Business_Chap007_英文课件

1、McGraw-Hill/Irwin 2008 The McGraw-Hill Companies, Inc. All rights reserved.7Management A process designed to achieve anorganizations objectives by using itsresources effectively and efficientlyin a changing environmentManagers Managers make decisions about the use of resources and are concerned with

2、: Planning Organizing Leading Controlling the organizations activitiesThe Functions of ManagementWhere Planning Starts Objectives The ends or results desired by the organization and are derived from the organizations mission Mission The statement of an organizations fundamental purpose and basic phi

3、losophyTypes of Plans Strategic plans Establish long-range objectives and overall strategy Tactical plans Designed to implement strategic objectives (usually one year or less) Operational plans Specify actions to achieve tactical plans (very short-term)Crisis Management Contingency Planning Requires

4、 that managers plan for “when” rather than “if” a disaster occursOrganizing Helps create synergy Establishes lines of authority Improves communication Helps avoid duplication of resources Can improve competitiveness by speeding up decision makingStaffing Managers must ensure that the organization ha

5、s enough employees with appropriate skills to do the work. Managers must also determine: What skills are needed for specific jobs How to motivate and train employees to do their assigned jobs How much to pay employees What benefits to provide How to prepare employees for higher-level jobs in the fir

6、m at a later dateDirecting Motivating and leading employees to achieve organizational objectives Recognition and appreciation are often the best motivators for employees.ControllingControl involves five activities:1. Measuring performance2. Comparing present performance with standards or objectives3

7、. Identifying deviations from the standards4. Investigating the causes of deviations, and taking corrective action when necessary5. Correcting activities to keep the organization on courseThe Levels of ManagementThe Ten Highest Paid CEOsImportance of Management Functions to Managers in Each LevelWor

8、kforce DiversityAreas of Management Financial management Production and operations management Human resources management Marketing management Administrative managementDid You Know? Women represent only 15.7 percent of corporate officers and just 5.2 percent of all top earners.Skills Needed by Manage

9、rs Leadership skills Technical expertise Conceptual skills Analytical skills Human relations skillsThree Basic Styles of Leadership Democratic Autocratic Free-reinSeven Tips forSuccessful Leadership1.Build effective and responsive interpersonal relationships.2.Communicate effectivelyin person, print

10、, e-mail, etc.3.Build the team and enable employees to collaborate effectively.4.Understand the financial aspects of the business.5.Know how to create an environment in which people experience positive morale and recognition.6.Lead by example.7.Help people grow and develop.Source: Susan M. Heathfiel

11、d, “Seven Tips About Successful Management,” What You Need to Know A (n.d.), http:/ (accessed October 31, 2006).Where Do Managers Come From? Good managers are made, not born: Promoting employees from within Hiring managers from other organizations Hiring managers graduating from colleges and univers

12、itiesSteps in the Decision Making ProcessThe Reality of ManagementThere are only two basic activities of management:1. Figuring out what to do despite uncertainty, great diversity, and an enormous amount of potentially relevant information2. Getting things done through a large and diverse set of peo

13、ple despite having little direct control over most of themThe Median Annual Salaries for Management PositionsComputer/IT managers$85,240Marketing managers$78,250Financial managers$73,340Human resources/labor managers$67,710Production/operations managers$67,320Medical/health services managers$61,370A

14、dministrative managers$52,500Solve the Dilemma1.Evaluate Infinitys current situation and analyze its strengths and weaknesses.2.Evaluate the opportunities for Infinity, including using its current strategy and propose alternative strategies.3.Suggest a plan for Infinity to compete successfully over

15、the next ten years.Explore Your Career Options In which types of industries or sectors are managers the most likely to be hired?Additional Discussion Questions and Exercises1. What is the difference between strategic plans and tactical plans?2. Which of the five functions of management is most close

16、ly concerned with evaluation?3. Which level of management is most likely to need technical skills?4. Describe the individuals with whom managers are involved in networking. What is the value of networking for managers?Chapter 7 Quiz1.Which of the following skills involves the ability to think creati

17、vely, to think in abstract parts, and to see how terms fit together to form a whole?a.analytical skillsb.conceptual skillsc.human relation skillsd.technical skills2.Which describes free-rein leaders? a.Leaders make all decisions and tell employees what to do and how to do itb.Leaders allow employees

18、 to get involved in decisions.c.Leaders allow top management to make all decisions and tell employees what to do and how to do it. d.Leaders let employees work without much interference.Chapter 7 Quiz3.An agenda is most closely associated working.b.technical expertise.c.a calendar.d.financial resources.4.The ability to deal with people is known as (an) a.analytical skill.b.conceptual skill.c.human relation skill.d.tech