2022年国外运营商的维护KPI

1、INDOSAT 2G & 3G Maintenance Project year 2008 Kick-off MeetingContentsOverview(2G&3G)Organization Chart Site DistributionKPI RequirementsSOW Responsibility MatrixOptimization MethodologyPage 3Overview2G & 3G KPI Maintenance Project (Kalimantan, South-Sulawesi) 2G : (South-Sulawesi area), 2259 TRX (B

2、TS 338 sites ) 3G: 113 Sites(include new sites). Remark:(2G out of south-sulawesi without KPI commitment) Project Officially starts on the 1st of Nov 2008 in the PO( Actual W3 of Jan)Target: Maintain KPI Performance 8 months Service Team in Charge: by Huawei RNP/RNO team2nd month Optimization Servic

3、es2G&3G Maintenance Project period: 8 MonthsKick-offProject start W52th Dec 2008 (Baseline)1st Month Optimization Servicesweek 35 August 20093rd Quarterly acceptance1st Quarterly acceptanceWeek 13 March 20094th month optimization services2nd Quarterly acceptanceWeek 26June 20097th month optimization

4、 servicesW4(26) January 2009February 2009April 2009July 2009May 20095th month optimization servicesPage 4Project Organization ChartProject Manager (Jakarta) Wang Xiao LongTechnical Support Platform(2G&3G)Mr. YohannesBSS Tech SupportLim Hau sen & Arief FRegional Team coordinator Makassar 2G & 3G (Ram

5、adhon)2G Area Drive testerMr. Budi3G Area Drive TesterMr. Budi (only Makassar urban)Regional Team coordinatorBalikpapan & Samarinda 3G (Christofer)3G Drive Tester TBD3G team RNO support(Ms. Tesha)3G Support (Jakarta)2G support (litao)Page 5Project Point of ContactINDOSATs key person in charge:Huawei

6、s key person in charge:PositionsNameTelemailINDOSATProject ManagerWangxiaolong081511009881wangxiaolongINDOSATData and statistics 2GHerbertt08111980551herberttINDOSATRegional Optimization Manager (Makassar)2G&3GRomadhon081511614090romadhonINDOSATOptimization Engineer(Makassar)2GFirman081511111865firm

7、anwkINDOSAT3G Coordinatorsulistyo081511111835sulistyoINDOSATOptimization Engineer Support (Makassar)3GTesha08111980533TeshaINDOSATRegional Optimization Manager (Balikpapan)3GChristofer D081511614538christoferPage 6Maintenance KPI Site Distribution 2GRemark: aim of DT is well-handled VIP complaint to

8、 ensure network qualityKPI maintenance338 sites(south-sulawesi)Page 7There are a total 59 sites (including 6 IBC) in 3G Indosat Makassar area dividing with 4 clusters.A: 17 sitesB: 13 sitesC: 16 sitesD: 7 sitesIBC : 6 sitesRNC : 13G Project Introduction ABCDPage 8There are a total 31 sites (includin

9、g 3 IBC) in 3G Indosat Balikpapan area.Outdoor: 27 SitesIBC : 4 sitesRNC : 13G Project Introduction Page 9There are a total 10 sites in 3G Indosat Samarinda area. This site are move from Balikpapan (first planning for Balikpapan 40 Site) Outdoor: 10 SitesRNC : follow/same with Balikpapan RNC3G Proje

10、ct Introduction Page 10Scope of WorksObject: RAN & BSS System (2G & 3G )Services:Huawei will maintain KPI in Makassar (Urban + Sub Urban) area only with total 2259 TRX(338 sites) for 8 months (for 2G services) and 59 Node B in Makassar area (for 3G services) and 41 node B in Balikpapan & Samarinda a

11、rea (for 3G services) Other area (3079 TRX) in Sulampapua (exc. Makassar), there are No KPI commitment and Huawei will provide for : Daily ReportWeekly ReportBSC & RNC Analyses ParameterSuggestion for TroubleshootingSuggestion for Parameter ChangingMonthly report analysesFor point a-f, Huawei will d

12、o by remotely in Jakarta. Huawei will provide complaint analyses support for VIP customer by providing OSS Drive Test max. 16 times (each month 2 complaints for 8 month support). Huawei team will support by remotely from Jakarta. In this case, if needed Huawei team can support by on-site if by remot

13、ely cant solve the problems. SystemregionKPI commitmentSite2G south-sulawesiOK3382GOut of south-sulawesiNO4103GMakassarOK593GBalikpapan & SamarindaOK41Page 11KPI target (2G)OSSOSS KPIWeightingMIN TARGETTARGETMAX TARGETCSSR25%Baseline - 5%(100%-Baseline)Baseline(W52)Baseline + 15%(100%-Baseline)CDR25

14、%Baseline + 5%(Baseline)Baseline(W52)Baseline - 15%(Baseline)HOSR10%Baseline - 5%(100%-Baseline)Baseline(W52)Baseline + 15%(100%-Baseline)% Cells with CSSR 95% of previous day cases monitored, analyzed, taken action and reported by 12:00AMb. Audit neighbour and parameters consistency check (4% weigh

