在展会上结识客商

项目一在展会上结识客商ProjectOneMeetingforeignCustomersataTradeFair参加展会是是企业最重要的营销方式之一，也是企业开辟新市场的首选方式。通过参加展会，企业可以迅速全面地了解市场行情，向国内外客户试销新产品、推出新品牌，同时通过与世界各地买家的接触，了解谁是真正的客户，行业的发展趋势如何，最终达到推销产品、占领市场的目的。本项目分展前、展中和展后三个部分介绍了参展的各个环节，提供了一些很实用的建议，供您为参加商展做准备之用。1.1BeforetheShow展前教学活动项目背景在参加商展之前要做很多准备工作，例如：寻找参展信息，查询参展费用，预定摊位，运送展品和安排旅程等。周先生在越红纺织股份有限公司工作，他以前从未参加过任何商展，现在他将拜访在商会工作的徐小姐，就参展之前的工作进行咨询。项目任务依据参展安排，做好：寻找商展信息，查询参展费用，安排展品的运送，安排旅程，展前准备等工作。项目分析：在参加展会以前，参展方要做做好以下几项工作：（1）设计、制定展位布置方案：为了取得好的展示效果，重点突出企业形象，这就不仅要求展位布置要新颖别致、富有创意，还要注重展位的装修特点及应用材料方面的考究。（2）设计与包装展品：向参观商、目标客户展示展品是参展活动中的一项重要环节。事实证明，鲜明的包装、醒目的摆设、运用声、光、电的效果，再配合图片、影象和精练的文字说明，并进行现场展品演示等活动，定能使展品的知名度迅速扩大，理想地达到展示效果。（3）宣传资料的编写制作；根据不同的参展主题、参展目的，须要制定不同的参展口号，编写不同的宣传资料，而且要求文字简练、图案新颖、设计精美、印制严谨。（4）纪念品的制作；对于参观商、广大观众而言，一份设计精美、寓意深刻的纪念品，更能起到加深印象，保持更长时间的宣传效果。（5）参展工作人员的培训；参展工作人员的言行，无疑是企业形象、企业文化的最具代表和反映。因此，必须强化对参展人员的培训工作，包括：良好仪态、礼貌用语、专业素质和职业道德等方面培训，务求使之成为高素质、高效率、重服务的一流精英参展队伍。项目实施步骤1GettingUsefulInformationThroughDifferentChannels寻找商展信息DialogueMissXu:Goodmorning!CanIhelpyou?Mr.Zhou:Goodmorning!I,marepresentativeofYueHongCompanyLtd.Thescopeofourbusinessrangsfromtextiles,toys,seriesfoodstuffs,tohardwareandgarments.Atpresent,ourbusinessisbooming.Wehavesetupbusinessrelationshipswithmanyforeigncountries,andthevolumeofbusinesshasincreasedfast.Inorderthatmoreforeignfriendswillknowaboutourproductsandtoenlargeourmarket,we,dliketotakepartinsomeinternationaltradeshows.X:It,sourpleasuretohelpyou.Generallyspeaking,thereareseveralwaystogetusefulinformation.YoucanobtainalotofinformationthroughtheChamberofCommerce.Forexample,lookatthisbrochure.Ittellsyoutheaddress,telephonenumber,faxandE-mailaddressfordifferentcompanies.Alsoyoucangetthemainexhibitionsscheduleforthisyearandnextyear.Youcanapproachthemdirectly.Z:Thankyouforthisusefulinformation,especiallytheE-mailaddress.X:Bytheway,youmayalsogetinformationthroughnewspapers,suchastheNewsWeekly.ChinaDaily,InternationalBusinessDailyetc.Z:That,sgoodtoknow.Thankyouverymuchforyourassistance.WordsandExpressionsscopen.范围，领域Thisarticlecomeswithinthescopeofourbusiness.这个商品在我们的经营范围之内。boomv.迅速增长Businessisboomingthesedays.Weshallallgrowrich!最近生意兴隆。我们都要发财了volumen.量，额ThevolumeofbusinessofourprovincewithEECcountriesisgrowing.我省与欧共体的贸易额日益增长。ChamberofCommerce商会步骤2CheckingtheCostofAttendace查询参展费用不同尺寸和位置的摊位价格也不相同。周先生即将赴展，他首先想了解参展的费用。于是她大简化给在商展委员会工作的苏珊.斯密斯小姐以获取更多的信息。