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1、广交会常用外语(一)问好Goodmorning/afternoon/evening./MayIhelpyou?/AnythingIcandoforyou?Howdoyoudo?/Howareyou?/Nicetomeetyou.Itsagreathonortomeetyou./Ihavebeenlookingforwardtomeetingyou.WelcometoChina.Wereallywishyoullhaveapleasantstayhere.Ihopeyoullhaveapleasantstayhere.IsthisyourfistvisittoChina?Doyouhavemuc
2、htroublewithjetlag?机场接客Excuseme;areyouMr.WilsonfromtheInternationalTradingCorporation?HowdoIaddressyou?MynameisBenjaminliu.ImfromtheFuzhouE-fashionElectronicCompany.Imheretomeetyou.Wehaveacarcanovertheretotakeyoutoyourhotel.Didyouhaveanicetrip?Mr.Davidsmithaskedmetocomehereinhisplacetopickyouup.Doyo
3、uneedtogetbackyourbaggage?Isthereanythingyouwouldliketodobeforewegotothehotel?相互介绍1.Letmeintroducemyself.MynameisBenjaminLiu,anIntlsalesmanintheMarketingDepartment.2.Hello,IamBenjaminLiu,anIntlsalesmanofFUZHOUE-FASHIONELECTRONICCOMPANY.Nicetomeetyou./pleasedtomeetyou./Itisapleasuretomeetyou.Iwouldli
4、ketointroduceMarkSheller,theMarketingdepartmentmanagerofourcompany.LetmeintroduceyoutoMr.Li,generalmanagerofourcompany.Mr.Smith,thisisourGeneralmanage,Mr.Zhen,thisisourMarketingDirector,Mr.Lin.AndthisisourRDDepartmentManager,Mr.Wang.IfImnotmistaken,youmustbeMissChenfromFrance.Doyourememberme?Benjami
5、nLiufromMarketingDepartmentofPVC.Wemetseveralyearsago.Isthereanyonewhohasnotbeenintroducedyet?Itismypleasuretotalkwithyou.Hereismybusinesscard./MayIgiveyoumybusinesscard?MayIhaveyourbusinesscard?/Couldyougivemeyourbusinesscard?Iamsorry.Icantrecallyourname./Couldyoutellmehowtopronounceyournameagain?I
6、amsorry.Ihaveforgottenhowtopronounceyourname.小聊IsthisyourfirsttimetoChina?DoyoutraveltoChinaonbusinessoften?WhatkindofChinesefooddoyoulike?WhatisthemostinterestingthingyouhaveseeninChina?WhatissurprisingtoyouraboutChina?Theweatherisreallynice.Whatdoyouliketodoinyoursparetime?Whatlineofbusinessareyou
7、in?Whatdoyouthinkabout.?/Whatisyouropinion?/Whatisyourpointofview?Nowonderyouresoexperienced.Itwasnicetotalkingwithyou./Ienjoyedtalkingwithyou.Good.Thatsjustwhatwewanttohear.确认话意Couldyousaythatagain,please?Couldyourepeatthat,please?Couldyouwritethatdown?Couldyouspeakalittlemoreslowly,please?Youmean.
