问题解决汉普-光明乳业

1、系统测试问题报告项目名称:光明乳业 Help Desk 项目实施日期:2002-08-09发送至:由:项目基本情况：实施产品：Oracle iSupport/Support版本号：11.5.7（11.5.5新安装，升级至11.5.7）产品安装：顾全：quan.gu问：吴联银：lianyin.wu,目经理：吴晓通：allen.wu号访问：电话号码：从64658571至 64658577用户名：modemuser密码：ccnp100系统登录：Form界面：（Support登录）路径：:8001/dev60cgi/f60c

2、gi用户名/口令：william/222222 或 yanglin/222222web界面：(iSupport登录)路径：:8001/OA_HTML/jtflogin.jsp用户名/口令：william/222222 或 yanglin/222222主要问题列表编号问题描述系统访问路径TAR No.重要程度说明1在iSupport中创建和查看服务请求时报错：java.lang.NullPointerException errorIsupport（Web）：Home(Tab) Create Service Request或：Support(Tab)Create Service2524209.99

3、9非常重要这是iSupport最重要的功能，否则系统无法工作RequestView Service Request2在iSupport无法访问技术资料库内容：已在MES中设置Isupport Support (Tab)TechnicalLibrary重要Oracle说此问题在低版本才出现！3创建知识库是，解决方法中增加的Stament保持时会消失WebProfile(icon)Preferce改当前责任为：CS_KB_SYS SMSSolution2518899.999重要4UWQ错误，当点击ServiceRequest的子结点，访问其内容时报错：App-JTF-210604: Program

4、 Error: Please inform your system administrator or support representative that:JTF_GRID.Populate Package Reports ErrorAn unexpected error occured in jtf_grid.populateGRID: Datasource: The following information is available:The error is most likely in the form or metadata definition. please Check the

5、following alert for error code. Select OK The error stack is (first 1000 bytes)ORA-00936: missing expression ORA-06512: At APPS.JTF_GRIDDB LINE 837ORA-06512: At APPS.JTF_GRIDDB LINE 878Customer Support(Form)Universal Work Queue2518393.999重要Oracle推荐打patchpatch 24168445服务请求类型和责任Map后不起作用Customer Suppor

6、tSetupServiceRequest Type Map Reponsibility(Button)2405230.995重要Oracle宣称有此功能，所以才升级到11.5.7，但却发现此功能不起作用，可能是Oracle 的功能缺陷，但此功能对光明很重要，因为光明外包服务商需要访问系统，要限制其访问权限！6知识库并发程序运行不成功Customer Support request Submit a new request: Knowledge Base Synch Indexes2518843.999重要Oracle有新的解决方法，但因为系统原因没有测试7但搜索服务请求是报Caller_typ

7、e错误Customer Support Enter ServiceRequest F112331328.996一般不影响系统功能，但总报错8当选择语言为中文时，有些页面部分显示为英文（中英文混杂）：主要包括主页、主页：（iSupport）支持 疑难解答一般疑难解答9无法搜索到相应的解决方法（用也无法搜索到）（iSupport）支持 疑难解答简单搜索Note:135862.1与没有成功运行并发请求有关，但需要启动InterMedia Text Server process(见Metalink: Note:135862.1)10创建ServiceRequest无法收到email（iSupport）

8、创建服务请求提交Email给我重要可能需要安装工作流和NoticeMailer！11服务请求编号不连续Customer Support Create ServiceRequest不重要Q:Setup: How do I make Email work? （Frequently Asked Questions of iSupport Service Request）For instance, when a customer creates a Service Request from iSupport, you want to send out an e-mail to the help desk.A: In order to work with email in iSupport the option Oracle Workflow must be installed and WF Mailer process/service (wfmlr) must be running. In order to make this work you must follow the gu