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酒店英语3(餐饮部)酒店英语3(餐饮部)酒店英语3(餐饮部)资料仅供参考文件编号:2022年4月酒店英语3(餐饮部)版本号:A修改号:1页次:1.0审核:批准:发布日期:UnitThreeFood﹠BeverageService餐饮部第一节TableBooking餐饮预定Ⅰ.Newwords&expressions1.headwaiter侍者领班2.lectern(服务员)放订单的小台架;讲桌,教堂中的讲经桌3.takeorder4.menun5.rareadj.6.medium[′mi:diēm]adj./n中间的;(三角形)中线7.dresscode8.specialty[́speʃəlti]9.winelist10.leftoversn剩饭菜leftoveradj.剩余的,吃剩的Ⅱ.MethodsofCookingⅢ.Dialogs1.AReservationforFour(W=Waiter,G=Guest)Mr.andMrs.SmitharevisitingXi’an.Waiter:TheOrientalRestaurant.MayIhelpyou?
G:I’dliketoreserveatableforfour.W:Forwhattime,sir?G:6:30thisevening.W:Iamterriblysorry,sir.Allthetablesarereserveduntil7:30.G:Whyisthis?W:Well,sir,abiggroupisarrivingatsix.Wouldareservationfor7:30betoolate?
G:Yes,I’mafraidso.W:MayIsuggestourcoffeeshop,sir
Iamsuretheywillhavetablesavailable.G:Allright.I’lltrythecoffeeshop,sirCouldyoutransfermycall
W:Sure.Pleaseholdon,sir.I’llputyourightthrough.G:Thankyouverymuch.W:Coffeeshop,mayIhelpyou?
G:Yes,Iwantatableforfourtonightat6:30.W:Verywell,sir.Atableforfourat6:30.MayIknowyourname,please
G:Mr.Smith.W:Thankyouforcalling,Mr.Smith.Ihavereservedatableinyourname.G:Thankyouverymuch.Good-bye.2.OrderingaMealMr.Bartonhasmadeareservationintherestaurantandnowheisintherestaurant.(W=Waitress,M=Mr.Barton)Waitress:Goodevening,Sir.Haveyougotareservation?
Mr.Barton:Yes.For7:00.ThenameisBarton.Waitress:(TheWaitresschecksthelistonherlectern)couldyoufollowme,please?
(Theguestfollowsthewaitresstohistable)Willthistablebeallright?Mr.Barton:Thistableisjustbythedancefloor.Couldwehaveanotherone?
W:Pleasecomethisway.(Theguestistakentothetableintheback)Hereisthemenu.M:Thankyou.W:MayIhaveyourorder?
M:Yes,I’llhaveasteakandchips,please.W:Howwouldyoulikeyoursteak,rare,medium,orwell-done?
M:I’dlikeminewell-done.W:WouldyoulikeyoursteakwithabakedpotatoorFrenchfries?
M:Frenchfries,please.W:Wouldyoucareforasalad,Sir?M:Yes,IwantaRussiansalad.W:Andwhatwouldliketodrinkwithyourmeal?
M:I’dliketoorderwine.W:Illbringthewinelistrightaway….3.BookingaTableataRestaurantContents:Aheadwaiterisreceivingatelephonecallfromalocalcustomertobookatablefortonight.Staff:Goodmorning.BestFoodRestaurant.MayIhelpyou?
Customer:I'dliketoreserveatableinyourSichuanRestaurant.Staff:Whattimeisitfor?
Customer:We’llcomearoundeighto’clocktonight.Staff:I’msorry.Wehavesomanygueststhisevening.Customer:Howlongisthewait?
Staff:Nineo’clockshouldbeOK.Customer:Well,pleasegoaheadwiththereservation.Staff:Howmanyinyourparty,sir
Customer:Wearegroupofsix.Staff:It’sOK.Yourname,please
Customer:MynameisPeterYang.Bytheway,we’dlikeatablewithaviewofthegarden.Staff:Noproblem,Mr.Yang.Smokingornon-smoking?
