大连理工函电单证

函电与单证(第三版)新世纪高职高专教材编委会组编主编刘杰英世纪商务英语Lesson

17AComplaintofPoorQualitySpecimen1ComplaintsYoung－InTradingCo.Ltd.115－30Namsan－DongPusanKoreaOctober222010ChinaImportandExportWuhanCorp.239DufudiRoadWuchangWuhan430061P.R.ChinaDearSirsOurorderNo.250of6Mayforupholsterymaterialshasdulyarrivedandwehavetakendeliveryofthegoods.Wehaveexaminedtheshipmentcarefullyandtoourgreatdisappointmentfindthattheyarenotofthequalityweordered.Thematerialsdonotmatchthesamplesyousentus.Thequalityofsomeofthemissopoorthatwefeelthatamistakehasbeenmadeinmakinguptheorder.Lesson

17AComplaintofPoorQualitySpecimen1ComplaintsWehavethereforenochoicebuttoaskyoutotakethematerialsbackandreplacethemwithmaterialsofthequalityweordered.Ifyoucanreplacethematerials,wearepreparedtoallowtheagreeddeliverytimetorunfromthedateyouconfirmthatyoucansupplythecorrectmaterials.Welookforwardtoyourearlyreply.Yoursfaithfully(Signature)ParkJunshouParkJunshouDirectorLesson

17ComplaintAcceptedSpecimen2ChinaImportandExportWuhanCorp.239DufudiRoadWuchangWuhan430061P.R.ChinaNovember12010Young－InTradingCo.Ltd.115－30Namsan－DongPusanKoreaDearSirs，Wearedeeplyconcernedaboutthecomplaintaboutupholsterymaterialssupplied

toyourorderNo.250.Howeverwearegladyoubringthismattertoour

attention.Wehavelookedintothematterandfoundthequalityofthegoodsisreallynotin

conformitywiththesamples.Aftertracing,wefinditresultingfromafaultinone

ofthemachineswhichhasbeenputright.ComplaintsLesson

17ComplaintAcceptedSpecimen2Wearearrangingforthecorrectgoodstobedispatchedtoyouatonce.The

relevantdocumentswillbemailedtoyouassoonastheyareready.Asregards

thewronggoods,pleasekeepuntilcalledforbyouragentswhohavebeeninformed

ofthesituation.Weapologizefortheinconveniencecausedbyourerror.Yoursfaithfully(Signature)LinHaiLinHaiManagerComplaintsLesson

17ComplaintsTagarbitralaward 裁决书documents 单据upholstery 室内装潢complaint 申诉，投诉Lesson

17ComplaintsArmYourself1

matchv.beexactlylikecorrespondexactly相配；十分相似；和……符合e.g.

这批货跟上个月你寄来的样品不一样。2

makeuppack

包装；compensate补偿e.g.

大量损失来自于在港口时的粗鲁装卸，所以应由船方赔偿。 Greatlosseswereincurredbyroughhandlingattheportsocompensationshouldbe madeupbytheshipper.3

havenochoicebuttohaveto别无他法只好e.g. 如你方不能答应，恐怕我们只好退货了。 Ifyoucan’tgrantustherequestI’mafraidwehavenochoicebuttoreturnthegoods backtoyou.4

replace

v.beorprovideasubstitutefor提供代替品替换e.g.

请立即寄来我们所需要的商品来代替在运输途中受损的商品。 Pleasesendthegoodsweneedtoreplacethosedamagedduringtransit.n. replacement

代替或被代替的行为或过程；替换替换货物Lesson

17ComplaintsArmYourself5

agreedadj.whichhavebeenaccepted已一致(同意)的；经过协商的v.

agree同意，赞同；商定，达成协议；相符，相同

agreeto

同意，赞同

agreewith

同意，赞同与……一致

agreethat...

同意

agreetodosth.

同意做某事

agreein

在……上看法一致

agreeupon经过协商讨论取得一致看法e.g.

