摩托罗拉六西格玛企业培训 2.0Measure Performance Overview

1、Additional Department InfoCopyright 2002 Motorola. All rights reserved.Six Sigma Black Belt Program 2.0 Measure Performance Overview2.0 - 1Six SigmaBlack Belt Program2.0 - Measure PerformanceOverviewThese materials, including all attachments, are protected under the copyright laws of the United Stat

2、es and other countries asan unpublished work. These materials contain information that is proprietary and confidential to Motorola University and are thesubject of a License and Nondisclosure Agreement. Under the terms of the License and Nondisclosure Agreement, thesematerials shall not be disclosed

3、 outsider the recipients company or duplicated, used or disclosed in whole or in part by therecipient for any purpose other than for the uses described in the License and Nondisclosure Agreement. Any other use ordisclosure of this information, in whole or in part, without the express written permiss

4、ion of Motorola University is prohibited.Copyright 2002 Motorola. All rights reserved.2.0 Measure Performance Overview2.0 - 2DMAIC and the Process ImprovementRoadmapWhat is How areimportant? we doing?What iswrong?Whatneeds tobe done?How do weguaranteeperformance?1.0DefineOpportunities2.0MeasurePerfo

5、rmance3.0AnalyzeOpportunity4.0ImprovePerformance5.0ControlPerformanceA1D1D1D2A2A2ACopyright 2002 Motorola. All rights reserved.2.0 Measure Performance Overview2.0 - 32.0 Measure Performance1.0DefineOpportunities2.0MeasurePerformance3.0AnalyzeOpportunity4.0ImprovePerformance5.0ControlPerformanceObjec

6、tive To identify criticalmeasures that arenecessary toevaluate thesuccess, meetingcritical customerrequirements andbegin developing amethodology toeffectively collectdata to measureprocessperformance. To understand theelements of the sixsigma calculationand establishbaseline sigma forthe processes t

7、heteam is analyzing.Key Deliverables Input, Process,and OutputIndicators OperationalDefinitions Data CollectionFormats andPlans BaselinePerformance ProductiveTeamAtmosphereMain Activities Identify Input,Process, and OutputIndicators Develop OperationalDefinition &Measurement Plan Plot and AnalyzeDat

8、a Determine if SpecialCause Exists Determine SigmaPerformance Collect OtherBaselinePerformance DataInput ProcessInputIndicatorProcess IndicatorOutput IndicatorBBBChecksheetsAAPotential Tools andTechniquesOutput CCRA1A1D1D2D2A2Process IndicatorSigma=CCRXGapSigma=UCLXLCLCopyright 2002 Motorola. All ri

9、ghts reserved.2.0 Measure Performance Overview2.0 - 4PerformanceMeasurementSystemStable andCapable?ImproveMeasurementSystemAnalyzeDefineMeasureYesNoDetermine Sigma PerformanceIdentify Critical ProcessCharacteristicsDevelop BaselineData Collection PlanAssess Measurement System1.0DefineOpportunities2.

10、0MeasurePerformance3.0AnalyzeOpportunity4.0ImprovePerformance5.0ControlPerformanceCopyright 2002 Motorola. All rights reserved.2.0 Measure Performance Overview2.0 - 5Summary of 2.0 “Measure Performance”2.1 Determine What to Measure2.2 Manage Measurement2.3 Evaluate Variation2.4 Evaluate Measurement

11、Systems2.5 Determine Process PerformanceCopyright 2002 Motorola. All rights reserved.2.0 Measure Performance Overview2.0 - 62.0 Road To Improvement5.0ControlPerformance4.0ImprovePerformance1.0DefineOpportunitiesInputs Team Charter business case opportunity statement goal statement project scope proj

12、ect plan team roles and responsibilities Action Plan Process Maps Quick Win Opportunities Critical Customer Requirements Prepared Team3.0AnalyzeOpportunityOutputs Input, Process, and OutputIndicators Operational Definitions Data Collection Formats and Plans Baseline Performance Process Capability Si

13、gma Cost Time Other Productive Team AtmosphereObjectiveIdentify critical measures that arenecessary to evaluate the success ofmeeting critical customer requirementsand begin developing a methodology toeffectively collect data to measureprocess performance. Understand theelements of the six sigma calculation andestablish baselin