客户的跟踪技巧

1、高兴是一份简单的温顺.姓名：艾琳 Aileen 喜好：繁华，分享目前：上海瑞河企业集团 任外贸主管外贸阅历：2021-2021年龄： 严密.客户的跟踪技巧.1 日常问题2 如何回复客户3 实案分析.1为什么客户不回复？2为什么询了价钱又不回复？3客户嫌价钱高怎样处置？4发了样品为什么没有音讯？5客户拿他人的价钱压价怎样办？1. 日常问题.Dear Mr. Merth,Hello, good night.Thanks for your inquiry from our company.EnclosedPDF file, please check it. We are a manufacture

2、in Shanghai China, ouraim is to do a good job in the quality of productsThanks.Hi AdamThis is . from Shanghai Ruihe Enterprise Group,specialized in PVC/HDPE/PPR pipe and fittings.Attached is our e-catalogue,pls feel free to contact me about any items you are interested.Look forward to hearing from y

3、ou soonBest Regards.他的缘由1. 对方根本没收到邮件2. 回复不够及时3. 言语生硬，语法错误4. 内容空洞5. 跟踪力度控制不当6. 不专业.客户的缘由1. 价钱太高2. 目前还没有采购方案3. 他曾经有固定的供应商，询价4. 样品客户不称心5. 他不喜欢他的沟通方式6. 他度假去了，私事.客观缘由1. 战争2. 认证3. 海运费涨价太高4. 关税.中心处理方法沟通.2. 如何回复客户回复前本卷须知：.内容回复的本卷须知1.主题2.及时回复3.分点论述 first , second , third4.图片修正称号.5.个性签名.6、 选用适当的跟踪方法(1)、周末都给客户

4、发一个周末愉快(2)、对方节日，生日， (3)、生活中发生的变化，比如下雨，下雪，出去玩耍，人民币升值，市场变动.世界杯等等.(4)、中国的特殊节日，中秋，端午(5) 、标数邮件法，最后跟踪法.YYD last to show our advantageYYD hope you have a good weekend again wish you have remember us YYD I am afraid this is the last ,and I never bother u any more I really want you know . we havebig advantag

5、eonCHANA auto parts . We really do not want u ignore us .just tell me also have interested on us Or, I wont bother u any more . Thanks for your time ,and sorry to bother u so much times .sent me your price list.7. 内容必需有一二个中心的优势 8.加到他的沟通工具 两字诀 快准.邮件模板主题： SHRH quotation for pvc pipe sch 40 SHRH sugget

6、ion for specification SHRH technical date SHRH company profile ,catalogue SHRH .第一部分，礼貌赞赏Thanks for your inquiry just now 第二部分，自我引见This is from . Specialized in第三部分，专业分析From your inquiry ,I see that you want our ., we have stock right now/ we can produce ,this products.+专业分析，明晰到位+要问的问题/报价单/装箱情况第四部分，

7、公司优势(做过的工程，出过货的国家，设备进口，创新，模具齐全，市场熟习等.第五部分I am online right now.u can call me directly or add my skype,ICQ,MSN,you can choose any way to add,For convenient communicate.that will help us be fast and more quicker.第六部分.节假日收到询盘回复模板Dear Thank you for you inquiry just now This is Aileen from SHRH, speciali

8、zed in PPR,PVC,HDPE pipe and fittings.I am sorry I am not on office right now because of weekend/night/假日/春节I will give you quotation on For further pricelist I have some question 1) 2) 3) I have seen your demand of we can supply,we have stock 公司优势+专业分析.3 实案分析 . 案例1：客户除了，没有直接沟通工具,只能用.客户第一封邮件：Dear Si

9、rs,we are in the field of Sales and After Sales Service for Lifan 520 models in Iran market.We request you to visit our website: VBC we are experience of 18 years.We intend to import Spare Parts of Lifan 520 model and need to have the list of your products for our selection and decision.Regards M.M.