我们最终同史密斯先生在电话中协商好了价格。

WefinallyagreeduponthepricewithMr.Smithonthephone.n.

agreement协议，协定Lesson

17ComplaintsArmYourself6

complaint

n.anexpressionofdissatisfaction抱怨，起诉，申诉

lodge/make/layacomplaintagainstsb.对某人提出诉讼e.g.

我们收到一份对短重的抱怨。

Wereceivedacomplaintabouttheshortweight.v.

complain抱怨，起诉，申诉

complainabout/ofsth.7

bringthismattertoone’sattention使某人注意某事8

lookintoinvestigate，inquireintogointo调查e.g.

经调查，损坏系码头作业不小心所致。

Afterlookingintothematterwefinddamagewascausedbycarelesshandlingat

the

dock.9

fault

n.defect缺陷，故障，缺点e.g.

真对不起，都是我的错。

I’mreallysorry,it’sallmyfauit.Lesson

17ComplaintsMakeYourselfSkilledI.BasicTrainingChoosethebestanswer.(1)Weregrettohavetocomplain＿＿＿thebadqualityofshipmentofsugarbys.s.“Taishan”.a.at b.about c.on d.in(2)Thequalityisnotinconformity＿＿＿＿＿＿＿＿＿theagreedspecifications.a.to b.in c.with d.on(3)Wefinditimperativetolook＿＿＿＿＿＿＿＿＿thematterassoonaspossiblea.to o c.with d.at(4)Whenreceivingthegoodswefoundthattheydidnotagree＿＿＿＿theoriginalsample.a.to b.in c.with d.onLesson

17ComplaintsMakeYourselfSkilledI.BasicTrainingChoosethebestanswer.(5)Wemustaskyoutolookintothematterandarrange＿＿＿thedispatchofreplacementatonce.a.to b.on c.of d.for(6)Weareclearthatwecannotmake＿＿＿＿theinconveniencecausedbyus.a.out b.in c.up d.with(7)Wehavedispatchedthegoods＿＿＿＿＿＿＿＿＿thesamequalitytomanyotherhouses.a.of b.in c.with d.onLesson

17ComplaintsMakeYourselfSkilledI.BasicTrainingFillintheblankswiththefollowingexpressions.tookdeliveryof replacement faulty suppliedtohavenochoicebutto arepreparedto agreeto resultedfromSinceyouhavedelayedtheClaimwe＿＿＿＿＿＿＿＿＿cancelthecontract.Itisobviousthatthedamagetothegoods＿＿＿＿＿＿theroughhandling.Yourcooperationinthisinstanceisverymuchappreciatedandwetrustthe＿＿＿＿＿＿willreachyouinduecourse.Ifyourbusinesswithusturnsouttooursatisfactionwewill＿＿＿＿＿renewtheAgencyAgreement.havenochoicebuttoresultedfromreplacementagreetoLesson

17ComplaintsMakeYourselfSkilledI.BasicTrainingFillintheblankswiththefollowingexpressions.tookdeliveryof replacement faulty suppliedtohavenochoicebutto arepreparedto agreeto resultedfrom(5)The_______qualityofthegoodsreceivedwillno

doubtaffectthesellingprice.(6)OnarrivalofM.V.“Castle”atPortLouis,we______________theconsignment.(7)We______________repackthegoodsatthewarehouse.(8)Thecarpets__________ourOrderNo.C396ofJuly3havearrivedthismorning.faultytookdeliveryofarepreparedtosuppliedtoLesson

