南开大学22年春学期《客房部运营与管理（一）（二）（EI双语）》在线作业-00003

1、-本页为预览页PAGE13-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）客房部运营与管理（一）（二）（EI双语）在线作业-00003第1题. 客房服务员在清扫整理客房时,在完成了收集杯子和烟灰缸这一工序后,接下来的工作是( ) 。选项A：撤换床上用品选项B：整理床铺选项C：除尘除迹选项D：补充房间用品参考答案：A第2题. ( )indicate how often items on inventory lists are to be cleaned or maintained. ( )选项A：Recycled Inventory list选项B：F

2、requency schedules选项C：Job list选项D：Non- of them参考答案：B第3题. Maximum quantity means( )选项A：The greatest number of purchase units that should be in guest room at any given time选项B：The greatest number of purchase units that should be in stock at any given time选项C：The greatest number of purchase units that

3、should be in guest room at a certain time选项D：The greatest number of purchase units that should be in stock room at a certain time参考答案：B第4题. Which type of keys can open single guestroom and in some cases also provide access to locked area such as the pool or gymnasium. ( )选项A：Emergency keys选项B：Master

4、 keys选项C：Storerooms keys选项D：Guest rooms key参考答案：D第5题. 空气清新剂又称( ),用于消除室内清洁剂的气味。选项A：消毒剂选项B：除臭剂选项C：去污剂选项D：洁厕剂参考答案：B第6题. 高温消毒属于( )。选项A：物理消毒选项B：化学消毒选项C：生物消毒选项D：以上都不对参考答案：A第7题. 要清除顽固水渍使用的清洁剂是 ( )选项A：硫酸钠选项B：草酸选项C：醋酸选项D：柠檬酸参考答案：B第8题. 多少美元以上的公司资产支出项目属资本支出( )选项A：300选项B：400选项C：500选项D：550参考答案：C第9题. 下列哪2个部门通常是饭店

5、最容易发生事故与伤害的部门( )选项A：PA与工程部选项B：楼层与PA选项C：工程部与保安部选项D：客房部与工程部参考答案：D第10题. 擦拭( )时,应用干布,切勿用湿布抹尘。选项A：行李架选项B：梳妆镜选项C：台灯和镜灯选项D：写字台参考答案：C第11题. 水洗过程中,布件上最难去除的污垢是( )选项A：碱溶性污垢选项B：溶剂性污垢选项C：酸溶性污垢选项D：水溶性污垢参考答案：B第12题. To establish par levels for all types of uniforms, the executive housekeeper needs to know( )选项A：How

6、many uniformed personnel work in each department选项B：How frequently uniforms need laundering选项C：How often uniforms need cleaning选项D：All of the above参考答案：D第13题. 在清洁住客房时,一般应按照( )顺序清洁。选项A：与清洁走客房相同选项B：先卫生间后卧室选项C：与清洁空房相同选项D：先卧室后卫生间参考答案：D第14题. PH值中7为 ( )。选项A：酸性选项B：中性选项C：碱性选项D：以上全错参考答案：B第15题. 下面哪项服务在客房服务中是收

7、费服务 ( )选项A：婴儿床服务选项B：擦鞋服务选项C：开夜床服务选项D：洗衣服务参考答案：D第16题. How do you handle syringes. ( )选项A：Put on protective gloves选项B：Pick up the item with a dust pan and brush or tongs选项C：Give it to your supervisor选项D：Bring the container to the syringe, not the syringe to the container参考答案：A,B,D第17题. Some examples o

8、f guest amenities including ( )选项A：after shave lotion选项B：colognes选项C：body lotion选项D：tooth paste参考答案：A,B,C第18题. How to reduce guest theft ( )选项A：Keep count of number of towels placed in the room and record any extra towels requested by guest选项B：Housekeeping attendant to keep count of room inventory a

9、nd report missing items immediately选项C：Have hotel logo items available for purchase.选项D：D. Use minimal number of monogrammed items to prevent guests who are looking for hotel souvenirs to take.参考答案：A,B,C,D第19题. What chemicals do you need to clean rooms( )选项A：All purpose cleaner选项B：Glass cleaner选项C：D