DiglogueMr.Zhou:Hello,IamcallongbecauseIsawanadintheInternationalBusinessDailyaboutyourtradefair.MissSmith:Yes.Letmegiveyousomeinformationaboutit.ThetradefairwillbeheldinSanFranciscofromMarchthe14thtothe24th.Z:Excuseme,butwhenisthedeadlineforregistration?Thedeadlineisthedayaftertomorrow.However,wecanmakeexceptionsforoverseascompanies.Z:WheredoIsendtheregistrationformthatwasinthepaperandtheregistrationfee?S:Totheaddressthatappearsonthebottomoftheform.Pleasesenditassoonaspossibletoreserveaspace.Z:Aretheredifferentsizesofbooths?S:Yes.Therearetwodifferentsizes.Thelargeronecostsmore.Z:Doesthepriceoftheshowincludemeals?S:Yes.Thecostofmealsisincluded.Z:CanIreserveaspotnow?S:Ofcourceyoucan.Therearestillsomespotsleft.Z:Iwantaspaceintherightcorner.S:Sure,butit,snotthebestlocation.Z:That,sOK.I,llsendtheexhibitstherefifteendaysbeforethedisplay.Onemorequestionifyoudon,tmindmytakinguptoomuchofyourtime.S:Notatall.Z:Doesourboothneedsomeoneinattendaceatalltimes?S:Yes.Someonedoesneedtobetherebetween9:00to5:00.Z:I,vegotit.Thankyou.WordsandExpressions:boothn.售货棚，货摊，摊位deadlinen.最后期限，截止日期步骤3ArrangingShippingfortheExhibits安排展品的运送周先生正忙于商展的筹备工作，他希望能将公司的展品按时运到。他正在商谈展品的装运时间问题。DiglogueMr.Zhou:Excuseme,Miss,doyouhaveacarryingcaselargeenoughforthisexhibit?Attendant:Letmesee.Youneedacarryingcasethatis4X5X3.Z:Ineedtoshipthis120-poundcase.Howlongwillittaketoshipthiscasebysea?A:Threetofourweeks.Z:Thstwillbetoolong.A:Howquicklydoyouneedittransported?Z:IwillneeditinSanFranciscointwoweeks.Iwanttosendthiscaseforadisplayatatradefair.AsthisisthefirsttimethatI,lltakepartinthisfair,Iwanttobesurethatitwillarriveontime.A:Noproblem.Ithinkwecandoitforyou.Z:Thisisgoingtomeanalottoourcompany.Ineedaguaranteethatitwillbethere.A:Yoursatisfactionwillbeguaranteedifyouareshippingbyair.Z:OK.Iwillshipitbyplane.Howmuchwillyouchargeforit?A:Itwillcost$368forthiscase.UsefulPhresesandSentences:Ineedaguarnteethat...我必须要有保证 Ineedaguaranteethatthedisputewillnotflareupagain.我必须要有保证，这样的争论不会再爆发。Yoursatisfactionisguaranteed.包你满意。步骤4MakingTravelArrangements安排旅程在安排好参展物的运送之后，周先生开始为自己的旅程做准备。他打算乘飞机去旧金山。首先，他去票房订票。Dialogue1Mr.Zhou:Excuseme,butcouldyoutellmeaboutflightstoSanFrancisco?Clerk:Therearefourflightseachweek:Monday,Tuesday,ThursdayandSunday.Z:Ok.TomorrowisTuesday.I,mgoingtoleaveforSanFranciscotomorrow.C:I,msorry.Alltheticketsfortomorrowhavebeenbooked.Couldyouchangethedate?Z:Notreally.I,mgoingtoatradeshowonthe15thC:Well.We,lltryourbesttogetthetickets.Z:I,dverymuchappreciateyourefforts.C:Isitallrightformetochangeyourflighttothedayaftertomorrowifwefailtogetaticketfortomorrow?Z:I,mafraiditcannotbehelped.C:Wouldyouliketohaveafirstclassticketoraneconomyclassone?Z:EitheronewilldoaslongasIcanleaveforSanFranciscoassoonaspossible.C:Fine.WouldyoupleasefillIthisform?Z:Allright.Hereyouare.C:We,lltelephoneyouassoonaswegetthetickets.在去旧金山之前，周先生打电话给苏珊，告诉了她航班号。苏珊为周先生预定了房间。他们以前从未见过，因此双方都认为这是建立良好关系的好机会。