Customer:Non-smoking.Staff:Verygood.Customer:Doyouhaveadresscode?Shouldtheladieswearformaldresses?Staff:Nojeans,please.Customer:Thankyouforyourhelp.Staff:Mypleasure.We’relookingforwardtoseeingyou.Ⅳ.Proceduresofrestaurantservice1.HowtoreceivetablebookingsWhenwouldyoulikeyourtable,sir
Whattimewouldyouhaveyourdinner,sirForwhattime,sir/madamForhowmanypeopleHowmanypeoplearethereinyourpartyCouldyoupleasetellmethenumberofdiners
MayIhaveyourname/telephonenumber,pleaseYourname/telephonenumber,pleaseAnyotherrequirementsAnythingspecial,pleaseSoit’sMr.White,atableforfiveat6:30thisevening.AmIright?
AtablenearsthewindowforMrs.Whitefor3at12:00.AmIright?
2.HowtoushercustomersLetmeshowyoutheway.Pleasefollowme.I’llbringyouthere.I’llwalkyouover.Thisway,please.Followme,please.Wouldyoucomethisway,pleaseWouldyoucomewithme,please?3.HowtotakeordersMayItakeyourordernow,sir/madamWhatwouldyouliketoorderAnyotherfoodyou’dliketoordertonight?
HowwouldyoulikeyoursteakcookedtodayMayIrepeatyourorderPleasewaitafewminutesforpreparation.
4.HowtorecommendfoodanddrinksIrecommend…..Ourdailyspecialtiesare….steamedcrabandbraisedporkwithbrownsauce.Thechef’sspecialtiesare….What/howabouttryingsomechicken
5.Howtocheckthebills.HowwouldyouliketopayHowwouldyouliketopayyourbill,sirHowwouldyouliketosettleyourbill/accountIncashorbycreditcardorwithcheck,sirWhat’syourway/methodofpayment?
Thechargeamounthereisforthesteakyouordered.Thisistheservicecharge.Thisisyourbill,sir.Youarewelcometocomeagain.Ⅴ.UsefulSentencesusedinforeignrestaurant在国外餐厅点餐必须掌握的20句英语1、请给我菜单。MayIhaveamenu,please
2、是否有中文菜单DoyouhaveamenuinChinese3、在用晚餐前想喝些什麼吗Wouldyoulikesomethingtodrinkbeforedinner
4、餐厅有些什麼餐前酒Whatkindofdrinksdoyouhaveforanaperitif?5、可否让我看看酒单MayIseethewinelist
6、我可以点杯酒吗MayIorderaglassofwine
7、餐厅有那几类酒Whatkindofwinedoyouhave
8、我想点当地出产的酒。I’dliketohavesomelocalwine.9、我想要喝法国红酒。I’dliketohaveFranceredwine.10、是否可建议一些不错的酒Couldyourecommendsomegoodwine
11、我可以点餐了吗MayIorder,please12、餐厅最特别的菜式是什么Whatisthespecialtyofthehouse?13、餐厅有今日特餐吗?Doyouhavetoday’sspecial
14、我可以点与那份相同的餐吗CanIhavethesamedishasthat?15、我想要一份开胃菜与排餐(鱼餐)。I’dlikeappetizersandmeat(fish)dish.16、我正在节食中。I’monadiet.17、我必须避免含油脂(盐份/糖份)的食物。Ihavetoavoidfoodcontainingfat(salt/sugar).18、餐厅是否有供应素食餐Doyouhavevegetariandishes19、你的牛排要如何烹调Howdoyoulikeyoursteak
