安保部培训讲义(共36张)

1、Security Department保安部保安部 Mission 使命使命 Ensure the security and safety of guests, staff and hotel property, partnering police to keep our hotel safe and secure. We display vigilance, strict discipline, are highly organized and work efficiently. Our aim is guests satisfaction and staffs trust. We will

2、 be polite, courteous and have guest service orientation in our work. 保障酒店消防治安人身财产安全,协助公安消防机关的安全保卫工作，使其成为警惕性高、纪律严明、组织性强、行动迅速、有效率的机构，客人满意，员工信赖是我们的工作目标，整个部门在开展安全工作中始终贯穿服务意识并且礼貌、谦恭。Organization Chart部门组织结构图部门组织结构图保安部经理Chief Security Officer保安部副经理Asst. Chief Security Officer保安部主管（消防）Security Supervisor

3、(Fire Safety Officer)保安部主管Security Supervisor保安部秘书Security Secretary保安Security GuardKey Responsibility 主要工作职责Patrol all areas including guest room blocks, employee locker rooms, kitchens, food and beverage outlets and storage areas, car parks and remote areas 巡逻酒店所有区域,包括员工更衣室,厨房,餐饮部仓库,停车场和偏远区域.Respo

4、nsible for the safety and security of guests, employees, property and establishment needs 负责酒店客人,员工,财产和设施设备的安全和保障.Implement procedures for security and emergency incidents 按程序执行安全和紧急事件.Ensure that all fire alarms, fire fighting equipment are in good working order. 确保所有的火警,消防设备都处于正常运转状态.Be thoroughly

5、 familiar with the property layout, design, entry, exit points and hotels emergency plan, Report to management all matters affecting the safety of guests, employees and property. 对酒店财产和资产的布局有全面的了解,熟悉酒店的紧急计划.对酒店管理层报告所有会影响酒店客人,员工和财产安全的问题.Monitor staff clocking on and off duty, engage in staff bag chec

6、ks and locker checks as directed by Human Resources Department 监督酒店员工上下班打考勤,查包和在人力资源部的指导下检查员工储物柜.Maintain a 24 hour surveillance of all areas that are frequented by guests as well all work areas 24小时监督所有的公共和工作区域.Coordinate functions with Police and other government security agencies and promote good

7、will with them 与保安部各员工协调工作和职责, 与警察局,其他政府安全机构提升良好的意愿.Provide escort duty for money transfers to/from the General Cashiers office and bank as/when required 负责护送现款送转到总出纳办公室或银行.Perform other duties as assigned 履行其他被指派的职责.Service Area服务区域 Lobby大堂区域大堂区域:Provide continuous moving/static patrols for the lob

8、by and areas out of visual range, i.e. walkways, entrance/exit points, car park areas, common/public areas, etc. 在大堂区域保持警觉性,比如:过道,门口,停车场,公共区域等.Pay close attention to activities in the lobby. 密切关注大堂区域的一切动向.Listen for unusual sounds, discussions, etc. 关注异常的声音和争论等.Pay particular attention to undesirabl

9、es, persons loitering around or entering the lobby. 特别关注陌生人进入大堂.Monitor all incoming deliveries from the lobby and be vigilant of any suspicious items. 监控所有进入大堂的物品并且警惕任何可疑物品Monitor any situations, actions, persons that are dangerous or seem out of character. 监控一切有异常的情况、行动，危险或不恰当的行为.Lobby Security Of

10、ficers will be called upon to respond to any questions or requests for service from guests or colleagues 在大堂区域对客人或同事所提出关于服务的问题或请求作出回应. Exterior外部区域外部区域:All building exterior roofs/walls/windows/doors/doorways are monitored for: 时常检查建筑外部情况：房顶、墙体、窗户、门、门口等。 Unusual situations, damage, unusual /unexpect

11、ed changes.异常情况，损坏和变化。 Suspicious boxes, packages, backpacks, etc.可疑的箱子，包裹，背包等。 Lobby Entrances and Public Areas (Refer to Watchmans Tour) 大堂的入口和公共区域（参考巡逻路线图） Patrol each area hourly on a 24/7 schedule 根据7天24小时，每小时检查一次Parking Areas and Hotel Access Points 停车场和定点区域 Continuous patrols will be done in