10、isinfectant/abrasive cleaner选项D：freshener参考答案：A,B,C,D第20题. What do you do if the guest is in the room? ( )选项A：If the guest is a departure or due out apologize for disturbing them and let them know you will come back later. Close the door behind you.选项B：If the guest is a stayover, apologize for distu

11、rbing them and ask if they would like their room cleaned now or later.选项C：Clean the gueat room directly选项D：Leave the room quickly参考答案：A,B第21题. Guest loan items ( )选项A：Hair dryers选项B：Iron and iron boards选项C：Extra bed选项D：Adaptors参考答案：A,B,D第22题. Hand Caddy is a kind of box to carry all the cleaning sup

12、plies for the guestroom and bathroom. May include ( )选项A：Cleaning cart选项B：Spray window and glass cleaner选项C：Bowl brush选项D：Dusting solution参考答案：B,C,D第23题. 公共区域清洁卫生的特点包括()选项A：人员流量大，清洁工作不太方便选项B：涉及范围广，造成影响大选项C：项目繁杂，专业、技术性强选项D：擦洗拖抹等基本劳动，没有专业要求参考答案：A,B,D第24题. Recycled inventories are those items that have

13、 limited useful lives but that are used over and over again in housekeeping operations. ( )选项A：Linens选项B：Uniforms选项C：Guest loan items选项D：Keys参考答案：A,B,C,D第25题. 客房服务员在清洁客房的时候所需要的清洁设备与工具包括( )选项A：吸尘器选项B：洗地毯机选项C：清洁车选项D：各种清洁剂参考答案：A,C,D第26题. 美国新的劳动力资源包括()选项A：失去生活来源的家庭妇女选项B：学生打工者选项C：被免职的50岁以上的工人选项D：新来的移民选项E

14、：有残障者参考答案：A,B,C,D,E第27题. 酒店公卫的日常保养工作包括()选项A：盆景的保养选项B：烟灰筒的保养选项C：壁画、壁灯灯罩及各种装饰物的保养选项D：客房地毯清洁与保养参考答案：A,B,C,D第28题. Linen including ( )选项A：Bed linen选项B：Bath linen选项C：Table linen选项D：Uniform参考答案：A,B,C第29题. What equipment do you need to clean PAs. ( )选项A：Vacuum cleaner选项B：Floor polisher选项C：Mop选项D：Broom选项E：Du

15、st pan and brush参考答案：A,B,C,D,E第30题. 饭店运营中循环使用物品包括( )选项A：床选项B：床单选项C：真空吸尘器选项D：沐浴露参考答案：A,B,C第31题. Room attendants should respect guest property and should not open guest luggage or packages or snoop in dresser drawers or closets.选项A：对选项B：错参考答案：A第32题. 小冰箱里的啤酒是免费给客人饮用的。选项A：对选项B：错参考答案：B第33题. 公卫包括洗衣场,楼层清洁及

16、总机等分支部门。选项A：对选项B：错参考答案：B第34题. Neutral cleaner means all-purpose cleaner for light cleaning duties.选项A：对选项B：错参考答案：A第35题. 客房部具体负责管理客房事务,只包括饭店中所有客房。选项A：对选项B：错参考答案：B第36题. In the hotels,Class D fires ignite by combustible metals and do not usually occur in hospitality operations.选项A：对选项B：错参考答案：A第37题. 客人离

17、店时,客房服务员要注意检查房间小酒吧帐单,并在客人离店前送到前台收银处。选项A：对选项B：错参考答案：A第38题. The hotels statement of income shows only summary info.选项A：对选项B：错参考答案：A第39题. In the hotels,Class C fires flammable liquid, grease and petrol .选项A：对选项B：错参考答案：B第40题. 饭店基本上华为三类,即经济型饭店、中等价位饭店和豪华型饭店。选项A：对选项B：错参考答案：A第41题. 无论是客房内的设备设施维修工作还是简单的维护保养都是

18、由工程部来担当的。选项A：对选项B：错参考答案：B第42题. Room attendant should clean the bathroom floor with dump duster.选项A：对选项B：错参考答案：B第43题. Front office is responsible for the storage, issuing, use and replacement of three main types of linen inventories.选项A：对选项B：错参考答案：B第44题. Lock-out means the room has notbeen locked so that the guest c