8、isthatright?Doyoumean.?Excusemeforinterruptingyou.社交招待Wouldlikeaglassofwater?/canIgetyouacupofChineseredtea?/HowaboutaCoke?Alright,letmemakesome.Illberightback.Acupofcoffeewouldbegreat.Thanks.Therearemanyplaceswherewecaneat.HowaboutCantonesefood?Iwouldliketoinviteyouforlunchtoday.Oh,Icantletyoupay.I
9、tismytreat,youaremyguest.MayIproposethatwebreakforcoffeenow?Excuseme.IllberightbackExcusemeamoment.告别Wishyouaverypleasantjourneyhome?Haveagoodjourney!ThankyouverymuchforeverythingyouhavedoneusduringyourstayinChina.Itisapityyouareleavingsosoon.Imlookingforwardtoseeingyouagain.Illseeyoutotheairporttom
10、orrowmorning.DontforgettolookmeupifyouareeverinFUZHOU.Haveanicejourney!约会MayImakeanappointment?Idliketoarrangeameetingtodiscussourneworder.Letsfixthetimeandtheplaceofourmeeting.Canwemakeitalittlelater?DoyouthinkyoucouldmakeitMondayafternoon?Thatwouldsuitmebetter.Wouldyoupleasetellmewhenyouarefree?Im
11、afraidIhavetocancelmyappointment.ItlooksasifIwontbeabletokeeptheappointmentwemade.Willyouchangeourappointtomorrowat10:00tothedayaftertomorrowatthecametime?AnytimeexceptMondaywouldbeallright.OK,Iwillbehere,then.Wellleavesomeeveningsfree,thatis,ifitisallrightwithyou.市场销售客户询问CouldIhavesomeinformationab
12、outyourscopeofbusiness?Wouldyoutellmethemainitemsyouexport?MayIhavealookatyourcatalogue?Wereallyneedmorespecificinformationaboutyourtechnology.MarketingontheInternetisbecomingpopular.Wearejusttakingupthisline.Imafraidwecantdomuchrightnow.回答询问7.Thisisacopyofcatalog.Itwillgiveagoodideaoftheproductsweh
13、andle.Wontyouhavealookatthecatalogueandseewhatinterestyou?9.Thatisjustunderourlineofbusiness.Whatabouthavingalookatsamplefirst?Wehaveavideowhichshowstheconstructionandoperationofourlatestproducts.Theproductwillfindareadymarketthere.Ourproductisreallycompetitiveintheworldmarket.Ourproductshavebeensol
14、dinanumberofareasabroad.Theyareverypopularwiththeusersthere.Wearesureourproductswillgodownwellinyourmarket,too.Itsourprincipleinbusiness“tohonorthecontractandkeepourpromise”.Convenience-storechainsaredoingwell.Wecanhaveanthertaleifanythinginterestsyou.Wearealwaysimprovingourdesignandpatternstoconfir
15、mtotheworldmarketCouldyouprovidesometechnicaldata?Wedliketoknowmoreaboutyourproducts.Thisproducthasmanyadvantagescomparedtoothercompetingproducts.Therearecertainlybeingproblemsinthesaleworkatthefirststage.Butsupposeyouorderasmallquantityforatrail.Iwishyouasuccessinyourbusinesstransaction.Youwillsure
16、lyfindsomethinginteresting.Hereyouare.Whichitemdoyouthinkmightfindareadymarketatyourend?Ourproductisthebestseller.Thisisournewlydevelopedproduct.Wouldyouliketoseeit?Thisisourlatestmodel.IthadagreatsuccessatthelastexhibitioninParis.Imsurethereissomeroomfornegotiation.Herearethemostfavoriteproductsond
17、isplay.Mostofthemarelocalandnationalprizeproducts.Thebestfeatureofthisproductisthatitisverylightinweight.Wehaveawideselectionofcolorsanddesigns.Havealookatthisnewproduct.Itoperatesattouchofabutton.Itisveryflexible.thisproductispatentedThefunctioningofthissoftwarehasbeengreatlyimproved.Thisdesignhasg
18、otarealChinaflavor.Theobjectiveofmypresentationisforyoutoseetheproductsfunction.38.Theproducthasjustcomeout,sowedontknowtheoutcomeyet.Ithasonlybeenonthemarketforafewmonths,bustitisalreadyverypopular.广交会常用外语(二)广交会常用外语(二)品质Wehaveaverystrictqualitycontrollingsystemwhichpromisesthatgoodsweproducedarealw
