商务英语课件：05Unit 2a Entertaining a ClientGuest

1、ReviewTelephone Conversations1Doris YANGSPEAKING Pair WorkStudent A: Look at the Activity sheet on page 145.Student B: look at the Activity sheet on page 150.Doris YANG2Listening-Language Points赠票Complimentary ticket交易会将延期一周左右开幕。The trade fair will be put back a week or so.请尽快回复我的电话。Please get back

2、to me asap.产品销售时间表太过宽松了。The product sales schedule is a bit on the optimistic side.我今天就会把票给您寄出去。I will put the tickets in the post today.Page 152Doris YANG3Unit 2aEntertaining a Client/Guest4Doris YANGPart IChoosing a restaurant5Doris YANGWarmer - Pair Work If you are inviting a new client to dinner

3、, what kind of restaurant will you look for?Brainstorm, and list your requirements. 6Doris YANGReading 1 & SpeakingRead the customer satisfaction form.Discuss with your partner: Which three of the criteria are most important for you? Why?7Doris YANGReferencesQuality of service: speediness & friendli

4、ness & attentivenessValue for money: worthy or not8Doris YANGReading 2 - AdvertisementRead the article individually.Find out which of the criteria on the questionnaire are mentioned. Underline relevant words and phrases.Check with your partner.Location / Value of money / Quality of food / Atmosphere

5、 / Comfort / Speed of service9Doris YANGKey words and expressionssole: being the only one; only quality food / quality timeat a reasonable price价格合理alike: in the same or a similar manner evolve / evolutioninterior design室内设计dine: give dinner to; host for dinner 10Doris YANGsemi-private 半专用，半专享mezzan

6、ine 中层楼，阁楼pride oneself on sth 以为骄傲flexibility机动性，灵活性机动性，灵活性 catering requirement用餐要求 cater for: to provide food, services, etc on an individual basiswine tasting品酒会Key words and expressions11Doris YANGinn 旅馆,饭店lodge 小旅馆motel(=motor hotel)汽车饭店(旅店)budget hotel经济酒店single room 单人房(一张单人床)twin room 双人房(二

7、张单人床)double room 双人房(一张双人床)Hotel English12Doris YANGstandard room(SR) 标准间suite(ss) 套间Twin Beds Room 两张单人床的双人房 Low/off seasonHigh/on/peak seasonHotel English13Doris YANGPorters English RestaurantThis Covent Garden favourite is extremely popular with tourists. Head to Porters if you fancy tucking into

8、 hearty, satisfying classics such as pies, cod and chips, and roast beef. Doris YANGDiscussionWork in groups of 3-4.Which of these following events will Porters be suitable for? Refer to Reading 2 for answers.an end-of-year office partyan evening with a new client and his/her partnera corporate even

9、t to launch a new product or servicea negotiation for a contract with a new clientan end-of-week meal with small group of colleagues 15Doris YANGPorters would seem to be suitable for an end-of-year party or and end-of-week meal as the restaurant is very popular and appears to encourage groups.It wou

10、ld also appear suitable for a product launch as the advertisement mentions corporate events and company presentations. However, even though the advertisement says the restaurant has semi-private facilities, it might be a better idea to choose a restaurant that is quieter and / or designed to impress

11、 for a negotiation or an evening with a new client. 16Doris YANGPart IIMaking conversation17Doris YANGListening 1Prediction: Read options A-H and predict what typical responses would there be. Listen to five people talk about their business trips and match each of the five pieces with one of the que

12、stions. Keys: D B H F A 18Doris YANGListening 1I have to say I got stopped at Customs / Customs officeI wouldnt mind living here for a while.I thought it was pretty good from our point of view, but I can see that some people might not be happy.Get through quite a lotWe are a long way from a decision

13、 it was a bit too heavy19Doris YANGListening 2Listen to a conversation.Notice how the first speaker encourage conversation?20Doris YANGSkill - Encouraging conversationShowing your interest/surpriseWow!Oh, really? Im surprised to hear that. Do you? No, you dont!Asking follow-up questions What do you think of?When are you going to ?How do you feel about?Quoting the speakers words in a follow-up question.21Doris YANGChoose one statement on page 21, and develop it into conv