《OperationsManagement》课程实施方案（教学大纲）

1、OperationsManagement课程实施方案 Course SyllabusPart I Basic information about the courseCourse name：Operations Managementcode： BBA902credit:3credit hours：51three sessions (45 min per session) per weekPartII Instructor InformationPart III Optional TextbookStevenson, William J., Operations Management (12th

2、 Edition). New York: McGraw-Hill Higher Education. (ISBN: 0078024102)【ISBN】【版本】【出版社】【价格】978-7-111-36895-3英文影印版11th Edition机械工业出版社55.00元 978-7-111-51636-1中文翻译版12th Edition机械工业出版社69.00元Supplemental Course Material1.Goldratt, Eliyahu M., The Goal: A Process of Ongoing Improvement, 3rd Ed, Great Barring

3、ton, MA: North River Press, 1994.2.Terwiesch, Cachon, Matching Supply with Demand: an Introduction to Operations Management, 3rd edition, New York: McGraw-Hill Higher Education, 2012.Part IV、Course Introduction1、Course OverviewOperations is the term that refers to the process by which an organizatio

4、n converts inputs (e.g. labor, material, knowledge, equipment) into outputs (goods and services) for both its external and internal markets. Operations Management, studies the concepts and techniques, such as TQM, JIT, MRP, and supply chain management, that makes the conversion process more efficien

5、t and profitable.Operations managers, ranging from first-level supervisors to senior vice presidents, are concerned with the production of goods and services. More specifically, they are responsible for designing, running, controlling, and improving production systems. Every organization, whether ma

6、nufacturing or service, public or private, deals with operations planning and management.As recent experience has shown in global markets, significant competitive advantages accrue to those firms capable of producing quality goods and services efficiently. For this reason the careful design and mana

7、gement of the operations process is of fundamental importance for the long-term success and survival of a corporation. We shall focus on the decision problems that confront operations managers. The purpose of courseLearn computer and analytical tools for analysis, management and performance improvem

8、ent of operations management.Discuss concepts and recent influential innovations in operations management.Gain exposure to a broad range of examples that will demonstrate the effectiveness and appropriateness of operational solutions implemented in various settings.Prerequisite Expected by Instructo

9、rAlthough we will not be delving very deeply into the math, Operations Management is, at its heart, quantitative (primarily algebra and statistics). As indicated by the prerequisites, the student is expected to have taken entry level courses on Probability and Statistics. As you may know, MS Excel i

10、s a very effective and powerful tool. It will be used a lot during this course. The student should, therefore, have a working knowledge of Excel. 2、The main contents of the courseNO.Topics思政元素Teaching hours1Introduction to Operations Management专业伦理：强调企业在运营管理上的相对竞争力和可持续性发展52Littles Law, Process Capac

11、ity, and the Link with Finance学习伦理：强调从自然模型中理解库存要素，经典基础的广泛实用性73Decision MakingHW1, Quiz1专业伦理：强调科学决策的重要性64Forecasting and Newsvendor ModelHW2, Quiz2学习伦理：强调如何从简单拓展到复杂模型95Quality Management and SPC HW3, Quiz3商业伦理：强调质量是企业发展的根本，和人在质量管理里的核心作用126Inventory Management and TPSHW4, Quiz4专业伦理：强调丰田管理系统如何适配人的行为127

12、Behavioral Operations (if time permitting)HW4, Quiz4专业伦理：强调传统OM模型的不完善性，应该引入人的认知和决策因素Total hours51 hours3、Attendance and Class ParticipationClass attendance is expected and highly recommended. Material will be covered in class that cannot be found in the required and optional readings. Students can h

13、elp to improve their grade by up to 5% by attending and actively participating in class. The instructor will do his best to assign bonus points objectively, thus no attempted negotiation will be tolerated. Attendance will be taken randomly during the semester. 1% total points will be deducted for ea

14、ch absence.Most grading in this class is based on achievement. This class participation bonus allows students to improve their grade based on effort. If any students are struggling with their assignments, then have no excuse for not striving to receive a 5% attendance and participation credit. This

15、represents a very easy way to improve your grade. In addition, active class participation should improve the class experience for everyone.Part V class scheduleWeekContentsTeaching activitiesHomeworkSupplementary readings1Chapter oneIntroduction to Operations ManagementLectureNoneWatching Video2Chap

16、ter oneIntroduction to Operations ManagementLectureNoneWatching Video3Chapter twoLittles Law, Process Capacity, and the Link with FinanceDecision MakingLectureNoneWatching Video4Chapter twoLittles Law, Process Capacity, and the Link with FinanceDecision MakingLectureNone5Chapter threeDecision Making

17、LectureNone6Chapter threeDecision MakingLectureHW1 DueWatching Video7Chapter fourForecasting and Newsvendor ModelQuizandLectureNoneWatching Video8Chapter fourForecasting and Newsvendor ModelLectureNone9Chapter fourForecasting and Newsvendor ModelLectureHW2 Due10Chapter fiveQuality Management and SPC

18、QuizandLectureNoneWatching Video11Chapter fiveQuality Management and SPCLectureNoneWatching Video12Chapter fiveQuality Management and SPCLectureNone13Chapter fiveQuality Management and SPCLectureHW3 DueWatching Video14Chapter sixInventory Management and TPSQuizandLectureNoneWatching Video15Chapter s

19、ixInventory Management and TPSLectureNone16Chapter sixInventory Management and TPSLectureNone17Chapter sixInventory Management and TPSQuizandLectureHW4 DuePart VI 、Course Grading PolicyWeightQuizzes 65%Problem Sets30%Attendance and Class Participation5%Problem SetsAbout 4 problem sets will be assign

20、ed during the semester. These are typically designed to give students practice in applying the managerial knowledge and quantitative techniques learned in class. To get full credit, your homework should have your name and ID number written clearly on the front page and should be stapled. The problems sets will be handed out at least three days prior to the due date. It is due before the class on the due date and no late assignment will be accepted. QuizzesAll quizzes are noncomprehensive. However, they are closed book. During the quiz, you may not