19、aysofthebestquality.Youhavegotthequalitythereaswellasthestyle.Howdoyoufeellikethequalityofourproducts?Thehighqualityoftheproductswillsecuretheirleadingstatusinthemarketplace.Youmustbeawarethatourqualityisfarsuperiortoothers.Weprideourselvesonquality.Thatisourbestsellingpoint.Aslongasthequalityisgood
20、.Itisallrightifthepriceisabithigher.Theyenjoygoodreputationintheworld.Whenwecompareprices,wemustfirsttakeintoaccountthequalityoftheproducts.Thereisnoqualityproblem.Qualityissomethingweneverneglect.Youareright.Itisgoodinmaterial,fashionableindesign,andsuperbinworkmanship.Wedeliverallourorderswithinon
21、emonthafterreceiptofthecoveringlettersofcredit.Doyouhavespecificrequestforpacking?Herearethesamplesofpackingavailablenow,youmayhavealook.Iwonderifyouhavefoundthatourspecificationsmeetyourrequirements.Imsurethepriceswesubmittedarecompetitive.SampleText价格客人询价Willyoupleaseletushaveanideaofyourprice?Are
22、thepricesonthelistfirmoffers?Howabouttheprice/Howmuchisthis?我们报价Thisisourpricelist.Wedontgiveanycommissioningeneral.Whatdoyouthinkofthepaymentterms?HereareourFOBprices.Allthepricesinthelistsaresubjecttoourfinalconfirmation.Ingeneral,ourpricesaregivenonaFOBbasis.Weofferyouourbestprices,atwhichwehaved
23、onealotbusinesswithothercustomers.Willyoupleasetellusthespecifications,quantityandpackingyouwant,sothatwecanworkouttheofferASAP?Thisisthepricelist,butitservesasaguidelineonly.Isthereanythingyouareparticularlyinterestedin?客人还价Isitpossiblethatyoulowerthepriceabit?Doyouthinkyoucanpossiblycutdownyourpri
24、cesby10%?Canyoubringyourpricedownabit?Say$20perdozen.Itstoohigh;wehaveanotherofferforasimilaroneatmuchlowerprice.Butdontyouthinkitsalittlehigh?Yourpriceistoohighforustoaccept.Itwouldbeverydifficultforustopushanysalesitatthisprice.Ifyoucangoalittlelower,Idbeabletogiveyouanorderonthespot.Itistoomuch.C
25、anyoudiscountit?拒绝还价Ourpriceishighlycompetitive./thisisthelowestpossibleprice./Ourpriceisveryreasonable.Ourpriceiscompetitiveascomparedwiththatintheinternationalmarket.Totellyouthetruth,wehavealreadyquotedourlowestprice.Icanassureyouthatourpriceifthemostfavorable.Atrialwillconvinceyouofmywords.Thepr
26、icehasbeencuttothelimit.26.Imsorry.Itisourrock-bottomprice.27.Myofferwasbasedonreasonableprofit,notonwildspeculations.28.Whileweappreciateyourcooperation,weregrettosaythatwecantreduceourpriceanyfurther.接受还价Canweeachmakesomeconcession?Inordertoconcludebusiness,wearepreparedtocutdownourpriceby5%.Ifyou
27、rorderisbigenough,wemayreconsiderourprice.Buyerwishtobuycheapandsellerswishtoselldear.Everyonehasaneyetohisownbenefit.Thepriceofhiscommodityhasrecentlybeenadjustedduetoadvanceincost.Consideringourgoodrelationshipandfuturebusiness,wegivea3%discount.订单客人询问最小单数量Whatsminimumquantityofanorderofyourgoods?
28、询问订货数量Howmanydoyouintendtoorder?Wouldyougivemeanideahowmuchyouwishtoorderfromus?Whencanweexpectyourconfirmationoftheorder?Asourbacklogsareincreasing,pleasehastentheorder.Thankyouforyourinquiry.Wouldyoutelluswhatquantityyourequiresothatwecanworkouttheoffer?Weregretthatthegoodsyouinquireaboutarenotava
