国际商务礼仪-国家开放大学电大易考通考试题目答案

1、国际商务礼仪After a formal introduction, the traditional response is A. Hi! B.C. “How do you do?”正确答案：C For Chinese people, courtesy demands reciprocity, which means people who are well-mannered to others will receive kindness and favors.A.是B.否正确答案：A3、Try to be culturally aware, as well as aware of the si

2、tuation, and always show your gratitude when receiving a gift.A.是B.否正确答案：A、 Traditionally men walk down a sidewalk on the inside or next to a building with the woman walking on the curbside.A.是B.否正确答案：B5、Go easy on the cell phone. It s not the act of using a cell phone in public thatupsets those who

3、 are held captive toupsets those who are held captive toA.是B.否正确答案：A6、Youd better acknowledge any giftA. a handwritten thankyou note B. anupsets those who are held captive toA.是B.否upsets those who are held captive toA.是B.否正确答案：A6、Youd better acknowledge any giftA. a handwritten thankyou note B. anit

4、 but the way you go about it.you receive as soon as possible by email C. a text message7、You may use a red ink pen to write greeting cards, since the color red is symbolic of happiness in China.A.是B.否正确答案：B8、Most often, it s the personal habits that offend, so give some thought to how you re perceiv

5、ed by those around you.A.是B.否正确答案：A9、Public places are noisy by nature, so talk as loudly as you can so others can hear you clearly.A.是B.否正确答案：B10、If your work day begins at 8:30, you，d better arrive at your office a little beforeC. do as what the people in the country do正确答案：c105 As the host, you m

6、ay present a gift to your guest .as soon as he or she arrives for the eventimmediately after he or she presents a gift to youwhen he or she is leaving正确答案：C106 Learn how to handle several callers simultaneously with ease and grace.A.是B.否正确答案：A108、If any gesture is likely to indicate lack of attentio

7、n or to distract others (as waving and nodding might during a religious service, lecture, or live performance), its polite to smile and save your greeting for later.A.是B.否正确答案：A109 Traditionally men were supposed to walk on the outside of women because.men were more gallant than womenwomen were tidi

8、er than menwomen could be better protected that way正确答案：c110、In a social gathering, you should always wait for other people to come up to you and start a conversation.A.是B.否正确答案：B111 If an international visitor hands you a business card at your first business meeting, you should .decline itaccept it

9、 with both hands and scan it immediately for for the vital information C. accept it and directly put it into your pocket without looking at it first 正确答案：B112、 A simple smi 1 e can enhance your work environment by altering a negative mood, nurturing camaraderie, and reinforcing self-esteem.A.是B.否正确答

10、案：A114、 You should make business calls during the time of office hours when most people are freshest to receive them. That would be.A. 8 a. m. to 10 a. m. B. 1 p. m. to 3 p. m. C. 3 p. m. to 5 p. m.正确答案：c115 Cigar smokers should smoke outdoors only in uncrowded places so that people who want to esca

11、pe the smell can easily do so.A.是B.否正确答案：A116 If your work day ends at 5 p. m., you may start getting ready for leaving at 4:45.A.是B.否正确答案：B117 Which of the following statements is correct?A. Men should always pay. B. Women should always pay. C. The host should always pay.正确答案：c118、Similar to the we

12、st, Chinese recipients usually won t open gifts in front of the giver immediately.A.是B.否正确答案：BSome people dread social events because they are uncomfortable with small talk.A.是B.否正确答案：A120 Outside visitors should never be considered an interruption of your work.A.是B.否正确答案：A121 The host should do all

13、 of the following EXCEPT.A. picking an appropriate restaurant and making reservations ahead of time B. directing the guests to their seats or recommending menu items in various price rangesmaking orders for the guests正确答案：c122 If you see someone you know in a jammed elevator, you may.greet him brief

14、lygo on chatting with him in a low voicetry your best to get closer to himpretend not to know him正确答案：A123 Europeans eat using the style.A. American B. English C. Continental正确答案：C124 It is OK to answer the phone while you are eating or chewing gum.A.是B.否正确答案：B127、Food is generally served from the .