17ComplaintsMakeYourselfSkilledII.ImprovingTrainTranslatethefollowingsentencesintoEnglish.(1)你方上次发运来的货物实在让人失望，我方不得不向你方提出申述。(lodgeacomplaintagainst)(2)让我方吃惊的是，我们认为它们的质量太差，跟样品不相符合。(match)(3)货物受损是由于码头上的粗鲁装卸造成的。(resultfromroughloading)(4)我方不得不要求你方对我方的损失负责。(havenochoicebutto)Yourlastshipmentissodisappointingthatwehavetolodgeacomplaintagainstyou.Toourgreatsurprise,wefindthequalityofthegoodsis

sopoorthatitdoesnotmatchthesample.Damagetothegoodsresultedfromroughloadingatthedock.Wecanhavenochoicebuttoholdyouresponsibleforourloss.Lesson

17ComplaintsMakeYourselfSkilledII.ImprovingTrainTranslatethefollowingsentencesintoEnglish.(5)很遗憾的通知你方，3号和6号箱坏了。损失由你方赔偿。(makeup)(6)我方要求贵方用完好的货来调换此货。(replace)(7)请完全按照我方所订的货物立即补发一批。(dispatchthereplacement)(8)发错货物是由于我方包装人员的失误。(fault)WeregrettoinformyouthatCaseNo.3and6arebroken.

Lossesshouldbemadeupbyyou.Werequireyoutoreplacethegoodswiththeperfectgoods.Pleasedispatchthereplacementaccordingto/asper/inaccordancewithourorder.Dispatchofwronggoodsresultedfrom/wascausedby/wasduetoafaultonthepartofourpackingstaff.Lesson

17ComplaintsMakeYourselfSkilledIII.Letter-writingPracticeFinishthefollowingletterbytranslatingtheexpressionsgiven.DearSirs，ThankyouforyourletterofMay1.Weweregladthattheconsignmentwasdelivered

promptlybutitwaswithgreatregretthatweheardcaseNo.112didnot

containthegoodsyouordered.Ongoingintothematter_____________________________我们发现原因是……错误in

thepackingthroughaconfusionofnumbersandWe＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿安排发送正确货物toyouatonce.Therelevantdocumentswillbe

mailedtoyouassoonastheyareready.＿＿＿＿＿＿＿＿＿＿＿＿＿关于发错的货物pleasekeepuntilcalledforbyouragentswhowehaveinformedof

thematteraccordingly.＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿对由于我方失误给你方带来的不便，我们表示道歉Yoursfaithfully,wefinditresultingfromafaultarearrangingforthecorrectgoodstobedispatchedAsregardsthewronggoodsWeapologizefortheinconveniencecausedbyourerror/faultLesson

17ComplaintsMakeYourselfSkilledIII.Letter-writingPracticeTranslatethefollowingletter敬启者：很遗憾，我方不得不申诉关于7月8日所订蘑菇罐头迟交一事。虽然你方担保过在9月中交货，但一直到本周我方才收到货。我方是在你方这个保证的基础上才向你方订货的。很不幸，在这以前曾有过数次类似迟交事件。这迫使我方向你方说明，在这种情况下，业务就无法继续下去了。我方感到有必要将我方的想法讲清楚，倘若供应商无法按时交货的话，我方就无法向用户交代。我方希望你方能理解我方的处境并从现在开始保证按期交货。谨上Dearsirs,WeregrettocomplainaboutthelatedeliveryofcannedmushroomorderedonJuly8.AlthoughyouguaranteeadeliveryinthemiddleofSeptember,wehaven’treceivedthegoodsuntilthisweek.Weplacedtheorderonthebasisofyourassurance.Unfortunately,latedeliveryhasoccurredseveraltimesrecently,andwehavenochoicebuttomakeitclearthatbusinesswillbecanceledinthiscase.Wefeelitnecessarytoclarifythatifthesuppliercannotdeliverthegoodsontime,weareunabletoexplaintoourcustomers.Wehopeyoucanunderstandoursituationandassureusofpromptshipmentfromnowon.Yoursfaithfully,Lesson