20、全熟(五分熟/全生)。Welldone(medium/rare),please.Ⅵ.Food﹠BeverageEventOrderBO#00002320BO#00002320EventOrderDate:December18Function:CongressofBiotechandPhamLocation:JingtaiHallType:LunchAttendance:Day:FridayGuarantee:300Set:350Time:11:35am-3:00pmBilling:CreditCardRoomtoBeReadyby:11:20amAccount:2032086Postas:MGRKatharineMaryPrice:REM120perpersonContact:Mr.HarryEvansPhone:021-1234-55671123NorthAvenueSuite88Shanghai,200001Food:SaladwithassortedfieldgreensDressingtobepassedChicken—SaucewithfreshvegetableWheatrollsSourdoughandcheesebiscuitsFreshlybrewedregularteasIcedteaBeverage:WinewithlunchtobeadvisedSetupFloorplantobeprovided72”2RegistrationtablesoutsideofJingtaiHallHeadTablefor8Linen:linencolortobeadvisedAudiovisualRequirements:TableTopPodiumandMikeAllfood&beveragepricesaresubjectto20%servicechargeAguaranteefiguremustbegiven48hourspriortothefunction.Ifthecountisnotreceivedatthattime,theorganizerwillusetheestimatedfigureasthefinalguarantee.ArrangementAcceptedby:第二节Food&Beverage–Breakfast早餐Preview早餐早餐BREAKFAST(6:30-9:30AM)ContinentalBreakfast欧陆式早餐42.00Choiceofjuice(orangejuice,grapefruitjuice,pineapplejuice,tomatojuice)各式果汁:橙汁、西柚汁、菠萝汁、番茄汁(任选一)Croissants,Danishpastries,ortoastwithbutterandjam牛角包、丹麦包、土司配牛油及果酱(任选一)Coffeeortea咖啡或茶AemricanBreakfastAemricanBreakfast美式早餐50.00Choiceofjuice(orangejuice,grapefruitjuice,pineapplejuice,tomatojuice)各式果汁:橙汁、西柚汁、菠萝汁、番茄汁(任选一)Twofreshfarmeggs,anystylewithbacon,sausageorham自选双蛋配腌肉、肠仔或火腿(任选一)Croissants,Danishpastries,ortoastwithbutterandjam牛角包、丹麦包、土司配牛油及果酱(任选一)Coffeeortea咖啡或茶ChineseBreakfastChineseBreakfast中式早餐38.00Preservedeggandporkconger皮蛋瘦肉粥Friednoodleswithsoysauce豉汁皇沙面Ⅰ.Newwords&expressions1.grapefruit西柚2.Pineapple3.bacon[u]4.croissant5.pastry6.sausage[u/c]7.sauce[c/u]8napkin9.teasev10.toastn/vⅡ.Dialogs1.ContinentalBreakfastAcontinentalbreakfast(欧陆式早餐)isalightbreakfastwithoutachoiceofeggsormeat.Itcontainsfruitjuice,bread(toastorrolls),andcoffeeortea.(H=Headwaitress,W=Waitress,G=Guest)H:Goodmorning,sir.Atableforone?
G:Yes,please.H:Thisway,please….Willthistablebeallright?
G:That’sfine.H:Hereisthemenu.Takeyourtime.W:Areyoureadytoordernow?
G:Yes,I’dliketohaveacontinentalbreakfast.W:Certainly,sir.Whatkindofjuicewouldyoulike,orangeorgrapefruit?
G:Orange.AndI’dlikesometoast.W:Howwouldyoulikeit,lightordark?G:Light.W:Wouldyouliketeaorcoffee?G:Coffee.W:Willtherebeanythingelse?
G:No,that’sall.W:Justamoment,please.2.AmericanBreakfastAnAmericanbreakfast(美式早餐)isalsocalled“fullbreakfast”.Itusuallycontainsfruitjuice,twoeggs,meat(ham,baconorsausage),bread(toast,rolls,orcroissants),andcoffee(teaormilk).W:Goodmorning,sir.MayItakeyourordernow?G:Yes,I’dlikeanAmericanbreakfast.W:Certainly,sir.Whichjuicewouldyoulike?
G:Pineapple,please.W:Howwouldyoulikeyoureggs?
