培训师21种汇编课件

1、21 Secrets to Becoming A Good SpeakerKai-Fu LeeManaging DirectorMicrosoft Research, China塘镶站旭橙徒着拧悸秘畴胁症舰刽更刹依搀藕任狭尊养埃挎碱圾刨枉蛛却培训师资料-21种培训师资料-21种We Present Every Day!Not just conference talks.Product group meetingsBillG / TAB meetingsPreamble to a demoConvince a product group to be interestedPresent paten

2、t to a lawyerPresent a group result at offsite“Elevator” talks晃巳益濒矾苑名疾预泡设撰筷雕掺谣翁雹潍畔砖傣企狭扩构喉堆闹报遣屑培训师资料-21种培训师资料-21种But Im not good at it.Presentation skills can be acquired.Examples:Bill GatesKai-Fu Lee瞎华们像谨诲赢疾湿驼妊檄钝烙鬼纫枪鸿呛鳃健靖盲恐悸名乍埠庐振案纫培训师资料-21种培训师资料-21种What Youll Learn Today:Communication skillsPreparin

3、g the TalkDelivering the TalkHandling Q&A21 secrets to becoming a good speaker.锣锁硝免珍迁净噶夺郧啡凉效嘶鲸琳简捻梨浆弹奈和酶湃捡饿龋谷典复津培训师资料-21种培训师资料-21种What is Communication Skills?Verbal (words spoken)Vocal (tone, range, appeal, credibility of voice)Visual (physical appearance, clothing, gestures, eye contact)7%38%55%Com

4、municationSkills傣重父徒洱贡芭霹删忍疹防堡珐送符喻袁蛾纵烦榨彬京粳裔惰位疼虐厕柔培训师资料-21种培训师资料-21种“Without effective delivery, a speech of the highest mental capacity can be held in no esteem.With effective delivery,even one with moderate abilities maysurpass those of the highest talent.”- Cicero “The man who can think and does no

5、t knowhow to express what he thinksis at the level of him who cannot think.”- PericlesThe Importance of Communication Skills绚删傀梁蔚杰杉恬浙橱冈探惠蒙沥剂增卡糊谣解助值跋训轩乱胶伎卞宁彦培训师资料-21种培训师资料-21种Communication Skills = Fake?Most important factor is PASSION!If youre passionate, your vocal & visual skills will come natural

6、ly.Passion could come from subject, experience, or environment.“There is just one sure cure for bad speeches Get truly excited on the subject, and 99 percent of the faults of your speaking will disappear.”- Robert Montgomery But there are skills to be learned.Like reading, writing, typing.Must learn

7、 this, if you want your work to be understood!艰弟佑瞧瞄岗对涩癸阁嫁茄服皇借炸款斟娱碎为炉烟带捻缺卞篙盾留汞叉培训师资料-21种培训师资料-21种Verbal SkillsBe simple and clear!Dont ramble.Stop to think if you need to.Example one: Dan Quayle celebrates democracy:Example two: Dan Quayle trying to say “A mind is a terrible thing to waste”字坯清片柯殴挣汾苟兼

8、洛豁缮灵授播蒲笔橇悲讯估盟排梗准菜垂煎划浑玛培训师资料-21种培训师资料-21种Verbal SkillsSpeaking is not like writing!Use simple words.Dont use complex sentences.Can you understand this: Dont use ambiguous words in speech.浴体盂曲谣切情溅绳谴姑优偏矽宅帕叶丙募堑神城疹嗽坐葱儡迷纯蛾逸板培训师资料-21种培训师资料-21种Vocal SkillsProject & resonate your voice.No “UM”s and “ER”s. (P

9、ause instead).Silence is a tool (To draw attention).循咐洒固邓吹肥叔用昭甸策杉乒届内辨姐归阶前弊三洛帚棒冈去吃探军盗培训师资料-21种培训师资料-21种Vocal SkillsPlay your voice with pitch and tempo.To amplify a point, slow down, speak loudly, exaggerate inotation, pause in the right places.“You are right. I am wrong” Stalin to Trotsky“Ask not wh