17ComplaintsSupplementaryReading1.AComplaintofImproperPackingDearSirsCONTRACTNO.23HBSF/1008CNTheT-shirtsundertheabovecontract

whichyoushippedonApril222010weredeliveredbythevesseltoday.AfterinspectedbythePortOfficeofSGS(certificateisenclosed)wefoundsomeofthecartonsarebrokenandsomeoftheT-shirtsaredirty.Thisisthesecondtimeintwoweekswewritetoyouaboutthesamematterandwefindithardtounderstandwhyprecautionscouldnotbetakentopreventarepetitionoftheearlierdamage.Althoughnotallgoodsareinbadcondition,thissecondexperiencewithinsuchashorttimesuggeststhatthecartons’qualityisnotsogoodorthecartonsarecarriedroughly.Wehopethatinhandlingourfutureordersyouwillbearthisinmind.Lesson

17ComplaintsSupplementaryReading1.AComplaintofImproperPackingTheT-shirtsareusablebutbecauseoftheirconditionwecan’tsellthematthenormalpriceandsuggestthatyoumakeusanallowanceof10％attheinvoicecost.IfyoucannotdothisthenI’mafraidweshallhavetoreturnT-shirtsforreplacement.Waitingforyourearlyreply.YoursfaithfullyEncl.InspectionofQuality*SGS(SocieteGeneraledeSurveillanceS.A.)瑞士日内瓦通用鉴定公司Lesson

17ComplaintsSupplementaryReading2.ReplytotheComplaintDearSirsThankyouforyourletterof15MayreferringtotheconsignmentofcottongoodssenttoyouperS.S.“OceanEmperor”.Weregrettonoteyourcomplaint.Wehaveinvestigatedthematterthoroughly.Asfaraswecanascertainthegoodswereinfirstclassconditionwhentheylefthere.Thebillofladingisevidenceforthis.Itisobviousthatthedamageyoucomplainofmusthavetakenplaceduringtransit.Itfollowsthereforethatwecannotbeheldresponsibleforthedamage.WethereforeadviseyoutomakeaclaimontheshippingcompanyEmperorLinewhoshouldbeheldresponsible.Wearegratefulthatyouhavebroughtthemattertoourattention.Ifyouwishwewouldbehappytotakeissuewiththeshippingcompanyonyourbehalf.Welookforwardtoresolvingthismatterassoonaspossible.Yoursfaithfully,Lesson

18AClaimforShortDeliverySpecimen1DearSirsWerefertosalescontractNo.564coveringthepurchaseof200metrictonsofwhitecement.Wetelexedyouon17Mayinformingyouthattheconsignmentarrivedon20April.Oninspectionwefoundthat180bagshadburstandthatthecontentsestimatedat9000kghadbeenirretrievablylost.Weproceededtohaveasurveyreportmade.Thereporthasnowconfirmedourinitialfindings.Thereportindicatesthatthelosswasduetotheuseofsubstandardbagsforwhichyouthesuppliersareresponsible.ClaimLesson

18AClaimforShortDeliverySpecimen1Onthestrengthofthesurveyreportweherebyregisterourclaimagainstyouasfollows:ShortdeliveredquantityGBP180SurveychargesGBP50TotalclaimedGBP230WeenclosesurveyreportNo.TS6478andlookforwardtoearlysettlementoftheclaim.Yoursfaithfully,ClaimLesson

18AClaimforShortDeliverySpecimen1敬启者:

兹提及第564号销售合约下的200公吨白水泥，我们五月十七日电告你方，货物已于四月二十日运抵本公司。

检查货物时，发现有180袋破损，估计损失9000公斤白水泥。其后安排进行检验，有关报告与估计的损失相符。该报告指出此次损失是由于使用不合标准包装袋引致，故应由作为供应商的贵公司负责。