15、A. left B. right C. middle正确答案：A128 As soon as someone has been introduced to you, do not try to repeat his or her name.A.是B.否正确答案：B129、Good manners can play a positive role in generating profit.A.是B.否正确答案：A130、When eating at a cafeteria in the work environment, avoid .eating directly off your trayp

16、lacing your empty tray on an empty table nearbytilting your empty tray up against a wall near you正确答案：A131 When people come to your office, give them your undivided attention so they feel welcome.A.是B.否正确答案：A132 Feel free to interrupt the person while he/she is talking to you.A.是B.否正确答案：B133 If you

17、didnt understand a name, ask. Saying Im sorry, but I didn t get your last name or Could you please tell me your name again?” is a courtesy.A.是B.否正确答案：A135 Its not unusual to sit down to dinner at 10:00 or 11:00 p. m. throughout.A, Latin America B. North America C. East Asia正确答案：A136、In the business

18、setting, a woman should never try to open the door for a man. A.是B.否正确答案：B137、In many cases, people give gifts , and the gift is simply a thoughtful gesture.A. for something in return B. without expecting anything in return C. for the sake of politeness only正确答案：B138、 Never engage in an argument wit

19、h a caller in your office.A.是B.否正确答案：A139 If you are introducing someone who has a title “Doctor” , for example, include the title as we11 as the first and last names in the introduction.A.是B.否正确答案：A140 Most people do not impose their dietary choices on others. Nevertheless, you can often judge what

20、 to order by the type of restaurant the host chooses.A.是B.否正确答案：A141 As the driver, you when you listen to the radio and use the air conditioneror heater.should consider passengerspreferencesmay do as you likewill be considered impolite正确答案：A142 Generally speaking, people from tend to take the least

21、 time to warm upwith strangers.A. China B. America C. Britain正确答案：B143 In Australlia, modest gifts, such as a business diary, a paperweight, or a coffee mug might be presented as a memento of a visit to a business event.A.是B.否正确答案：A145 Depending upon your relationship with the recipient, you may fee

22、l inclined to expl ai n that you got a good deal on their gi ft (perhaps you got a. gi ft card at a. di scount) to ease their concern.A.是B.否正确答案：A146 In most business settings, managers will only give gifts to those who.A. work directly under them B. are of higher ranks than themselves C. are of the

23、 same ranks as themselves正确答案：A147 Overly revealing clothes should be avoided because .A. they cannot draw attention to you at work B. they draw too much attention to youC. they are unprofessional and indecent正确答案：c149 If you re curious about the origin of a person s name that has just been introduc

24、ed to you, feel free to ask What kind of name is that?”A.是B.否正确答案：B150、If the people in your office would like to take up a collection for a larger gift for your boss, it could be .an expensive bottle of 1982 Lafitea monogrammed leather briefcasea luxury watch正确答案：BConversations can be aided greatly

25、 if you have a plan of action before enteringa room.A.是B.否正确答案：A152、Throw all trash or debris into the nearest waste receptacle. If you dont see a wastebasket nearby, hold the trash till you find one.A.是B.否正确答案：A154、Do not sound on a business call.A. enthusiastic B. overly anxious or pushy C. energe

26、tic正确答案：B155 When first meeting someone, whether in a boardroom or a networking event, always introduce yourself with your .A. first name B. last name C. full name正确答案：C157 When you begin a conversation with another person, you should lean forward slightly toward the person.A.是B.否正确答案：A158、Generally

27、 speaking, a handshake should end by the time .you have finished greeting the personthe introducer finishes his/her introductionyou begin to greet the person正确答案：A159、Such gifts as necklace, ties or belts are usually too personal to give to normal friends.A.是B.否正确答案：A160 One courteous act communicat

28、es volumes.A.是B.否正确答案：A161 In todays American business culture, eye contact is a positive means of showing confidence, honesty and good intentions.A.是B.否正确答案：A162 Refrain from using curse words while talking on your cellphone on public transportation or sidewalks; it may offend those who overhear.A.

