌菜你们餐厅的招牌菜，SmithSmith先生用餐很愉快先生用餐很愉快 (B) (B) 两位有预定的客人前来用餐，他俩以两位有预定的客人前来用餐，他俩以Lucy Green Lucy Green 的名字预定了的名字预定了 靠窗边的两人台，他们先点了龙井茶，接着要求你介绍一下特靠窗边的

11、两人台，他们先点了龙井茶，接着要求你介绍一下特 色菜（至少四种），最后客人点了三种并要了燕京啤酒，并且色菜（至少四种），最后客人点了三种并要了燕京啤酒，并且 客人要求用筷子不用刀和叉子客人要求用筷子不用刀和叉子. . 两人对话两人对话 role-playTips(提示）提示）tasty 可口的可口的 tender 鲜嫩的鲜嫩的 strong 口味重的口味重的 spicy 辣的辣的aromatic 香味扑鼻的香味扑鼻的 Cuisine 菜系菜系chopsticks 筷子筷子 fork 叉子叉子knife 刀刀五五. After- class Assignment 课后作业课后作业根据图片，发挥想象，根