客户满意度调查实施计划

1、第 PAGE5 页 共 NUMPAGES5 页20_客户满意度调查实施计划Dear Customer： Please fill in the following list, if you have any suggestions for our service quality.Really appreciated for your support! JHJ International Transportation Co., Ltd.pany Name:Dept:Address:Your name:Tel:DateFa_:E-mailCustomer Satisfaction Survey fo

2、r Ocean E_portDear Customer：If you were asked to score the following aspect, how much will you give? Score 1 for totally dissatisfied，Score 2 for dissatisfied，Score 3 for Normal，Score 4 for satisfied， Score 5 for satisfied so much。ITEMCONTENTScorePROBLEMDEMANDation1、reply immediately2、clear ation3、r

3、easonable offer4、Tariff UpdateClient mission1、convenience and quick response of business mission2、Booking Reply3、Booking Quality4、in time and accurate arrival notice5、meet your requirement on special services6、CS peoples professional skills and capabilities to solve problems7、passionate, patient and

4、 active CS peopleCustom Declaration1、accurate document verification2、clearance of goods immediately3、send you all Custom Inspection info in time4、the ability to handle Custom declaration, clearance and Inspection5、the speed of return Custom declaration document6、the speed to handle the document amen

5、dmentWarehousing Transportation1、Service quality and price advantage of collecting cargos on your domicile2、Service quality of fleet and transportation3、Service quality of warehousing and storageDocuments1、timeliness and validation of shipment bill amendment2、accurate shipment bills amendment3、speed

6、 of sending shipment bill4、satisfaction on the B/L officersTracing Tracking1、send you the arrival info in time2、missed voyage container and reload in timeFinancial Settlement1、rational e_tra charge and in time confirmation2、correct invoices3、accurate account statementHandle plaint1、Smooth channels t

7、o feedback your plaint2、handle your plaint in time3、satisfaction on the response about your plaintAgreement1、advantages of our services pared with your other vendors2、actively contact with you on the e_tension after the e_piration of the contract3、customer relationship maintenance satisfactionmunications1、call-in service satisfaction2、fa_ receiving and solutions satisfaction3、e_pres