15、t)c. Activate half rate on some cells include re-arrange TSU if needed to support it (4% weight)d. Perform packet switch and circuit switch balancing based on Indosat requirement (add and reduce PDCCH) (4% weight)e. Perform dual band load balancing GSM 900 DCS1800 (4% weight)f. Audit and analyze to

16、balance between SDCCH and TCH (4% weight) Daily action and reported in weekly meeting2Problem Solving on Quality Problems (20% weight)a. Top worst cells (CDR, maximum 20 cells per week) improvement (Criteria: OPEN 3% and CLOSED -86 dBm on agreed routesM10.0%Baseline8Ec/No = -9 dBM10.0%Baseline9PDD (

17、3G 3G)M5.0%Baseline*The baseline for each KPI shall be better than or the same with the threshold value which to be agreed mutually. Otherwise, the threshold will be used as target instead of the baseline. Page 14KPI target (3G)The KPI target for Passive Test Measurement (OSS Statistic) is as follow

18、:SoC 4CategoryOSS KPI NameWMin TargetTarget*Max Target1AccessibilityRABs Setup Success Rate15.00%Baseline - 5%(100% - Baseline)BaselineBaseline + 15%(100% - Baseline)2RetainabilityRABs Drop Ratio15.00%Baseline + 5%(Baseline)BaselineBaseline - 15%(Baseline)3Soft Handover Overhead10.00%Baseline + 5%(B

19、aseline)BaselineBaseline - 15%(Baseline)4Handover Success Rate10.00%Baseline - 5%*(100% - Baseline)BaselineBaseline + 15%(100%-Baseline)5Integrity% HSDPA User Data Throughput = 650 kbps25.00%Baseline - 5%BaselineBaseline + 15%6CQI (Median)15.00%Baseline - 5%(Baseline)BaselineBaseline + 15%(Baseline)

20、7% Cells with load = 65% for DL or 50% for UL10.00%Baseline + 2.5%BaselineBaseline - 5% *The baseline for each KPI shall be better than or the same with the threshold value which to be agreed mutually. Otherwise, the threshold will be used as target instead of the baseline.Page 15Baseline for 2G&3GP

21、age 16Work master plan 2G & 3GRoutine optimization serviceTOP Worse cell optimizationParameter optimization Frequency re-planning for TRX UGrecommendation for antenna system adjustmentHot area KPI improvementFrequency audit & re-planningPerforming drive test to support network optimization activitie

22、sSuggestion for capacity management (traffic rebalance)or RF optimization (antenna down titl) Regular meeting & optimization reportRegular meeting with region any time Optimization actions approve by region officeOptimization report submit monthly by monthly Page 17Optimization step for 3GPage 18Opt

23、imization step for 2GPage 19Routine OptimizationCell RearrangementOperators FeedbacksYNetwork issues CollectionKPI Issues ListCRs from Network AuditStatistic Data AnalysisParameter/Features AnalysisBSC Log AnalysisOptimization ProposalProposal Approval& ImplementationIssue Solved?Signaling Trace& DT

24、DT/Trace Data AnalysisOptimization ProposalProposal Approval& ImplementationIssue Solved?Case Study& ReportYNPage 20AcceptanceYStart upIdentifying TOP N KPI IssuesDT& Stats KPIs Evaluation ReportData CollectionBSC ConfigurationBSC and BTS Logs/AlarmsGathering Data AnalysisDT Required?Drive Test &Ana

25、lysisYNChange ProposalsImplementation ProposalsFailures Solved?NKPI OptimizationPage 21Responsibility Matrix _ 1 PreparationTaskDescriptionHuaweiindosat1.1Providing the planned and implemented engineering parameters info for the optimized network.RS1.2KPI Baseline & Target Confirmation RR1.3Confirm

26、the weekly meeting and report templateRSNetwork AuditTaskDescriptionHuaweiindosat1.4Checking and comparing engineering parameters with planning and optimization requirementsFinding inconsistencyR1.5Checking and comparing system parameters set in BSC/BTS/RNC/NodeBFinding configuration inconsistencyR1

27、.6Traffic statistics & capacity bottlenecks analysisR s1.7Change proposal review and approval SR1.8Change proposal implementationUpdating the engineering parameters databaseRSPage 22Responsibility Matrix _ 2Network OptimizationTaskDescriptionHuaweiindosat3.1RF Problems Collection (including customer

28、 complaint)RS3.2Drive Test and AnalysisR3.3Root cause analysis for RF problems/KPI issuesPropose optimization suggestionsR3.4Parameter Adjustment for Critical and Global ApprovalR3.5Parameter adjustmentR3.6Hardware Problem ( Out of Huawei Warranty)SR3.7Optimization case study and reportReview and Approval the reportRS3.8Antenna Orientation and Tilting AdjustmentRA3.8KPI Acceptance Test and ReportR3.9Review and ap