酒店服务英语

酒店服务英语酒店服务英语酒店服务英语xxx公司酒店服务英语文件编号：文件日期：修订次数：第1.0次更改批准审核制定方案设计，管理制度Unit1小包价packagerate26.救生演习musterdrill基本房价rackrate27.疏散evacuate免费的complimentary28.强制性的compulsory豪华套房deluxesuite29.演习drill旅游与酒店业hospitalityindustry30.行李牌claimtag自助餐buffet31.菜肴cuisine住宿登记卡registrationcard32.餐厅总管restaurantmanager纸币banknote/bill33.可以自由选择座位时间安排schedule34.风味餐厅specialtyrestaurant叫早服务morningcallservice35.每日安排表dailyschedule早餐券coupon/voucher36.汽笛siren酒店大堂hotellobby37.终点站terminal无预定客人walk-inguest38.探测器detector14.保留房blockedroom39.休息室lounge15.维修部maintenancedepartment40.安检securitycheck16.礼宾部concierge41.登船 embarkation17.走廊corridor 42.紧急集合地点musterstation18.机场大巴airportshuttlebus 43.逃避者 evader19.货币的面额、面值denomination44.赌场 casino20.收据receipt 45.停靠港Portofcall21.发票invoice 46.国际海上人命安全公约SOLAS22.姓名牌nametag 47.折叠婴儿车pushchair23.定金deposit 48.手提行李handluggage24.出纳员cashier 49.度假地resort25.房费roomrate50.房卡roomcard(1)我把这些内容确定一下，好吗您要定一个豪华套房，从23号星期五到27号星期二，包括起止日。房价是每晚699美元，含税。Letmeconfirmthedetailsofyourreservation.YouhavereservedadeluxesuitefromFridaythe23rdtoTuesdaythe27thcostis$699pernight,includingthatcorrect(2)乘电梯到三楼，出电梯一直往前走，右边就是美容院。Takethelifttothethirdfloor,gostraightaheadoutoftheliftandthebeautysalonisonyourright.（3）你要兑换什么,是现钞还是旅行支票请在兑换单上签字，写出你的姓名和地址，好吗Whatareyougoingtoconvert,banknoteortraveler’scheckswouldyoupleasesigntheexchangeform,givingyournameandaddress我们给您带来了这么多麻烦，为表达歉意，特为您提供免费的花篮。Toexpressourregretforallthetrouble,weofferyoucomplimentaryflowers.（5）我们酒店是中午结账。但是您下午5点才来结账。我们需要额外收取您50%的房费。Ourhotelisnooncheck-out,Butyouat5PMtocheck,Weneedadditionalchargeyou50%ofthepricewhatarethestatusesofthehotelroomspleaselistthem.Occupied住客房vacant空房checkout走客房outoforder待修房Blockedroom保留房sleepout外宿房occupiedwithlightluggage携带少量行李的住客房DND请勿打扰房whatarethechecking-inserviceproceduresatthereceptionofficePleaselistthesteps.GreettheguestConfirmwhethertheguesthasmadeareservationConfirmtheguest’sroomtype,rateandlengthofstayCheckthepaymentstatusandcomfirmthemethodofpaymentPresenttheguestregistrationcardandleaseagreementArrangetheroomfortheguestExtendgoodwishestotheguestWhatinformationcanbefoundonacruiseshipcardWhatareusesofacruiseshipcardHowtosolvethecomplaints1.Theguestjustcheckedin,afterthebellmansentthebaggagestohisroom,theguestfoundoutthebaggagesweren’this.Theguestcalledreceptionandcomplaintaboutit,howwouldyouhandlethisissue2.Itwas11PM,theguestfromRoom1023calledreception,complainedtheTVinthenextroomwasveryloudwhilehewassleepinginthenight.HowwouldyouhelptheguestsolvethisprobleminapolitewayUnit2housekeepingservice面纸tissues16.餐车diningcar衣架hanger17.熨烫工presser/valet烟灰缸ashtray18.单烫pressingonly热水瓶thermos19.女士衬衫blouse被子quilt20.缝补服务mendingservice床垫mattress21.睡衣pyjamas床头柜nightstand22.水管工plumber棉签cottonbuds23.电工electrician变压器transformer24.