12、car parks, roadways, receiving bay and public areas. 连续性的巡逻并检查如下区域：停车场区域，行车道、收货处及公共区域。 Enforcement checks will be done on vehicles improperly parked, left unattended in inappropriate areas, left for extended periods of time or parked overnight without proper authorization. 执行对随意停放或无人看管的车辆，超时停放或未经认可过

13、夜停放的车辆的检查。 Interior内部区域内部区域:Be knowledgeable to answer guests questions or direct guests to groups or persons who can assist with their needs. 回答客人或团队的问题并给予需要帮助的客人或团队直接的帮助Check common areas every hour. 每半小时检查以下区域： F&B outlets 餐饮部营业区域 Staff areas 员工区 Lobby 大堂 Entry Points 入口 Toilets 洗手间 Offices 办公室 G

14、uest amenities 客用区域 Security Distribution Point 保安岗位分布点保安岗位分布点:Lobby Entrance 大堂入口处Lobby 大堂Staff Entrance 员工入口处Car Parking Area Exit (-1B) 车道出口处（负一层）Passage from -1B to -2B 负一层到负二层的通道处CCTV Room 监控中心Guest Room Area ( 3 Security Staff) 客房区域（共3个保安员）Patrol （2 Security Staff）2个保安员不间断巡逻Watchmans Tour巡逻路线L

15、obby Area大堂区域大堂区域: Lobby Entrance Car Park Area Luggage Room Lobby Lobby Bar Business Centre Wine Bar Green Tea Chinese Restaurant Chinese Show Kitchen BBQ Kitchen BBQ Restaurant Fire Staircase 外围停车场 行李房 大堂 大堂吧商务中心 酒吧 逸醉茶廊中餐厅 中厨开放式厨房 巴西厨房 巴西烧烤餐厅 消防楼梯 Guest room area客房区域客房区域: Each Block Area Access A

16、ll Passageway Landscape SPA Riyue Square 各区域通道各出入口绿化区域水疗日月广场Basement 1/ -1楼： CCTV Room Security Office Staff Entrance Engineer Office EDP Office Male/Female Locker Room TV Equipment Room Car Park Area Fire Staircase Fire Door HR Office Meeting rooms Health Club Executive Office Crowne Function Room

17、消防控制中心 保安部办公室 员工出入口（打卡区）工程部办公室电脑房员工更衣室电视房停车区消防楼梯人力资源部办公室 会议室 健身中心 行政办公室宴会厅Basement 2/ -2楼 Car Park Area Store Room Staff Restaurant Banquet Kitchen Staff Smoking Room Toilet Executive Chef office Stewarding office General Cashier Office Finance Office Dormitory for Shift Staff Recreation Room DFB of

18、fice Crowne Ballroom Fire shutter doors Fire-fighting equipment (access). 停车场 库房 员工餐厅 宴会主厨房 吸烟室 洗手间 总厨办公室 管事部办公室 出纳办公室 财务部办公室 男（女）倒班宿舍 职工娱乐室 餐饮部办公室 大多功能厅 巡逻期间重点检查以下情况：Inspection Points To Note1.Suspicious characters and vehicles 可疑人员和车辆 2.On Lookout for Hidden Dangers 安全隐患,安全破坏3. Suspicious Characte

19、rs 明显的犯罪动机4. Dark Areas and areas not monitored by CCTV 没有照明设备的区域5. The indicator lights of emergency exits are in working order 紧急出口指示灯没照亮或指示错误区域方向6. The emergency access doors and exits 紧急安全出口区域被锁或不能通过7. Check rubbish bins and other receptacles at stair landing area 楼梯间的垃圾箱或设备8.Check for missing o

