管理学chapter2测试题

管理学chapter2测试题管理学chapter2测试题管理学chapter2测试题V:1.0精细整理，仅供参考管理学chapter2测试题日期：20xx年X月Chapter2ManagementYesterdayandTodayTrue/FalseQuestionsHISTORICALBACKGROUNDOFMANAGEMENT1. AccordingtoAdamSmith,divisionoflaborwasanimportantconcept. (True;easy;p.26)2. IntheIndustrialRevolution,machinepowerbegansubstitutingforhumanpower. (True;easy;p.27)3. TheIndustrialRevolutionbeganinthenineteenthcentury. (False;moderate;p.27)SCIENTIFICMANAGEMENT4. PrinciplesofScientificManagementwaswrittenbyFrederickWinslowTaylor. (True;moderate;p.28)5. “Onebestway”isthephrasemostassociatedwithscientificmanagement. (True;moderate;p.28)6. TheprimaryissuethatarousedTaylortocreateamorescientificapproachtomanagementwasworkereffectiveness. (False;difficult;p.28)7. Basedonhisscientificmanagementprinciples,Taylorsuggestedtheincentivepayprinciple. (True;moderate;p.28)8. GeertHofstedeisassociatedwiththescientificmanagementapproach. (False;moderate;p.28) 9. (False;moderate;p.29)10. Gilbrethisbestknownfor“theonebestway.” (False;moderate;p.28)11. FrederickTaylorismostassociatedwiththeprinciplesofscientificmanagement. (True;easy;p.28)12. (False;moderate;p.29)GENERALADMINISTRATIVETHEORISTS13. Generaladministrativetheoryfocusesonlyonmanagersandadministrators. (False;moderate;p.29)14. OnecouldsaythatFayolwasinterestedinstudyingmacromanagementissues,whereasTaylorwasinterestedinstudyingmicromanagementissues. (True;moderate;p.30)15. The14principlesofmanagementareassociatedwithFayol. (True;moderate;p.30)16. Anorganizationthathasadivisionoflabor,aclearlydefinedhierarchy,detailedrules,andimpersonalrelationshipswouldbedescribedasabureaucracy. (True;moderate;p.30)17. Weber’sbureaucracyisalotlikescientificmanagement. (True;moderate;p.30)QUANTITATIVEAPPROACHTOMANAGEMENT18. (False;moderate;p.32)19. Linearprogrammingisatechniquethatmanagersusetoimproveresourceallocationdecisions. (True;moderate;p.32)TOWARDUNDERSTANDINGORGANIZATIONALBEHAVIOR20. Concernforemployeemotivationismostcloselyassociatedwithorganizationalbehavior. (True;moderate;p.32)21. Barnard,Follett,Munsterberg,andOwenarealltheoristsassociatedwiththeearlyorganizationalbehaviorapproach. (True;moderate;p.33)22. HugoMunsterbergcreatedthefieldofindustrialpsychology. (False;moderate;p.33)23. HugoMunsterbergwasanearlyadvocateofthehumanresourcesapproachtomanagement. (True;moderate;p.33)24. Munsterberg’sworkinindustrialpsychologyiseasilyconnectedwiththescientificmanagementapproach. (True;moderate;p.33)25. Withoutquestion,themostimportantcontributiontothedevelopingfieldoforganizationalbehaviorcamefromtheHawthornestudies. (True;moderate;p.33)26. TheHawthornestudieswereperformedattheGeneralMotorsplantbeginningin1924. (False;easy;p.33)27. FollettisthescientistwhoismostcloselyassociatedwiththeHawthornestudies. (False;moderate;p.34)CURRENTTRENDSANDISSUES28. Electroniccommerceisanyformofbusinessexchangeortransactioninwhichthepartiesinteractelectronically. (True;moderate;p.40)29. AnorganizationwhosewholeexistenceismadepossiblebyandrevolvesaroundtheInternetiscategorizedase-businessenhanced. (False;moderate;p.41)30. Accordingtothetextbook,totalqualitymanagementisaphilosophyofmanagementdrivenbycontinualimprovementandrespondingtocustomerneedsandexpectations. (True;moderate;p.43)Multiple-ChoiceQuestionsForeachofthefollowingchoosetheanswerthatmostcompletelyanswersthequestion.HISTORICALBACKGROUNDOFMANAGEMENT31. WhichofthefollowingisnotareasonSmithclaimedenhancedproductivityfromdivisionoflabor?