现按照报告结果向贵公司索偿：

短交白水泥180英镑

检验费50英镑

合计230英镑

随函附上第TS6478号检验报告，烦请早日解决赔偿事宜。

谨上ClaimLesson

18ClaimAcceptedSpecimen2DearSirsThankyouforyourletterof20Mayinwhichyoulodgeaclaimforshortdeliveryof9000kgofwhitecement.Wewishtoexpressourdeepregretatthisincident.Wehavecheckedwithourwarehouseanddiscoveredthatpartofyourconsignmentwasnotpackedin5-plypaperbagsasspecifiedinthecontract.Thiswasduetothenegligenceofourwarehousestaff.Wearemostconcernedtomaintainourlong-standingtradingrelationship.WethereforeencloseachequeforGBP230infullandfinalsettlementofyourclaim.Wetrustthatthisunfortunateerrorwillnotadverselyaffectourfuturerelations.Yoursfaithfully,ClaimLesson

18ClaimAcceptedSpecimen2敬启者:

五月二十日就短交9000公斤白水泥提出索赔的来函收悉。

本公司对此次事件感到非常遗憾。经查货仓后，发现部分货物未按合同要求以五层纸袋包装，错失是由于员工疏忽而引致的。

我方极为关注与你方保持长期贸易关系，谨随函敬附230镑支票壹张，作为对贵公司损失全额和最终的赔偿。

本公司希望此次事件不会影响贵我双方日后的合作。

谨上ClaimClaimTagsurveyreport 检验报告，调查报告initialfinding 最初的检验结果settlementofclaim 索赔的解决shortdelivery 短交Lesson

18ClaimArmYourself1

claimn.demandforpaymentrequest索赔，赔偿要求

lodgeaclaimagainst/withsb.for/onsth.因某种原因向某人索赔

类似的动词有fileregistermakeraiseputine.g.

我们有权因货物质量低劣向卖方索赔。

Weareentitledtolodgeaclaimfortheinferiorqualityagainsttheseller.v.

claim索赔，要求赔偿

toclaim...fromsb.forsth.2

inspectionn.theactofcheckingexamining检验，检查

commodityinspection

商品检验

InspectionCertificate

检验证书v. inspect

检验，检查e.g.

货物到达我方港口我们立即重新检验了货物。 Uponarrivalofthegoodsatourportwehadthemimmediatelyreinserted.3

estimate

v.evaluatecalculate推测，估计4

proceed

v.goforward继续，进行fits收入，收益 proceedsofbusiness营业收入Lesson

18ClaimArmYourself5

survey

n.adetailedinspectionorinvestigation检验，检查，调查v.inspect

carefullyinvestigate调查，检查e.g.

货物一装运马上进行了检验。

Thegoodsweresurveyedimmediatelyafterloading.6

onthestrengthofaccordingto凭借根据7

short

adj.inadequateinsufficient不足，短少

shortweight

短重

shortshipment

短装

shortinvoiced

发票少开的

shortshipped

短装的

beinshortsupply

供应短缺n.

shortage

短缺，短少，不足e.g.

原料短缺使得我们无法接受新订单。

Ashortageofmaterialsresultedinthatwecan’t

acceptneworders.Lesson

18ClaimArmYourself8

settlementn.conclusionpayment解决清偿

insettlementof用以清偿/解决v.

settle

解决清偿

settleclaims

理赔

settleanaccount

结算账户9

check

v.inspectortest检查，核对n.检验；检查，核对

checkwith与……进行核对10 specify

v.tostateexplicitlyorindetail明确说明或详明指明e.g.

我们提醒你方，824号合同中规定用即期信用证付款。

WereferyoutoContractNo.824whichspecifiedpaymentbysightL/C.n. specification

说明，规定，规格Lesson

18ClaimMakeYourselfSkilledI.BasicTrainingFillintheblankswithproperformsofthegivenwords.Lesson

