酒店前台常用英语

1、饭店交流用语之欢迎、问候用语Good morning（afternoon, evening）, sir（madam） 早上（下午、晚上）好，先生（夫人）。How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。How are you?您好吗？Fine, thanks. And you?很好，谢谢。您好吗？Welcome to our hotel （restaurant, shop）.欢迎到我们宾馆（餐厅、商店）来。Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。I hope you will e

2、njoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）Have a good time!祝您过得愉快！*hotel, front desk. Can I help you?* 饭店，前厅。您找谁？Sorry, I ve dialed the wrong number.对不起，我拨错号了。May I speak

3、 to your general manager?能和你们总经理说话吗？Speaking.我就是。、 Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？饭店交流用语之祝贺用语Congratulations!祝贺您！Happy birthday!生日快乐！Happy new year!新年快乐！Merry Christmas!圣诞快乐！Have a nice holiday!假

4、日快乐！Wish you every success!祝您成功！答谢和答应语:Thank you (very much).谢谢您(非常感谢)。Thank you for your advice (information, help) 感谢您的忠告(信息、帮助)。、 It s very kind of you.谢谢，您真客气。You are welcome.不用谢。Not at all.不用谢。Don t mention it.不用谢。It s my pleasure.非常高兴为您服务。(With pleasure.)(My pleasure.)I am at your service.乐意为您

5、效劳。Thank you for staying in our hotel.感谢您在我们酒店下榻。I m sorry.很抱歉。Excuse me.对不起。I m sorry, Its my fault.很抱歉。那是我的过错。Sorry to have kept you waiting.对不起，让您久等了。、 Sorry to interrupt you.对不起，打扰您了。I m sorry about this.对此表示抱歉。I apologize for this.我为此道歉。That s all right.没关系。Let s forget it.算了吧。饭店交流用语之征询和指路用语Can

6、(May)I help you?我能帮您什么吗？Yes, please.好的。What can I do for you.我能为您干点什么？Is there anything I can do for you?有什么能为您效劳的吗？Just a moment, please.请稍等一下。May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course.当然可以。、 Go upstairs/downstairs.上楼 / 下楼。It s on the second (third) floor.在二(三)楼。Excuse me.对不起。Whe

7、re is the washroom (restroom, elevator)?请问盥洗室(休息室、电梯)在哪儿？This way, please.请这边走Turn left /right.往左转 / 右转。It s in the lobby near the main entrance.在大厅靠近大门。It s in the basement at the end of the corridor.在地下室走廊尽头。饭店交流用语之提醒和告别用语Mind/(Watch)your step.请走好。Please be careful.请当心。Please don t leave anything

8、behind.请别遗忘您的东西。Don t worry.别担心。、 Take it easy.放心好了。Please don t smoke here.请不要在这边抽烟。Goodbye.再见。See you late.再见。Good night.晚安。See you tomorrow.明天见。Goodbye and thank you for coming.再见，谢谢您的光临。Goodbye and hope to see you again.再见，希望再见到您。Have a nice trip!一路平安！Wish you a pleasant journey! Good luck!祝您旅途愉

9、快！祝您好运！饭店交流用语之前厅和客房部用语Have you a reservation?您预定过了吗？May I know your name and room number?您能告诉我您的名字与房间号吗？Here is your room key.给您房间钥匙。Please pay at the cashiers desk over there.请去那边帐台付款。Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？Housekeeping, may I come in?客房服务员，我可以进来吗？Leave your

10、 laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。I hope I m not disturbing you.我希望没有打扰您。One moment, madam. I ll bring them to you right away.等一会儿，夫人。我马上送来。I ll send for an electrician( doctor,)我给您请电工(大夫)。餐饮部：、 Sit down, please. Here is the menu.请坐，给您菜单，先生。May I

11、 take your order, sir?您要点菜吗？What would you like to have, coffee or tea?您要喝咖啡还是茶？Would you like to have any wine with you dinner?您用餐时要喝点酒吗？Service hours are:(餐厅)供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐 11 点半到 1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。Here is t

12、he bill. Please sign it.这是您的账单，请签字。饭店交流用语之销售用语005-1-4 15:40:12What kind of rooms(foods) would you like to have?您需要什么样的房间(吃什么样的菜)？Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。We ll give you a 10%(ten percent ) discount.我们给您九折优惠。We ll offer tour guides complimentary breakfasts.我们给陪同提供免费