G:Fried,turnedover.W:Weserveham,baconorsausagewitheggs.Whichdoyouprefer?G:Bacon.W:Andwouldyoulikerollsortoast?G:Lighttoast,please.W:Teaorcoffee?G:Tea,withlemon.W:Willtherebeanythingelse?G:No,that’sall.W:AnAmericanbreakfastwithpineapplejuice,friedeggsturnedover,bacon,toastandtea.Pleasewaitamoment.I’llbringthemrightaway.3.ChineseBreakfastsoy-beanmilkdeep-frieddoughsticks;dumplings;tea-flavoredeggtoastedsweetpotatoesboiledcornⅢ.Readings1.BaconandEggsEggsandsomeformofpork–usuallybacon,butoftensausageorham-constitutethetraditionalAmericanbreakfast.AdoctorfromGeorgiaeventeasedtorenametheUnitedStatesas“theRepublicofPorkdom”WhyeggsEggsprobablybecamepopularatbreakfastbecausetheyarefreshestwhenjustgotfromtheroosting.Nowadays,thislargemeal—traditionalAmericanbreakfastisservedmainlyinhotelsandisverypopularwithforeignvisitors.Americansmayeatthisbigbreakfastatweekendsoronoccasionsbutpreferasmaller,healthiermealtostartanormalday.2.TableMannersTablemannersareimportantataWesterndinnerparty.Knowingthemwillhelpyoumakeagoodimpression.Havinggoodtablemannersmeansknowing,forexample,howtousetheknivesandforks,whentodrinkatoastandhowtobehaveatthetable.Alwayslayyournapkinonyourlaps.Neverfastenitonyourcollarorrumpleitinyourhands.Useacornerofittowipeoffyourlipsorfingersifgreasyordirty.Donotputmuchfoodinyourmouthatatime.Keepyourlipsclosedwhileyouarechewing.Andaslongasthereisfoodinyourmouth,donottrytotalk.Theeasiestwaytokeepgoodmannersistodowhatthehostessdoes.Ⅳ.ExerciseRoleplaySituation:Guest:Youwouldliketohavebreakfastintheroom.You’dlikeanAmericanbreakfast,andyou’dlikeyoureggssoftboiled.Yourroomnumberis923.Waiter:Answerthephone.Takeordersandfindouttheguest’sroomnumber.Choosethebestanswers.1.Whichofthefollowingisnotincludedinacontinentalbreakfast?ajuiceb.coffeec.egg2.Howwouldyoulikeyoureggs?
a.boiledsunny-sideupb.turnedoverc.fried5minutes3.Willthistablebeallright?a.Notatallb.Yes,wehavec.That’sfine.TranslatethefollowsentencesintoEnglish.1.我可以帮你下单了吗?2.您需要什么果汁
3.咖啡还是茶?4.这是菜单,请慢看。5.这是您的早餐,请慢用。第三节Food﹠Beverage–Lunch午餐Ⅱ.Dialogs1.AlaCarte(C=CaptainC:Areyoureadytoordernow,sir?G:Yes.C:Wouldyoulikesomethingtodrink?G:I’dliketohaveaBourbonon-the-rock.C:Wouldyoucareforsomesouporappetizers?
G:Givemeacrabmeatcocktail.C:Whattofollow?G:Agrilledlambchopwithmintsauce.C:Whatvegetableswouldyoulikewithyourlamb?
G:Potatoandgreenbeans.C:Anydessert,sir?G:No,thanks.Justacupofblackcoffeeafterthedinner.C:Thankyou,sir.2.TableDʹHōte(H=Headwaiter,G=Guest)H:MayItakeyourordernow?G:Weareinahurry.Whatdoyousuggestforaquickmeal?
H:HowaboutTableD’Hōtelunch?
G:Howmuchisyoursetmenu
H:68Yuanperperson.G:GiveustwoCampariandsoda,andtwosetlunch.H:Allright,sir.HowwouldyoulikeyoursteakRare,medium,orwelldone
G:Medium,please.AndgiveusanIrishcoffeeandacaféroyal.H:Certainly,sir.Yourmealwillbeservedrightaway.3.Payingthebill(C=Captain=Guest)G:Waiter,thebill,pleases!C:Justamoment,sir.…Hereisthebill.Itis158Yuan.G:I’lltakeit.CanIsignthebill?
