南开大学22年春学期《酒店业培训与人才发展（一）（二）（EI双语）》在线作业-00001

1、-本页为预览页PAGE14-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）酒店业培训与人才发展（一）（二）（EI双语）在线作业-00001第1题. 入职培训对酒店的益处是()选项A：提升员工满意度选项B：降低酒店投诉率选项C：降低员工流动率选项D：提供沟通平台参考答案：C第2题. ()can include payments and wages to instructors, technicians, any support staff, and training developers.选项A：Delivery costs选项B：Materials

2、costs选项C：Other costs选项D：Labor costs参考答案：D第3题. 以下不属于观察法的特点的是选项A：需要配合其他调查工具使用选项B：是一种基本方法选项C：时间短选项D：需要对员工有所了解参考答案：C第4题. 最常见的外包类型是()。选项A：全面外包选项B：业务外包选项C：选择性外包选项D：部分外包参考答案：C第5题. The disadvantages of using focus groups to collect data is:选项A：Some might not get returned选项B：They require a large time commitm

3、ent选项C：Requires high degree of technical skill to design选项D：May not address root causes of problems参考答案：B第6题. Some guidelines that you can provide participants for working with a case study include:选项A：Read the case carefully选项B：Identify the problem选项C：Define parameters of the problem选项D：all of the

4、above参考答案：D第7题. Labor?related benefits deriving from effective training are:选项A：Fewer employee grievances选项B：Fewer lawsuits选项C：Less likelihood of a strike选项D：all of the above参考答案：D第8题. ()need to have their training programs measured to provide useful feedback.选项A：Trainees选项B：Management选项C：Trainers选项

5、D：Supervisors参考答案：C第9题. 管理层和培训师应该共同努力考虑整合的能力不包括选项A：设定目标选项B：接受变革选项C：充分授权选项D：资源支持参考答案：D第10题. 在20世纪60年代,成人教育从夜间大学转移到更广泛的()。选项A：专业培训选项B：继续教育选项C：高等教育选项D：基础教育参考答案：B第11题. Trainers who employ ESP in training sessions can address all learning styles. P stands for()选项A：Practice it with role?play activities选项B

6、：Practice it with games and role?play activities选项C：Practice it with games选项D：Practice it with special events and role?play activities参考答案：B第12题. The components of a CBT course may involve a combination of different aspects such as:选项A：Tutorials选项B：Drill and skills选项C：Problem solving and games选项D：al

7、l of the above参考答案：D第13题. Which of the following is not useful tool with training?选项A：job preparation选项B：task list选项C：job breakdown选项D：job descriptions参考答案：A第14题. ()are sometimes considered a luxury or a management project to do when everything else is done.选项A：Job standards选项B：Job descriptions选项C：J

8、ob breakdown选项D：Task list参考答案：B第15题. ()是企业中的业务骨干,也是管理阶层的最基层。选项A：主管层选项B：一线员工选项C：临时员工选项D：小时工参考答案：A第16题. ()provides a means for both the trainer to improve the training and the learner to make better use of the training.选项A：Analyze选项B：Design选项C：Develop选项D：Evaluate参考答案：D第17题. ()actually break out of the

9、 ADDIE system.选项A：Knirk and Gustafson Design Model选项B：Rapid Prototyping Design Model选项C：Jerrold Kemp Design Model选项D：Gerlach?Ely Design Model参考答案：B第18题. Countless individuals form () mentoring relationships of this type, often without the knowledge or guidance of the employing organization.选项A：forma

10、l选项B：inefficient选项C：informal选项D：efficient参考答案：C第19题. 列哪个不是小组培训中学员的类型()选项A：沉默型学员选项B：破坏型学员选项C：消极型学员选项D：主动型学员参考答案：A第20题. 下面哪个选项不属于测量可以为有效的评估提供的依据:选项A：持续性的反馈选项B：对比选项C：准确性选项D：时效性参考答案：D第21题. 以下属于基于技术的媒体是选项A：视频选项B：CBT选项C：CAI选项D：WBT参考答案：A,B,C,D第22题. Research on professional certification programs revealed c