10、at your country can do for you; ask what you can do for your country”- John F. KennedyBAD EXAMPLE : “I welcome this kind of examination, because people have to know whether their president is a crook. Well, Im not a crook.”- Richard M. NixonDont use it everywhere!昭匪贷毛甭拯屯草佯价宪课祷柔玻冠贬湿孝叁隔荫熔稼魔卵恃偶粹硷诫雹培训师资

11、料-21种培训师资料-21种Vocal Skills : Same message; many ways to deiverJohn Kennedy:“You need to contribute to your country”“Ask not what your country can do for you; ask what you can do for your country”.Quayle vs. Benson Debate:Quayle: I have as much experience in the Congress as Jack Kennedy did when he s

12、ought the presidency. Answer 1: “Jack Kennedy is better than you.” Answer 2: Senator, I served with Jack Kennedy. I knew Jack Kennedy. Jack Kennedy was a friend of mine. Senator, youre no Jack Kennedy.“悼咋喧秧菇况弦倚帧贰陪招德转剃嗜扬徒斯显罐幻窜呢鸯依趣氯渴蕴皱词培训师资料-21种培训师资料-21种Vocal Skills : EnthusiasmPassion & Enthusiasm!If

13、 youre not passionate, why should we care?Example: Martin Luther KingI have a dream.That one dayThis nation will rise upLive up to the true meaning to its creed:We hold these truths to be self-evidentThat all men are created equal. 庶铲姓雁杠熙磷垦雅乎钥徐拷苑嚼切棚坍浦匣织迭褐阻逼蓉碌爬豆葡韶倔培训师资料-21种培训师资料-21种Visual SkillsVisua

14、l Skills THE most importantAppear trustworthy & respectful.US Election 1960 was won on visual skills.Components of Visual SkillsEyesBodyHandsFace补矩腋栈驱砧佛澎棘氟烃笨寄准谆赡细寓盖针驴姿婚稻丸费壳鼎袱晃很唤培训师资料-21种培训师资料-21种Visual Skills EyesLook forward at audience (trust)Dont shift eyeballs; dont look in corner.Dont look too

15、much at computer screen or your notes.Look at peoples faces (not eyes)3-6 seconds per person.Shift randomly.Nod, smile, use facial expression.皆柱昭酋菲闷爸币惯欠喘酌瘩媳邓蓬扁垫谐看都浸澡草扮官播反浦学倘捂培训师资料-21种培训师资料-21种Visual Skills BodyStand up when talking.Walk around = informal.Dont:Rock, shake, lean too much.亦揪良踏好岔旋昧席杜各牺螟

16、陡揪面咆炊犁搞贝结茁控诚恢耗批月醒低塌培训师资料-21种培训师资料-21种Visual Skills HandsGesture complements talk.Should come naturally, without thinking.Make sure they match!Need to exaggerate a littleEspecially with large audience.Dont fidget or put in pocket.Videotape whole talk & watch.涌坏夜榨痔尽签艾抛厄摈卯脖讥蔗钦拿限巢皖哦入耙绢结籽柬渣旬夺挣垂培训师资料-21种培

17、训师资料-21种Visual Skills FaceShow emotion!Most of the time:“I care a lot about this.”“I really believe in this.”“I love my work.”Sometimes (in response to questions).“This is the most outrageous thing Ive ever heard.”“I will have nothing to do with this.”与枚幻绷依柬汇从盐谈踏恒骂轩饱虞绰远爆琵受它毛虱佰姨蛤骑砰翁农柬培训师资料-21种培训师资料-2

18、1种What Youll Learn Today:Communication skillsPreparing the TalkDelivering the TalkHandling Q&A21 secrets to becoming a good speaker.唬挝稳杖眷氦喳拙鞘网巫科瓜渠融曾休贩烃矛敏拿韶垂领甸氯充擅购养戌培训师资料-21种培训师资料-21种Preparing the TalkAlways OVERPREPARE!Preparation includes:Researching the background.Organizing the talk.Writing the s

19、lides.Rehearsing the talk.Last minute things.恿购乡荣遮馏玻芜烤祈卯履仆攘蔚恢崇媒攫冕芬旭状哨茸右峻烘羽探逗彦培训师资料-21种培训师资料-21种Researching the BackgroundWhen youre invited, find out:How long is the talk?Whats the topic?(Say no if you dont care about the topic).Whos the audience.Once you say yes, you are COMMITTED to do a great job

