hotelaccommodation

1、Accommodation Which kind of hotel do you like？A special motel?A magnificent castle?A peaceful cottage?Or an ordinary inn? No matter what kind of hotel you will choose, just relax yourself and have a good holiday with your family or your friendsBed & BreakfastBackpacker HostelKey Words: budget tr

2、aveler; young clients; dormitory style; bunk bed; light mealsBoutique HotelKey Words: Small; Top class; unique style; marketed to the affluentGuest HouseA private home that has been converted for the exclusive use of guest accommodation.The public areas of the establishment are for the exclusive use

3、 of the guests.The owner lives off-site.Provides a wider range of services than a B & B.Lodge A lodge is an accommodation facility which is located and designed to optimize the feeling of being closely in touch with nature.Outdoor experience should be offered at the lodge, such as guided walks,

4、game drives. Resort A resort may include all the facilities a hotel may have, but must also include an associated recreational aspect, be it golf, spa, amusement park, skiing, etc.Motel you can find Motels along streets rather than actually in a town. Its awesome for families that are on road trips

5、and long for a comfortable bed to sleep in for the night.The best appearance of a motel is its u-shaped and its yard as a huge parking lotcampsiteHome swapsingle room 单人间单人间a room with 1 single bed, strictly for 1 adult only Room Types 客房类型客房类型double room 双人间双人间a room with either 1 queen or king siz

6、ed bed to accommodate 2 adultstwin room 双人双人对床间（标准间对床间（标准间)a room with 2 single beds accommodating 2 adultstriple room 三人间三人间A room with either 3 single beds, or 1 queen bed and 1 single bed to accommodate 3 adultsfamily / quad room 家庭间家庭间/四人间四人间 A room with either 4 single beds, or 1 queen bed and

7、2 single beds to accommodate 4 adultssuite 套房套房a bedroom with a small living area to accommodate 2 adultsmini suite 迷你套房迷你套房junior suite 普通普通/简单套房简单套房presidential suite 总统套房总统套房ambassdor suite 大使套房大使套房deluxe suite 豪华套房豪华套房standard single 标准单人间标准单人间 superior single 高档高档deluxe single 豪华豪华Bed Sizes 床位规

8、格床位规格单人床单人床 single bed双人床双人床 double bed大号双人床大号双人床 queen-size bed特大号双人床特大号双人床 king-size bed婴儿床婴儿床 cot加床加床 extra bed折叠床折叠床 roll-away bedRoom Status 房态房态 occupied 住客房住客房OC：occupied cleanOD：occupied dirtyvacant ( VC VD) 空房空房 stayover 续住房续住房due-out 即将离店房即将离店房late check-out 延时离店房延时离店房on-change 需要马上整理的房间需要

9、马上整理的房间complimentary 免费房免费房 Reservationwalk-in guest 未预定的散客未预定的散客FIT Reservation散客预定散客预定 ( Foreign Individual Tourist)GIT Reservation旅游团预定旅游团预定 (Group Inclusive Tour) Corporate Reservation 公司预定公司预定Guaranteed Reservation 有保证预定有保证预定prepayment 预收款预收款advanced deposit 押金押金Reservation Form 预定单预定单Reservati

10、ons # _Mr / Mrs / Miss / Ms _Arr. Date: _ Dep. Date:_ETA: _ No. of nights _Room type: _ No. of rooms _No. of persons: _ Rate quoted: _Contact / company name: _ Address: _Phone No.: _ Fax No.: _Method of payment: _ Gtd booking: _1) Have you got any vacancies ? / Do you have any vacancies for the nigh

11、ts of 15th?2) Id like to make a reservation for two night. / I want to reserve a room, please.3) Please reserve two single rooms for me. / Id like to reserve. 4) Is that with or without bath? / Is there air-conditioning in the room?5) How much will it be for one night? / Could you tell me the room r

12、ate, please?Key Sentences6) What services come with that? Does that include breakfast? Do you offer airport pick-up service?7) Do you accept VISA / Master /American Express? 8) Can you give us a special rate / a discount?9) That sounds good, Ill take it. Thats a bit more than I expected to pay.10) T

13、hank you, goodbye.2. Checking in Front Desk 前台前台Receptionist 前台接待员前台接待员Reception Desk 接待处接待处Registration Form 登记表登记表Safe-deposit Box 保险箱保险箱Voucher 住房凭证住房凭证Hotel room facilities 客房设施客房设施washbasin 洗脸盆洗脸盆 bath tub 浴盆浴盆 bathrobe 浴袍浴袍 bath towel 浴巾浴巾 flush toilet 抽水马桶抽水马桶 toilet paper 卫生纸卫生纸 shower 淋浴淋浴c

14、old and hot water taps 冷热自来水龙头冷热自来水龙头 toilet mirror 梳妆镜梳妆镜 tea table 茶几茶几 ashtray 烟灰碟烟灰碟 dressing table 梳妆台梳妆台 sofa长沙发长沙发armchair 扶手椅扶手椅 folding chair 叠椅叠椅 rocking chair 摇椅摇椅 stool 凳子凳子 floor lamp 落地灯落地灯 bedside lamp 床头灯床头灯 pendant lamp 吊灯吊灯 desk lamp 台灯台灯 door key 门钥匙门钥匙 door chain 防盗链防盗链 carpet 地毯

15、地毯central heating 暖气暖气 airconditioner 空调空调 electric fan 电扇电扇clothes-hanger 衣架衣架 built-in wardrobe/closet 壁橱壁橱 electric iron 电熨斗电熨斗 pillowcase 枕套枕套 pillow 枕头枕头 bedspread 床罩床罩 sheet 床单床单 quilt 被被 cushion 垫子垫子 socket 插座插座 plug 插头插头 switch 开关开关 telephone 电话电话 electric kettle 电热水壶电热水壶 waste-paper basket

16、废纸篓废纸篓Key SentencesHave you made a reservation?Do you have a reservation? Have you reserved a room?Have you booked any rooms?1. How to find out if the guest has a reservation2. How to ask the guest to fill out the registration formWould you like to register?Will you please fill out this registration

17、 form? May I see your confirmed fax/notice?预定确认函预定确认函May I see passports of the guests?May I have a look at your passport?Please write out your passport No./Visa No. here.I need your passport/visa number/ signature here.Please sign your name here.We require a deposit of one nights room rate in advan

18、ce to secure your reservation.Would you mind paying the deposit at the cashiers over there? How will you be paying, in cash or by credit cards?Children will enjoy half price. There is a company discount.3. How to get in the deposit, ask ways of paying and offer special room rates4. How to apologize for overbooking and recommend hotels. I hope youll understand.Sorry, but the guest has not checked out.May I recommend another hotel?Twin RoomSingle RoomD