组织行为学第一章 组织行为学绪论

1、Discussion: What do I want form Organizational Behavior?Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness

2、.Systematic studyLooking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.Provides a means to predict behaviors.IntuitionA feeling not necessarily supported by research.What Managers Do ?管理的功能观管理的功能观管理的角色观管理的角色观1. 计划计划2. 组织组织3. 领导领导4.

3、 控制控制人际角色人际角色 头面人物头面人物 领导者领导者 联络者联络者 信息传递角色信息传递角色 传播者传播者发言人发言人技能观技能观1. 技术技能技术技能2. 人际技能人际技能3. 概念技能概念技能决策者决策者 创业者创业者 混乱处理者混乱处理者 资源分配者资源分配者谈判者谈判者 PlanningA process that includes defining goals, establishing strategy, and developing plans to coordinate activities.OrganizingDetermining what tasks are to

4、be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.LeadingA function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.ControllingMonitoring activities t

5、o ensure they are being accomplished as planned and correcting any significant deviations.Technical skillsThe ability to apply specialized knowledge or expertise.Human skillsThe ability to work with, understand, and motivate other people, both individually and in groups.Conceptual SkillsThe mental a

6、bility to analyze and diagnose complex situations.1. Traditional management Decision making, planning, and controlling2. Communication Exchanging routine information and processing paperwork3. Human resource management Motivating, disciplining, managing conflict, staffing, and training4. Networking

7、Socializing, politicking, and interacting with others Managerial Activities48%13%28%11%人力资源管理人力资源管理社会交往社会交往11%19%26%44%人力资源管理人力资源管理沟通沟通沟通沟通传统传统的管理的管理传统传统的管理的管理社会交往社会交往Effective managersSuccessful managers目标目标财政来源财政来源 技巧和能力技巧和能力结构结构技术技术组织表象（外在的）组织表象（外在的）沟通模式沟通模式态度态度群体作用群体作用冲突冲突解决问题的方式解决问题的方式行为方面（潜在的行

8、为方面（潜在的组织冰山图解组织冰山图解 Basic OB Model 组织行为学的基本模型组织行为学的基本模型Groups level群体水平群体水平Individual level个体水平Organization systems level组织水平组织水平Level IILevel IIILevel I 组织组织1. 在追求目标中工作的个体：在追求目标中工作的个体： 组织组织2. 相互影响的小组，群体和部门：相互影响的小组，群体和部门：组织组织3. 整个组织整个组织组织形成的图解组织形成的图解组织行为学的两个基本问题组织行为学的两个基本问题组织组织组织？组织？影响影响影响影响成员成员成员？成

9、员？如何做如何做如何做如何做PsychologyThe science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.SociologyThe study of people in relation to their fellow human beings.Social PsychologyAn area within psychology that blends concepts from psychology and sociology and th

10、at focuses on the influence of people on one another.AnthropologyThe study of societies to learn about human beings and their activities.Political ScienceThe study of the behavior of individuals and groups within a political environment.PsychologySociologySocial PsychologyAnthropologyPolitical Scien

11、ceLearningMotivationPersonalityPerceptionTrainingLeadership effectivenessJob satisfactionIndividual decision makingPerformance appraisalAttitude measurementEmployee selectionJob designWork stressIndividualGroupOrganizationalSystemGroup dynamicsCommunicationPowerConflictFormal organization theoryBure

12、aucracyOrganization technologyOrganizational changeBehavioral changeCommunicationGroup decision makingCross-cultural analysisOrganizational cultureOrganizational environmentConflictIntra-organizational politicsPowerStudy of OrganizationalBehaviorBehavioralScienceContribution Unit of AnalysisOutputBi

13、ographicalCharacteristics传记特点传记特点Personality人格人格Values andAttitudes价值观价值观/态度态度Ability能力能力Perception感知感知Motivation激励激励Learning学习学习IndividualdecisionmakingProductivityAbsenceTurnoverSatisfactionGroupdecision making群体决策群体决策Communication沟通沟通OtherGroups团队团队Leadership领导领导Group群体群体Conflict冲突冲突Power andPoli

14、tics权力与政治权力与政治ProductivityAbsenceTurnoverSatisfactionInter-grouprelationsHuman resourcepolicies andPracticesHRM政策与实践政策与实践OrganizationalCulture组织文化组织文化WorkStress工作压力工作压力Organizationstructureand design组织结构与设计组织结构与设计ProductivityAbsenceTurnoverSatisfactionxy ProductivityA performance measure that includ

15、es effectiveness and efficiency.EffectivenessAchievement of goals.EfficiencyThe ratio of effective output to the input required to achieve it.AbsenteeismThe failure to report to work.TurnoverThe voluntary and involuntary permanent withdrawal from an organization.Organizational citizenship behavior (

16、OCB)Discretionary behavior that is not part of an employees formal job requirements, but that nevertheless promotes the effective functioning of the organization.Job satisfactionA general attitude toward ones job, the difference between the amount of reward workers receive and the amount they believe they shou