Dialogue2Mr.Zhou:Hello.CouldIspeaktoMissSusanSmith?MissSmith:Yes.Susanspeaking.CanIhelpyou?Z:ThisisZhouQuanherefromYueHongCompany.I,vebookedatickettoSanFrancisco.I'mgladI,llhaveachancetomeetyouthere.S:that'sgreat!Whenwillyoubearriving?Z:I,marrivingat4:40p.m.tomorrowonflight1230.S:Doyouneedtobepickedupattheairpoet?Z:No,I,llgoeitherbyshuttleorbytaxi.Bytheway,isiteasyformetoreservearoomwhenIgetthere?S:Yes,butitwouldbebettertomakearoomreservationaheadoftime.Wouldyoulikemetomakearoomreservationforyou?Z:Thatwouldbebetter.Canyourecommendahotel?S:Well,Mr.Zhou,SanFranciscohasalotofexcellenthotels.Z:Ourcolleaguesrecommendedthreehetels theHolidayInn,theHilton,andtheShangri-La.S:Well,itdependsonwhat,simportantforyou.Allthreehaveexcellentbusinessfacilities.TheHolidayInnisinaveryquietareaandstillquiteclosetothebusinesscenter.Ithasverygoodsportingfacilities,tennisandsoon.TheHiltonisneattheriver,butit,sdifficulttogetaroombecausetheyofterholdlargeconferencethere.Therestaurantshaveanexcellentreputation.TheShangri-Laisgoodforrelaxing.Theycanarrangeleisureeventsandsoon.Theyhaveaservicewhereifyouneedone,youcanhireoneofthehotel,stranslators.Z:Whichonewouldyouliketostayin?S:IthinkI,dchooseHolidayInn,becauseofthelocationandthesurroundings.Z:I,llfollowyouradvice.Thanksverymuchforyourhelp.S:Noproblem.PleasegivemeaphonecallwhenyouarrivehereandI,lltellyouthewaytothehotel.Z:Thankyouforyourhelp.Good-bye.S:Don,tmentionit.Good-bye.WordsandExpressions:bookedup被预定一空的，预约满了的FromJuly10ththehotelwillbecompletelybookedup.从7月10日开始，旅馆客房将全满。pickup,搭乘车或船I,llpickyouupatyourhouse.我开车上你家去接你。UsefulphrasesandsentencesEitheronewilldo...两样中随便哪样都行。Thatcouldn,tbebetter.那再好不过了。步骤5MakingPreparationsfortheShow展前准备到达旧金山之后，周先生和斯密斯小姐谈论了如何让自己的展台更有吸引力的问题。我们可以通过举办产品展示会和赠送礼品的方式吸引客户。周先生知道要立刻开始着手做准备。DialogueMr.Zhou:Hello,MissSmith.Nicetomeetyouhere.MissSmith:Hello,Mr.Zhou.PleasecallmeSusan.WelcometoSanFrancisco.Didyouhaveapleasantjourney?Z:Yes,itwasasmoothflight,andIenjoyedthetripverymuch.S.I,mgladtohearit.Z:IhaveheardalotaboutSanFranciscoinChinaandI,mverygladtobeherenow.S:Nowisthebestseasonfortravelling.Theweathergetswarmerandwarmer.Everythinglooksfresh.Aftertheshow,youcandosomesight-seeinghere,butofcoursebusinesscomesfirst.Z:Susan,it,sourfirsttimeattendingsuchatradeshow.Idon,tquiteknowhowtoprepareforit.Wouldyoumindtellingmesomethingaboutit?S:Allright.I’llbehappytotellyouanythingIknow.Z:Howshouldwegetpeopletocometoourbooth?S:Yes,itmeansalot.First,youshouldmakesurethatyourdisplayisculturallyacceptableandattractivetocustomers,andthenyoushouldtrytomaketheboothnoticeable.Youcouldhaveapresentationofyourproductseveryhourortwo,andatthesametime,youcouldpreparesomefreebies.Z:Whatyousaygivesmealotofideas.Whatkindofpresentationismoreattractive,individualoragroup?S:Agrouppresentationcreatesmoreinterest.Z:Isee.I’llgetbusynowwiththepreparationsfortheshow.NewWordsandExpressions.freebiesn.赠品，免费物.getbusy开始做，着手做项目总结

