南开大学22年春学期《客房部运营与管理（一）（二）（EI双语）》在线作业平时作业一

1、-本页为预览页PAGE14-本页为预览页-本页为预览页22春学期（高起本：1509、1603、1609、1703）客房部运营与管理（一）（二）（EI双语）在线作业-00003第1题. 工程部做日常维护活动一般不包括 ( )选项A：计划性维修选项B：预防性维修选项C：年度性大修选项D：日常维护参考答案：C第2题. When we are cleaning the guestroom, we should collect recyclable items and place them in the correct container on your cart, such as:选项A：Newspa

2、pers选项B：Aluminum cans选项C：Glass bottles选项D：All of the above参考答案：D第3题. Performance standard means( )选项A：A required level of performance that establishes the quality of work can be done选项B：A required level of work that establishes the quantity of work can be done选项C：A requested level of performance tha

3、t establishes the quality of work needs to be done选项D：A required level of performance that establishes the quality of work must be done参考答案：D第4题. 提起重物主要是以身体的部位是( )选项A：背选项B：腿选项C：臂膀选项D：腰参考答案：B第5题. The room status report sometimes called( )选项A：Room status list选项B：Room status sheet选项C：Housekeeping statu

4、s report选项D：Housekeeping report参考答案：D第6题. 下列什么不属于客房部经理的直接职责( )选项A：内部预算选项B：制订客房部工作计划选项C：职业教育与培训选项D：处理投诉参考答案：D第7题. 高温消毒属于( )。选项A：物理消毒选项B：化学消毒选项C：生物消毒选项D：以上都不对参考答案：A第8题. 下列时间段要付员工薪水的是 ( )选项A：晨会选项B：上午休息选项C：下午总结会选项D：以上全包括参考答案：D第9题. 客房服务员在清扫整理客房时,在完成了收集杯子和烟灰缸这一工序后,接下来的工作是( ) 。选项A：撤换床上用品选项B：整理床铺选项C：除尘除迹选项D

5、：补充房间用品参考答案：A第10题. The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )选项A：Skipper选项B：DNCO选项C：Due out选项D：Sleeper参考答案：B第11题. 公共洗手间的全面清洗工作常在( )进行?选项A：早上选项B：中午选项C：下午选项D：夜间参考答案：D第12题. Hotel OPLs use more( )

6、to enhance the detergents cleaning power. ( )选项A：Acidic选项B：All purpose cleaner选项C：Softer选项D：Alkali参考答案：D第13题. “DND”是指( )房态选项A：请即打扫选项B：住客房选项C：请勿打扰选项D：重要客人参考答案：C第14题. 服务员被客人叫进客房时,房门应该( ) .选项A：随手关门选项B：让房门半掩选项C：让房门完全打开选项D：听从客人的指示参考答案：C第15题. Which type of keys can open single guestroom and in some cases

7、also provide access to locked area such as the pool or gymnasium. ( )选项A：Emergency keys选项B：Master keys选项C：Storerooms keys选项D：Guest rooms key参考答案：D第16题. Why is important to clean areas to a high standard( )选项A：To meet guest expectations选项B：To achieve a high level of hygiene选项C：To meet safety regulati

8、ons选项D：To comply with legislation选项E：To extend the life of items cleaned参考答案：A,B,C,D,E第17题. How should you store your equipment ( )选项A：In the same place each time选项B：According to manufacturer instructions选项C：Neatly and safely选项D：Out of the way选项E：Similar item together参考答案：A,B,C,D,E第18题. What are Pub

9、lic Areas ( )选项A：The foyer选项B：Bars选项C：Restaurants选项D：Guestrooms选项E：Lifts and stairwells参考答案：A,B,C,E第19题. The primary functions of housekeeping department includes ( )选项A：Cleaning guest rooms选项B：Cleaning PA选项C：Establish and maintain cleaning standards选项D：Selling guestrooms参考答案：A,B,C第20题. 客房部日常使用的小型设备

10、包括()选项A：摸布选项B：扫把和拖把选项C：清洁提桶选项D：橡皮手套参考答案：A,B,C,D第21题. When we clean public areas,what equipment do you need.( )选项A：Vacuum cleaner选项B：Floor polisher选项C：Toilet cleaner选项D：Broom参考答案：A,B,D第22题. In housekeeping department, what types of keys do they commonly use ( )选项A：Emergency keys选项B：Master keys选项C：Sto