20、r damaged fire-fighting equipment and the door with hidden trouble or be prized up 缺少或损坏的消防器材，存在安全隐患或已经被撬开的门9.Ensure the fire staircases and fire access areas are not blocked. 消防楼梯或消防通道是否被占用10.Uncared kids无人照料的小孩11.Any acts contravening hotels policy 其他违反酒店政策的行为 As a member of the Emergency Response

21、 Team (ERT), Security performs a vital task ensuring the safety of InterContinental Hotels Groups guests, employees and property. 应急反应小组的成员履行的一个很关键的任务是确保洲际酒店集团客人、员工和财产的安全。 Members of the ERT are responsible for ongoing fire prevention activities. 应急反应小组成员对消防活动负有责任。Constant inspections are required t

22、o ensure that all InterContinental Hotels Group safety and security rules & regulations and every fire safety laws are being observed. 持续不断日常巡逻和检查，要确保时刻遵守洲际酒店集团的安全条例和消防安全法The Emergency Response Team also serves as a fire preparedness task force, drilled and experienced in the basic procedures of fir

23、e containment and suppression, able to extinguish and manage a fire in its beginning (initial) stages, - until the professional fire department members arrive. 应急反应小组还作为一支消防预备队，对消防控制与抑制的基本原理进行操练，在火灾初始状态时可以进行控制，直到专业消防部门人员到达消防现场The goal of the Emergency Response Team training is to create a thoroughly

24、 well trained team that maintains the highest standards of fire prevention and is prepared to act quickly and effectively to save lives and minimize property loss should a fire occur. 应急反应小组培训的目的是创造一支技能全面的队伍，具有高标准的防火能力，当火灾发生时能最快最有效地减少损失和拯救生命。应急反应小组应急反应小组组织构架图ORGANISATION OF THE EMERGENCY RESPONSE TE

25、AMEmergency Response Team Director应急反应小组总监ERT Shift Captain应急反应小组当值领班 (Day shift)早班ERT Shift Captain应急反应小组当值领班 (Afternoon shift)中班ERT Shift Captain应急反应小组当值领班 ( Night shift)夜班ERTMember应急反应小组成员ERTMember应急反应小组成员ERTMember应急反应小组成员ERTMember应急反应小组成员ERTMember应急反应小组成员ERTMember应急反应小组成员Division/Dept. Heads部门总监

26、、经理Division/Dept. Heads部门总监、经理Division/Dept. Heads部门总监、经理Structure应急反应小组结构The hotels Emergency Response Team shall include at least two employees from every shift. The Emergency Response Team Director the Chief Security Officer/Chief Engineercoordinates the efforts of every employee who must be trai

27、ned to handle emergency situations.酒店每个班次内至少要有两名应急反应小组成员。应急反应小组总监应急反应小组总监 保安部经理/总工程师 负责协调每位员工参加培训来处理紧急情况发生。In that capacity, the Emergency Response Team Director is responsible for training and maintaining the high level of readiness in terms of people and equipment.应急反应小组总监负责培训并且保证高水平的人员和设备的配备。The

28、Shift Captain is the highest authority present in the hotel when an emergency occurs. Depending on the time of day or week, this can be the General Manager, Resident Manager or Manager on Duty.当酒店内发生紧急情况时，领班具有最高权威。由于工作日的关系，负责人也可是当班的总经理，驻店经理，或者行政值班经理。The Shift Captain must be fully familiar with ever

29、y detail of all emergency procedures and closely acquainted with every member of the hotels Emergency Response Team.领班必须对紧急情况处理程序的每一个细节都要了如指掌，并且熟知酒店紧急反应小组的每位成员。Member of ERT 组织成员Chief Security Officer 保安部经理Chief Engineer总工程师GM/RM/MOD总经理/驻店经理/行政值班经理 (Morning shift)早班GM/RM/MOD总经理/驻店经理/行政值班经理(Afternoon

30、 shift)中班GM/RM/MOD总经理/驻店经理/行政值班经理( Night shift)夜班HSKP Team管家部Concierge礼宾部Kitchen厨房Engineer工程部HSKP Team管家部Concierge礼宾部Kitchen厨房Engineer工程部HSKP Team管家部Concierge礼宾部Kitchen厨房Engineer工程部HSKP Team管家部Concierge礼宾部Kitchen厨房Engineer工程部HSKP Team管家部Concierge礼宾部Kitchen厨房Engineer工程部HSKP Team管家部Concierge礼宾部Kitchen