寻找商展消息展前准备查询参展费用安排展品的运送展前准备安排旅程展前准备1.2DuringtheShow展中教学活动项目背景在商展中，参展者会通过简短介绍、做展示和技巧性地谈价格等方式，尽可能地增加展示和销售自己产品的机会。通过展示公司的新产品，能在购买者心目中建立信心。一旦买方对贵公司产品产生了兴趣，买卖双方就会谈到价格，开始商务谈判的第一步。周先生在越红纺织股份有限公司工作，他第一次参加展会，在展会上他向客户介绍公司的产品，结识新的客户。项目任务周先生与客户交谈、收集国外市场资讯、进行展厅接待、介绍并演示公司产品和客户进行价格商谈，完成和新客户的结识工作。项目分析：参展本身是一种宣传，要充分利用展会短暂而宝贵的时间集中造势，参展企业必须做好产品介绍：图片及公司手册：可让参观者进一步了解展示产品以外的产品资讯，除此之外，厂商可在会场向采购商提供录影带、光盘、产品单页彩页、价目表等，企业及经销人的名片必不可少。（注意以上各种载体上电话号码、网址、传呼、邮编、地址等基本联络要素不能遗漏。）广告宣传：广告宣传在整个展览过程中扮演主要角色，参展商应在展览会前在行业的专业杂志以及展览会刊上刊登广告及自己产品的特别报道。最好提前将刊有自己产品彩页的专业杂志寄给目前及潜在的顾客群，并附信提醒顾客，这些产品将于展会上展出，同时赠上展会人场券或贵宾卡，附注自己的摊位号，使客商感到十分荣幸来展会参观。网页宣传：参展厂商亦可在参展前，制作自己的宣传网页在网上做宣传并做链接，提高自己产品的知名度，并与自己的客户在网上探讨技术问题，相约在展览期间的会谈。项目实施步骤1FirstDayofShow（参展第一天）Onthefirstdayoftheshow,Mr.Zhouhasatalkwithsvisitorfromadepartmentstore.ThevisitorisfullytakenupwiththeexhibitionsoftheYueHongTextileCompanyandwantstobuywholesale.在开展的第一天，周先生与一位来自百货商店的参观者进行了交谈。这位参观者对越红纺织股份公司展出的产品很感兴趣并想做批发。DialogueZhou:Hello,Madam.Welcometovsitourexhibition.Visitor:Hello,nicetomeetyou.Isityourfirsttimetotheshow?Icometothisshoweveryyear,andIhaven,tseenyoubefore.Z:Yes,I'mnew.Ourcompanywasjustsetuplastyear.Ihavecometothisshowinordertoletmorepeopleknowmoreaboutourproductsaswellasourcountry.Howdoyoulikeourproducts?V:I,mquiteinterestedinthisproduct.I,mworkinginthehouseholdelectricalappliancedepartmentofastore.Ihaveneverseenthisbefore.Whatexactlyisthisproduct?Z:Letmegiveyouaquickdemonstration.It,sstillnedwonthemarket.It,salsoapatenttechnologyandwasdevelopedbyourcompany.Afterseeingthedemonstration,you'llknowhowtouseit.V:Actually,canItryitmyself?Z:Ofcourseyoucan.Letmehelpyougetstarted.V:It,sreallyveryeasy.Doesyourcom;anyhavebatchproduction?Z:Yes.Westartedatthebeginningofthisyear.W,eretryingtoraisetheoutputgradually.V:I,mgladtohearit.Ourstoreconductsbothwholesaleandretailbusiness.Howmuchdiscountcouldyougiveusifwebuywholesale/Z:About20%.Ifyoubuyalargequantity,wecanhaveafurtherdiscussionaboutterms.I,mgladtohavemadecontactwithyou.Hereismybusinesscard.V:Thankyou.I,msurewe,llbeabletodobusinessinthefuture.NewWordsandExpressionswholesalen.批发，批发商takeupwith对…感兴趣步骤2CollectingInformationonOver-seasMarkets（收集国外市场资讯）Afterattendingtheshowformorethantwodays,Mr.Zhoufullyrealizesitisveryimportanttogetthelatestcommercialinformation.WhilehavingatalkwithSusan,hefindsoutthattherearedifferentwaystocollectinformationonoverseasmarkets.在参展两天后，周先生充分意识到掌握最新商业信息的重要性。在于苏珊交谈之后，周先生得知有很多收集国外市场资讯的方法。