18short(1)Theshipmentis＿＿＿of1540lbs.(2)Thetotal＿＿＿＿amountsto1540lbs.(3)Thegoodsare＿＿＿＿－deliveredby1540lbs.(4)Welodgeaclaimagainstyoufora＿＿＿＿deliveryof1540lbs.settle(1)Asitinvolvesonlyasmallquantitywehopeyouwillhavenodifficultyin＿＿＿＿thismatter.(2)Wetrustyouwilldoyourbesttohavethismatter＿＿＿＿atonce.(3)Weconfirmhavingreceivedyourremittanceof＄789in＿＿＿＿＿ofourclaim.shortshortageshortshortsettlingsettledsettlementClaimMakeYourselfSkilledI.BasicTrainingFillintheblankswithproperformsofthegivenwords.Lesson

18inspect(1)After＿＿＿＿＿＿oftheaboveshipmentwefound5casesmissing.(2)Imadeitmybusinessto＿＿＿＿＿thegoodspersonally.(3)After＿＿＿＿＿attheportofdestinationthequalityofthegoodsshippedperS.S.“RedStar”underContractNo.748wasfoundnotinlinewiththecontractstipulations.claim(1)Wehavetofilea＿＿＿＿againstyoutotheamountofUS＄20000.(2)Wearepreparedtomakeyouareasonablecompensationbutnottheamount＿＿＿＿＿＿＿.inspectioninspectinspectionclaimclaimedClaimMakeYourselfSkilledI.BasicTrainingFillintheblankswithproperformsofthegivenwords.Lesson

18consign(1)Anew＿＿＿＿＿＿＿ofgoodshasjustarrived.(2)The100tonsPeanutshasbeen＿＿＿＿＿toyoupers.s.“Dongfeng”.(3)Wecannotagreeto＿＿＿＿＿thegoods.(4)Wecannotshipthegoodson＿＿＿＿＿＿.due(1)Freshsuppliesare＿＿＿＿arriveearlynextmonth.(2)WewishtoinformyouthatshipmentofourorderNo.22willsoonbe＿＿＿＿＿＿.(3)Wehopethisfirstshipmentwill＿＿arriveandturnouttotheentiresatisfactionofyourcustomers.(4)Thedelayinshipmentis＿＿＿＿thelatearrivalofyourL/C.consignmentconsignedconsignconsignmentduetooverduedulyduetoClaimMakeYourselfSkilledI.BasicTrainingFillintheblankswithproperformsofthegivenwords.Lesson

18refer(1)Wetakepleasureinsendingourlatestcatalogueforyour＿＿＿＿.(2)We＿＿＿toourletterofAugust30.(3)＿＿＿＿toourcontractNo.22wewouldliketomakeitclearthatpromptexecutionismostimportant.regret(1)We＿＿＿tosaythatbusinesshasfallenthrough.(2)Weexpressed＿＿＿＿atthedelay.(3)Weare_________thatwecannotsupplytheentirequantityrequired.(4)Itis__________thatthemattershouldstillbehangingunsettled.referencereferReferringregretregretregretfulregrettableClaimMakeYourselfSkilledII.ImprovingTrainCompletethefollowingsentencesbytranslatingChineseintoEnglish.(1)Whengoodswereshipped箱子是完整无损的我们歉难接受你方索赔.(ingoodcondition，acceptaclaim)(2)Inviewofourfriendlyrelations我们同意接受你方的全部索赔.(fullclaim)(3)就latedeliveryoftractorsordered8thJuly我们不得不向你方提出索赔.(lodgeaclaimagainst...for)(4)这批货估计短重500公斤Suppliersshall负责.(shortweightof)thecaseswereingoodcondition,sowefinditdifficulttoacceptyourclaim.Lesson

18weagreetoacceptyourfullclaim.Wehavetolodgeaclaimagainstyouforlatedeliveryoftractorsordered8thJuly.Suppliersshallberesponsiblefortheestimatedshortweightof500kilogramsofthegoods.ClaimMakeYourselfSkilledII.ImprovingTrainTranslatethefollowingsentences.(1)我们希望这一不幸事件不会影响你我之间的业务往来。(affect)(2)鉴于我们之间长期存在的业务关系我们愿意友好解决这次纠纷。(settlethedispute)(3)你方所提供的证明是不充分的，因此我方不能考虑你方索赔要求。(insufficiententertainclaim)Wehopethisunfortunateaccidentwillnotaffectbusinessbetweenus.Lesson