13、早餐。We accept your terms.我们接受您的条件。May I introduce myself?让我介绍我自己。May I present you a litter souvenir?请接受我们的一点小纪念品。Let s drink to our friendship!为我们的友谊干杯！Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！Cheers!(Bottoms!)干杯！、 How do you like Chinese food?您喜欢中国菜吗？What do you think of our

14、service?您对我们的服务有什么意见？Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见(赞扬、建议)。I m afraid its against the hotels regulations.这是违反饭店规章制度的。In our hotel we don t accept tips.我们饭店是不收小费的。It s our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。I m afraid yo

15、u ll have to pay for the damage.您必须赔偿。Thank you for telling us about it.谢谢您告诉我们I ll look into the mater right away.我马上去处理这件事情。I assure you it wont happen again.我保证此类事情不会再发生。Please don t worry, sir (madam)先生(夫人)，请不必担心。I will send someone up to your room right away.我马上派人到你的房间去。I can t guarantee anythi

16、ng, but I ll try my best.我不能保证，但我会尽力而为。、 What can I show you.您要买什么？How do you like this fashion (color, size, design )?您喜欢这种款式(颜色、尺寸、图案)吗？The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。They are altogether 175(one hundred and seventy-five) Yuan.共

17、计 175元。You may pay in cash or with credit card.您可以付现金也可以用信用卡。You have made a good choice, you have very good taste.您真会买东西，眼力真好。宾馆英语之预订房间Id like to book a double room for Tuesday next week下周二我想订一个双人房间。Whats the price difference ？两种房间的价格有什么不同？one with a rear view isA double room with a front view is 1

18、40 dollars per nightone with a rear view is115 ollars per night 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。I think Ill take the one with a front view then我想我还是要阳面的吧。How long will you be staying ？ 您打算住多久？Well be leaving Sunday morning 我们将在星期天上午离开。And we look forward to seeing you next Tuesday我们盼望下周二见到您。Id like to

19、book a single room with bath from the after-noon of October 4 to the morning of October 10 我想订一个带洗澡间的单人房间，10月 4日下午到10月 10日上午用。We do have a single room available for those dates我们确实有一个单间，在这段时间可以用。What is the rate ， please ？请问房费多少？ The current rate is 50 per night 现行房费是50美元一天。What services come with t

20、hat ？这个价格包括哪些服务项目呢？That sounds not bad at all Ill take it 听起来还不错。这个房间我要了。By the way ， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。Dialogue AA： Room Reservations Good afternoon B： Id like to book a double room for Tuesday next weekA： Thats fine ， sir A double r

21、oom for Tuesday ， September12th ， with a front viewor rear view ？B： Whats the price difference ？A： A double room with a front view is 140 dollars per night， one with a rear view is115 dollars per night B： I think Ill take the one with a front view thenA： How long will you be staying ？B：Well be leavi

22、ng Sunday morning A： That will be five nights ， sir Thank you very much ， and we look forward to seeing you next Tuesday B：Good Thats all settled then Good-bye A： Good-bye Dialogue BA： Advance Reservations Can I help you ？B： Yes， Id like to book a single room with a bath from the afternoon of Octobe

23、r 4 to TOC o 1-5 h z the morning of October 10A： Yes ， we do have a single room available for those datesB：What is the rate ， please ？A： The current rate is 50 per night B：What services come with that ？A： For 50 youll have a radio ， a color television ， a telephone and a major international newspape

24、r delivered to your room everydayB：That sounds not bad at all Ill take it A： Very good Could you tell me your name ， sir ， please ？B：Yes ， it is Moore A： How do you spell it ， please ？B：Its M-O-O-R-E A： M-O-O-R-E And what is your address ， please ？B： It is 3600 Montague Boulevard ， Hattiesburg ， Mis

25、sissiippi39401 U S AA：Excuse me ， sir ，but could you speak a little more slowly，please ？B：Sure， no problem Its 3600 Montague Boulevard ， Hattiesburg，Mississippi39401U S AHave you got it ？A： Yes， so it is 3600 Montague Boulevard ， Hattiesburg ， Mississippi 39401 U S AB：Thats right A： What about your