11、ommon characteristics such as ()in certification programs professional associations offer.选项A：All seek to enhance professions by developing the competence of practitioners选项B：None provide basic entry into the profession选项C：All capitalize on the employees internal motivation to achieve technical comp

12、etence and recognition by professional peers选项D：All require education and work experience in the chosen field in addition to competence in a body of knowledge, as demonstrated through an examination参考答案：A,B,C,D第23题. What does professional development allow employees to do?选项A：Earn money选项B：Maintain

13、their current position选项C：Provide mobility选项D：Make promotion a possibility参考答案：B,C,D第24题. Phases of the Mentoring Relationship includes:选项A：initiation选项B：cultivation选项C：separation选项D：redefinition参考答案：A,B,C,D第25题. 以下属于组织层面培训需求分析的内容的是选项A：组织目标选项B：组织绩效选项C：组织所处的环境选项D：组织资源参考答案：A,B,C,D第26题. Which of the fo

14、llowing factors is included in learning disabilities?选项A：Visual选项B：Auditory选项C：Muscular选项D：Processing参考答案：A,B,C第27题. 以下选项中属于二十一世纪培训问题的是?选项A：疏忽培训选项B：多样性选项C：全球化选项D：疏忽监督参考答案：A,B,C第28题. 材料成本一般可分为哪几个小类?选项A：可消耗材料选项B：易耗材料选项C：易损材料选项D：不可消耗材料参考答案：A,D第29题. Which of the following practice can help a corporate u

15、niversitys effectiveness?选项A：Teach corporate culture & encourage cross?functional skills选项B：Consider computer?based training & k now your cycle times选项C：Operate training as a business & educate outsiders选项D：Partner with universities and professional associations参考答案：A,B,C,D第30题. The disadvantages of

16、 Computer aided instruction (CAI) include:选项A：Requires some additional computer hardware and software选项B：Dependency on a network connection选项C：Individual attention given to trainees选项D：Newness of technology may take away from the learning参考答案：A,B,D第31题. The ways you can get to know the audience in a

17、dvance is:选项A：Discuss their characteristics with the department manager, human resources personnel, or a contact person who knows the group选项B：Review the survey responses or pre?session questionnaires before training选项C：Contact other trainers who have worked with this particular group to seek advice

18、选项D：Arrive early and have all of your material set up so you can spend time talking with the trainees as they arrive参考答案：A,B,C,D第32题. There are numerous methods by which you can collect data, such as:选项A：Surveys or questionnaires选项B：Observation选项C：Job descriptions选项D：Work sampling参考答案：A,B,C,D第33题. 培

19、训一般通过哪些要素加以量化?选项A：培训总费用选项B：参与培训人数选项C：新课程数选项D：培训小时数参考答案：A,B,C,D第34题. 在培训时培训师除了需要善于使用设备外,还需具备的特征有:选项A：自信选项B：积极地态度选项C：在每次课程之前先练习选项D：有改进想法的能力参考答案：A,B,C,D第35题. A job description can be used in选项A：Preparing for training选项B：Preparing necessary stuff选项C：Orienting and training a new employee选项D：Evaluating th

20、e employees performance on the job参考答案：A,C,D第36题. The general property orientation usually is conducted in the new employee s actual department to familiarize the individual with his or her specific job responsibilities and the work environment.选项A：对选项B：错参考答案：B第37题. Games should be used to impress u

21、pon trainees how smart the trainer is.选项A：对选项B：错参考答案：B第38题. The five essentials for a successful mentoring relationship includes respect, trust, partnership building, realistic expectations and (self-perception), and suitable fee.选项A：对选项B：错参考答案：B第39题. 快速原型设计模型是计算机系统设计人员所开发的一种模型。选项A：对选项B：错参考答案：A第40题. 不进行培训的真实成本是有形的。选项A：对选项B：错参考答案：B第41题. The use of measurement and evaluation in training provides a win-lose situation.选项A：对选项B：错参考答案：B第42题. 对高级管理人员来说