新编上海浦东威立雅自来水有限公司演示课件

1、上海浦东威立雅自来水有限公司Shanghai Pudong Veolia Water Corporation Limited2019年5月19日07/08/2022演示内容Contents of the presentation 公司简介General presentation of the company 2019-2009年间改进2019 2009: Improvements07/08/20222合同概况Contract关键数据Key Facts1公司简介General presentation of the company07/08/2022合同概况Contract股权比例(50:50)

2、 Partner (50% vs. 50%)关键数据Key events:中国首次引进外国企业负责制水、输配及服务 First time in China invited foreign investor in charge of water production, distribution and customer service企业性质从国有企业改为中法合资企业 Legal status from State Owned Enterprises to Sino French Joint Venture上海唯一一家股权比例为50/50合资企业 50:50 Joint Venture, onl

3、y 1 in Shanghai上海水务资产经营发展公司Shanghai Water Assets Operation and Development Co., Ltd07/08/20224合同概况Contract服务区域：672 km2Service Area: 672 km25家自来水厂9个泵站 5 Water Treatment Plants, 9 Pumping Stations 管网长度： 3,793 km (diameter 75mm1,800 mm) Network: 3,793 km（管径75mm1,800 mm）服务人口：4百万Population served: 4 mill

4、ion水表数量达1,067,000块 1,067,000 water meters 4 个营业中心4 Agencies 员工总数达12251,225 employees 平均日处理能力达145立方米/天Average daily capacity:1.45 million m3/day07/08/20225生产Production水质Water quality管网管理、无收益水(NRW)、控制中心Network management, NRW, Control Center客户服务Customer Service人力资源、健康与安全及培训HR, H&S and Training技术创新与首创I

5、nnovation and initiatives22019 2009年间改进2019 2009: Improvements07/08/20222019-2009: 增长与改进Growth and Improvements20192009服务区域(km2)Service Area (km2)319672+110%管网长度(km)Network Length (km)1,9753,793+92%水表数量(块)No. of Water Meters573,000 1,067,000+86%售水量(Mm3)Sales Volume (Mm3)277393+42%07/08/20227生产Produc

6、tion5家自来水厂总处理能力达145万立方米/天：5 water plants with daily capacity of 1.45 Mm3/d:临江水厂Linjiang WP: 600,000 m3/d凌桥水厂Lingqiao WP: 400,000 m3/d杨思水厂Yangsi WP: 250,000 m3/d 居家桥水厂Jujiaqiao WP: 100,000 m3/d陆家嘴水厂Lujiazhui WP: 100,000 m3/d 2019-2009年间处理能力上升了25%。25% of additional productioncapacity from 2019 to 2009

7、07/08/20228生产Production临江水厂扩建工程：采用 ACTIFLO 加 TGV滤池紧凑设计增加20万立方米/天处理能力 Linjiang WTP extension : 200,000 m3/d of additional capacity with compact technology ACTIFLO and TGV filters凌桥水厂进水口：进水口延长360米，确保了取水量并优化了水质。进水泵站改造 Linqiao WTP intake : Extension of the water intake by about 360m. Guaranteed water qu

8、antity and improved water quality. Reconstruction of intake pump station 居家桥水厂更新改造：水质控制、加药系统、加氯系统、自动化控制、电力系统、水泵 Jujiaqiao Renewal : Water quality control, dosing system, chlorination system, automation and control, power system, pumps锰处理：凌桥水厂、居家桥水厂、杨思水厂、陆家嘴水厂（临江水厂实施中）Mn Treatment : Linqiao WTP, Juji

9、aqiao WTP, Yangsi WTP, Lujiazui WTP (Linjiang WTP in progress)07/08/20229水质Water Quality2019-2019年间全面满足国标GB5749-1985要求 Comprehensive compliance with GB5749-1985 regulation during 2019 2019 period为新国标GB5749-2019实施准备中In preparation for compliance with new GB5749-2019 regulation 平均浊度改善Improved average