26、telephone number ？B：（601 ） 264-9716 By the way ， Id like a quiet room away from the street if thatis possible A： A quiet room away from the street is preferred O KWell mail you a reservationcard confirming your booking as soon as possible We look forward to your visit B： Thank you and good-bye A： Go

27、od-bye Words and Expressionssettle v 解决available a 可得到的，有用的confirm vt 使坚定，认可Mississippi n 密西西比（美国州名）宾馆英语之在宾馆门口Welcome to our hotel 欢迎光临。So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？Let me have a check again 让我再看一下。The Reception Desk is straight ahead 接待处就在前面。After you, please 你先请。

28、Excuse me, where can I buy some cigarettes ？劳驾。我到哪儿可买到香烟？ There is a shop on the ground floor一楼有个商店。It sells both Chinese and foreign cigarettes 在那儿可买到中国香烟和外国香烟。Can I also get some souvenirs there ？也可以买到纪念品吗？There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。Excuse me, where is the rest

29、aurant ？劳驾，请问饭厅在哪儿？We have Chinese restaurant and a western style restaurant Which one do you prefer ？ 我们有中餐厅和西餐厅，你愿意去哪个？Id like to try some Chinese food today今天我想尝尝中国菜。Dialogue A（ A car pulls up in front of Huatian Hotel and a doorman（ A） goes forward to meet the guests B and C, opening the door of

30、 the car for them）A： Good evening ， sir and madam Welcome to our hotel Mr Bell （ B） : Thanks Good evening A：（Opening the trunk, taking out the baggage and looking at the name on the baggagetags ）Im the doorman, sir So you have got altogether four pieces of baggage？B：Er Maybe five, Margaret （ C）？A： F

31、ive ？ Oh, sorry Let me have a check again C： Oh， no， Henry Always poor memory ！ Weve got only four B： I see （ To the doorman ） Sorry ， boyYoure right Four pieces A： Never mind, sir The Reception Desk is straight ahead After you ， please B： Yes， thank you Dialogue BA： Excuse me Where can I buy some c

32、igarettes ？B：There is a shop on the ground floor It sells both Chinese and foreign cigarettesA： Can I also get some souvenirs there ？B： Yes, sir There is a counter selling all kinds of souvenirsA：By the way, where is the mens room ？B： There is one at the end of the corridorA： Thank you B：You are wel

33、come Dialogue CA： Excuse me, where is the restaurant ？B： We have Chinese restaurant and a western-style restaurant Which one do you prefer ？A： Id like to try some Chinese food todayB：The Chinese restaurant is on the second floorA： What are the hours at the restaurant？B： Breakfast 6: 0 to 9: 00 a.m.

34、; Lunch 11: 30 a.m. to2: 00 p m. ; Dinner 5: 30 to 9:00 p.m.A： Thank you B：Youre welcome Words and Expressionscigarette n 香烟、纸烟souvenir n 纪念品，纪念物corridor n 走廊宾馆英语之在接待处1I want a double room with a bath 我要一间有浴室的双人房。How much a day do you charge ？每天收费多少？It is hundred yuan a day including heating fee， bu

35、t excluding service charge一百元一天，包括供暖费但不包括服务费。 Its quite reasonable 收费十分合理。How long do you intend to stay in this hotel？您准备住多久？Have you got through with the check in procedure ？你是否已经办妥住宿登记手续？Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning ？我能为我的朋友预订一间单

36、人房吗？他将于明天早上到达上海。Would you mind filling in this form and pay a hundred yuan in advance for him请填好并预付一百元钱。This is a receipt for paying in advance Please keep it 这是预付款收据，请收好。Have you any vacant （ spare ） room in the hotel旅馆里有空余房间吗？Sorry ， we have no vacant （ spare ） room for you But I can recommend you

37、 to the Orient Hotel where you may get a spare room对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。Good afternoon ， my room number is 321 Any mail for me ？下午好！我的房号是321 。有我的信吗？Yes You have two letters and one telegram ， also a message was left by a lady before one hour 有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 Ill mail a l

38、etter to U S A by airmail 我要寄一封航空信到美国。How much do I have to pay for you ？我要付多少钱？A letter generally mails to America Europe Africa by airmail First 20 grams is 20 yuan 通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。Dialogue A（ A： Receptionist B ： Guest ）B：I want a double room with a bath How much aa day doyou charge ？A