DialogueSusan:Goodmorning,Mr.Zhou.Howiseverythinggoing?Mr.Zhou:Fine,Susan.I,mverygladtoseeyouhere.Afterstayingattheshowfortwodays,Icanunderstandbetterwhysomanypeoplecometotheshoweveryyear.S:Yes,youcancontactalotofsalesmenthroughtradeshows.It’salsoagoodwaytoletpeopleknowaboutyourcompanyandproducts.Z:Manyforeigncompaniesareinterestedinourproducts.Now,I’mconfidentofdevelopingawiderinternationalmarket.S:Inordertogetintotheworldmarket,youneedtobewellinformedaboutcommerce.Z:Iagree.That’stheonlywaytocompeteintheworldmarket.ArethereanyplacesIcouldgetinformationaboutthemarket?S:Yes.TheU.S.Governmenthasthistypeofinformation.AlsotheDepartmentofCommercereleasesthelatestinformationatregularintervals.Z:Whatcanwelearnfromit?S:Theykeeparecordofhowmuchhasbeensoldonthemarketpredictions.Manycompaniesmakenewplansbasedothisinformation.Z:Ittakesalotoftimetolookintothemarket.Youareright.Somecompanieshireconsultantstodotheresearch.Z:Oh,thatmustbeexpensive.S:Yes,butitisworthwhile.NewWordsandExpressionstheDepartmentofCommerce商业部lookinto调查，观察eg.Theylookintothecompany'saccounteveryyear.他们每年查公司的帐。步骤3GuideoftheExhibitoinHall（展厅简介）ItisthefirsttimeforMr.MarkWilsontovisitthistradeshow.Hewantstogetthegeneralideaoftheexhibitionhall.Sothereceptionistgiveshimabriefdescription.PeoplemayprefertousethecomputerguidetotheFair.DialogueReceptionist:Goodmorning,Sir.Welcometotheexhibition.Wouldyoupleasefillinthisform?Mark:Withpleasure.Goodmorning,mynameisMarkWilson.Itismyfirsttimeattendingthistradeshow.Wouldyoutellmesomethingabouttheexhibition.R:Mr.Wilson,pleasefollowme.I’llbriefyouontheexhibiton.Weofferallkindsofexhibitionservicesher.Forexample,ScanComputerInquiry,Information,CoffeeShop,Restaurant,FreeMagazines,Clinic,Air/TrainTicketOfficeandSecurityOffice,Copy/BusinessCardetc.Itisveryeasyforyoutofindtheplacesanddisplaysyouwanttovisit.M:Itisallveryconvenient.Bytheway,isitpossibleformetobuysomepublicationsabouttheexhibition?R:Yes.Wehaveavailablebulletinsandtherearebookstoreswhereyoucanobtainbrochuresandbuybooksrelatedtotheexhibition.M:Great!Thehallissospacious,Ijustdon'tknowwheretostart.R:Theexhibitionconsistsof12halls,includinghallsforelectronics&electricalappliances,foodstuffs,nativeproduce&animalby-products,lightindustrial&garmentsandsoon.Thereareabout20000productsondisplay.Visitorscanseesamplesofwhatthereistobuy.Manytradecompaniescomehereandcarryoutbothimportandexportbusiness.Theexhibitsaremainlyofnewproductswhichhavebeenproducedbyvariousfactories.Whichhallareyouparticularlyinterestedin?M:I'mquiteinterestedintextilesandgarments.R:OK.Wecanfirstgoupstairstothehalloftextilesandgarments.NewWordsandExpressionsscancomputerinquiry电脑查询information咨询处freemagazine报刊发放处securityoffice保卫处Air/TrainTicketOffice机票/车票代售处Copy/BusinessCard名片复印服务处deliveryofthebulletins会刊资料发放处electronics&electricalappliances电子及家电foodstuffs,nativeproduce&animalby-products食品土畜lightindustrialproducts轻工产品metals，minerals&chemicalproducts五矿化工textiles&garments纺织服装exhibition展览品，陈列品项目总结1.3AftertheShow展毕教学活动项目背景商展的真正价值体现在合约的签订上。