应用文写作-letter of complaint我姓名学号专业社会科学试验班

Howtowritealetterofcomplaint学号专业：王乐 advice文章可能稍微与前面的how-to-write有所出入而且heading什么的有点缺失，但不是很Complaintlettersareoftenconsideredasakindofbusinessletter,soaformalformatisrequired.(payattentiontotheletterhead,insideaddress,salutationandsoon,aswehavelearnedaboutthispartlastclass,wewillnottalkaboutitindetails.)ContextandStateyourDirectlyshowyourintentionandlettherecipientknowyourpurpose;leadyourspecificcomplaintsbelow.GivefactsandGivenmoreinformationaboutwhatyouarecomplainingabout,therecipientismorelikelytoknowbetteraboutyourcaseandhelpyouout.YouarecomplainingabouttheproductsyouWhen?Where?Thenameoftheproduct?Type?Accountnumber?What’stheproblemoftheproduct?Haveyoudoneanythingtotheproductbefore?...YouarecomplainingaboutbadserviceyouWhen?Where?Whatexactlytheserviceis?What’sthenameoftheonduty?Narratethewholestoryindetails.Werethereanyspecificcausesofthebadserviceorwasitjusthappenedfornoreason?Doyouhaveanycomplaintatthattimeanddoyoureceiveanyresponses?...IsthereanyIfthereisanybadeffectscausedbytheunpleasantproductsorservicesonyourlife,donothesitatetolit;ItcanaddtotheseriousnessofyourcaseandurgetherecipienttosolvetheproblemsItcanbetterillustrateyourbadexperienceandltherecipientthesolutionyou Iamwritingtoaskyoutopleasemakeuptheshortfallimmediayandtoensurethatsucherrorsdonothappenagain；CouldIpleaseaskyoutolookintothesematters；Pleasesendusacorrected for$9,479；Iencloseacopyofthebookwiththeerrorshighlighted.Pleasere-printthebookandsendittousbynextFriday.ItcanmaketherecipientkwonyourrequirementbetterandhelpyoureceivebetterItcanhelpyouhavetheinitiativeiftherewillbeanybargainsoftheYoucsointhispartgiveyouradvicetotherecipientonhowtodobetterinthefuture,helthemavoidbadservicestocustomers;Also,youcangivesomewarningsif(forexample:I’mafraidthatiftheseconditionsarenotmet,Imayresorttocustomers’associationforOtherwise,wemayhavetolookelsewhereforourI'mafraidthatiftheseconditionsarenotmet,wemaybeforcedtotakelegalaction；IftheoutstandingfeesarenotpaidbyMonday,7April2008,youwillincura10%latepaymentfee）Expressyourexpectationsandagainemphasizeyoure.g.Ilookforwardtoreceivingyourexplanationofthesematters.Ilookforwardtoreceivingyourpayment.IlookforwardtohearingfromyouLanguage（badexample,和好的例子用来作对比分析感觉蛮好的Nomatterhowangryyouare,acooperativeandconsideredtoneisnecessary,it’smorelikelytoreceivepositiverepliesandRudeandinsultingexpressionsmaydiscouragethereadersanddiscouragethemfromsolvingtheproblem.ConciseandItcanhelpotherstokwonyourneedquickerandbetter,leadingtoanefficientandsatisfactorysolutionoftheproblem,becausetherecipientwon’twastetimeseekingmoreinformationormanagingtofigureoutwhatyouaretalkingabout.Suggestingpositiveactions,insteadofjustpouringoutyourbademotions,helpsencouragequickerdecisionsoragreements.ProfessionalandItmakesyourletterseemsmoreseriousandcredible,thusmakingtherecipienttakemore