06危机管理04情境地震sce earthquake

1、家乐福中国风险防范Carrefour China Risk 情境 SCENRAIO 06 定义 是指地球表导致整个岩石层的运动以及冲击波会严重的建筑物损毁伤亡既不能，也不能被预防。发家乐福中国风险防范Carrefour China Risk 情境 SCENRAIO 06 定义 是指地球表导致整个岩石层的运动以及冲击波会严重的建筑物损毁伤亡既不能，也不能被预防。发生，最重要的就是立刻采取行1995 年，发生神户的一，导致6000 多，并造成了巨大的物资损失1999 年，在土耳其的一中，受害17000 多人的发尼西亚是十频繁的（例如：2004 12 月和2005 3 月的海啸An earthqua

2、ke is a tremor on the rface which causes asses rock and resulting shock waves, ay damage constructions seriously and numerousvictims.Earthquakescannotbepredictednorprevented.Whenanearthquake occurs, it is capital to be ready to act immedia y.In 1995, the Kobe earthquake in Japan left over 6,000 dead

3、 and caused extensive material damages. In 1999, the Izmit earthquake in Turkey made over 17,000 victims. Earthquakes are also extremely frequent in Indonesia (cf. December 2004 and 2005预防 备有急救设备：便携式收音机配有备用电池，手电筒，饮用水，食物，基本药品，毯子眼罩和呼吸面参加地保持联系，及时得知警报信号，正式的指示以及紧急情况服务的介入作制的模拟演练预先制定疏散计划，至少具有两条可供选择的疏散路线固定体

4、积庞大的，易碎，易燃的或架子，如货架，行李架，灯泡物品，尽量放置在近地面；固定置于高处的物如果你注意到破裂爆裂的电线或泄漏的煤气管道，必须尽快将其修复好已减少火灾或倒的。确认所有员工都直到如何以及何时切断水源，煤气和电源。确认安全点Stockemergencyequipment:aportableradiowithextrabatteries,flashlights,water, -aid medication, ets, ent equipment (rubber goggles and respiratory Getincontactwithlocalauthoritiesinordert

5、oknowthealertsignals,lervention plans for the emergency . ossible, take exercisesandanizedbylocalPrepareanevacuationplantleasttwodistinctFix voluminous, fragile, inflammable or toxic products and store them as close to ground sible; fix securely all high objects or stands, such as shelves, racks,Pre

6、pareanevacuationplantleasttwodistinctFix voluminous, fragile, inflammable or toxic products and store them as close to ground sible; fix securely all high objects or stands, such as shelves, racks, Ifyounoticecracks,flawedwiresorleakinggaspipes,havethemrepairedas soontheproblemisnoticedtominimizethe

7、risksoffireorMake t all your employees know how and when to cut the water, gas Identify secured Inside, below solid of furniture or against an inside wall, away from surface heavytmayfall.Outside,awayfrombuildings,trees,polesand即时行动 IMMEDIATE 门待在一个安全的地方，用手保护你的头。如果你正在开车，必须立即停车，然后待在内联系门店经保安主一停止，立刻组织疏散

8、并联系紧急情况服收听收音机的发展情况；仅在紧急情。的情况下，不要确认被毁坏建筑物。不要使用电梯，不要在建筑物内点火如果你被允许进入建筑物，立刻清除那些间溅出来物品的气味，必须马上离开现场并通知紧急情况服务部门在建筑物周围建立安全防护地带，迅速评估毁液体；如果你闻到煤气或化检查是否有煤气管道泄漏。如果你闻到瓦斯异味，打开窗户并离开屋内。如果可切断气闸，并， 检查有没有被损坏的水管或污水管道。如果你怀疑有损坏，请不要使用浴室或自水，并立刻通知水管如果门店必须被暂时关闭，确保所有贵重物品文件，支票，导向指令，现金提电脑，硬件驱动器）被安全保管；清楚指明门店已被暂时被关闭Gotoasecuredpla