如果你在商展上取得了极大的成功，那么你就该按时将他们要的货提供给他们。分析商展成果，可以让你为找到和拓展市场提供许多好主意。是你的产品符合潜在市场的需求，是唯一保证竞争力的手段。周先生在越红纺织股份有限公司工作，参加完展会他向相关人员致谢、办理结束手续、进行展后联络并分析参展成效。项目任务展会结束后，学会向相关人员致谢、办理结束手续、进行展后联络并分析参展成效项目分析：展会期间，参观者只是对你们公司有了粗浅的认识，真正的生意往往会来自于会后。参加完各种展会后，外贸人员应根据参展获得的相关资料，对客户进行分类，及时与客户沟通联系，这样，才能保证订单到手……对于展会的客人，一般归为以下几类：1、已签合同的客户。2、有意向要下单的客户。3、对某个条款或价格谈不来的客户。4、对要求发资料的客户。5、对随便看看，随便问问的客户。商务沟通中最常见的难题就是发EMAIL给客户后客户没了消息。对于这种情况，电话是最好的沟通方法。对某些情况不紧急的客户，要耐心等待些时间，隔几天再发邮件，因为有些客户回去后会休个假，有些客户在展会结束后并没有马上回去。对于一段时间还没回的客户，这时一个电话还是必须的。项目实施步骤1ThankingtheAppropriatePeopleAftertheshow,Mr.ZhouthanksHanLingforhergreathelp.Heisbusytearingdownthedisplayandshippingtheexhibitsback.展览之后，周先生对韩玲的巨大帮助表示感谢。同时，他还忙着拆卸装置并运回展品。DialogueZ:It,sbeenwonderfulworkingwithyou,HanLing.YourEnglishisexcellentandIthinkIvealsomadesomeprogressinEnglishwithyourhelp.H:It,smypleasure.Ireallyappreciateyourefficientworkingstyle.LwtmeknowifIcandoanythingelse.Z:Infact,thereisonemorething.H:Goahead.I,lltrymybesttohelpyou.Z:Iwanttofindouthowtodealwiththeseexhibits.H:Youcansellsomeofthetextileproductsnowandfindacompanytoshiptheotherexhibits.Z:Whichcompanywillyousuggest?H:Ialwaysusetheairlines.Z:What,sthedifferencebetweentheairlinesandashippingspecialist?H:Theairlinesareslower,buttheyarealsolessexpensive.Z:Whichairlineisthebest?H:Theoneyouflyonyourself.Youmaybeabletosenditonthesameflight.Z:That,sagreatidea.I,llpacktheexhibitsnow.H:Letmegiveyouahand.步骤2CheckingOutBeforeleaving,Mr.Zhouthankstheappropriatepeopleattheshow.Atthesametime,hehopestoattendnextyearandgetthesameexhibitionspace.在离开展厅之前，周先生向有关人员表示感谢。同时，他希望明年能再来参展并有同样位置的摊位。DialogueMr.Zhou:WherecanIfindadolly?Thisdisplayistooheavytocarrybymyself.Attendant:Letmehelpyoucarryit.Z:Thankyousomuchforallyouhavedone.Withoutyourhardwork,theshowwouldn ’thavebeensoproductive.A:Itwasnoproblem.Z:I’mquitesatisfiedwiththelocation.I’msureIgotalotofexposurehere.Duringnextyear’sshow,Iwouldliketohavethisspotagain.A:Youwillbewelcometoattendtheshownextyear.NewWordsandExpressionsdolly手推车，台车productive富有成效的，有收益的settleone,sbill结账，结算，支付receipt发票，收据步骤3Follow-upofContactsAfterthetradeshow,Mr.ZhougivesMrs.Meidenaphonecall.Overthephone,heinvitesMrs.MeidentopayavisittoChina.Mrs.Meidenhappilyacceptshisinvitation.展览结束后，周先生给梅顿太太打电话。邀请她有机会来中国。梅顿太太愉快地接受了他的邀请。DialogueMr.Zhou:Hi.ThisisZhouspeaking.Doyourememberme,,Mrs.Meiden?Z:Fine.Ihavebeentryingtocontactyousincethetradeshow.M:IknowI,mhardtocatch.Ihavejustcomebackonabusinesstrip.WhatcanIdoforyou?Z:Iamcallingtothankyouforyourinterestandsuggestionsatthetradeshow.M:Thanksforcalling.I’mveryinterestedinyourproducts.Z:Ihavesentyouanewcatalogueaboutourcompany.Itincludesthelt