31、厨房Engineer工程部Division/Dept. Heads部门总监、经理Division/Dept. Heads部门总监、经理Division/Dept. Heads部门总监、经理 In addition, the Shift Captain must possess 此外，领班必须具备: Practiced operating knowledge of fire fighting equipment and other emergency equipment in every part of the hotel:熟练使用酒店内各地方的灭火设备和其他紧急设备的操作手法。 Familia

32、rity with the location of all exits from the property: 熟悉酒店各出口的位置。 Practiced understanding of current evacuation procedures and operation of the hotels evacuation alarm system; 熟知目前酒店撤离程序和撤离预警程序。 And the split-second judgment required to make crucial decisions in times of emergency. ： 当紧急情况发生时，瞬间能做出

33、关键性决策。 Emergency Response Team Training provides 应急反应小组培训提供: Awareness of fire facts 消防意识常识 Familiarity with fire fighting equipment 熟悉灭火设备 Interaction with employees, guests and Fire Brigade fire fighters 与员工、客人和消防人员进行互动 Emergency and fire fighting skills 紧急情况和消防技能 Fire drill participation 参加消防演习Fi

34、re Alarm/Evacuation Plan & Flow Chart消防疏散计划和流程图 消防接警及疏散预案Fire-Evacuation PlanType of Fire 火灾类型 Ordinary Combustibles 一般火灾 Wood木材木材Cloth衣物衣物Paper 纸纸张Rubbish垃圾垃圾Flammable Liquids液体火灾 Paint油漆Grease油脂Oil石油Gasoline汽油 Live Electrical电器火灾 (Malfunctioning Equipment)Motors马达Control Panels控制板 Wiring线路Combusti

35、ble Metals金属火灾 (Not normally found in hotels)Magnesium酒店不多见，多为电磁着火Type A fires involve ordinary combustibles found in every property wood, cloth, paper, rubbish and plastic. A类火灾多为一般燃烧物引起，它们为 木材、衣物、纸张、垃圾及塑料等。Type B fires occur when flammable liquids including paint, grease, oil and gasoline ignite.

36、B类火灾为可燃液体如油漆、油脂、石油及汽油等点燃所致。Type C fires, live electrical fires, are caused by malfunctioning electrical equipment, such as motors, control panels and wiring. C类火灾为电火，是由马达、控制板、线路等着火所致。Type D fires, which rarely happen in hotels, are those in which combustible metals such as magnesium are involved. D类

37、火灾在酒店不多见，是由可燃金属如镁等 着火所致。酒店的消防培训主要侧重在A、B、C类火灾。Hotel fire fighting training will mainly involve Type A, B and C fires onlyFIRE FIGHTING EQUIPMENT灭火器材Fire extinguishers灭火器Fire extinguishers are located throughout the hotel. In the course of training, all staff will become familiar with the exact locati

38、on of every fire extinguisher in our hotel and how each must be maintained to assure its usefulness when needed. 灭火器遍布酒店。在培训的过程中你会熟悉酒店中每一个灭火器的确切的放置位置，以及如何确保灭火器的维护以备不时之需。 Just as fires are divided into categories, fire extinguishers are also designated by categories A, B and C that indicate what type

39、s of fire they are designed to combat. 正如火灾被分为不同的类型，灭火器也相应地被分为A、B、C不同的类型，从而对应地适合扑灭不同类型的火灾Some extinguishers are rated for all three kinds of fires A, B and C while others are limited to only one or two classes 有些灭火器适合扑灭所有A、B、C三类火灾 而其它灭火器则只适合扑灭一类或两类的火灾FIRE EXTINGUISHER SELECTION CHART 灭火器使用选择表Each ty