C:Certainly,sir.Hereisthepen.(Theguestsignsthename)MayIhaveyourroomkey?G:Hereyouare.C:Thankyou,sir.Howdidyoulikethefood
G:Itisdelicious.C:I’mgladyousayso.Ⅲ.SupplementaryReading1.TraditionalEnglishDinnerItisamisconceptionthatthewesternerseathamburgers,Frenchfriesandpizzaallthetime.Theyeatsuchfoodwhentheyareinahurry,especiallyforlunch.Butmoreoften,theyeatafull,well-balancedmealathomeorinrestaurants.Thiscanbeaformaldinnerparty,withfinechinaandsilverware,candlesonthetableandexpensivedishesserved.Itcanalsobeacasualoccasioninthediningroomoftheirhome.Themealconsistsofseveralcourses.Thefirstcourseisusuallysouporappetizer(asmallservingofmeatoffish).Thisisfollowedbythemaincoursewhichismeatoffishwithvegetablesofsalad.Finallytherewillbeadessertwhichisasweetdishorcheese,biscuitsandfruit.Coffeeortea,andperhapssomechocolateidservedlast.2.WineExcellentwinealwaysgoeswithdeliciousfoodatawesterndinner.Peopleliketohavesomedrinkswhileeating.Mostwouldchooseredwineorwhitewine.Waitersandwaitressesshouldbeabletoexplainvariousdrinkstotheirclients.Theyalsotrytoboostthesaleofdrinks.Redwines,likeBurgundy,areservedatroomtemperatureandperfectwithredmeat,suchasbeef,lambandduck.Whitewines,well-chilled,areservedwithfish,chickenorseafood.GoodwhitewinecomesfromFrance,Germany,andRussia.Chablisisoneofthefamousbrands.Rosewines,well-chilled,canbeservedwithallmeatandfish.Usually,cocktailsareservedbeforedinner,winesduringdinner,andliqueursafterdinner.Iamgoingtospendafewminutestalkingaboutsomeofthemanypopularwines.First,let’slookatwhitewine.Bordeausblanc(波尔多白葡萄酒)isadrywhitefromFrance.It’sperfectwithmeatorfish.Sauternes(苏特恩白葡萄酒),ontheotherhand,isaverysweetwhitewinewhichisusuallydrunkwithdesserts.AnotherFrenchwhitewineisChablis(夏布利酒),whichisfromcentralFrance.Chablisisaverydrywinewhichgoeswellwithseafoodandwhitemeat.Now,turntoredwines.ProbablytheheaviestredwineisBurgundy(勃艮第葡萄酒)whichcomesfromcentralFranceandgoeswellwithredmeatandgame.ThisissimilartotheItalianwine,Chianti(基安蒂红葡萄酒),whichisquiteheavy.Lastly,thereisRioja(奥里哈葡萄酒),afull–bodiedSpanishredwinewhichpeopleusuallydrinkwithredmeatdishes.Ⅴ.Courseordersinawesterndinner正餐(formal)一般情况:1.头盆/色拉salad(水果、泥如土豆泥水果你、冻子)也叫开胃菜appetizer2.开胃汤soup主有白汤、红汤、清汤三种。白汤whitesoup如奶汤蘑菇汤;红汤redsoup如:罗宋汤3.辅菜(可不要)sidecourses多为海鲜类如白肉(鸡/鱼)4.主菜maincourses/entrēe红肉牛羊猪肉5.甜点dessert[fruitpuddingnuts等干果;icecream,sandwich,biscuit等]6.饮料drinkscoffeebrandyredteaetc.Exercise:1.TranslatethefollowingsentencesintoChinese.1)AnoldRussianproverbsays,“Drinkaglassofwineafteryoursoup,andyoustealarublefromthedoctor.”2)Anappleadaykeepsthedoctoraway.2.TranslatethefollowingsentencesintoEnglish1)您的牛排要几成熟2)您需要什么蔬菜3)套餐多少钱一位4)服务员,买单。3.Inwhatorderwillthefollowingcoursesbeservedinawesterndinner?
Dessert,soup,appetizer,maincourse,coffeeortea,salad第四节Food﹠Beverage–ChineseandWesternFood中西餐Ⅲ.Dialogs1.SeatingtheGuest(H=Hostess,G=Guest)H:Goodmorning,sir.Doyouhaveareservation?