29、ilable.客人回答订单数量Thesizeofourorderdependsgreatlyontheprices.Well,ifyourorderislargeenough,wearereadytoreduceourpriceby2percent.Ifyoureduceyourpriceby5,wearegoingtoorder1000sets.Consideringthelong-standingbusinessrelationshipbetweenus,weacceptit.Thisisatrialorder;pleasesendus100setsonlysothatwemaytestt
30、hemarket.Ifsuccessful,wewillgiveyoulargeordersinthefuture.Wehavedecidedtoplaceanorderforyourelectronicweighingscale.Idliketoorder600sets.Wecantexecuteordersatyourlimits.感谢下单Generallyspeaking,wecansupplyformstock.IwanttotellyouhowmuchIappreciateyourorder.Thankyouforyourorderof100dozenoftheshirts.Weas
31、sureyouofapunctualexecutionofyourorder.Thankyouverymuchforyourorder.交货客人询问交货期Whataboutourrequestfortheearlydeliveryofthegoods?Whatistheearliesttimewhenyoucanmakedelivery?Howlongdoesitusuallytakeyoutomakedelivery?Whenwillyoudelivertheproductstous?Whenwillthegoodsreachourport?Whataboutthemethodofdeliv
32、ery?WillitpossibleforyoutoshipthegoodsbeforeearlyOctober?答复交货期Ithinkwecanmeetyourrequirement.Imsorry.Wecantadvancethetimeofdelivery.Imverysorryforthedelayindeliveryandtheinconvenienceitmusthavecausedyou.WecanassureyouthattheshipmentwillbemadenotlaterthanthefisthalfofMay.Wewillgetthegoodsdispatchedwi
33、thinthestipulatedtime.TheearliestdeliverywecanmakeisattheendofSeptember.客人要求提早交货Youmayknowthattimeofdeliveryisamatterofgreatimportant.Youknowthattimeofdeliveryifveryimportanttous.Ihopeyoucangiveourrequestyourspecialconsideration.69.Letsdiscussthedeliverydatefirst.Youofferedtodeliverthegoodswithinsix
34、monthsafterthecontractsigning.Theintervalistoolong.Couldweexpectanearliershipmentwithinthreemonths?稳住客人WeshalleffectshipmentassoonasthegoodsarereadyWewillspeeduptheproductioninordertoshipyourorderintime.Ifyoudesireearlierdelivery,wecanonlymakeapartialshipment.Butyoudbettershipthegoodsentirely.Welltr
35、yourbest.TheearliestdeliverywecanmakeisinMay,butIcanassureyouthatwelldoourbesttoadvancetheshipment.Imafraidnot.Asyouknow,ourmanufacturersarefullandwehavealotofordertofill.Illfindoutwithourhomeoffice.Welldoourbesttoadvancethetimeofdelivery.78.Thankyouverymuchforyourcooperation.79.Ibelievethattheprodu
36、ctswillreachyouintimeandingoodorderandhopetheywillgiveyoucompletesatisfaction.签单签单前建议1.Beforetheformalcontractisdrawnupwedliketorestatethemainpointsoftheagreement.2.Wecangetthecontractfinalizednow.3.Couldyourepeatthetermswevesettled?Itisveryimportantforustoabidebycontractsandkeepgoodfaith.Haveyouany
37、questionsasregardstothecontract?6.Idliketohearyourideasabouttheproblem.7.Ithinkitisbettertohaveagoodunderstandingofallclausesbeforesigningacontract.Doyouhaveanycommenttomakeaboutthisclause?Doyouthinkthecontractcontainsbasicallyallwehaveagreedonduringnegotiations?Everythinghasbeenarrangedwell.Ihopeth
38、esigningofthecontractwillgosmoothly广交会常用外语(三)Thesearetwooriginalsofthecontractweprepared.询问签单Whenshallwesignthecontract?Mr.Brown,doyouthinkitistimetosignthecontract?Shallwegoovertheothertermsandconditionsofthecontracttoseeifweagreeonalltheparticulars?Shallwesignthecontractnow?Justsignthereonthebotto
39、m.Thecontractisready,wouldyoumindreadingitthrough?Wehavereachedanagreementonalltheclausesdiscussedsofar.Itistimetosingthecontract.签单后祝语19.Imverypleasedthatwehavecometoanagreementatlast.Letscongratulateourselvesforthesuccessfulcontract.付款方式客人询问付款方式Shallwediscussthetermsofpayment?Whatisyourregularprac