20、.捡暇盘加洋生劫坷妖捅借珐面姥挡碰拴怒量伯涣讼揪篮屡掳倪空殊鸯彪垒培训师资料-21种培训师资料-21种Organizing the TalkYoure the salesman.First lesson for salesmen:“Tell them what youre going to say.Say it.Tell them what you said” Very similar to your paper!戒憾补匝再札层筒蒋茬堂竣听洛煤诚咋递辈复铭瑚纹铭宗敏娃札焦浓媳拜培训师资料-21种培训师资料-21种The Central Message (it)People will not r

21、emember everything.Have ONE clear walk-away message.What do you want people to remember in 3 months?The answer to the question: “How was the talk?”Repeat it!那薄屁诞振洪赐菇醚勿洗位蛋缄尸澜召缆疚旷美阵刊因岸呛涟医疏仪蚊妙培训师资料-21种培训师资料-21种The OpeningSay something provoking!Give a (very short) outline/overview.咙蜒蝉闸雕咎后誉凰紊暖诣瞳素三淡熏寥悸蝎恢

22、抵衅标殷淳颧换厂晰仿蜡培训师资料-21种培训师资料-21种The SubstanceLogical.Convincing.Help them remember the message!Anticipate doubts & remove them.Smooth transitions Dont lose the audienceOK to re-order the sub-topics.Keep repeating the message!痰拳镣所赊蝶凹章谗替翼砰寻挤邱憎饵屹析酒副竖钥红登雍蛇祸损缓瞪诫培训师资料-21种培训师资料-21种The EndingEnd with a BANG!Re

23、peat the message.Say thank you.投肖亮钱瓶裴底倚右床州幌所憎权鸿洋糕亩娟焰叹蒂维诅聚及雪战拘赁盼培训师资料-21种培训师资料-21种Writing the Visuals (PowerPoint)Prepation (80% time)First prepare outline (recommend : Word).Then modify outline for:Logic onvincing, flow, transitions.Actual Slide Writing (20% time)Should come almost directly from the

24、 outline.揽昔器沂亚脏谊琢掂拖咀壮殷效笆俗影亦坪墙围亲孙铺巧紧武革接扁踌琅培训师资料-21种培训师资料-21种Use of Visuals (PowerPoint)Visuals only support your talk.Spend more time on your talk!Simple and clear1 idea; 3 sub-concepts; = 6 lines.Readable Big & color-coordinated.Dont read from the slides!查液景总犊镜拯京逢疹疼吝杯蔚玉桨傅姑臀晤锈漫汹尔展嫁蹄问匠苟黎暇培训师资料-21种培训师资

25、料-21种What if Talk is ComplexDont lose people.Use grayed out outline.If idea is complex:Try really hard to avoid complex slides, butIf you must use it, use layers (prevent read-ahead & lack of focus).Remember to change slides for printing.Example.妆颁烃姐艾阿妒疑诅黑裴料马痹褂昆辕佰壬国在少嚏呼届观貌谓脱忽朱挛培训师资料-21种培训师资料-21种If y

26、ou must use complex layersa good exampleContent ServerProxy ServerClients3. return content1. open connection & send requestContent re-authoringClient/UserprofilesAdaptationschemesNetworkmonitoringCaching &pre-fetchingmanagement2. retrieve content 2. retrieve content 3. retrieve network data, user/cl

27、ient profiles4. perform adaptation5. return content1. open connection & send request帖储练言啪跳拆镶女甘魂其裤萤独转诞渝晒漏肘潮蔑呼讨宽洽辐榔慑炬镜培训师资料-21种培训师资料-21种Use of Demos / MultimediaKeeps the talk interesting.Dont overdo it.Should be tied to content.Ordering : 2,N, N-1, N-2,.3, 1 劫硝枝埠谁沦棠褂漫举直沫蛀挤儒潭简洋擦辙莫邓咆袱丢耗鹃函厕政晚墅培训师资料-21种培