10、turbidity 出厂水浊度从2019年0.20NTU下降到2009年0.10NTUWater Plant - 0.20 NTU in 2019 to 0.10 NTU in 2009 管网水浊度从2019年0.41NTU下降到2009年的0.26NTU Network - 0.41 NTU in 2019 to 0.26 NTU in 2009 锰达标率从2019年61%上升至2009年97.83%。Manganese compliance Improved from 61% in 2019 to 97.83% in 2009改善水厂水质在线监测 Improved online contr

11、ol in water plants07/08/202210水质Water Quality创建一流化验室，能开展新国标GB5749-2019 全指标分析Creation of a first-class Central Laboratory capable of analyzing all parameters of GB5749-2019 regulation自2019年起制定自控计划调查水质情况。Self-control plan to survey water quality since 20192009年采集水样数达4500个；检测结果达9万份。2009: 4,500 samples

12、taken; 90,000 test results per year共设有100个管网水采样点及25个水质在线监测点100 sampling points and 25 online water quality points in the network跟踪涉及水质问题客户来电，有关水质投诉比例大幅度下降低至0.47%。Follow-up of customers calls concerning water quality. Sharp reduction of complains to less than 0.47% of the total07/08/202211管网管理Network

13、 Management管网大规模扩展Significant expansion of the network 从2019年1975km增加至2009年的3793km。1,975 km in 2019 to 3,793 km in 2009管理软件开发Development of management tools降低无收益水量Reduction of Non-Revenue Water2019年10月整合浦江镇业务Integration of Pujiang Town in October 20192019年4月整合浦东新区业务Integration of Pudong New District

14、 in April 2019管网长度增加92%。+ 92% network length07/08/20221207/08/202213管网管理Network Management建立水力模型，用于管网诊断、规划及设计；建立水质模型Implementation of Hydraulic Model of the Network for diagnostic, planning and design; development of water quality model07/08/20221307/08/202214管网管理Network Management建立地理信息系统（GIS），作为地下

15、资产及事件数据库，为施工作业提供支援： Implementation of Geographic Information System (GIS) as database of underground assets, events and support for operations:管线、阀门、消防栓、水表、压力点、流量计、水质采样点、渗漏点修复、停水管理、客户投诉等Pipes, valves, fire hydrants, all meters, pressure points, flow meters, water quality sampling points, leakage rep

16、aration, water cut-offs, customer complaints07/08/20221407/08/202215管网管理Network Management分区管理：安装了430个电磁流量计，将管网分成34个水力区域。Zoning project, creation 34 hydraulic zones through the installation of 430 electromagnetic flow-meters07/08/20221507/08/202216管网管理Network Management管网改造新方法- MOSARE（管网分析统计模块） Impl

17、ementation of new pipe network renewal method - MOSARE2019年起用的新维修工单New reparation sheet in 201907/08/20221607/08/202217管网管理Network ManagementGPS技术应用Implementation of accurate GPS technology便携GPS Portable GPS实时动态定位RTK07/08/20221707/08/202218无收益水Non-Revenue Water管网中无收益水分布NRW distribution over the netw

18、ork产生无收益水主要原因Main reasons of NRW读表管理Meter reading management非法用水Illegal connections消防栓管理Fire hydrant management漏损Leakage有效控制措施Measures effective水表GPS定位Meter locating by GPS 向非法用户寄发律师信Lawyers letter to illegal user员工激励机制Employee motivation policies07/08/20221807/08/202219控制中心Control Center通过SCADA系统实现

19、水厂、泵站及430个管网网点与控制中心间连接。Water Plant, Pumping Station and 430 network points connected to Control Center via SCADA systemGIS系统，水力模型 GIS, Hydraulic Model统一调度Centralized coordination of operations 优化运行指令（响应，联系） Optimization of operation instructions (reactivity, communication)系统于2019年12月投入使用System opera

20、ting since December 2019集成信息系统（EXPO） Integrated information system (EXPO)07/08/20221907/08/202220客户服务Customer Service客户水表：由4个营业中心负责管理。营业中心同时还负责小型地下水表（约占总售水量37%）管理。Tap meter: Managed by 4 agencies, agencies also managed small underground meter. (around 37% of total consumption)大客户水表: 指由大客户部管理管径大于40mm

