国际酒店SAP会所泉水疗养资料 泉水疗中心参观服务程序SOP-Visit Spa Procedure

1、LSOP No.:RM-SPA-R03 Spa ReceptionistEffective Date:2011-5-03Division:SPARevised Date:Section:Spa ReceptionPrepared by : Cindy LiApproved by:Resident Manager PAGE 3SUBJECT: Quan Spa Visit Procedure泉水疗中心参观服务程序_ OBJECTIVE目的礼貌待客,耐心、专业的讲解，满足客人的需求。POLICY政策：为了满足具有消费潜力的客人了解SPA的设施设备，体验SPA的环境，使他们成为实际的消费客人。PRO

2、CEDURES 程序： 水疗接待Receptionist（后简称R）R:早上好/下午好/晚上好，欢迎光临泉水疗中心，您是第一次来水疗中心吗，我带您参观一下我们水疗中心好吗？R：“Good Morning/ Afternoon or Evening, welcome to Quan Spa. Is this your first visit here Madam/Sir? Please let me introduce and bring you to tour around the spa”.R:这是我们零售展示区, 这是美国蓓丽雅的护理产品，它的最大特点是所有的产品都是纯天然的，不含有酒精和

3、化学物品。R: This is retail area, The beauty product Pevonia Botanical are from America, all the product are made from natural ingredients and do not contain any alcohol or chemical.R:这边请，左侧是我们的健身中心，右侧是我们的泉水疗中心，这边是我们的室外休息区，您可以在疗程前或疗程后在这边休息。这边是男女更衣室，有独立的蒸汽、桑拿和水力按摩池。这边请，这是我们的室内休息室，也是专门提供给来水疗的客人休息的地方。R: Thi

4、s way please, the Health Club is on your left hand, the right hand is our Quan Spa. This is the Outdoor Relax Area, you can enjoy for total relaxation either before or after treatment. This is the Male and Female locker room. its equipped with private Steam, Sauna and Jacuzzi. This way please, this

5、is our Indoor Relax Area. R:这是我们的足浴区,如果您选择我们的足部护理或者美甲的项目那么都会在这里进行，所有美甲的产品全部都使用美国OPI的产品.R: This is Foot Lounge, you will enjoy your foot treatment, manicure and pedicure here. All manicure product OPI from America.R: 下面我们将要到达水疗中心别墅，我们共有8间独立的私人水疗别墅,每间都配有独立的水力按摩浴缸,冲凉房和洗手间。所有的护理前我们都会有一个饮用水果茶和足部放松沐浴的时间。如

6、果您想达到彻底的放松状态，您可以选择一个23个小时的水疗套餐。这边是我们的室外水力按摩池和冥想区，您可以选择护理前或护理后享用这些设施.R: Proceed to our Spa Villa, there are 8 private Spa villas. They are all equipped with Jacuzzi, Shower room and Rest room. Before the treatment start, we will offer you our welcome Fruit tea and provide you a footbath ceremony. In

7、order to relax your mind, body & Spirit, we suggest you to choose 2 to 3 hours spa packages. Moving out will be our outdoor Jacuzzi and spa cabana that you can enjoy meditation either before or after treatment.R: 您是否还有其他要了解的信息呢？这是我们水疗中心的资料，如有需要可以随时联系我们。R: This is our spa menu for your reference. Please do not hesitate to contact me (name) if there any other information you would like to know.R: 谢谢您的光临