a. increasingworkerskillanddexterityb. savingtimelostinchangingtasksc. creatinglabor-savinginventionsd. strictmanagementcontroloverworkertimeandmotion(d;moderate;p.26)32.Anexampleofearlyusesofthefunctionsofmanagementisthe_______________.a. developmentofgunpowderb. arsenalofVenicewhereshipswerebuiltc. Artist’sRevolutionin1803d. Warof1812(b;moderate;p.26)33. InWealthofNations,AdamSmithdescribedthebreakdownofjobsintonarrowandrepetitivetasksandcalledthis______________.a. assemblylinesb. lowestcommonfactorofworkc. divisionoflabord. greatestcommonfactorofwork(c;challenging;p.26)34. ThemajorcontributionoftheIndustrialRevolutionwasthesubstitutionof________forhumanpower.a. electricityb. waterpowerc. machinepowerd. criticalthinking(c;challenging;p.27) 35. Generaladministrativetheoristsdevotedtheireffortsto_________________.a. makingtheoverallorganizationmoreeffectiveb. developingmathematicalmodelstoimprovemanagementc. improvingtheproductivityandefficiencyofworkersd. emphasizingthestudyofhumanbehaviorinorganizations(a;moderate;p.29) 36. Whichofthefollowingisnotoneofthefourmanagementapproachesthatgrewoutofthefirsthalfofthiscentury?

a. scientificmanagementb. generaladministrativec. organizationalbehaviord. systemsapproach(d;easy;p.27)SCIENTIFICMANAGEMENT37.FrederickTaylorperformedmostofhisworkin_______________.a. grapevineyardsinCaliforniab.steelcompaniesinPennsylvaniac.autoassemblyplantsnearDetroitd.cottonginsinAlabama(b;easy;p.28)38. FrankandLillianGilbreth’sworkbeganintheareaof_________________.a. layingbricksb. cuttinglumberc. installingrudimentaryelectricalwiringd. assemblylines(a;easy;p.29)39. FrankandLillianGilbrethwerethefirstresearcherstoutilizemotionpicturestothestudyof_____________.a. reactionsofworkersingroupsettingsb. hand-and-bodymotionsc. workersreactionstopayincreasesd. groupsofworkersintensesituationswheretheyareassigningeachothertasks(b;moderate;p.29)40. Whichofthefollowingphrasesismostassociatedwithscientificmanagement?a. managementrelationsb. onebestwayc. supplyanddemandd. qualitycontrol(b;moderate;p.28)41.TheprimaryissuethatarousedTaylortocreateamorescientificapproachtomanagementwas______________.a. workerefficiencyb. workereffectivenessc. workerabsenteeismandturnoverd. workplacesafety(a;moderate;p.28)42. Accordingtothetextbook,probablythebest-knownexampleofTaylor’sscientificmanagementwasthe______________experiment.a. horseshoeb. pigironc. bluecollarfishtank(b;moderate;p.28)43. Basedonhisscientificmanagementprinciples,Taylorsuggestedwhichofthefollowingpayprinciples?a. monthlysalaryb. monthlysalarywithbonusc. senioritypayd. incentivepay(d;difficult;p.28)44. A“therblig”concernswhatscientificmanagementworkplaceissue?a. optimumtemperatureforworkplaceefficiencyb. basichandmotionsc. optimumspeedforbasicmotionsd. weight/movementratios(b;moderate;p.29)45. Whichofthefollowingisafundamentalcontributionofscientificmanagement?a. Itcouldraiseacountry’sstandardofliving.b. Itprovidedformanagementcontrol,abasicmanagementfunction.c. Itprovidedthebasisforthecomingriseofunionization.d. Itledtoloweroverallwages,therebyincreasingorganizationalprofitability.(a;difficult;p.28)GENERALADMINISTRATIVETHEORISTS46. Generaladministrativetheoryfocuseson________________.a. theentireorganizationb. managersandadministratorsc. themeasurementoforganizationaldesignrelationshipsd. primarilytheaccountingfunction(a;easy;p.29)47. OnecouldsaythatFayolwasinterestedinstudying___________managementissues,whereasTaylorwasinterestedinstudying________managementissues.a. micro;macrob. macro;microc. micro;micro.d. macro;macro(b;difficult;p.30)48. WhichofthefollowingisnotoneofFayol’sprinciplesofmanagement?

