课件说明教案rm-fo rec013group check in

1、LOCAL STANDARD OPERATING PROCEDURESLSOP No.:RM FO FD -013Effective Date:Revised Date: Prepared by :Nov. 2010Divi:Front Office ReceptionSection:JeffreyApproved by:SUBJECT:Group Check-in万豪礼赏会员认知OBJECTIVE 目的：Ensure group guest experience an efficiency arrival experience upon their arrival.确保团队客人抵店时体验快速

2、入住。POLICY 政策：Group rooms must be arrange the vacant inspected rooms in Opera prior to group arrival.团队房间必须在团队预抵前准备完毕。PROCEDURES 程序：1.GSO on duty must checkt all rooms allocated for the groups are vacantinspected prior to the group arrival.当班主管必须在团队预抵前确认房间为可售房态。2.A copy of the rooming list to be give

3、n to the Concierge t on arrival.iver luggage ASAP团队抵达后，复印团队给礼宾部以保证及时送达行李。3.Check-in to be in an efficient and profesal manner. Keys and key packet,together with the group check in sheet, group room list and the group团队登记必须高效专业。事先将团队房间的装入团队卡套，准备团队日程表，团队订单和团队房号表放在一起。4.The arriving group must be met an

4、ded by the Sales CoordinatorSM,and provided with some general information about the hoservi, facilities and spel promotions etc.团队要由销售部的团队协调员或宾和推广计划信息。务经理问候。提供团队必要的酒店服务，设施5.Coordinate and reconfirm the following with the Tour Leader/与领队/组织者再次确认下列信息：-Group Nameroup Code团队名称或团队代码anizer :-Number of roo

5、ms and room type客房数量及房间类型 Number of Guests宾客人数Payment of group方式 Length of stay入住房晚The Charge for cancellation/no show/early departure/extend stay对于订房的取消/未到店/提前退房/延住的-6.Once confirmed, will hand over the keys to Tour Leader/ distribution.anizerfor一旦确认后，宾务员会把转交给领队以便团队分发。7.After ie the keys to Tour Le

6、ader/anizer, must checkhe grouphecomputer system immediay.当分发给领队/组织者后，必须立即在电脑系统中对团队办理入住。8.Tour Leader/anizer will give a group room list and confirm below informationto GSA, and must sign on the Group Check In Sheet.领队/组织者需要给前台团队的分房表，并要与前台确认如下信息以及在团队日程表上签字- Meal arrangements & Times用餐安排及时间-Morning C

7、all Requirements叫早时间Baggage Collection Time出行李时间 Departure Time团队离店时间-The contact number of Tour Leader/领队/组织者的联系号码anizer9.Concierge must be advised of any room changes immediay to ensure luggage is delivered to the correct rooms.如果房间有变动必须立刻通知礼宾部，保证行李的准确发送。10. Any vouchers must be collected from the

8、 Tour Leader.收取团队领队转交的旅行社凭证。11. If there is a payment voucher, photocopy this and attach it to the Group Folder, to be put with group folio on check-out. Then t it in the master folio and attach the original to Finan l Department immedia y.如果有付款凭证必须复印放入团队信息夹中，以便团队结帐时备查。同时在团队主单中入账并将付款凭证原稿交给财务部收帐。12.

9、Pra rooming list, check-in group rooming list without the room rate showingmust be provided to the Group Leader for their reference. And complete the Group Check In Sheet write following instructions:打印团队房间报表，并给团队领队打印没有房间价格的团队房间日程表上的各项内容，内容包括：。同时完成团队-Room number and Tour Leader/anizers room number.团队房间号码及领队、组织者的房间号码Contact number of Tour Leader/anizer if available.领队、组织者的联系号码。-Spel requests and remarks团队特殊要求和备注13. Distribute to relevant Outlets F&B / HSKP/ Service Concierge.分发给相关部门，餐饮部/管家部宾务中心/礼宾部。d Centre /14. Ensure all the de