29、是B.否正确答案：A163 In terms of business attair, people seem to place more stress on than in the past.A. formality B. quality C. comfortableness正确答案：c164、When you answer the phone, you should identify yourself by using your last name and title.A.是B.否正确答案：B165 People can lose a job because of their bad man

30、ners.A.是B.否正确答案：A166、Shoul d the person youve just met cal 1 you Mark instead of Mike, simply say, Its Mike, /z with a smile.A.是B.否正确答案：A167 Do not make it a habit of receiving personal calls at work.A.是B.否正确答案：A168、 There is no shortage of competent and reliable people in the business world and man

31、ners can make the difference.A.是B.否正确答案：Aink170 Formal business invitations are most commonly engraved or printed in on white or off-white high-quality paper.inkA. black or navy B. dark gray or yellow C. brown or red正确答案：A171 Always get the best number (and an alternate) and the best time to have a

32、call returned to the caller, especially if a manager or another team member must return the call.A.是B.否正确答案：A172、In social situations, hosts and hostesses should take the time to jump-start some chat between people they, ve just introduced before moving on to other guests.A.是B.否正确答案：A173、 If someone

33、 offers you a seat on a bus, you should always accept it without hesitation.A.是B.否正确答案：B175 Return calls promptly that have been left on voice mail.A.是B.否正确答案：A176 Direct eye contact between male and female professionals is considered rude and makes people feel uncomfortable.A.是B.否正确答案：B177 Common c

34、ourtesy is genderless.A,是B.否正确答案：A178、After pushing the floor button once you re inside, move as far to the back of the elevator car as possible.A.是B.否正确答案：A179 If the person who made the introduction doesn t start the conversation, you should speak up. Something as seemingly banal as a comment abou

35、t the weather or current events can lead to more interesting talk.A.是B.否正确答案：A180 Nagative body language can turn people away as quickly as a smile can engage them. A.是B.否正确答案：A181 Which is a good topic with Korean businessmen?A. The Korean war B. Personal life C. Local culture正确答案：c182 While writin

36、g a business email, you should try to use.long sentences and long paragraphslong sentences and short paragraphsshort sentences and short paragraphs正确答案：c183 Most American people generally are not very generous with the terms please and zzthank you This is most probably because they are .A. impolite

37、B. egocentric C. neglectful正确答案：c、 Lipstick on a glass should be avoided.A.是B.否正确答案：A People，s attitudes towards professional dress have not changed for several decades.A.是B.否正确答案：B186 When you greet a visitor in your office, you should .say nothing and let her/him sit where she/he wishestell her/hi

38、m where to sitsay nothing and 1 pt her/him stand there正确答案：B187 An agenda is indispensible to any kind of business meeting.A.是B.否正确答案：AThe first rule of appropriate work attire is to follow suit.A.是B.否正确答案：A189 During your business trip, you should do the following except .keep detailed expense reco

39、rdsrequest receipts for each service you receiveadd a few extra dollars for a meal正确答案：C 190 If you do not want to order for a while, you may .hold the menu up as if it were a protective shieldclose the menu and place it off to the sidekeep the menu open in front of you正确答案：c、Dress formally even if

40、your job requires you to dress causally on designated days. A.是B.否 正确答案：B193 Peoples attitudes toward professional dress .A. have never changed B. have changed completely C. have not changed basically 正确答案：c 194 You may ask people for their business cards as soon as you meet them.A.是B.否正确答案：B195 Mak

41、ing others comfortable in your presence is the most important etiquette rule of all.A.是B.否正确答案：A196 Quality management practices recognize that all people are potential clients of the company.A.是B.否正确答案：A 197 In a western restaurant, you should always drink soup.A, with your soup spoon B. di recti y

42、 from the bowl C, with food in your mouth 正确答案：A199、If your boss is a vegetarian but chooses to meet at a steakhouse, you . A. should not order steak B. should let your boss order for you C. may order steak 正确答案：c200、In Italy, yellow roses can signify jealousy”, and chrysanthemums suggest death.A.是B

43、.否正确答案：A201 Showers of any sort should not be held during .A. working hours B. breaks C. lunch hours正确答案：A202 Lunch is an excellent time to accomplish a good deal of work because. A. you are not so hungry after eating something B. you are away from the usual interruptions C. you can have the whole t

44、able to yourself in a restaurant 正确答案：B203 Eat with your fork in your right hand in the style.A. American B. English C. Continental正确答案：A204、At an event with a guest of honor, are introduced first to the guest of honor.A. all other guests B. higher ranked guests C. lower ranked guests 正确答案：A205 He w

45、ho will be considered the life of the party.A. asks a lot of questions B. is good at leading conversations C. does most of the talking正确答案：B207、At a business dinner in Europe, you may .A. rest your elbows on the table B. rest your hands on your lap while not eating C. rest your wrists on the edge of