9、ceandprotectyourheadwithyourarms.IfyouaretravelingbystopthevehicleandheContacttheStoreManagerandtheCountrySecurityOnce the tremor is over, evacuate the store and call y the .Assist swhohavebeenheListen to the radio to know the evolution of the situation; use emergency ephone only Never center a dama

10、ged building before you have been authorized to by authorities. notusetheelevatorsanddonotlightanyfireinsidethe sible to enter the building, clean the dangerous vebeenspilled;you smell gas or a chemical product, leave the premises y and warn emergency .Establishasecurityperimeteraroundthebuildingand

11、assessquicklythetthereisnogasleak.Ifyounoticeagassmell,openthewindowsthepremises.sible,cutthegastapandcalllized.Checktheelectricalinstallations.IfyouEstablishasecurityperimeteraroundthebuildingandassessquicklythetthereisnogasleak.Ifyounoticeagassmell,openthewindowsthepremises.sible,cutthegastapandca

12、lllized.Checktheelectricalinstallations.Ifyouparkles,strippedwiresor asmell, cut the electricity at the circuit-breaker. If it can not be reached crossingawetorfloodedarea,callinant there are no damages to the water or pes. If damage,donotusethebathroomsortapwaterandcallaIftheinstallationhastobetemp

13、orarilyshutdown,maketall valuabless,checks,transferorders,cash,laptops,harddrives,USBkeys)are ttheinstallationistemporarily即时行动 IMMEDIATE 安CountrySecurity向操控部门发出警视事件严重性，协助门店组织应急帮助应急供电部门发出警告需要，安排一些额外的保安团队，防止蓄意破坏的行动发生，组织增Dependingonthegravityoftheevent,helptheanize emergency Plan some extra reinforcem

14、ents if ng teams to prevent vandalism and activate 资产部门 CountryAssets联系门店经理了解毁坏情况通知保险公信息一旦形势稳定，安排技术团队前往事故现场，预估事故毁坏情况及，并安有资格及技工修复可利用装置ContacttheStoreManagerandobtaininformationregardingtheWarntheinsuranceOnce the situation is stabilized, send on the field a technical team to evaluate damages and the

15、potential risks, as well as the entitled control artisans needed to make the installation exploitable.开发部门Countryion为门店经理提供一切条件，确保员工及顾客的安全anism and 协开展行Provide the Store Manager with the appropriate means to guarantee the safety of nelandc Coordinatetheactionsofthedifferent相关部外法律部 紧急服务 人力资源部 健康财务部 部

16、 Law Department Emergency servi als HumanDepartment HealthprofesFinance Department Offils Communication Department Assotions Media 事先对不同的争论作出充分准从容不迫的考虑事故情形，时刻准备介牢处理沟通方面的7 大误区 Law Department Emergency servi als HumanDepartment HealthprofesFinance Department Offils Communication Department Assotions M

17、edia 事先对不同的争论作出充分准从容不迫的考虑事故情形，时刻准备介牢处理沟通方面的7 大误区否承担事故责将公利益置于首回应过面，采取“不予评论”的立不与员工不考就盲目作出决以下信息将会通过 攻关部门）传。目前对于事件的导致的分析都还为之过早，但以及采取并实施了们的事故紧急预案的技术支持部门已经采取了行动还设立心理治疗小组所有的受害者都会得紧急救助小组以及所的悉心照顾。家乐处理部门已经召开会议，将会提供信息Prepare well ahead an argumenyour environment.oaccountthedifferentrisksrelativeTake the time t

18、o think about the situation and prepare ervention before nmindthesevensinsofcrisisNottakingresponsibilityforaPuttingacompanysRespondingtoolTakinga“nocomment”stancewiththeNot communicating with -MakingswithoutthinkingofThe following message will be transmitted to the media Communication “It is too early yze the causes and of this incident, but ha