a. divisionofworkb. unityofcommandc. disciplined. equality(d;difficult;p.30)49. The14principlesofmanagementareassociatedwithwhom?a. Weberb. Druckerc. Taylord. Fayol(d;moderate;p.30) 50. AccordingtoWeber’sidealbureaucracy,______________iswhenpeopleareselectedforjobsbasedontechnicalqualifications.a. careerorientationb. authorityhierarchyc. impersonalityformalselection(d;moderate;p.30)51. Bureaucracydefinedasaformoforganizationcharacterizedby__________________.a.divisionoflaborb.clearlydefinedhierarchyc.detailedrulesandregulationsd.alloftheabove(d;moderate;p.30)QUANTITATIVEAPPROACHTOMANAGEMENT52. Whichofthefollowingapproachestomanagementhasalsobeenlabeledoperationsresearchormanagementsciencea. thequalitativeapproachb. thequantitativeapproachc. theexperimentalapproachthetheoreticalapproach(b;easy;p.31)53. Thequantitativeapproachevolvedfromthedevelopmentofmathematicalandstatisticalsolutionsto______________.a. waitinglineproblemsatfast-foodrestaurantsinthe1960sb. militaryproblemsinWorldWarIIc. cloggedtelephonecircuitsduringthe1930sd. productionmanagementproblemsinthe1950s(b;challenging;p.31)54. Thequantitativeapproachinvolvesapplicationsof_______________.a. statisticsb. optimizationmodelsc. informationmodelsd. computersimulationse. alloftheabove(e;moderate;p.32) 55. Quantitativetechniqueshavebecomelessintimidatingwiththeadventof_______________.a. trainingofthesetechniquesincollegeb. computersc. sophisticatedcomputersoftwared. managerswithbettermathematicalskillse. qualitycontrol(c;difficult;p.32)56. ______________isatechniquethatmanagersusetoimproveresourceallocationdecisions.a. Linearprogrammingb. Workschedulingc. EconomicorderquantitymodelingRegressionanalysis(a;moderate;p.32)57. Decisionsondeterminingacompany’soptimuminventorylevelshavebeensignificantlyinfluencedby_________________.a. linearprogrammingb. workschedulingc. economicorderquantitymodelingregressionanalysis(c;moderate;p.32)58. Whichofthefollowingwouldnotbeassociatedwiththequantitativeapproachtomanagement?