18Inviewofourlong

businessrelations,wewouldliketosettlethedisputeamicably.Theevidenceprovidedbyyouisnotsufficient,sowecannotentertainyourclaim.ClaimMakeYourselfSkilledIII.Letter-writingPracticeFinishthefollowingletterbytranslatingtheexpressionsgiven.DearSirOurOrderNo.5324WedulyreceivedthedocumentsandtookdeliveryofthegoodsonarrivaloftheS

.S.“Fengqing”atShenzhen.Unfortunately＿＿＿＿＿＿＿＿＿＿＿检查货物时，我们发现nearly20％ofthe

packageshadbeenbrokenandthecontentshavebeenfoundmissingorbadly

damaged.Weproceededtohaveasurveyreportmade.＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿该报告指出此次损失是由于improperpackingforwhichyouthesuppliersareresponsible.Basedonthesurveyreport＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿现向贵公司索赔LossamountGBP2000SurveychargesGBP50TotalclaimedGBP2050We＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿烦请早日解决赔偿事宜.Yoursfaithfully，Lesson

18oninspection,wefoundthatThereportindicatesthatthelosswasduetoWeherebyregister/lodgeourclaimagainstyouasfollowslookforwardtoearlysettlementoftheclaimClaimMakeYourselfSkilledIII.Letter-writingPracticeWritealetterincludingthefollowingSupposeyouareanAmericanbuyer(AmericanZhongnongTradingCo.Ltd.)whohasordered1200tinsofgreenteafromChinaZhenyuanTradeCo.Ltd.UponarrivalatNewYorkport50tinswerefoundcompletelywet.Youwritealetterlodgingaclaimforthis.Detailsofthisdealareasfollows:CommodityLongjingGreenTeaPriceCNY38/tinFOBNewYorkQuantity1200tinsPackingExportStandardSpecificationFirstClassAddressofbuyerP.O.Box58090SantaClaraCaliforniaUSA95052－8090AddressofsellerNo.13ZhenAnRoadGuangzhouGuangdongChina.Lesson

18AmericanZhongNongTradingCo.Ltd.,P.O.Box58090SantaClara,California,USA95052-8090July6th,2005ChinaZhenyuanTradeCo.,LtdNo.13ZhenAnRoad,Guangzhou,Guangdong,China.DearMr.XX,Wehavedulyreceivedtheshipmentofour1,200tinsofLongingGreenTeaorderedatCNY38/tinCIFNewYork.Aftercarefullyexamine,itwasfoundthatnearly50tinsarecompletelywet,obviouslyattributedtoimproperpacking.WestressedinourlastlettertheimportanceofpackagingstrictlyaccordingtoyourExportStandard,butwefoundsomeofthemarenotpackedinwater-proofmaterials.Wecannotbutlodgeaclaimagainstyou.Weexpectcompensationfromyouforthisandwouldliketotakethisopportunitytosuggestthatspecialcarebetakeninyourfuturedeliveries.Yoursfaithfully,AmericanZhongNongTradingCo.LtdTouisTomasManagerSupplementaryReading1.AClaimforDamagetotheGoodsLesson

18ClaimDearSirsCONTRACTNO.23HBSF/1009CNFOR18MTSGARLICThecaptionedgoodshavearrivedatSurabayaportonMay10.Afterinspectionweregrettonotifythatthegarlichasallsprouted.CertificateofQualityisenclosed.Thoughwedon’tknowwhattherealreasonis,thegarlicesunusableanduselesstous.Thereforewecannothelplodging/havenochoicebuttolodgeaclaimagainstyoufortheamountofUS＄4,500.00.Wearewaitingforyourearlyreply.Yoursfaithfully,SupplementaryReading1.AClaimforDamagetotheGoodsLesson