21、地下水表（占总售水量50%） Big customer meter: Diameter 40mm underground meter managed by big customer department (around 50% of total consumption)07/08/20222007/08/202221客户服务Customer Service不同用水性质销售情况 Water Sales in Categories用水性质水表售水量%住宅95.01%35.02%商业/服务业/行政4.14%23.63%工业0.84%17.83%转供水0.01%6.05%其他0.00%17.47%总计

22、100.00%100.00%07/08/20222107/08/202222客户服务Customer Service 呼叫中心Call centerA new call center of 16 positions with 30 employees (7d/7 and 24h/24) opened on 31th December 2019.Customers will be allowed to manage more and more operations without coming to our agencies. 新建呼叫中心设有16个席位，共30名员工，于2019年12月31日投

23、入使用，为客户提供每周7天，每天24小时全天候服务，让客户不必前往营业厅即可办理各类型业务。新联系方式：短信、电子邮件、传真、信函等New means of contacts：SMS, Email, Fax, Letters从5条模拟线路增加到60条数字线路（2条E1线， 每条支持30路电话线） More lines from 5 Analogical lines to 60 Digital lines (2E1/3trunks each)网上缴费系统 （弹出窗口） On line access to the billing system (pop-up screen)网上申诉On line

24、registration of the Claims自动向技术团队派送工单（新网络） Automatic transfer of the Service Order to the technical team（using new Network）在营业中心设置远程呼叫中心Remotes Call Centers in the Agencies采用新统计方法及尖端工具实现呼叫中心监控。New statistics and sophisticated tools to monitor the new Call Center07/08/20222207/08/202223客户服务Customer S

25、erviceVIP 客户VIP Customers创建大客户部Create Big Customer Unit8047 个大客户（ DN 40 mm ）约占总售水量50%。 8 047 Biggest Customers (DN 40 mm) represent around 50% of the total volume of our sales.组建专门团队以新的专业软件（ VIP 系统）负责大客户水表管理，We have created a special team to manage those meters using a special new Software (VIP Syst

26、em). 为大客户安装无线远传水表和GSM水表Radio and GSM meters for Big Customers为保障大客户水表读表质量，着手安装GPRS无线远传水表。To guarantee the quality of reading of our Big Customers, have started to implement Radio Meters with GPRS transmission. 收集GPS信息，准确定位大客户地下水表GPS Information is being collected in order to position underground met

27、ers accurately for Big Customers. 07/08/20222307/08/202224人力资源 健康与安全 Human Resources - Health & Safety2019年11月组织健康与安全审查，查出近200个安全风险。已实施强化行动计划。General Health and Safety audit carried out in November 2019. Near 200 safety risks detected. An intensive action plan has been implemented. 每年检查健康与安全条件及行动计划实

28、施情况，制定修正措施Every year, review of conditions and action plan with corrective measures. 健康与安全管理系统：临江水厂于2019年通过健康与安全国际标准认证（ OSHAS18001） Health and Safety Management System: Linjiang WP was certified with the international standard for Health and Safety (OSHAS18001) in 2019. 凌桥水厂及泵站于2019年通过OSHAS18001认证In

29、 2019: Linqiao WTP and Pump Stations OSHAS18001 Certification管网部，客服，浦茂公司于2019年通过OSHAS18001认证 In 2019: Network Department, Customer Service and Pumao Co., OSHAS18001 Certification. 2009年员工总数达1225名 1225 Employees in 200907/08/20222407/08/202225人力资源 培训Human Resources Training启动技能本位培训项目Launching CBT大力推广

30、各类培训：技术、财务、健康与安全、英语、管理、IT等。Strong impulse to all trainings: technical, financial, H&S, English, management, IT目标是受训员工比例达100%。Target of 100% of the employees being trained。人均培训时数45-50时/年/人， 2019年总培训时数为655,441小时。45-50 hours training /year/employee. 655,441 hours of training in 2019培训由本单位在当地组织，或由威立雅水务亚太培训中心统一安排Trainings organized locally or through VW Asia Pacific受训员工比例Percentage of trained employees07/08/20222507/08/202226技术创新Innovation过去四年所开展提升技术水平与技术创