G:Yes,thenameisZhang.H:Mr.Zhang,yourtableisready.Pleasecomethisway.Willthistablebeallright?
G:Oh,canIhavethattablebythewindow?H:I’mafraidthattablehasbeenreserved.Howaboutthatoneinthecorner?
G:That’sfine.H:Takeyourseat,please.Hereisthemenu.G:Thankyou.H:You’rewelcome.Whatkindofteawouldyoulike,sir
G:Oolongtea.H:Pleasewaitamoment.2.TakinganālaCarteforChinese-stylefood(中餐零点服务)AttheSichuanRestaurant,ordersarebeingtakenaftertheguestisseated.(S=Staff,C=Customer)S:Excuseme,mayItakeyourordernow?
C:Sure,arethereanyspecialtiestoday?
S:Icanrecommendourweeklyspecialty,thesweetandsourporkwithpinenuts.C:Thatsoundsgood,butmybeliefrequiresmenottoeatmeat.WhatDofuspecialsdoyouhave
S:WecanofferMapoDofuandChowDofu.C:IlikeMapoDofu.Woulditbepossibletohavethatwithoutpork?
S:I’msurethatcanbearranged.Whatelsewouldyouliketoday?
C:Iwouldlikeonemoredish,theeggplant,butagain,withoutmeat.S:Allright.Anybeerorwinewithyourmeal?C:Idon’tdrinkalcohol,soImighthavesomeicedwater.S:MayIrepeatyourorder
MapoDofuwithoutmeat,eggplantwithoutmeat,andaglassoficedwater.
C:Exactly.S:Yourmealshouldbeoutshortly.I’llbringtheicedwaterstraightaway.C:Thanks.S:Mypleasure.3.Takinganorderforwestern-stylefood(西餐零点服务)Afterdrinksbeingserved,awaiterasksthediningguestsabouttheirordersforsomedishes.S:Excuseme,mayItakeyourordernow
Alacarteortabled’hote?Customer1:I’dlikeālacarte,asteakwithegg,asidesalad.S:Howwouldyoulikeyoursteak,sir?
Customer1:Mediumrare.S:Andyouregg,poached,friedorscrambled?Customer1:Poached,please.S:HowaboutyoursaladTodaywehavegardensalad,Caesarsalad,GreeksaladandAsiansalad.WhichdoyoupreferCustomer1:IthinkImightgoforthegardensalad.S:Great.Andma’am,whatwillyoubehavingtoday?
Customer2:I’dliketohavethebeefstewedwithpotatowithasideservingofvegetables.S:OK.Howwouldyoulikeyourpotatodone,smashedorbaked?
Customer2:Baked,please.S:Andyourvegetables,wouldyoulikethemboiledorstir-fried?
Customer2:Stir-fried.S:Wouldyouliketoorderdessertnoworwaituntilafteryourmaincourse?=entrēeCustomer2:Wemightwaituntillater.S:OK.Youhaveorderedsteak,mediumrarewithpoachedeggaccompaniedbyaGardensaladandbeefstewedwithbakedpotatoaccompaniedbystir-friedvegetables.We’llhaveyourmealsouttoyoushortly.Thankyou.4.TheChef’sSpecialties(厨师特色菜)H:Goodevening,sir.MayItakeyourordernow
G:WeareheretotryyourBeijingDuck.H:Smartchoice.BeijingDuckisourchef’sspecialty.ItenjoysagoodreputationinBeijing.Andit’spreparedinfrontofyou.G:Thatsoundsgreat.Othersuggestions?
H:Sweetandsourporkfilletandbraisedseaslugarequitegoodhere?G:Okay,giveusone.H:Whatvegetableswouldyoulike,sir
G:Spinachwithgarlicsauce.Andgiveusatoffeeapple.H:Doyoucareforsomesoup?G:Yes,asteamedturtlesoup.H:Wouldyouliketodrink?G:We’dliketotrysomeChinesespirits.Whatwouldyourecommend?