a. informationmodelsb. critical-pathschedulingc. systematicmotivationofindividualsd. linearprogramming(c;moderate;p.32)TOWARDUNDERSTANDINGORGANIZATIONALBEHAVIOR59. Concernforemployeemotivationismostcloselyassociatedwithwhichmanagementapproach?a. bureaucracyb. organizationalbehaviorc. scientificmanagementd. systems(b;moderate;p.32)60. Accordingtothetextbook,whichofthefollowingearlyadvocatesoforganizationalbehaviorwasconcernedaboutdeplorableworkingconditions?a. RobertOwensb. HugoMunsterbergc. MaryParkerFollettd. ChesterBarnard(a;difficult;p.33)61. Whichofthefollowingearlyadvocatesoforganizationalbehaviorcreatedthefieldofindustrialpsychology,thescientificstudyofpeopleatwork?a. RobertOwensb. HugoMunsterbergc. MaryParkerFollettd. ChesterBarnard(b;difficult;p.33)62. Accordingtothetextbook,______________wasoneofthefirsttorecognizethatorganizationscouldbeviewedfromtheperspectiveofindividualandgroupbehavior.a. RobertOwensb. HugoMunsterbergc. MaryParkerFollettd. ChesterBarnard(c;difficult;p.33)63. Whichofthefollowingearlyadvocatesoforganizationalbehaviorwasthefirsttoarguethatorganizationswereopensystems?a. RobertOwensb. HugoMunsterbergc. MaryParkerFollettd. ChesterBarnard(d;difficult;p.33)64. Whichfourtheoristsareassociatedwiththeearlyorganizationalbehaviorapproach?a. Barnard,Follett,Munsterberg,andOwenb. Munsterberg,Taylor,Fayol,andFollettc. Taylor,Fayol,Weber,andBarnardd. Follett,Barnard,Munsterberg,andWeber(a;moderate;p.33) 65. RobertOwenisbestrememberedfor________________incontrasttoHugoMunsterberg’sinterestin_______________.a. workplacesocialreform;efficiencyb. jobdesign;employeetrainingc. employeetraining;motivationd. reducingemployeeworkplacesuffering;workplacesocialreform(a;difficult;p.33)66. WhichofthefollowingwasamajorcontributionofHugoMunsterberg?a. Hewasasocialreformer.b. Hecreatedthefieldofindustrialpsychology.c. Hewasinterestedinindividualandgroupbehavior.Heviewedorganizationsassocialsystemsrequiringhumancooperation.(b;difficult;p.33)67. Munsterberg’sworkinindustrialpsychologyiseasilyconnectedwithwhatothermanagementapproach?a. generaladministrativeb. classicalmanagementc. systemsd. scientificmanagement(d;difficult;p.33)68. Contemporarymanagementpracticesthatemphasizeworkgroupsasameanstoincreasingproductivitycanbetracedtowhichofthefollowingauthors?a. RobertOwenb. MaryParkerFollettc. ChesterBarnardd. HugoMunsterberg(b;moderate;p.33)69. WhichofthefollowingistrueconcerningthemanagementbeliefsofBarnard?a. Employeeabilityandmotivationremainfixedwithinasingleemployee,butvaryacrossdifferentemployees.b. Toimproveproductivity,managementshouldconcentrateonselectingthebestemployeeratherthanmotivatingcurrentemployees.c. Productivityisbestachievedbyinsulatingtheorganizationfromexternalconstituencies.d. Organizationsaresocialsystemsthatrequirehumancooperation.(d;difficult;p.33)70. Withoutquestion,themostimportantcontributiontothedevelopingfieldoforganizationalbehaviorcameoutofthe________________.a. Taylorstudiesb. Porterstudiesc. ParkerstudiesHawthornestudies(d;moderate;p.33)71. TheHawthornestudieswereinitiallydevisedtostudy______________.a. productivitylevelsofgroupsversusindividualsb. theeffectofnoiseonemployeeproductivityc. theeffectofilluminationlevelsonemployeeproductivityd. theeffectofcooperativeversuscompetitiveorganizationalenvironmentsonproductivity(c;moderate;p.33)72. WhatscientistismostcloselyassociatedwiththeHawthornestudies?a. Adamsb. Mayoc. Lawlerd. Barnard(b;easy;p.34)73. OneoutcomeoftheHawthornestudiescouldbedescribedbywhichofthefollowingstatements?a. Socialnormsorgroupstandardsarethekeydeterminantsofindividualworkbehavior.b. Moneyismoreimportantthanthegrouponindividualproductivity.c. Behaviorandemployeesentimentsareinverselyrelated.d. Securityisrelativelyunimportant.