expressions（如需例子，请看原始资料I’mafraidIhavetomakeaseriouscomplaintagainst…I’mwritingtoplaceacomplaintagainst…I’mwritingtoexpressmydissatisfactionI’mlookingforwardtoanearlyandsatisfactoryreplyfromIbelievedthatthismattercanberesolvedquicklyandlookforwardtoyourearlyIwouldbegladofareplywithoutfurtherdelay,orImayhavetoconsiderlegalInviewoftheinconveniencethatthishascaused,Ifeelyoushould…Whenwechecked…,wenoticed….Ithinkit’shightimeyourealize (对商品的DearSirorOnOctober10thisyear,Ipurchasedaredmobilephone,Mora1080,inoneofyourchainshopsnameEastDivision.Iregrettolyouthatonlythreedaysafterthepurchase,Ifoundthephonecouldn’tworknormally.Itshutitselfdownautomaticallyseveraltimesaday.Ireturnedittothestoretoexchangeforanewone,asIhada3yearextendedwarrantyforit.However,theassistantfromwhomIhadboughtthismachinerefusedtoreplaceitandeventoldmetorepairitWouldyoupleaseletmeknowwhenyourstorewouldreplaceifformeorhowyouwouldliketodealwiththis?Iappreciateyouifyoucanephonemeat32165426.LiMingNo.2（这部分的causeandeffectsolution写的较好DearMr.Wehaven’tgot alcomputersweorderedonJuneOnJune lacedanorderfortensets alcomputers.Whenwethematterondelivery,youpromisedthatitwouldbemadebeforeJune20.However,itis10dayspastthedeadline,andyourgoodsstillhavenotreachedus.WeneedthesePCsurgentlytoimprovetheefficiencyofourwork;therefore,yourfailuretodeliverthemhasputusintotrouble.Weappreciateyourseeingthematterseriouslyandarrangingforthedeliverywithin5days.I’msorrytosayifyouarestillunabletodeliverthembyJuly5th,weshallreluctantlycancelourorderandaskforcompensation.LiMingNo.3(BadDearHaveyoutakencareincheckingyourpackingbeforeyousendusthegoods?Whataterriblestatetheyareinnow!Whyaresomanygoodsnudeandbroken?Accordingtoourcontract,youareresponsibleforsoundpacking,butnowyouhavebeenfailedinfulfillingyourduty!Whyisthat?Wehaveneverseenarwhosepackingissopoor!Itisobviouslythatwecannotacceptthem.Replacethemorrefundthepayment.Ifyoucannotgiveusareasonableexplanationandfailtodealwithit,wewillconsiderturningthewholematterintothecourt!SincerelyLi(开头用问句发了一顿牢骚，但并未指明货物是哪批，会让人摸不着头脑。紧接着措辞严厉最考)DearMuchtomyregret,Iwritethistoplaceacomplalntagainstyourbaddeliveryserviceofyourcompany.TheSamsungtrecordermodelnumberJB/4703thatIorderedfromyourcompanyonNov.1,arrivedyesterday.Theserialnumberofthemachineis4703-0641.Iamsorrytoreportthattherecorderhasbeenbadlydamaged.Therewasnounusualdamagetothepackingcase,butwhenIopenedit,IfindthatthelidoftherecorderhadbeencrackedandthatthefrontsurfaceofthemachinehadbeenSincetherewassuchdamagetothegoods,Idecidedtofileacomplaintagainstthedeliveryservice.WouldyoupleaseletmeknowwhetherIshouldreturntherecordertoyouforareplacementorifyouhaveanauthorizedservicerepresentativeheretowhichIshouldtakeit?IwillholdontothisrecorderuntilIhearfromyou.SincerelyDearSirorIamwritingtoexpressdissatisfaction/disappointment/concernregarding Iwouldprefertomoveintoasingleroomnextsemester，asIfindthepresentsharingarrangementinconvenient.Imustexplainthatthereasonformydissatisfactionismyroommate‘sinconsideratebehavior.Foronething，hisfriendsareconstantlyvisitinghim;foranother，heregularlyholdsnoisyparties.Tosolvethisproblem/surmountthisdifficulty/improvethissituation，Ihopetodrawtheattentionoftheauthoritiesconcerned.Iamsureyouwillagreethattheonlysolutionformeistomoveintoaroomofmyown.Therefore，Iwouldbegratefulifyoucouldf