11、rerooms keys选项D：Guest rooms key参考答案：A,B,C,D第23题. Most hotels will have in place procedures for cleaning guestrooms. In general terms ( )选项A：Strip and remake the bed选项B：Clean the rest of the bedroom选项C：Clean the kitchen选项D：Clean the bathroom选项E：Vacuum the floor参考答案：A,B,C,D,E第24题. What equipment do yo

12、u need to clean PAs. ( )选项A：Vacuum cleaner选项B：Floor polisher选项C：Mop选项D：Broom选项E：Dust pan and brush参考答案：A,B,C,D,E第25题. Linen including ( )选项A：Bed linen选项B：Bath linen选项C：Table linen选项D：Uniform参考答案：A,B,C第26题. Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )选项A：Prevent damage

13、 to the equipment选项B：Prevent damage to the surface being cleaned选项C：Extend the life of the item选项D：Reduce risk of personal injury参考答案：A,B,C,D第27题. 饭店运营中循环使用物品包括( )选项A：床选项B：床单选项C：真空吸尘器选项D：沐浴露参考答案：A,B,C第28题. 客房服务员在清洁客房的时候他所使用的万能钥匙绝对不可以( )选项A：放在清洁车上选项B：放在清洁蓝内选项C：挂在脖子上选项D：系在腰上参考答案：A,B第29题. What factors

14、affect cleaning standards and services offered. ( )选项A：Star rating选项B：Star skill levels选项C：Polices and procedures选项D：Target markets选项E：Hotel locations参考答案：A,B,C,D,E第30题. Non-Inventories include ( )选项A：Soap选项B：Comb选项C：Bath powder选项D：Shampoo参考答案：A,B,C,D第31题. 水不是客房部常用的化学物品选项A：对选项B：错参考答案：B第32题. Acids ha

15、ve PHs of less than 7 to 0, which is the most acidic. Alkalies have values of more than 7 to 14, which is the most alkaline.选项A：对选项B：错参考答案：A第33题. Vacuuming the floor of the guest room is NOT usually the last task to be completed.选项A：对选项B：错参考答案：B第34题. 客房服务员在清洁客房的时候可以将换下的床单、被套、枕套,放入工作车的布草袋内或者房间的地上。选项A

16、：对选项B：错参考答案：B第35题. 虽然业内饭店提供的服务水平差别很大,但是简单的来说,饭店基本上分为三类,即度假型饭店、商务型饭店和公寓型饭店。选项A：对选项B：错参考答案：B第36题. Public areas are those parts of the hotel to which the public has access.选项A：对选项B：错参考答案：A第37题. 岗位说明不仅包括该岗位员工的工作职责,向谁汇报与负责,附加责任以及工作条件和工作中要使用的设备与材料等条件。选项A：对选项B：错参考答案：B第38题. 客房的清扫顺序是VIP房,挂有“请清理房间”的房,住客房,走客房,

17、空房。选项A：对选项B：错参考答案：A第39题. 度假型饭店为客人提供住宿必要的设施,而非不必要的高档次居住设施。选项A：对选项B：错参考答案：B第40题. Cleaning schedule is not a list of cleaning tasks to be completed and frequency.选项A：对选项B：错参考答案：B第41题. “Room situation”意思是房间状态,一般房间状态分为:住房已清洁、住房未清洁、空房已清洁、维修房等。选项A：对选项B：错参考答案：B第42题. 去渍时,污渍面宜向上放置在毛巾上,从布件正面施加去渍剂,尽量用强力擦拭.选项A：对

18、选项B：错参考答案：B第43题. Room attendant should clean and dry the tub and shower area with toilet cleaner.选项A：对选项B：错参考答案：B第44题. In housekeeping department, the most expensive operating cost is salaries and wages.选项A：对选项B：错参考答案：A第45题. DNCO (did not check out) means the guest made arrangements to settle his/her account (and thus is not a skipper), but has left without informing the front office.选项A：对选项B：错参考答案：A第46题. A resident manager is often appointed to take responsibilities when the general manager and the manager-on-duty are both a