(a;moderate;p.34)CURRENTTRENDSANDISSUES74. Accordingtothetextbook,thefastestgrowthinthe.workforcewillbeamong________________.a. African-Americanworkersb. Asianworkersc. Turkishworkersd. GermanworkersAustralianworkers(b;moderate;p.37)75. Workforcediversityreferstodifferencesinemployeessuchas________________.a. genderb. racec. aged. alloftheabove(d;moderate;p.39)76. Workforcediversitywillberealizedinthenextdecademostimportantlyby_______ofthepopulationintheUnitedStates.a. increaseinteenagersb. agingc. divorcerated. birthrate(b;moderate;p.39)77. TQMdiffersfromearliermanagementtheoriesbecauseTQMcostscanbeloweredwhile_______________.a. decreasingcostsb. increasingproductivityc. allowingreworkedproductiontobehandledbyspecialteamsassignedtothistaskd. employeesarelaidoff(b;challenging;p.45)78. Alearningorganizationdevelopsthecapabilityto______________.a. addnewtrainingprogramsevenwhencompetitorsaregoingbankruptb. acceptconventionalwisdomoftheindustryc. continuouslylearn,adapt,andchanged. workinteams(c;moderate;p.41)79. __________istheprocessofdevelopingbusinessestopursuetrendsandchangesthatnooneelsehasseenbefore.a. Entrepreneurshipb. Divisionoflaborc. Evolutiond. E-commerce(a;easy;p.40)80. Knowledgemanagementinvolvesencouragingthemembersoftheorganizationto________________.a. improvetheeducationalleveloftheaverageemployeeb. developnewtrainingprogramstohelpnewemployeeslearntheirjobsc. developacorporateuniversitylikeHamburgerUniversityatMcDonald’sd. systematicallygatherinformationandshareitwithothers(d;moderate;p.42)81. Inorganizationswherecontinuouslearningisencouraged,_______________.a. managersareinvolvedinplanningandorganizingb. managersareseenasteamleadersc. lower-levelemployeesareexpectedtobecomeleadersd. aandb(d;challenging;p.42)82. Thesalesandmarketingcomponentofe-businessis_____________. a. intranet b. evolution c. e-commerce d. extranet (c;easy;p.41) 83. ________and________weretwoofthepioneersintheareaoftotalqualitymanagement.a. Fayol;Weberb. Taylor;Gilbrethc. Owen;Munsterbergd. Deming;Juran(d;moderate;p.43)84.Whichofthefollowingisnotoneofthethreeimportantthemesthatstandoutinthedefinitionof entrepreneurship?

a. thepursuitofopportunitiesb. thethemeofinnovationc. thepotentialoffailurethethemeofgrowth(c;moderate;p.40)85. ______________isacomprehensivetermdescribingthewayanorganizationdoesitsworkbyusingelectronic(Internet-based)linkageswithitskeyconstituenciesinordertoefficientlyandeffectivelyachieveitsgoals.a. Electroniccommerceb. Electronicbusinessc. VirtualbusinessTechnologicallyimpaired(b;easy;p.40)86. Accordingtothetextbook,______________isanyformofbusinessexchangeortransactioninwhichthepartiesinteractelectronically.a. electroniccommerceb. multidimensionalcommercec. radiofrequencycommercelinkingcommerce(a;moderate;p.41)87. Inwhichofthefollowingcategoriesofe-businessinvolvementdoesanorganizationusetheInternettoperformitstraditionalbusinessfunctionsbetter,butnottosellanything?a. e-businessenhancedorganizationb. e-businessenabledorganizationc. totale-businessorganizationtheoreticale-businessorganization(b;moderate;p.41)88. Accordingtothetextbook,LeviStrauss&Co.iscategorizedaswhichofthefollowinge-businessinvolvements?a. e-businessenhancedb. e-businessenabledc. totale-businesstheoreticale-business(b;moderate;p.41)89. AninternalorganizationalcommunicationsystemthatusesInternettechnologyandisaccessibleonlybyorganizationalemployeestocommunicatewithitsglobalworkforceiscalleda(n)_______________.a. extranetb. localareanetworkc. intranethypernet(c;moderate;p.41)90. AnorganizationwhoseentireexistenceismadepossiblebyandrevolvesaroundtheInternetiscategorizedaswhichofthefollowinge-businessinvolvements?a. e-businessenhancedb. e-businessenabledc. totale-businesstheoreticale-business(c;moderate;p.41)91. Thissecondthemeofentrepreneurshipinvolveschanging,revolutionizing,transforming,orintroducingnewproductsorservicesornewwaysofdoingbusiness.a. organizationalstructureb. innovationc. organizationalsystemstechnology(b;moderate;p.40) 