酒店前厅部预订管理程序手册-SP-RM-RES-A050 Booking Confirmation (v)确认信

1、国际酒店前厅预订管理手册International Hotel Front Office reservation management manual酒店管理之家国际酒店预订操作程序手册Operating procedures manual for international hotel reservationStandard & Procedure国际酒店管理程序标准操作程序手册SOPPosition: Reservations Sales Agent职位：预订部销售文员Department:Front Office/ Reservation Dept Header. Adrew Guo部门：

2、前厅部/预订部部门经理：GM Approval: Zhang LeiDate: 28 September 2004总经理批准：日期：2004年9月28日Task: Booking ConfirmationCode: RM-RES-A050任务：确认信序号： RM-RES-A050Standard:When a booking confirmation is requested, a confirmation letter will be generated and sent to the booker within 2 hours by letter, fax or via e-mail. A

3、ll booking requests made by fax must be responded by fax within 2 hours.标准：当客人确 认 预 订时，预订部销售文员 须在 接 到 预 订 后 的 2小 时 之 内 以传真，信件和Email的形式回复确 认 。 通 过 传 真 做 的 预 订 必 须 在2小时内 以 传 真 回 复 确 认 。Procedures:If the guest requires a confirmation, enter the booking into Opera; input “Y” at the confirmation field.En

4、sure correct spelling in all fields and all booking information is correct. The confirmation will indicate if the booking is guaranteed or 6:00 p.m. release, as well as arrival and departure date.Ask if the guest requires the confirmation by e-mail, regular mail or by fax.If fax confirmation is pref

5、erred, obtain the fax number, and enter into Opera at the fax number field.In Opera Reservation Screen, select 4-“Confirmation”, and select option for printing standard confirmations.Ensure negotiated, contract or discounted rates are suppressed when confirmation is required in Opera. Only corporate

6、, rack or package rates should be shown on confirmations.Attach a copy of the fax confirmation or the confirmation letter to the relevant reservation form or fax.All confirmations must be sent within 2 hours.程序：1.如客人需确认，先将预订输入Opera,然后在确认栏中键入“Y”，选择需要的确认信格式。2.保证拼写正确，信息无误，确认信要指出预订是否是担保预订或是保留至6点以前有效，以及入住及离店日期。3.问客人确认由传真，因特网还是以信件发出。4.如为传真，问明传真号，输入Opera中对应位置。5.在4-确认中选择打印标准确认信。6.确认中隐去需要保密的协议价，合同价，折扣价。其中只有门市价，公司价和各种包价可以显示在确