H:HowaboutMaotai—theChinesespirit
G:Isitstrong?
H:Yes,itisastrongspirit.G:Fine,wewouldliketotrythat.H:So,yourorderisBeijingduck,sweetandsourporkfillet,onebraisedseaslug,spinachwithgarlicsauce,atoffeeapple,andasteamedturtlesoup.Yourmealwillbeservedrightaway,sir.Ⅳ.InterestingReadingChopsticksChopsticksareusedinmanyAsiancountries,buttheyhavetheirbeginninginChina.Thehistoryofchopstickscandatebacktoabout4,000yearsago.Todaywehavechopsticksmadeofwood,bambooorplastics.Themostexpensivearemadeofelephanttusksorhardgreenjade.Inancienttimes,therichusedgreenjadeorgoldchopstickstoshowtheirwealth.Manykingsandemperorsusedsilverchopstickstotestwhetherthefoodwaspoisonous.Ifitwere,thesilverchopstickswouldchangetheircolorintoblack.InChina,chopsticksareconnectedwithgoodluck.OntheSpringFestival’seve,manyfamilieswilllayoutnewchopsticksandbowlsatdinnerasawishforgoodluck..Also,chopsticksaretraditionalgiventoadaughterwhenshemarries,tomeanthatthecouplewillhaveasonverysoon.For“chopsticks”inChineseispronouncedlike“haveasonquickly”.Exercise:Fillintheblankswiththewordsgivenbelow.suggestspecialsoupsourserveWhatdo_______foraquickmeal?
Doyoucareforsome_______Whattimedoyou______breakfast?Thelemonistoo________.Iwanttotryyour________.第五节Food﹠Beverage–RoomServiceandBuffet房内送餐和自助餐Ⅱ.MainprocessofroomserviceReceivingareservationGettingreservationfromdoorknobmenuWritingwhattheguestordersFillinginthereservationlistsSendingthereservationlistsPreparethetraySendingmealstotheguest’sroomSettlingthebillsLeavingtheguest’sroomRemovingthetrayⅢ.Dialogsaboutroomservice1.TakinganOrder下单(RS=RoomService,G=Guest)RS:RoomService,mayIhelpyou?G:Yes.I’dlikeapotofginseng-oolongteaandasnacktomyroom.RS:Forhowmanypeople,sir
G:Fortwo.RS:Whatsnackwouldyoulike?G:Ahot-cornedbeefsandwichandacheeseburger.RS:Yes,sir.Isthereanythingelseyouwant?G:Nothingatthemoment.RS:MayIhaveyournameandroomnumber?
G:It'sMr.Browninroom1208.(hereitequalsof)RS:Okay,we’llbringitrightup.2.SendingFoodtotheGuestroom送餐RS:RoomService.MayIcomein?
G:Comeonin,please.RS:Here’stheteaandthesnackyouordered,Mr.Brown.G:Thankyou.Justputitonthetable.RS:Wouldyoupleasesignthebill
…Thankyou.Ifyouliketohavesomethingelse,justfeelfreetocallus.We’realwaysatyourservice.G:Thankyou.Goodbye.3.TakingtheRoomServiceOrder客房送餐服务Mr.LeeinRoom1208ordershisbreakfast.Thestafftakeshisorder.S(staff):Goodmorning.Roomservice.WhatcanIdoforyou?
G:Hi,I’dliketoordersomefood.S:Allright.Whatwouldyouliketoorder?
G:I’dlikeahamandcheesecroissant,twochocolatedonutsandanespresso.S:Wouldyoulikethelargesizeespresso?
G:ThatsoundsOK.Howmuchmoredoesitcostthough?S:ForonlyREM5extra,youcangetthelargesize.G:OKthen.S:Anythingelse?G:No,that’sall.S:MayIhaveyourname?
G:Mr.Leeofroom1208.S:So,Mr.Lee,we’llsendtoRoom1208onehamandcheesecroissant,twochocolatedonutsandalargesizeespresso.Ourwaiterwillbethereinaround15minutes.Ifthereisanythingmo
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