92. Accordingtothetext,allofthefollowingarementionedasorganizationsthathaverecognizedtheimportanceofknowledgemanagementtobeingalearningorganizationexcept_______________.a. Hewlett-Packardb. Toyotac. GeneralElectricBoeing(d;difficult;p.42)93. ______________isthegenerictermusedtodescribethequalityrevolutionthatsweptthroughboththe businessandpublicsectorsduringthe1980sand1990s.a. Ethnoqualitymanagementb. Totalqualitymanagementc. HyperqualitymanagementPartialqualitymanagement(b;moderate;p.43)94. Accordingtothetextbook,______________isaphilosophyofmanagementdrivenbycontinualimprovementandrespondingtocustomerneedsandexpectations.a. ethnoqualitymanagementb. totalqualitymanagementc. hyperqualitymanagementpartialqualitymanagement(b;moderate;p.43)95. Allofthefollowingarecharacteristicsoftotalqualitymanagementexcept_______________.a. intensefocusonthecompetitionb. concernforcontinualimprovementc. improvementinthequalityofeverythingtheorganizationdoesd. accuratemeasurementempowermentofemployees(a;moderate;p.43)

96. A______________organizationisonethathasdevelopedthecapacitytocontinuouslylearn,adapt,andchange.a. virtuallearningtraditionalbureaucratic(b;moderate;p.41)97. ______________involvescultivatingalearningculturewhereorganizationalmemberssystematicallygatherknowledgeandshareitwithothersintheorganizationsoastoachievebetterperformance.a. Systemsmanagementb. Softwaremanagementc. TechnicalmanagementKnowledgemanagement(d;moderate;p.42)98. Allofthefollowingarecharacteristicsofalearningorganizationexcept________________.a. “ifitwasinventedorreinventedhere,rejectit.”b. “ifyouaren’tchanging,itwon’tbeworkingforlong.”c. “abilitytolearn;knowledgeandexpertise.”“controlothers.”(d;difficult;p.42)99. ____________and____________werethemostfamousdriversofTQM.a. Deming;Juranb. Juran;Baileyc. Bailey;GeerdhartTaylor;Deming(a;moderate;p.43) 100._____________isaphilosophyofmanagementdrivenbycontinualimprovementandrespondingtocustomerneedsandexpectations.WorkplacereligionWorkplacespiritualityQualitymanagementKnowledgemanagement(c;moderate;p.43)

ScenariosandQuestionsForeachofthefollowingchoosetheanswerthatmostcompletelyanswersthequestion.HISTORICALBACKGROUNDOFMANAGEMENTALookBack(Scenario)CindySchultz,tiredfromworkingwithcustomersallday,decidedtotakea15-minutenaptohelpclearherheadbeforethe4:15.managers’meeting.Hercompanyhadrecentlybegunareengineeringprocessaswellasotherchangesrequiringcopiousmanagementinput.Assheleanedbackinherchair,shewonderedifmanagementsciencehadalwaysbeenthiswayandhowitallbegan.Asshenapped,shedreamedthatshewastravelinginthe“ManagementWayBackMachine”with“Mr.Peabody”asherguidethattookherbackthroughmanagementhistory.101. OneoftheearliestsitesCindyvisitedwasthehomeofAdamSmith,authorofTheWealthofNations,whichsuggestedthatorganizationsandsocietywouldgainfrom_______________.a. timemanagementb. divisionoflaborc. groupworkd. qualitymanagement(b;moderate;p.26)102. Cindyvisitedabookstorethatwasholdingabooksigning.ShesawthatthetitleofthebookwasPrinciplesofScientificManagementandconcludedthattheauthormustbe________________.a. AdamSmithb. FrankGilbrethc. HenryGanttd. FrederickTaylor(d;easy;p.28)103. CindyadmiredtheworksofTaylorandGilbreth,twoadvocatesof_______________