pc-005客房检查及可供性版本

1、 Roominspection/Returningroomstoservice/客房恢4. 5.Roomallotment/客房分Aroom can be qualified by the reception staff in different ways for the ng dependingontheamountof Roominspection/Returningroomstoservice/客房恢4. 5.Roomallotment/客房分Aroom can be qualified by the reception staff in different ways for the n

2、g dependingontheamountofworkneededforclean-“Vacant Dirty = VD”: the customer has left; the room is available after clean-up for another = -“Occupied Dirty = OD”: the customer who stayed there last night will be sle same room tonight.= OD”：昨晚入住顾客今晚将住在同一客房。 “VacantReadyVRtheroomhasnotbeenletitisavaila

3、ble. = VR”：客房未出售，可供入住。“OS”/“OOO”:outofservice,theroomisnotavailable,underdecorationThe manual or computerised room sus list on Fidelio/Fols is given to the Housekeeper for allotting the rooms to be cleaned.ernal Fidelio/Fols 的人工或计算机化客房状态TheHousekeepermanagerdrawsupaworksheetforeachhousekeeper(OQPC00

4、8page拟定一份工作表（OQPC0084页）The Housekeeper manager is in charge of the floor passkeys, which can be i if need be (SEC 002).ed to （SEC002）2.ROOMINSPECTION/Addressedto/WrittenbyYi IbisChina/CheckedbyStephanieIbisChina/ApprovedbyGillesIbisChina/ROOMINSPECTIONANDAVAILABILITY客房检查及可供No.PC/版本Date/日期QUALITYRega

5、rdless of its us, before being made available to the reception (VR), the room must checkedeither bythengmanagerfortheoranyqualified不论状态如何，客房在提供给服务台（VR）A minimum of 10 % of the rooms are inspected by a qualified individual Regardless of its us, before being made available to the reception (VR), the r

6、oom must checkedeither bythengmanagerfortheoranyqualified不论状态如何，客房在提供给服务台（VR）A minimum of 10 % of the rooms are inspected by a qualified individual from the GeneralManager,FrontOfficeManager,andngManagerInspectionsfocusoneraleof theroomandthe Bedsmade/是否铺床Roomcleanlinessandhygiene/客房清洁与卫生Cleanliness

7、andhygieneofthebathroomanditsfixtures/浴室及其固定装置的清洁和卫生Placementof Lights andeproductsandliterature/接待产品与书籍的放置ingoodworkingorder/灯和电视处于正常工作状态Heatingor roomadjustedifneedbe/暖气或恒温箱调整（如需要Curtainsdrawn/窗帘是否拉好TheresultsofthesedailyinspectionsareshownOQPC0085OQPC008pageResults of these inspections are discus

8、sed with the Housekeeper manager and relevant action plans are taken.3.RETURNINGROOMSTOSERVICE/If, after the checks and inspections,all of pliant s have been corrected, heading the inspection makes the room(s) available to the reception (VR), so allotted to customers.t they can then 如果检查和视察后，所有不合格点都

9、已经纠正，则检查将把客房提供给服务台4. If a problem is detected during an inspection (dust, stains, made unavailable temporarily or on a long-term basis.e product missing), the room Addressedto/WrittenbyYi IbisChina/CheckedbyStephanieIbisChina/ApprovedbyGillesIbisChina/ROOMINSPECTIONANDAVAILABILITY客房检查及可供No.PC/版本Date

10、/日期QUALITYThe ng Manager or accredited provides written (OQ PC 008 page 5) verbal notification of pliance. If the problem is serious (leak, etc.), the Managerinformthe将提（OQ PC 008第5页）或口头不合格通知。如问题Thereceptionistrecordsreasonsfor unavailability the reception (OQ PC 008 page 6).he work and repair logbo

11、ok, which The ng Manager or accredited provides written (OQ PC 008 page 5) verbal notification of pliance. If the problem is serious (leak, etc.), the Managerinformthe将提（OQ PC 008第5页）或口头不合格通知。如问题Thereceptionistrecordsreasonsfor unavailability the reception (OQ PC 008 page 6).he work and repair logbo

12、ok, which is 在工作与维修日志中，该日志存放在服务台（OQ PC 008 第 4.1Poorlymadeuporunfinishedroom/整理不善或未If a room is poorly made up or unfinished, the housekeeper immedia y rectifies his or her work. TheHousekeeperManagerdoesanothercheckandindicatesroomavailabilitytothereception.The Housekeeper Manager validates by maki

13、ng the room number available again on the schedule or in the computer.次检查，并向服务台说明客房的可用性。客房部经理将通过将客房号码再次显示在附表或4.2Minortechnicalproblems/轻微Minortechnicalproblems (e.g.: burntoutbulb)areytaken careofbya member of management, the n or a enance worker. Completed tasks are he work repair logbook (OQ PC 00

14、8 page 6), dated and signed by the room is then made available again.who made the repairs. 轻微技术问题（例如：灯泡烧坏）理。已完成任务在工作与维修日志中注明，（OQPC 0086页），由进行维修的4.3MajorRepairs for major ch as a blocked sink or bath, leaking taps, etc., may require a sincetheyaredoneeither bytheorSiten,orbyanexternal his case, the r

15、oom is “blocked” and unavailable until the repairs have been fully and done. They are labelled “OS” on the schedules he computer. This label will not be removed es otherwise, following an inspection until the who conducted the repairs ngAddressedto/WrittenbyYi IbisChina/CheckedbyStephanieIbisChina/A

16、pprovedbyGillesIbisChina/ROOMINSPECTIONANDAVAILABILITY客房检查及可供No.PC/版本Date/日期QUALITY在这种情况下，客房将被“锁闭4.4 ldispensations/Theroommaystill belet rsistingdefect(stainedwall,etc.),however,it sold wi l dispensation and the nt is informed during check-in (15-Minute 尽管客房缺陷（墙体污渍，没有电视等）仍然存在，但客房还可出让，然而属于特许出（15。5.在

17、这种情况下，客房将被“锁闭4.4 ldispensations/Theroommaystill belet rsistingdefect(stainedwall,etc.),however,it sold wi l dispensation and the nt is informed during check-in (15-Minute 尽管客房缺陷（墙体污渍，没有电视等）仍然存在，但客房还可出让，然而属于特许出（15。5.ROOMALLOTMENT/The receptionist sorts and files the days ephone messages, faxes from Reservation Servi Favourite Gto them: , , etc. in the order they arrived, and then by priority ards),inordertogivecustomerstheirpreferenceorthetarebest ed, two beds, smoking or non smo