18Claim敬启者:

第23HBSF/1009CN号合同-18公吨大蒜标题项下货物已于5月10日抵泗水港。经查验，我们遗憾的通知贵司，该批大蒜已发芽，质量检验证明附后。

虽然我们不知道造成这一问题的真正原因是什么，但由于该批货物不能销售，对我方也没有用，我们不得不向贵司索赔4500美元。

早复为盼。谨上

SupplementaryReadingReplytotheClaimLesson

18ClaimWriteareplytothetheaboveletter,including:regretfortheloss2)statethereason---s.s."SUNSHINE"encounteredheavyweatherincessantlywithtorrentialrainsonthevoyagefromShanghaitoSurayaba;theholdventilatorshadtobeclosedforsometimetoguardagainstingressoffreshwaterintothehold,sweatformedintheholdresultedinthegarlic'ssprouting.3)advisethemtoaskforcompensationfromshippingcompanyorinsurancecompanySupplementaryReadingLesson

18ClaimDearSirs,CONTRACT

NO.23

HBSF/1009CN

FOR

18MTS

GARLIC

WehavereceivedyourfaxdatedMay11filingaclaimagainstusforthedamageofthecaptionedgoods.

Weregretforthelossyouhavesuffered.Thes.s."SUNSHINE"encounteredheavyweatherincessantlywithtorrentialrainsonthevoyagefromShanghaitoSurayaba.Thelogshowedthattheholdventilatorshadtobeclosedforsometimetoguardagainstingressoffreshwaterintothehold.Itispreciselybecauseofthisprotectivemeasurethatsweatformedintheholdresultedinthegarlic'ssprouting.

ThisisaneventbeyondourcontrolandonthestrengthoftheprovisionoftheB/Lwecannotholdourselvesresponsiblefortheloss.Weproposeyouapproachtheshippingcompanyortheinsurancecompanyforcompensation.

Wehopethisunpleasantcasewillnotcastashadowonourfuturebusiness.

YoursfaithfullySupplementaryReading2.ReplytotheClaimLesson

18ClaimDearSirsThankyouforyourletterof20Maywithaclaimforbreakagesontheglasses.YourclaimisforGB￡200ontheshipmentdeliveredon18MarchtoyourorderNo.2423.Thegoodswereinperfectorderandproperlypackedincardboardboxes.Theywerethenplacedinasealedcontaineratourfactory.Itisdifficulttoimaginehowanybreakagescouldoccur.FortunatelythegoodswerefullyinsuredunderourstandardpolicywithLloydsofLondon,butinordertomake/lodge/file/registeraclaimweshallneedmuchmoreinformation.Pleasemakeacompleteinventoryofthebrokenitems(glasses)andsendittous.Weshallthencontactourinsurer.Theiragentwillprobablycallonyoutochecktheconsignment.Iapologizefortheinconveniencecaused.YoursfaithfullySupplementaryReading2.ReplytotheClaimLesson

18Claim敬启者:

感谢你方五月二十日来函赐知有关玻璃破碎索赔的事宜。

贵公司要求就三月十八日第2423号定单的损毁货物赔偿200英镑。

该货物完好无损，并恰当装入硬纸板盒里，其后在本公司厂房放入密封货柜内。因此很难想像怎么会出现破碎问题。

幸好该货物已按标准的保险单在伦敦劳埃德保险公司购买了足额保险，但还需更多信息以便索赔。烦请准备损毁货物的清单并寄给我方。我们即与保险公司联系。其代理亦将与贵公司联络，检查该批货物。

为由此带来的不便表示道歉。谨上

Sum-upWhenthereisanydiscrepancyinqualityquantityshipmentdateorpaymentduringthe

executionofcontractacomplaintorclaimwillbemadeagainstthepersonwhoshallbe

heldresponsibleforit.Suchlettersshould