.a. scientificmanagementb. organizationalbehaviorc. humanresourcemanagementd. motivation(a;moderate;p.28)104. Cindyspentsometimevisitingwith__________,aresearchershepreviouslyknewlittleaboutbutwhoalsocontributedtomanagementsciencebybeingamongthefirsttousemotionpicturefilmstostudyhand-and-bodymotionsandbydevisingaclassificationschemeknownasa“therblig.”a. HenryGanttb. MaxWeberc. ChesterBarnardFrankGilbrethMaryParkerFollett(d;moderate;p.29)ScientificManagement(Scenario)Asanintern,Jeannaisperplexedasshehearsdifferentmanagersdiscusstheirviewsonparticularproblems.Shehasbeenassignedtoseveraldepartmentsduringherinternship.105. Whiletryingtodescribeaproblem,onemanagerutilizesanalysisofbasicworktasksthatareperformedintheorganization.Itismostlikelythatthismanagerhasstudiedtheworkof_______________.a. FrederickTaylorb. EdwardDemingc. MaxWeberd. HenriFayol(a;challenging;p.28)106. Asshetalkedtoanothermanager,Jeannalearnedaviewoftheorganizationthatstressedstrictdivisionoflabor,formalrulesandregulations,andimpersonalapplicationofthoserulesandregulations.Thismanagerwasastudentof_________________.a. theIndustrialRevolutionb. quantitativemethodsc. spiritualknowledged. bureaucracy(d;moderate;p.30)107. Oneparticulardepartmentintheorganizationmadedecisionsaboutplanningandcontroloftheorganization.Theyusedsophisticatedcomputersoftwaretodevelopmodels,equations,andformulasthataidothermanagerstodotheirjobs.Thisdepartmentutilizes_______________.a. anthropologyb. bureaucracyc. quantitativemethodsd. spiritualmanagement(c:moderate;p.32)108. Jeannaworkedinadepartmentwhereemployeeswereseenasthedrivingforcebehindtheorganization,andcontributionsofindividualswereseenasvariedanddistinct.Thisdepartmentprobablysawemployeesthoughthe____________fieldofstudy.a. workplacediversityb. organizationalbehaviorc. quantitativestudiesd. totalqualitymanagement(b;moderate;p.32) 109. OnemanagerencouragedJeannatoexploreapplicationsofstatistics,optimizationmodels,informationmodels,andcomputersimulationstomanagementactivities.Thismanagerwasdiscussing_____________.a. quantitativeapproachb. workplacediversityc. organizationalbehaviord. knowledgemanagement(a;easy;p.32)TowardUnderstandingOrganizationalBehaviorAmajorresearcheffortstartedinthe1920satatelephoneequipmentassemblyplantinCicero,Illinois.TheIndustrialRevolutionhadsustainedWesternElectricforthelast50years,butthelatestattemptstousetheprinciplesofTaylor,theGilbreths,andothertheoristshadnotproducedimprovementsinproductivity.110. IncooperationwithresearchersfromHarvard,managersdesignedaprojectthatwasthelastattempttoapplytheprinciplesoftheIndustrialRevolutionandthefirstresearchintoanewareaofmanagementthought.Thisprojectbeganasatesttodeterminethemostproductive_________________.a. rewardstructureb. illuminationlevelc. numberofbreaksduringashiftd. numberofdaysawayfromworkpermonth(b;moderate;p.33)111. Thisresearcheffortlastedfor7yearsandbecameknownas________________.a. theHarvardResearchGroupb. theBostonConsultingGroupc. quantitativemanagementd. theHawthornestudies(d;moderate;p.33)112. Theresearchprojectstudied_________________.a. behaviorandsentimentsb. groupinfluencesonindividualbehaviorc. groupstandardsaffectindividualbehaviord. alloftheabove(d;difficult;p.33)113. Criticsoftheseresearcheffortscriticized_______________.a. theresearchproceduresb. analysesoffindingsc. theconclusionsbasedontheanalysesofthefindingsd. alloftheabove(d;difficult;p.34)114. Themostimportantthingaboutthesestudiesisthatthey________________.a. helpedemployeesunderstandtheirownbehavior,beginningtheemployeeempowermentmovementb. stimulatedinterestinhumanbehaviorinorganizationsc. concludedthatemployeeswerenodiffer