40、ticeabouttermsofpayment?Whatareyourtermsofpayment?Howarewegoingtoarrangepayment?回复询问付款方式WedlikeyoutopayusbyL/C.WealwaysrequireL/CforourexportsandwepaybyL/Cforourimportsaswell.Weinsistonfullpayment.Weaskfora30percentdownpayment.Weexpectpaymentinadvanceonfirstorders.客人建议付款方式WehopeyouwillacceptD/Ppayme
41、ntsterms.Inviewofthisorderofsmallquantity,weproposepaymentbyD/Pwithcollectionthroughabandsoastosimplifythepaymentprocedure.PaymentbyL/Cisthesafestmethod,butrathercomplicated.礼帽拒绝客人Imsorry.WecantacceptD/PorD/A.WeinsistonpaymentbyL/C.Imafraidwemustinsistonourusualpaymentterms.“Paymentbyinstallments”is
42、nottheusualpracticeinworldtrade.Itisdifficultforustoacceptyoursuggestion接受客人付款方式Inviewofourlongfriendlyrelationsandtheeffortsyouhavemadeinpushingthesales,weagreetochangethetermsofpaymentfromL/CatsighttoD/Patsight;however,thisshouldnotbetakenasaprecedent.Ihavenoalternativebuttoacceptyourtermsofpaymen
43、t.信用证要求及货币WhenshouldweopentheL/C?YourL/Cmustreachus30daysbeforethedateofdeliverysoastoenableustomakeallnecessaryarrangements.HowlongshouldourL/Cbevalid?TheL/Cshouldbevalid30daysafterthedateofshipment.Couldyoutellmewhatdocumentsyoullprovide?Togetherwiththedraft,wellalsosendyouafullsetofbilloflading,a
44、ninvoice,andaninsurancepolicy,acertificateoforiginandacertificateofinspection.Isupposethatisall.25.Inwhatcurrencywillpaymentbymade?WeusuallydobusinessinU.S.dollarsasworldpricesareoftendollarsbased.保险客人询问保险Asfortheinsurance,IhavequitealotofthingswhichIamstillnotclearabout.MayIaskyouafewquestionsabout
45、insurance?Whatdoyourinsuranceclausescover?Iwonderiftheinsurancecompanyholdstheresponsibilityfortheloss.Haveyoutakenourinsuranceforusonthesegoods?CanyoutellmethedifferencebetweenWPAandFPA?Whatrisksareyouusuallycoveredagainst?Iswarrisktobecovered?9.Idliketohavetheinsuranceofthegoodscoveredat110%ofthei
46、nvoiceamount.回复保险询问10.Therearethreebasiccovers,namely,FreeformParticularAverage,withParticularAverageandALLrisks.11.Oceanshippingcargoinsuranceisimportantbecausegoodsruntheriskofdifferenthazardssuchasfire,storm,collision,theft,leakage,explosions,etc.Ifthegoodsareinsured,theexportermightgetenoughtoma
47、keuphisloss.Shouldanydamagebeincurred,youmay,within60daysafterthearrivaloftheconsignment,fileaclaimsupportedbyasurveyreport,withtheinsurancecompanyatyourend.Asarule,wedontcoverthemunlessyouwantto.14.Ifmorethanthatisaskedfor,theextrapremiumforthedifferencebetween130%and110%shouldbebornbythebuyer.15.T
48、heFPAclausedoesntcoverpartiallossoftheparticularcoverage,whereastheWPAclausedoes.Theextrapremiuminvolvedwillbeonyouraccount.TheinsurancecoversALLRisksat110%oftheinvoicevalue.No,itisnotnecessaryfortheshippinglinetoaddtothecost.OurpastexperienceshowsthatAllrisksgivesenoughprotectiontoalltheshipmentsto
49、yourarea.ALLriskcoversalllossesoccurringthroughoutthevoyagecausedbyaccidentsatseaorland.Inotherwords,itincludesFPA,WPA,andgeneraladditionalrisks,withspecialadditionalrisksexcluded.参观工厂1.Youllunderstandourproductsbetterifyouvisitthefactory.2.Iwonderifyoucouldarrangeavisittothefactory.3.Letsmeknowwhen
50、youarefree.Wewillarrangethetourforyou.4.Iwouldbepleasedtoaccompanyyoutotheworkshops.Wewilldriveyoutoourplant,whichisaboutthirtyminutesfromhere.CanIhaveabrochureofyourfactory?Hereistheproductshop;shallwestartwiththeassemblyline?8.Allproductshavetogothroughfivechecksduringthemanufacturingprocess.Thepr