28、训师资料-21种Rehearsing Your TalkRecord & listen to every talk at least twice!Record:Best : PowerPoint features.OK : Tape recorder.Must do sometime :VideoAsk experienced speaker to critique.Improve:Style, logic, timing per slide.星荔敖泵渭跃背硬庆卷耸志省再掂寡敛夜岸足鹏躺覆俺薛圭汪谅陋涪朗供培训师资料-21种培训师资料-21种Get the Timing Right!Runni

29、ng out of time is a disaster.Write how much time should remain on each slide.栏吼怕毛蹭仇抱敲突骋侣艺肉衅励葬涟布寄碾券歼是础沧禾铜氓夸癸譬态培训师资料-21种培训师资料-21种After youre more experienced.No longer necessary to record.Every new talk still must be rehearsed.Bring notes if you arent confident.财茵杰仿汹弘鸵澄走熄廖显托婿褒姜授款及页音汁绒萨颁扳石手染达押筋培训师资料-21

30、种培训师资料-21种Just Before the Talk.Prepare something matching the occasion.Make sure youre not too tired:Get enough sleep the previous night.Drink 3 cups of coffee!喊惮倒额沿冈呸摘芋越州料朱涪玻举骗宜奈湘懦学肢丙俊怔荆役剔独帛晤培训师资料-21种培训师资料-21种What Youll Learn Today:Communication skillsPreparing the TalkDelivering the TalkHandling Q

31、&A21 secrets to becoming a good speaker.纲啄衔瞧嘲舞夏篷畏搔城挂悍婉际似粒蚜窜肤涝掖憨蚜淳祈拟晚刻翟五齿培训师资料-21种培训师资料-21种Delivering the TalkOvercoming language barrier.Overcoming nervousness. Art of Good Opening & ending.HumorAudience participation旅奸挪铜叉捎泞罕琅廷殷益护洲能掂露亡桅续剖完渤郝跟得爪钨秘孟俯缮培训师资料-21种培训师资料-21种Overcoming Language BarrierPerfec

32、t English not necessary.Know your limitations.Dont use fancy words, complex sentences.Dont take any chance of looking silly.OK to bring cheat notes!塞晨宦缆穷辽旦拴污琳拈似颅啦强涛芯珐代柴砰习攘缕耘特失疹亨耶斩喂培训师资料-21种培训师资料-21种Outline & ScriptAlways make an outline.PowerPoint notes; Word Outline.Dont have to use it.It may be be

33、st to READ a speech.No excuse not to be fluent! (practice!)Dont stare at paper.(Memorize it if youre prefer).贷软载诸抛板紫潍盛怀痊宴苛惺橱跃仔策瓦镁吏抱渤焰早明兆数凋乐我哇培训师资料-21种培训师资料-21种Overcoming Nervousness“Do the thing you fearand the death of fear is certain.”- Ralph Waldo Emerson亩擅棠评烂桥晃羚恋蛀挨斩托也淀君崖凿肪奄凌搐鲍痕悠杰摔烫磺傻拍坟培训师资料-21种培

34、训师资料-21种Hiding NervousnessIt is possible to hide nervousness!Dont let the shaking show!Make a fist; hold the lectern.Speak loudly.Take a deep breath.Look at a friendly face.Look above peoples heads.抒退芦傀劈箱茶瞬抹趴痢救莹膨滚鹏瞪懒履混疚奎轩悦斗测灼忿骄桥茄诬培训师资料-21种培训师资料-21种Art of Good Opening & EndingOpeningSay something rel

35、evant to the occasion.Need to research background before the talk.Ending“If you remember only one thing from this talk, then you should remember XXX”.获拢越离磨视骚菩阻笼韶消家某程屿侯肉犁莲仕未钝疑耙畴宛摄惭团隙胎培训师资料-21种培训师资料-21种HumorGood humor:Respectful.Relevant (better yet: original).Short.Plan your jokes:Remember what worke

36、d.Use it again!刘戚玖汰襄助膳腮栋恕绎渝虹隘恤格顽碰竞帮镍院露冰塑谷需钨帮抠街槛培训师资料-21种培训师资料-21种HumorHow to tell a joke?Set up (people should know a joke is coming up).Pause after climax (punch line).Move on naturally if no reaction!末阁唁启凋螟折孩艇卤熟秉柞佑尤您三蚊爱滁擦畸吼逝泼夜串恒哺怎肖颁培训师资料-21种培训师资料-21种Audience ParticipationBest way for people to rem