39、： It is a hundred yuan a day including heating fee but excluding service chargeB： Its quite reasonable A： How long do you intend to stay in this hotelhalf a month ）B： half a month ） TOC o 1-5 h z A： Have you got through with the check in procedure？B： Oh， yes ， Im going to fill in the form of registr

40、ation right now Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？A： Sure Here is the form for reservations Would you mind filling in this form and pay hundred yuan in advance for him B： All right This is one hundred yuan to pay for my reservationA： Th

41、ank you This is a receipt for paying in advance Please keep it Dialogue BB：Have you any vacant （ spare ） room in the hotel ？A： Sorry ， we have no vacant （ spare ） room for you But I canre commendy ou to the OrientHotel where you may get as pare room B： That sounds very good ！ Can I book the plane ti

42、cket （ train ticket ， ship ticket ） here ？ TOC o 1-5 h z A： Please go to the CAACo ffice to book your plane ticket If you want to book your train ticket or ship ticket ， youd better go to the Shanghai International TravelServiceB：Could you tell me how many kinds of rooms do you have？A： There are sin

43、gle rooms， double rooms， suites and deluxe suites in our hotel Every room is equipped with a bat hand a telephoneB： Oh， I see Thanks A： You are welcome Dialogue CA： Guest B ： Receptionist ）A： Good afternoon ， my room number is 321 Any mail for meB： Yes You have two letters and one telegram ， also a

44、message was left by a lady before one hour A： Let me see who called ？ I have to make a phone call Will you get me the party ？ Here is the number B：OK Wait for moment Here is your party A： Thank you Ill mail a letter to U S A by airmail How much do I have to payfor you ？B： A letter generally mall to

45、America- Europe- Africa by airmail First 20 grams is 20yuan Each additional 20grams is 15 yuan A： Oh， I see Thank you very much Yes， we do have a reservation for you 对了，我们这儿是有您预订的房间。Would you please fill out this form while I prepare your key card for you请您把这份表填好，我同时就给您开出入证，好吗？What should I fill in

46、under ROOM NUMBER ？“房间号码”这一栏我该怎么填呢？Ill put in the room number for you later on过会儿我来给您填上房间号码。You forgot to put in the date of your departure您忘了填写离店日期了。And here is your key ， Mr Bradley Your room number is 1420给您房间的钥匙，布拉德利先生。您的房间号码是1420给您房间的钥匙，布拉德利先生。您的房间号码是9090房间在14层，每天的房费是90美元。51 Please make sure th

47、at you have it with you all the time请务必随时带着它。My business negotiation has progressed much more slowly than I had expected我的业务谈判进行得比我原先预料的慢了许多。I wonder if it is possible for me to extend my stay at this hotel for two days我想知道是否可以让我在这儿多呆两天。Ill take a look at the hotels booking situation我来查看一下本店房间的预订情况。

48、quest quest 很高兴我们有办法接受您延长住宿的要求。56But Im afraid that56But Im afraid thatit will be necessary forus to ask you to change rooms for thelast two nights不过，恐怕最后两天我们得请您搬到别的房间去。We have already let your room to another gentleman我们已经把您住的房间租给了另外一位先生。Thats no problem at all没问题。A： Good morning, sir. Can I help y

49、ouB： Good morning ！ I have a reservation for a single room with a bath here.A： May I have your name, sir, please ？B： Bradley,John Bradley.A： Just a moment, sir, while I look through our list.Yes,we do have a reservation for you, Mr. Bradley.Would you please fill out this form while I prepare your ke

50、y card for you ？B： Yes.Can I borrow your pen for a minute, please？A： Sure.Here you are.B： What should I fill in under ROOM NUMBER ？A： You can just skip that. Ill put in the room number for you later on.B：(After he has completed the form ) Here you are.I think Ive filled in everythingcorrectly.A： Let

51、 me see name, address, nationality,for war ding address, passport number, place of issue, signature and date of departure.Oh,here,sir.Your forgot to put in the date of your departure. Here let me fill it in for you.You are leaving on？B： Ocrober 24.A： Now everythings in order.And here is your key,Mr.Bradley.Your room number is 1420. It is on the14th floor and the daily rate is 90.Here is your key card with all theinformation on your booking, the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it