10、 XXX Director Tehran - Iran : 98 21 XXX Fax: 98 21 XXXWeb: XXX : XXXirmpc,XXXyahoo.第一次回复：Salam, YYD full auto parts for LIFAN Dear XXXXFirst,thank u so much for you inquiry just nowThis is Aileen from YYD auto parts Co.,ltdWe are quite familiar with in Iran market on Lifan 520 models ,last years ,Li

11、fan Company have exports like 30,000 Lifan 520 to IranLifan parts have a great market In Iran And we are glad you find us,Because full auto parts in Lifan we have stock right now.About the company We have been the auto parts for 17 years since1993YYD auto parts Co.,Ltd is a large wholesaler speciali

12、ze in LIFAN520, 620 ,SUZUKI,Chana,full auto parts.special the LIFAN genuine auto parts we are the best scale in china . You never find more competitive price like us ,we are in Chongqing ,and Lifan cars is Chongqing Brand Hope can hear your feedback as soon as possible Best wishes. Aileen Export Man

13、ager Chongqing YYD Auto parts CO.,LTD :86ax:86MOB: 86-96247427 : cqyydyahooMSN: aileenonlyloveliveWebsite: cqyyd.en.alibaba Skype:yydaileen.跟踪1： YYD wish u have a nice weekendYYD wish u have a nice weekendDear Mr. XXXXYYD here wish u have a goods weekend . the weather are

14、 going to be hot , how about u there?I love summer very much ,cause the daytime will stay long .Anyway ,wish you have a nice holiday .跟踪 2 YYD advantage let u attention!My friend XXXX :YYD Aileen here First : we know u are making a research on the Chinese market,Also we want u know we really have ve

15、ry competitive price and experience advantage .Second : we have do the business with many foreign company ,they are the intermediary business ,now u find us directly . do not ignore our advantage .跟踪 3 YYD wish u have a nice weekendIt have been like 2 weeks no news from u Hope everything goes well Y

16、YD Aileen here ,wish u have a nice weekend this time . This weekend I have lots of job to deal with ,no weekend .hope u have.Work is important .also the rest !.客户第二封邮件Dear Ms AileenThank u for u so much nice Sorry, I have trip to DUBAI, Following your response, we forward a list of spare parts for L

17、ifan 520 auto parts which is selected by our Sales Dept.Kindly send us the price quotation for original genuine and non-genuine parts in RMB currency for attached list to enable our study and decision.第N封回复 mix price I have seen your order , the L2804011B1 rear bumper should 110RMB now but now there

18、 is special price for u as our first cooperation .just need 80 RMB Condition :1)Order sure on 7- 15 days ,I keep the price for u 2)Just book this type are not permit .客户第三封邮件Dear Ms AileenThank u for u so much nice Some of the price for us we can accept,But some are not that competitive .we will hav

19、e high quantity .hope more discount and price reduce .第N+1回复First : as I say before, first cooperation ,we have give you very competitive price. Second : if u sure the have high quantity ,I will give u some discount ,but there are based on two condition:High quantity Just 2% discount down Just Both

20、win will let the relationship way long The business are based on the both win Not only just me ,also u should .来回往复,二个月后,客户订了一万六千的样单,走航空,运费一万九千.更大的订单还在断续,九月中旬,来到了中国.案例(一)分析总结1、Mix price2、价钱赚贵的处置方法引荐3、跟踪技巧的合理性4、5、6. 案例2：- 专业.Hi Aileen,Please quote us your best price and lead time required based on th

21、e attached BQ. Thanks.Material required is ISO uPVC .Regards,Sam LimProject ManagerMobile : +65 91916609 :jectpvsin.sgPV Vacuum Engineering Pte Ltd21 Marsiling Industrial Estate Road 9Singapore 739175Office : +65 6755 6169 Fax : +65 6755 2801Website :pvsin.sg,puzer.sg.SHRH BS EN 1452 standard quotation Dear Sam Nice talking with you Plz check the attached for the correct data of BS EN 1452, As I told you ,the size is 110mm and 160mm instead of 100mm and 150mm And the quotation have been attached If you got any problem, Call me directly .Aileen,As spoken, please prepare the samples based o