51、oductionmethodahsbeenimprovedbyintroducingadvancedtechnologies.Itisapleasuretoshowourfactorytoourfriends,whatisyourgeneralimpression?Itisnicetomeetyou.Welcometoourfactory.Shallwerestawhileandhaveacupofteabeforegoingaround?Iwouldliketolookoverthemanufacturingprocess.Howmanyworkshopsarethereinthefacto
52、ry?Someaccessoriesaremadebyourassociatesspecializinginthesefields.Itisverykindofyoutosayso.MyassociateandIwouldbeinterestedinvisitingyourfactory.Webelievethatthequalityisthesoulofanenterprise.Woulditbepossibleformetohaveacloserlookatyoursamples?学会这几句广交会上轻松搞定老外让我介绍你认LetmeintroduceyoutoMr.Li,generalma
53、nagerofourcompany.识,这是我们的总经理,李先生。Itsanhonortomeet.很荣幸认识你。Nicetomeetyou.Iveheardalotaboutyou.很高兴认识你,久仰大名。HowdoIpronounceyourname?你的名字怎么读?HowdoIaddressyou?如何称呼您?Itsgoingtobetheprideofourcompany.这将是本公司的荣幸。Whatlineofbusinessareyouin?你做那一行?Keepintouch.保持联系。Thankyouforcoming.谢谢你的光临。Dontmentionit.别客气Excuse
54、meforinterruptingyou.请原谅我打扰你。Imsorrytodisturbyou.对不起打扰你一下。Excusemeamoment.对不起,失陪一下。Excuseme.Illberightback.对不起,我马上回来Whatabouttheprice?对价格有何看法?Whatdoyouthinkofthepaymentterms?对支付条件有何看法?Howdoyoufeellikethequalityofourproducts?你觉得我们产品的质量怎么样?Whatabouthavingalookatsamplefirst?先看一看产品吧?Whataboutplacingatri
55、alorder?何不先试订货?Thequalityofoursisasgoodasthatofmanyothersuppliers,whileourpricesarenothighastheirs.Bytheway,whichitemsareyouinterestedin?我们的产品质量与其他生产商一样的好,而我们的价格却不象他们的那样高哎,你对哪个产品感兴趣?Youcanrestassured.你可以放心。Wearealwaysimprovingourdesignandpatternstoconfirmtotheworldmarket.我们一直在提高我们产品的设计水平,以满足世界市场的要求。
56、ThisnewproductistothetasteofEuropeanmarket.这种新产品欧洲很受欢迎。thinkitwillalsofindagoodmarketinyourmarket.我认为它会在你国市场上畅销。Finequalityaswellaslowpricewillhelppushthesalesofyourproducts.优良的质量和较低的价格有助于推产品。Whileweappreciateyourcooperation,weregrettosaythatwecantreduceourpriceanyfurther.虽然我们感谢贵方的合作,但是很抱慊,我们不能再减价了。
57、Reliabilityisourstrongpoint.可靠性正是我们产品的优点。Wearesatisfiedwiththequalityofyoursamples,sothebusinessdependsentirelyonyourprice.我们对样品的质量很满意,因此交易的成败就取决于你们的价格了。Toacertainextent,ourpricedependsonhowlargeyourorderis.在某种程度上,我们的价格就得看你们的定单有多大。Thisproductisnowingreatdemandandwehaveonhandmanyenquiriesfromothercou
58、ntries.这种产品现在需求量很大,我们手头上来自其他国家的很多询盘。Thankyouforyourinquiry.Wouldyoutelluswhatquantityyourequiresothatwecanworkouttheoffer?谢谢你询价。为了便于我方提出报价,能否请你谈谈你方需求数量?HereareourFOBprice.Allthepricesinthelistsaresubjecttoourfinalconfirmation.这是我们的FOB价格单。单上所有价格以我方最后确认为准。Ingeneral,ourpricesaregivenonaFOBbasis.通常我们的报价
59、都是FOB价Ourpricescomparemostfavorablywithquotationsyoucangetfromothermanufacturers.Youllseethatfromourpricesheet.Thepricesaresubjecttoourconfirmation,naturally.我们的价格比其他制造商开价优惠得多。这一点你可以从我们的价格单看到,所有价格当然要经我方确认后方有效。Weofferyouourbestprices,atwhichwehavedonealotbusinesswithothercustomers.我们向你们报最优惠价,按此价我们已与其
60、他客户做了大批生意。Willyoupleasetellusthespecifications,quantityandpackingyouwant,sothatwecanworkouttheofferASAP.请告诉我们贵方对规格、数量及包装的要求,以便我方尽快制定出报价。Thisisthepricelist,butitservesasaguidelineonly.Isthereanythingyouareparticularlyinterestedin.这是价格表,但只供参考。是否有你特别感兴趣的商品?Doyouhavespecificrequestforpacking?Herearethes
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