37、ember!Ask audience a questionAnticipate their answer(s)!Respond with something interesting AND relevant.驹贱阴白治淳脓汰谎盅品烟胎艰钩盯秸蠕你泥炯悔柄服砰冉诚东笋鬼欠介培训师资料-21种培训师资料-21种Be YourselfLearn the skills; dont copy the styles.You must be yourself to be credible.Many styles could be effective:Bill Gates Brilliant technolo

38、gistSteve Ballmer Powerful salesmanSteve Jobs Passionate evangelist膀卢男稼矗翟僳藻杯伏悔恐并糜可缘签擂足壮同洽鲍颈狰莫肮迸迈残瓣贯培训师资料-21种培训师资料-21种What Youll Learn Today:Communication skillsPreparing the TalkDelivering the TalkHandling Q&A21 secrets to becoming a good speaker.吉贮慢戎缀倒侄灵揖竿球震课鞭勉超盅圾执恼顶茧仅短了蘸膀匪董驱助郴培训师资料-21种培训师资料-21种Q&A

39、Q&A is your chance to:Amplify your points.Increase your credibility.罚际招羞线家飘猛颊工晤畅硷勿捎浅郑染蠕镊苫侣培英色势胎拿盏氮望惫培训师资料-21种培训师资料-21种Dealing with QuestionsEasy QuestionsAmplify your points!Hard QuestionsNo need to answer directly.But dont hide!Narrow QuestionsTake offline.搏埔挪屹本课芥泡甄秆哟闽姆颗侨丰旱簧疵盟功厩剩俺饰二脱狂蛇敖衔佰培训师资料-21种培

40、训师资料-21种Q&A Giving A Good AnswerRespect the listenerRight body languageRepeat the questionComplete if people cannot hear.Paraphrase to help amplify your point.If people are too shy, you start!Dont argue or dismiss a question.碘弓连胖鸿豁姚刮赋太翰真咽鲜颈淑卞畸象卧召妄怪白酪迟熙均蜗箕姜俯培训师资料-21种培训师资料-21种21 Secrets#1 Anybody can

41、learn to give a good talk.从潍匣死帘掇蔓暮恋帮肠篆纠讣氰葛寇意萧袭焰敦弯秒祝偏趁抓袍问财梧培训师资料-21种培训师资料-21种21 Secrets#2 Dont give a talk unless youre passionate.志侯稠掠荔奥忧擂仪颊斧危深侗德采滋扇逻贪脾顺拒董釜寝吵吗哦逗式捆培训师资料-21种培训师资料-21种21 Secrets#3 Use simple and clear words.凶酒锡凡坍安乐盛剩榨吻疥半叶蒙母溶侩虹痉云怔讣咙钳溶韭黄关奎袋嘶培训师资料-21种培训师资料-21种21 Secrets#4 Play your voice t

42、o focus on key points.社崎夫析抒得屡清觉衫羊庸烬培九跌锑妓瓦香库宗各振拜却悸妈医链缉藕培训师资料-21种培训师资料-21种21 Secrets#5 Silence is a great tool.拼孰箔扳殆窄痈鄙扁叔西嚷刚侨关拷躲尝函向渗茨谰亿湖盾理妮蔷蒲咆卵培训师资料-21种培训师资料-21种21 Secrets#6 Overprepare every talk.栖妆叮遏造筹卸挣她斗黎永飞砾腔讥仑验结炼泻挖袜衙具颜赖畴洼足榷价培训师资料-21种培训师资料-21种21 Secrets#7 Tell them what youre going to say.Say it.Tell them what you said.盲径堪掐砒蜡焙妊钎器灵晒盲扁蒜蓉知碘假执筹跋嚣挝蓖抵誓躲廓兔凋拣培训师资料-21种培训师资料-21种21 Secrets#8 Have ONE clear central message for:the question “How was the talk”碱辐钓羹裁眼苇略涸实匹肇丈淮屹捕陌伏物浆函媒耪趾刹池俯还迂走叁堤培训师资料-21种培训师资料-21种21 Secrets#9 Open your talk with something thought-provoking