40、pe of extinguisher possesses its own discharge time and similarly, each kind has its own charge range. Generally you should stand at least 5m away from the fire, with any wind to your back, while extinguishing a fire with an extinguisher.每种类型的灭火器都有其各自的喷射时间与射程。一般情况下，扑灭火灾的时候，我们需要站在上风向，距火焰5米处使用灭火器灭火。Th

41、is information, contained on the chart below, is vital information which all staff should memorize in order to cope effectively with fires of any type.记住如上图表所包含的信息可以帮助你有效地应付不同类型的火灾，故而十分重要。 Fire Hoses 消防水龙带There are two basic kinds of hoses, which measure 有两种基本类型的消防水龙带它们的尺寸是：Hoses 38mm in diameter or

42、 smaller and require only one person to operate them: a person fully trained in their use, for example an ERT member. 直径38毫米或小一些的水龙带 只用一人操作即可：一个受过训练的人如应急反应小组成员。Operating 65mm hoses, which require three people to hold them, is normally done by the fire department. In an emergency, ERT assistance may

43、be required by the fire department in using these hoses. 65毫米的水龙带，需要三人进行操作，通常用于消防部门。紧急事件发生时，应急反应小组可能被要求协助消防部门操作水龙带。 Hose Nozzles管口 Two types of hose nozzles are currently used with hotel fire hoses 目前酒店灭火水管使用两种类型的管口.The straight-stream nozzle has no adjustment for fog patterns, no shut-off capacity

44、and tends to create considerable water damage. It is also more hazardous to use in the event of electrical fires. The straight-stream nozzle is designed to throw a high volume of water on a fire at 9m and 15m. 直流管口 没有水雾型喷嘴的调节器，不能立即关闭，易造成相当可观的水灾。如果附近有电的话使用时更加危险。当火势达到9米到15米时，可采用直流型管口。The adjustable fo

45、g nozzle with built-in shut-off capacity is the recommended type. But because its shut-off valve creates greater pressure, the fog nozzle should only be used with lined fire hoses. With the adjustable fog nozzle you have a choice of water discharge pattern and quantity. 。 可调节型水雾喷嘴 可立即关闭 推荐使用此类型 但由于立

46、即关闭时会产生巨大压力，水雾型喷嘴只能用于直线形的灭火水管。你可以调节喷嘴来选择水流类型和流量。 Automatic Sprinkler Systems自动喷淋系统 The quickest and surest method of extinguishing or controlling a fire is by use of automatic sprinkler systems. Our Engineering staff should know the locations of the shut-off valves for the automatic sprinkler system

47、 in our hotel, so that we can be prepared to turn them off when requested to do so by the fire department, after a fire has been completely extinguished. 扑灭或控制消防最迅速最有效的方法就是使用自动喷淋系统。你应该知道酒店自动喷淋系统关闭水管的位置所在，这样当火已经被完全扑灭，消防部门需要关闭水管时，你可以将它关闭。Other Fire-Fighting Equipment & Facility其它消防设施设备 Installation of

48、 a properly labeled and fully stocked Emergency Response Team kit and Fire buggy at the property is another fire-fighting must. The fire drills in which we participate include training in the proper use of every item of fire fighting equipment at our property including these kits and buggy. 酒店内应急反应小

49、组背包上贴上适当的标签，装备配备完全，和/或消防推车的安装是其它必备的消防工具。消防演习包括所在酒店的每一种消防设备的使用培训，包括工具箱和消防推车。灭火器Fire extinguisher消防水枪头Fire fighting water nozzles自动喷淋头Sprinkler 消防水带 Water Hoses防毒面罩 Gas mask消防头盔 Fire helmet应急灯 Emergency lighting对讲机 Walkie-talkie消防服 Fire Fighting Apparel担架 Stretcher消防斧和消防扳手 Fire fighting axe & spanner电瓶车Buggy消防灭火推车 Fire extinguishing cart消火栓箱 Fire Hydrant光电感烟报警器 Photoelectric smoke alarm消防安全出口指示灯Exit手动报警按纽 Manual alarm call buttonMaster Key System (FOH&BOH)万能钥匙系统-前台和后台 Centralized Key Control钥匙的集中控制钥匙的集中控