46、 the table 正确答案：c208、It might be nice to bring flowers to your Italian hotess when invited to a dinner part at her home, although it is just as considerate to have flowers sent the next day.A.是B.否正确答案：A210 Especially when leaving messages, speak .A, fast and loud B. cl pariy and si owly C, softly an

47、d quickly正确答案：B212 When you visit customers, colleagues and other associates, you can feel free to read any documents, cards, etc. on their desks.A.是B.否正确答案：B8:30.A.是B.否正确答案：A11 You can always ignore minor commitments to others.A.是B.否正确答案：B12、If you see someone you know on an elevator, say, Hello. S

48、ay, “Hot enough for you?” Say, “Have a nice day. But be careful about going further unless you re the only two people aboard.A.是B.否正确答案：A13 If even one passenger is a non-smoker, in the vehicle.A. there should be no smoking B. ask before smoking C. open the car windows before smoking正确答案：A14 If you

49、eat with your fingers in a Muslim restaurant, use to eat.A. only your right hand B. only your left hand C. either hand正确答案：A15、Make the subject line of your email to the recipient so as to avoid havingit deleted or ignored.A. simple B. new C. meaningful正确答案：c16 It is good to acknowledge the birthday

50、s of everyone you work with.A.是B.否正确答案：AShould a man wait for a woman to initiate a handshake?Of course. Lady First is a firm rule on all occasions.Not in a business setting. There is no preferential gender in the business arena.Only wait for a young lady to initiate a handshake.正确答案：B18、The place o

51、f honor at the table i s the host.to the right side ofto the left side ofat the other end of the table opposite to正确答案：A20、 Lack of direct eye contact, especially in conversations between two people, can 213 Do not call a patient, customer or clients home before 8:00AM or after 9:00PM, unless theyve

52、 given you permission to do so.A.是B.否正确答案：A214 You should grasp the other person5 s hand with as much strength as possible to show your respect while shaking hands.A.是B.否正确答案：B215 At a business function, it is unprofessional to .A. blot your lipstick before sitting down to eat B. drink beverages thr

53、ough a straw C. touch your lips with the corner of your napkin to remove any food residue 正确答案：B216、When hanging up the phone, make sure the caller or person called hangs up first.A.是B.否正确答案：A217 It is always rude for a driver to get into the car before he unlocks the doors for his passengers.A.是B.否

54、正确答案：B218 In China, if you receive a gift, invitation or hospitality treatment from someone, you are supposed to offer back to the one when it is suitable.A.是B.否正确答案：A219、If a wordy colleague comes by, you should always invite him/her to take a seat.A.是B.否正确答案：B220、Its rude to say Good morning to a

55、stranger in public in big cities.A.是B.否正确答案：B221 Do not when speaking on the telephone with a client.A, stand up B, si t down in your chai r C, lean back i n your chair正确答案：c222 Do not allow yourself to be while speaking on the telephone.A. distracted by other activities B. using straightforward lan

56、guages C. asked to hold 正确答案：A223、You can give your work life the quality of your personal life by .A. being punctual B. offer privacy C. both A and B正确答案：c224 At a business dinner, the most important thing to remember is that youre not there for the food. You are there for business.A.是B.否正确答案：A225

57、Which of the following topics shouldnt we choose when communicating with Thais?The delicious food in their country.The pleasant holiday experience.Rumors about the king and the royal family.正确答案：c226 Generally, a lower ranked person in business is introduced to the higher ranked, and executives, cli

58、ents, important guests would fall into the category. A. higher ranked person B. lower ranked person C. neither A nor B正确答案：A228 will be appreciated and lead to your future success.A. Undermining your boss without letting him/her know what you are doing B. Making your boss look goodC. Letting your bo

59、ss find out about bad news himself/herself正确答案：B229、Which of the following is not among the general guidelines for dress and presentation?Make a fashion statement.Do not mix styles.Make sure your clothes and acessories match.正确答案：A230、You should always be the first to release the other persons hand

60、after shaking. A.是B.否正确答案：B231 Most people are not concerned with the monetary value of a gift. The that goes al ong wi th the gi ft is typically more meaningful,A. artistic value B. thought C. implication正确答案：B232 When you are with a new group in a business situation, you should .A. never order an