保养维护repairandmaintenance垃圾桶rubbishbin25.淋浴喷头showerhead浴缸bathtub26.自来水tapwater开关switch27.失物招领lostandfound13.温度调节器temperatureadjuster28.水龙头tap14.夜床服务turn-downservice29.赔偿金compensation15.插座socket/outlet30.缩水shrink1.全天供应热水。Thehotwatersupplyis24hoursaday.2.洗衣袋和洗衣单在衣柜，如果您需要洗衣服务，请填写好洗衣单，然后将洗衣单和洗衣一同放入洗衣袋。Laundrybagandlaundryforminthechest,ifyouneedlaundryservice,pleasefilloutthelaundryform,thenputthelaundrylistandlaundryinthelaundrybag.3.床头柜上有一个控制台，您可以控制所有的灯光、音乐、电视和空调。Thereisaswitchboardonthebedsidecancontrolallthelamps,music,TVandairconditioning4.服务指南薄在抽屉内，上面有对我们酒店服务和设施设备的介绍。Theserviceinformationbookletiswithininthedrawer,thereisintroductiontoourhotelserviceandfacilities.5.如果你想在客房用餐，你可以用门把菜单，也可以打电话找送餐部。Ifyouwanttohavebreakfastinyourroom,youcanusethedoor-knobmenuorphonehousekeeping.6.我们有3小时快洗服务，需要付50%的额外费用。Wehaveathree-hourquickservice,thereisa50%extrachargeforit.7.按照酒店规定，我们会付给您一定的赔偿金，但赔偿金最多不能超过洗衣费的10倍。希望您谅解。Accordingtothehotelpolicies,wepayanindemnitynomorethan10timesthelaundrycharge,Ihopeyoucanunderstandus.8.湿洗与干洗衣服请分两袋装并分别填写表格。Pleaseplacelaundryanddry-cleaningintoseparatebagsandfillinseparateforms.9.迷你吧有酒精类和不含酒精的饮料，还有一些小吃，您使用的每一件东西都会记在您的账单上。Mini-barcontainsalcoholicandnon-alcoholicdrinksandafewyouusewillbeaddedtoyourbill.10.这件毛衣请用冷水手洗。否则，它会缩水。Thesweaterwashedbyhandincoldwater,otherwise,itwillbeshrink.Answerthefollowedquestions1.Pleasestatetheserviceprocedureofroomservice.greettheguestgettheinformationfromtheguest(whathedemandsforcooking,theguest’snameandhisroomnumber)confirmtheordertelltheguesttneorderwillbereadysoondeliverthefoodtotheguestroomspeakouttheorderandgivethebilltotheguestasktheguesttosignthenameandroomnumberexpressyourwishes2.Pleasestatetheserviceprocedureofhandlingtherepairandmaintenanceservice.whensomethingbreakdownintheroom,getthedetailscomforttheguestcontacttheengineeringstaffimmediatelyiftheproblemcouldn’tberesolvedrightnow,changeroomforguestmakeanapolgyfortheinconvenience3.whatisthekaiyechuangserviceTurn-downserviceiswhenthehotelstaffcomeintoyourroomintheeveningtoturndownthebedcovers,theconventionalpracticeistoturndownacorneroftheblanketstomakethebedlookinvitingandthatmuchmorealsoeitherfoldthebedcovernicelyatthefoodofthebed,orputawayinadiscrteetshelfintheserviceisnotjustaboutthebed,staffdoingturn-downservicealsotopsup(加满)theicebox,drawsthecurtains,putoutyourbedroomslippers,turnsontheradioattheaudiblebutsoftvolume,tidiesuptheroomalittle,topsupyourtoiletries(化妆品)，foldstheendoftnetoiletpaperrollintoalittletriangle,andsometimeschangesyourbathroomtowelsMr.Bernatlosthismobilephonewhenhelefthisroomforbreakfastthismorning.Theroomattendantgetsthedetailsaboutthatandcomfortshim.Hepromisetohelptheguesttofindthemobilephone.Youareintroducingtheroomservicetotheguest,youmaytelltheguestwhat