深圳威尼斯皇冠假日酒店管理培训生项目ppt课件

1、Crowne Plaza Shenzhen Management Trainee Progrom深圳威尼斯皇冠假日酒店管理培训生工程Why is it?The position exists to introduce the trainee to all aspects of hotel operations and in particular, the systems, procedures and philosophies of the Intercontinental Hotels Group.The Traineeship also includes structured superv

2、isory experience, which exposes the trainee to the skills of people management and forms the basis for further development. The aim is to develop managers of the future for your hotel. To build a talent pool and bench strength for middle managers in 2 to 3 years timelineTo build employer brand as kn

3、own for company who invests on growing people and high potential management Objective of CPSZ Management Trainee ProgramHow it Works Program Framework On-the-Job Training Training & Development Performance Management Succession Planning Recruitment18 months program, in different functions including

4、HR, FO, HSKP, S&M, F&B, Fin (Sample program in Toolkit)Recruit as Level 8 (Service associates/Supervisor) according to the candidates experience and background1-2 levels up upon successful completion of the program depending on performance (Performance management and succession planning)Current syst

5、em integration- On Boarding, Training & Development, Performance Management, Succession PlanningSpecialized Process in areas like recruitment, orientation, on-job training Orientation Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Chines

6、e Nationality A relevant Degree/Diploma in preferably Hotel, Commerce or Business Management Minimum 6 months experience in hospitality or a service industry environment Strong customer service orientation Effective communication skills Consistently striving to learn and apply skills and knowledge S

7、elf motivated, shows initiative and flexibility Mobility English proficiency Excel/Word operationRecruitmentManagement Trainee Selection Criteria1. Competency2. Skills Set3. Intelligence (capability potential) 4. FitCPSZ Management Trainee1st Interview & Assessment Activities1. Competency2. Skills S

8、etEnglish TestWindow Operation Test3. Intelligence (capability potential)IQ Test4. FitGroup ExerciseCPSZManagement TraineeCBI InterviewPresentationInterviewGroupExercisePresentationIQ TestTranslation/ComputerTest45TeamworkImpact & InfluenceCustomer FocusProblem Solving & Decision MakingImpact & Infl

9、uencePlanning & OrganizingDrive for ResultImplementationArithmeticSpatial SkillLogicalShort Term MemoryRote UtilizationAlgebraicVisual ApprehensionGeometricIntuitionComputational Speed TeamworkLeading & Developing PeopleDrive for ResultCustomer FocusUnderstanding OperationOral EnglishEnglishWindow o

10、perationPlanning & OrganizingImplementation30302045Management Trainee Selection ProcessDurationAssessment ActivitiesAssessment Areas Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment IHG Management Trainee on-boardingCentralized Off Job Ori

11、entationService ProgramOn-job OrientationOrientation Orientation On-the-Job Training Training & Development Performance Management Succession Planning RecruitmentHuman ResourcesTraining & DevelopmentFinanceSales and MarketingFood and BeverageFront OfficeHousekeepingOn-the-Job Training Orientation On

12、-the-Job Training Training & Development Performance Management Succession Planning RecruitmentManaging Training and DevelopmentCraft Training CertificateGroup Training CertificateSupervisory LeadershipTotal Quality ManagementPerformance ManagementE-Cornell CourseOther functional Training Training &

13、 Development Orientation On-the-Job Training Training & Development Performance Management Succession Planning RecruitmentPerformance PlanningMid Year Performance ReviewsAnnual Performance ReviewsPerformance Management Orientation On-the-Job Training Training & Development Performance Management Succession Planning RecruitmentConductPerformanceRev